
Voice command issues
Possible solution(s)
Possible cause(s)
Issue
If a contact is in CAPS, you have to spell it.
JAKE requires you to say "Call J-A-K-E".Touchscreen system reset
The touchscreen system has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to
restore functionality and will not erase any information previously stor\
ed in the system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume using the SYNC system.
493
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Read and follow instructions: Before using
your Windows Automotive- based system,
read and follow all instructions and safety
information provided in this end user manual
("User's Guide"). Not following precautions
found in this User's Guide can lead to an
accident or other serious consequences.
Keep User's Guide in vehicle: When kept in
the vehicle, the User's Guide will be a ready
reference for you and other users unfamiliar
with the Windows Automotive-based system.
Please make certain that before using the
system for the first time, all persons have
access to the User's Guide and read its
instructions and safety information carefully. WARNING
Operating certain parts of this system
while driving can distract your attention
away from the road, and possibly cause an
accident or other serious consequences. Do
not change system settings or enter data
non-verbally (using your hands) while driving.
Stop the vehicle in a safe and legal manner
before attempting these operations. This is
important since while setting up or changing
some functions you might be required to
distract your attention away from the road
and remove your hands from the wheel. General Operation
Voice Command Control:
Functions within
the Windows Automotive-based system may
be accomplished using only voice
commands. Using voice commands while
driving allows you to operate the system
without removing your hands from the wheel. Prolonged Views of Screen: Do not access
any function requiring a prolonged view of
the screen while you are driving. Pull over in
a safe and legal manner before attempting
to access a function of the system requiring
prolonged attention. Even occasional short
scans to the screen may be hazardous if your
attention has been diverted away from your
driving task at a critical time.
Volume Setting:
Do not raise the volume
excessively. Keep the volume at a level
where you can still hear outside traffic and
emergency signals while driving. Driving
while unable to hear these sounds could
cause an accident.
Use of Speech Recognition Functions:
Speech recognition software is inherently a
statistical process which is subject to errors.
It is your responsibility to monitor any speech
recognition functions included in the system
and address any errors.
528
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Appendices

Cleaning the Exterior..................................325
Exterior Chrome Parts.......................................326
Exterior Plastic Parts..........................................326
Stripes or Graphics............................................326
Underbody...........................................................326
Cleaning the Instrument Panel and Instrument Cluster Lens...........................330
Cleaning the Interior....................................328
Cleaning Black Label or Presidential
Interior..............................................................328
Cleaning the Windows and Wiper Blades...........................................................327
Clearing All MyKeys
.......................................62
Climate............................................................469 Climate Control Voice Commands.................472
Climate Control
..............................................140
Climate Controlled Seats............................155
Cooled Seats........................................................156
Coolant Check See: Engine Coolant Check............................309
Crash Sensors and Airbag Indicator
..........52
Creating a MyKey............................................61 Programming/Changing Configurable
Settings................................................................61
Cruise Control
.................................................85
Principle of Operation.......................................223
Type 1.......................................................................85
Type 2......................................................................85 Cruise control
See: Using Cruise Control................................223
Customer Assistance
...................................277
D
Data Recording
..................................................9
Event Data Recording...........................................10
Service Data Recording.........................................9
Daytime Running Lamps
...............................94
Type 1 - Conventional
(Non-Configurable)..........................................94
Type 2 - Configurable..........................................94
Direction Indicators
........................................97
Drive Control.................................................246
LINCOLN DRIVE CONTROL............................246
Driver Alert......................................................231 PRINCIPLE OF OPERATION.............................
231
USING DRIVER ALERT.......................................231
Driver and Passenger Airbags....................45 Children and Airbags...........................................46
Proper Driver and Front Passenger Seating
Adjustment.........................................................46
Driver and Passenger Knee Airbags..........51
Driving Aids
.....................................................231
Driving Hints..................................................269
Driving Through Water................................270 DRL
See: Daytime Running Lamps...........................94
E
Economical Driving
......................................269
Electric Parking Brake..................................195 Applying the Electric Parking brake...............
