2016 KIA SOUL EV Warranty and Consumer Information Guide

56Maryland Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of serv\
ice for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a repla\
cement or repurchase of the vehicle.
In order to seek remedies under your state Lemon Law, you must first:1) notify Kia at the address below, by certified mail, return receipt requested, of the problem with your \
vehicle, as required by law; and
2) provide Kia an opportunity to cure the nonconformity, defect or condition.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a comp\
laint resolution service administered
by the Council of Better Business Bureaus. For additional information ab\
out BBB AUTO LINE, review Pages 26-28
of this book or contact Kia at the address or toll-free number indicated\
below.
Should you have any concerns or questions regarding your Kia after you h\
ave contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MARYLAND

57
Massachusetts Consumer Notice
MASSACHUSETTS “LEMON LAW” INFORMATION:
IF YOU HAVE SERIOUS PROBLEMS WITH THIS VEHICLE
The Massachusetts “Lemon Law,” MGI c. 90, s. 7N 1/2 provides protection for consumers who have se\
rious problems
with their new vehicle.
UNDER THE LEMON LAW, YOU HAVE A RIGHT TO A REFUND OR REPLACEMENT OF THE \
VEHICLE IF:
A) there is a substantial defect(s), AND
B) the defect(s) still exists or has recurred after either:
1. three or more repair attempts for the same defect, or
2. being out of service by reason of repair for any combination of defects \
for a cumulative total of 15 or more business days, within one year of 15,000 miles (whichever comes fi\
rst) after original delivery, AND
C) the manufacturer has been notified of the defect(s) and given one fina\
l repair attempt of no more than seven business days.
IF THE MANUFACTURER DOES NOT REFUND OR REPLACE THE VEHICLE, YOU HAVE A R\
IGHT TO
HAVE YOUR CASE ARBITRATED BY A STATE-CERTIFIED ARBITRATOR.
This state-certified arbitration is different from any manufacturer-sponsored program to which you may also be entitled.
Under the state program, you will be sent a decision within 45 days of w\
hen your request for arbitration is accepted.
Under the law, you must request state-certified arbitration within 18 months of origi\
nal delivery of the vehicle.
THIS SHEET PROVIDES ONLY A SUMMARY OF YOUR RIGHTS.
NOTICE TO CONSUMERS STATE OF MASSACHUSETTS

58Massachusetts Consumer Notice
To request arbitration or to get information, contact:
Office of Consumer Affairs and Business Regulation
One Ashburton PlaceBoston, MA 02108
Lemon Law Information: (617) 727-7780, 1-888-283-3757
Kia offers its consumers arbitration through BBB AUTO LINE, a complaint resolution service administered by the
Council of Better Business Bureaus. For additional information about BBB\
AUTO LINE, review Pages 26-28 of book
or contact Kia at the address or toll-free number indicated below.
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)

59
Michigan Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of serv\
ice for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a repla\
cement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the “Lemon Law”, you must u\
se BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council \
of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state “\
Lemon Law”, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or\
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”\
, you must first:1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MICHIGAN

60Minnesota Consumer Notice
“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER T\
HE STATE’S
“LEMON LAW” TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE\
OR YOUR LEASE
PAYMENTS. HOWEVER, TO BE ENTITLED TO REFUND OR REPLACEMENT, YOU MUST FIR\
ST NOTIFY
THE MANUFACTURER, ITS AGENT, OR ITS AUTHORIZED DEALER OF THE PROBLEM IN \
WRITING
AND GIVE THEM AN OPPORTUNITY TO REPAIR THE VEHICLE. YOU ALSO HAVE A RIGH\
T TO
SUBMIT YOUR CASE TO THE CONSUMER ARBITRATION PROGRAM, WHICH THE MANUFACT\
URER
MUST OFFER IN MINNESOTA.”
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. Should you seek a replacement\
or repurchase under your state “Lemon
Law”, you must use BBB AUTO LINE prior to initiating court action.
However, if you choose to seek other remedies that are not under your state “\
Lemon Law”, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or\
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”\
, you must first:1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MINNESOTA

61
Mississippi Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of serv\
ice for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a repla\
cement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council \
of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or\
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MISSISSIPPI

62Missouri Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle
after a reasonable number of repair attempts or the vehicle has been out\
of service for a specified number of days,
you may be entitled under the provisions of your state
emon Law” to a replacement or repurchase of the
vehicle. Should you seek a replacement or repurchase under the Lemon Law\
, you must use BBB AUTO LINE
prior to initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the Council
of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address
or toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and:
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MISSOURI

63
Montana Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of ser\
vice for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a repla\
cement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council \
of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or\
toll-free number indicated below.
In addition, in order to seek repurchase or replacement under your state\
Lemon Law, you must first notify Kia in
writing, at the address below, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance CenterKia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MONTANA