2016 LINCOLN MKX phone

Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
/LincolnMotorCA
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Sales Representative or
Service Advisor at your selling/servicing
authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification on Ford Motor Company policies, please
contact the Ford Customer Relationship
Center. In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
•
Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify Ford
in writing before pursuing remedies under
your state ’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must
be submitted to the BBB AUTO LINE before
taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by
state law, before pursuing replacement or
repurchase remedies provided by certain
state laws. This dispute handling procedure
is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss
Warranty Act or state replacement or
repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s applicable
express warranty after a reasonable number
of attempts, the manufacturer shall be
required to either replace the vehicle with
one substantially identical or repurchase the
vehicle and reimburse the buyer in an
amount equal to the actual price paid or
payable by the consumer (less a reasonable
allowance for consumer use). The consumer
has the right to choose whether to receive
a refund or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had a
reasonable number of attempts to conform
the vehicle to its applicable express
warranties if, within the first 18 months of
ownership of a new vehicle or the first 18000
miles (29 000 km), whichever occurs first:
1. Two or more repair attempts are made on the same non-conformity likely to
cause death or serious bodily injury OR
278
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Customer Assistance

If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower than
is recommended for your vehicle, contact
our Customer Relationship Center.
The use of leaded fuel in your vehicle without
proper conversion may damage the
effectiveness of your emission control system
and may cause engine knocking or serious
engine damage. Ford Motor Company or
Ford of Canada is not responsible for any
damage caused by use of improper fuel.
Using leaded fuel may also result in difficulty
importing your vehicle back into the United
States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth
of the Northern Mariana Islands (CNMI),
America Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free Number:
(800) 841-FORD (3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico, contact
the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi Arabia:
8008443673
If calling from Kuwait:
22280384
281
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Customer Assistance

To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153);
go to http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform Transport Canada. Transport Canada Contact Information
http://www.tc.gc.ca/eng/roadsafety/menu.htm
Website
1–800–333–0510
Phone
283
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Customer Assistance

Menu Item
Item
Phone
A
Navigation
B
Climate
C
Settings
D Menu Item
Item
Home
E
Information
F
Entertainment
G This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cell
phone, entertainment, information and
system settings. The corners display active
modes within the menus, for example; your
cell phone's status.
Note:
Some features are not available while
your vehicle is moving.
393
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™AB
GCDFE
E161891

Note:
You can access the entertainment
features for 30 minutes after you switch the
ignition off, and no doors are opened.
PHONE
Press to select any of the following: Menu Item
Phone
Quick Dial
Phonebook
History
Messaging
Settings NAVIGATION
Press to select any of the following: Menu Item
My Home
Favorites
Previous Destinations
Point of Interest
Emergency
Street Address
Intersection
City Center
Map
Edit Route
Cancel Route
CLIMATE
Press the corresponding icons to control the
following options: •
Driver Settings
• Recirculated Air
• Auto
• Dual
• Passenger Settings
• A/C
• Defrost
SETTINGS Press to select any of the following:
Menu Item
Clock
Display
Sound
Vehicle
Settings
Help
394
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™E142607

Using the Steering Wheel Controls
Depending on your vehicle, it may also have the following controls:
Action and Description
Control
Adjust the volume of playing media.
VOL
Press to start a voice session. Press again to interrupt a voice prompt \
and begin speaking. Press
and hold to end an active voice session.
Voice
Use as you normally would in media and phone modes.
Seek and Call Accept
Use as you normally would in media and phone modes.
Seek and Call Reject
Using the Touchscreen
• Make sure your hands are clean and dry.
• Press firmly on the center of a control
graphic or menu item.
• Keep metal objects or other conductive
material away from the surface of the
touchscreen. Cleaning the Touchscreen Display
Use a dry, clean, soft cloth. If dirt or
fingerprints are still visible, apply a small
amount of alcohol to the cloth. Do not pour
or spray alcohol onto the display. Do not use
detergent or any type of solvent to clean the
display.
Support
The SYNC support team is available:
•
Monday-Saturday, 8:30am-8:00pm EST.
• United States: 1-800-521-4140
• Canada: 1-800-387-9333
Note: Times are subject to change due to
holidays.
397
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and injury.
We strongly recommend that you use
extreme caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving. •
Do not attempt to service or repair the
system. Have your vehicle checked by
an authorized dealer.
• Do not operate media devices if the
power cables are broken or damaged.
• Make sure the power cables do not
interfere with the safe operation of your
vehicle's controls or affect your safe
driving abilities.
• Some SYNC functions are
speed-dependent. Their use is limited to
when your vehicle is traveling at speeds
below 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC. Speed-restricted Features
Some features of this system are restricted
from use unless your vehicle is stationary.
•
Screens crowded with information, for
example:
•Point of Interest reviews and ratings
• SIRIUS Travel Link sports scores
• Movie times
• Ski conditions.
• Any action that requires keyboard use,
for example: entering a navigation
destination or editing information.
• All lists are limited, for example: phone
contacts.
See the following chart for more specific
examples. Speed-restricted Features
Pairing a cell phone
Cell phone
Adding or editing phonebook contacts
Phone contacts and recent phone call entries
398
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Privacy Information
When you connect a cell phone to SYNC,
the system creates a profile within your
vehicle that links to that cell phone. This
profile helps in offering you more cellular
features and operating more efficiently.
Among other things, this profile may contain
data about your cell phone book, text
messages (read and unread), and call history,
including history of calls when your cell
phone was not connected to the system. In
addition, if you connect a media device, the
system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent system
activity. The log profile and other system data
may be used to improve the system and help
diagnose any problems that may occur.
The cellular profile, media device index, and
development log remain in your vehicle
unless you delete them, and are generally
accessible only in your vehicle when your
cell phone or media player is connected. If
you no longer plan to use the system or your
vehicle, we recommend you carry out a
Master Reset to erase all stored information.
System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not access
the system data for any purpose other than
as described without consent, a court order,
or where required by law enforcement, other
government authorities, or other third parties
acting with lawful authority. Other parties
may seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist®,
Vehicle Health Report, and Traffic, Directions
and Information.
Using Voice Commands
This system helps you control many features
using voice commands. This allows you to
keep your hands on the wheel and focus on
what is in front of you. The system provides
feedback through audible tones, prompts,
questions and spoken confirmations
depending on the situation and the chosen
level of interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure of
your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the lower left status bar
indicating the status of the voice command
session (such as Listening, Success, Failed,
Paused or Try Again).
How to Use Voice Commands
The following are some of the
voice commands that you can say
at any time during a voice
command session.
400
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™E142599