195
Battery With No Charge.....................................197
Releasing the Electric Parking Brake.............196
Emission Control System.............................179 On-Board Diagnostics (OBD-II)........................180
Readiness for Inspection/Maintenance (I/M)
Testing................................................................181
End User License Agreement...................522 SYNC End User License Agreement
(EULA)...............................................................522
Engine Block Heater
......................................171
Using the Engine Block Heater.......................172
Engine Coolant Check................................309 Adding Engine Coolant.....................................310
Checking the Engine Coolant..........................310
Recycled Engine Coolant...................................
311
Severe Climates....................................................311
What You Should Know About Fail-Safe Cooling...............................................................311
Engine Immobilizer See: Passive Anti-Theft System........................80
551
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Index

G
Garage Door Opener
See: Universal Garage Door Opener.............158
Gauges.............................................................107 Engine Coolant Temperature Gauge.............109
Fuel Gauge...........................................................108
Information Display.............................................108
General Information on Radio Frequencies..................................................55
Intelligent Access.................................................55
General Maintenance Information...........499 Multi-Point Inspection.......................................502
Owner Checks and Services............................
501
Protecting Your Investment.............................499
Why Maintain Your Vehicle?............................499
Why Maintain Your Vehicle at Your Dealership?......................................................499
Getting Assistance Outside the U.S. and Canada.........................................................280
Getting the Services You Need
.................277
Away From Home...............................................277
Global Opening and Closing
.......................101
Closing the Windows..........................................101
Opening the Windows........................................101
Glove Box
........................................................165
Manual Entry.........................................................165 H
Hazard Warning Flashers...........................273
Headlamp Exit Delay.....................................94
Head Restraints
.............................................145
Front seat manual head restraints..................146
Rear seat center head restraint.......................147
Rear seat outboard head restraints................147
Heated Seats..................................................154 Front Seats............................................................154
Rear Seats.............................................................155
Heated Steering Wheel................................86
Heated Windows and Mirrors....................143 Heated Exterior Mirror.......................................143
Heated Rear Window.........................................143
Heating See: Climate Control..........................................140
Hints on Controlling the Interior Climate..........................................................142
Cooling the Interior Quickly..............................
143
General Hints........................................................142
Heating the Interior Quickly.............................
142
Recommended Settings for Cooling .............143
Recommended Settings for Heating..............142
Side Window Defogging in Cold Weather.............................................................143
Hints on Driving With Anti-Lock Brakes............................................................194 Hood Lock
See: Opening and Closing the Hood............302
I
In California (U.S. Only)...............................278
Information Display Control
.........................85
Cluster Display Control Features.....................85
Information Displays
......................................114
General Information.............................................114
Information.....................................................455 911 Assist...............................................................464
Alerts......................................................................464
Calendar...............................................................464
Sirius Travel Link.................................................462
SYNC Services (If Equipped, United States
Only)..................................................................456
Vehicle Health Report.......................................467
553
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Index

P
Parking Aids..................................................205
Principle of Operation.......................................205
Passive Anti-Theft System............................80 SecuriLock®............................................................80
PATS See: Passive Anti-Theft System........................80
Perchlorate........................................................12
Personal Safety System ™
..............................43
How Does the Personal Safety System
Work?...................................................................43
Phone..............................................................445 Making Calls........................................................448
Pairing Subsequent Cell Phones....................447
Pairing Your Cell Phone for the First
Time...................................................................446
Phone Menu Options........................................449
Phone Settings....................................................453
Phone Voice Commands..................................454
Receiving Calls....................................................449
Text Messaging....................................................451
Post-Crash Alert System
.............................276
Power Door Locks See: Locking and Unlocking..............................67 Power Liftgate
..................................................73
Hands-Free Feature.............................................76
Obstacle Detection...............................................75
Opening and Closing the Liftgate.....................73
Setting the Liftgate Open Height......................75
Stopping the Liftgate Movement......................
75
Power Seats....................................................148 Multi-Contour Front Seats With Active Motion
........................................................................\
.....150
Power Lumbar......................................................150
Power Windows.............................................100 Accessory Delay...................................................101
Bounce-Back........................................................100
One-Touch Down................................................100
One-Touch Up......................................................100
Window Lock.........................................................101
Pre-Collision Assist......................................243 Using the Pre-Collision Assist System..........244
Protecting the Environment
..........................15
R
Rear Parking Aid...........................................206 Obstacle Distance Indicator............................
206
Rear Seat Armrest.........................................157
Rear Seats
.......................................................153
Adjusting the Rear Seats...................................153 Rear Under Floor Storage..........................249
Cargo Management System............................249
In-floor storage - second row..........................
249
Rear View Camera
........................................217
Using the Rear View Camera System............217
Rear View Camera See: Rear View Camera.....................................217
Rear Window Wiper and Washers..............89 Rear Window Washer..........................................90
Rear Window Wiper.............................................89
Recommended Towing Weights..............262
Reduced Engine Performance..................269
Refueling..........................................................176 Easy Fuel™ Capless Fuel System.....................
177
Remote Control...............................................56 Car Finder...............................................................57
Intelligent Access Key.........................................56
Memory Feature....................................................59
Remote Start...........................................................57
Replacing the Battery..........................................56
Sounding a Panic Alarm......................................57
Remote Start...................................................144 Automatic Settings..............................................144
Repairing Minor Paint Damage
..................331
556
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Index

Replacement Parts Recommendation........12
Collision Repairs.....................................................13
Scheduled Maintenance and Mechanical
Repairs.................................................................12
Warranty on Replacement Parts.........................13
Replacing a Lost Key or Remote Control............................................................59
Reporting Safety Defects (Canada Only)..............................................................283
Reporting Safety Defects (U.S. Only)
......282
Roadside Assistance...................................272
Vehicles Sold In Canada: Getting Roadside
Assistance........................................................273
Vehicles Sold In Canada: Using Roadside Assistance........................................................273
Vehicles Sold In the United States: Getting Roadside Assistance.....................................272
Vehicles Sold In the United States: Using Roadside Assistance.....................................272
Roadside Emergencies
...............................272
Roof Racks and Load Carriers...................251
Running-In See: Breaking-In.................................................269
Running Out of Fuel
......................................175
Adding Fuel From a Portable Fuel
Container...........................................................175
Filling a Portable Fuel Container.....................175 S
Safety Belt Height Adjustment....................38
Safety Belt Minder..........................................40
Belt-Minder™...........................................................40
Safety Belts
.......................................................33
Principle of Operation..........................................33
Safety Belt Warning Lamp and Indicator Chime..............................................................39
Conditions of operation......................................39
Safety Canopy™................................................51
Safety Precautions........................................173
Scheduled Maintenance Record
................511
Scheduled Maintenance............................499
Seats.................................................................145
Security.............................................................80
Settings...........................................................403 Clock......................................................................403
Display...................................................................404
Settings..................................................................410
Sound....................................................................406
Vehicle...................................................................407
Side Airbags
.....................................................50
Side Sensing System...................................207 Obstacle Distance Indicator............................208
Sitting in the Correct Position....................145
Snow Chains See: Using Snow Chains..................................358 Special Notices
.................................................13
New Vehicle Limited Warranty...........................13
On-board Diagnostics (OBD-II)...........................13
Special Instructions...............................................13
Special Operating Conditions Scheduled Maintenance...............................................507
Exceptions.............................................................510
Speed Control See: Cruise Control............................................223
Stability Control
............................................202
Principle of Operation.......................................202
Starting a Gasoline Engine.........................168 Automatic Engine Shutdown............................
170
Failure to Start......................................................169
Guarding Against Exhaust Fumes....................171
Important Ventilating Information.....................171
Stopping the Engine When Your Vehicle is Moving...............................................................170
Stopping the Engine When Your Vehicle is Stationary..........................................................170
Vehicles with Keyless Start...............................168
Starting and Stopping the Engine.............167 General Information............................................167
Steering..........................................................242 Electric Power Steering....................................242
Steering Wheel................................................83
Storage Compartments
...............................165
557
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Index