2016 KIA OPTIMA HYBRID Warranty and Consumer Information Guide

89
(10) AS AN ALTERNATIVE TO THE ARBITRATION PROCEDURE MADE AVAILABLE THROUGH THE
MANUFACTURER, YOU MAY INSTEAD CHOOSE TO SUBMIT YOUR CLAIM TO AN INDEPENDENT
ARBITRATOR, APPROVED BY THE ATTORNEY GENERAL. YOU MAY HAVE TO PAY A FEE FOR
SUCH AN ARBITRATION. CONTACT YOUR LOCAL CONSUMER AFFAIRS OFFICE OR ATTORNEY
GENERAL’S OFFICE TO FIND OUT HOW TO ARRANGE FOR INDEPENDENT ARBITRATION.
Should you seek a replacement or repurchase under the Lemon Law, you must use either BBB AUTO LINE or your
state arbitration board prior to initiating court action. BBB AUTO LINE is a third-party arbitration service
administered by the Council of Better Business Bureaus. However, if you choose to seek other remedies that are not
under your state Lemon Law, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, by
certified mail, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
New York Consumer Notice

North Carolina Consumer Notice90
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating
court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business
Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use
BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle at least 10 days before
filing suit, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF NORTH CAROLINA

91
North Dakoda Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of your vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state’s Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF NORTH DAKOTA

Ohio Consumer Notice92
IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER STATE LAW TO A
REPLACEMENT OR TO COMPENSATION.
NOTICE
OHIO LAW REQUIRES YOU TO USE A QUALIFIED ARBITRATION PROGRAM BEFORE SUING THE
MANUFACTURER OVER NEW CAR WARRANTY DISPUTES. FAILURE TO ARBITRATE YOUR CLAIM
MAY PRECLUDE YOU FROM MAINTAINING A LAWSUIT UNDER SECTION 1345.75 OF THE REVISED
CODE.
Should you seek a replacement or repurchase under Ohio Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party complaint resolution service administered by the Council of
Better Business Bureaus. For additional information about BBB AUTO LINE, review Pages 41-43 of this book or
contact Kia at the address or toll-free number indicated below. If you seek remedies other than undue your state
“Lemon Law”, you may not need to use BBB AUTO LINE prior to initiating court action.
If the arbitrator’s decision is not satisfactory to you, you may pursue a refund or replacement through the Ohio court
system. The arbitrator’s decision is binding on Kia and is to be rendered within 40 days from the date BBB AUTO
LINE first receives notification of the dispute.
For purposes of contacting Kia or should you have any concerns or questions regarding your Kia vehicle after you have
contacted your local Kia dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF OHIO

Oklahoma Consumer Notice
93
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll- free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, in writing, of the problem with your vehicle (a request by you to use BBB
AUTO LINE to resolve your concerns would qualify as proper notification), and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF OKLAHOMA

Oregon Consumer Notice94
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll- free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle (a request by you to use
BBB AUTO LINE to resolve your concerns would qualify as proper notification), and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF OREGON

Pennsylvania Consumer Notice
95
If the new motor vehicle you have purchased does not conform to the manufacturer’s express warranty, the
Pennsylvania Automobile Lemon Law provides that the manufacturer may have to replace it or pay you a refund, at
your option.
If you discover a defect that substantially impairs the use, value, or safety of this vehicle, contact the manufacturer or
its authorized service and repair facility immediately.
Your Lemon Law rights only cover defects which occur within one year after delivery, 12,000 miles of use, or the term
of the express warranty, whichever comes first.
The law states that it is reasonable for the dealer, manufacturer, or its agent to make up to three separate attempts to
correct the same defect.
After three unsuccessful repair attempts, or after a total of thirty days in which the vehicle is out of service for repair,
you may be entitled to a comparable replacement vehicle or a refund of the purchase price less an allowance for your
actual use.
The manufacturer or dealer must provide you with an itemized statement of all repair work performed when your
vehicle is returned from service. Keep those records for future reference.
For more information, contact the Office of Attorney General, Bureau of Consumer Protection, Strawberry Square,
14th Floor, Harrisburg PA 17120, 1-800-441-2555
NOTICE TO CONSUMERS STATE OF PENNSYLVANIA

Pennsylvania Consumer Notice96
If a dispute arises concerning a defect, you must resort to BBB AUTO LINE, a third-party complaint resolution service
offered by Kia and administered by the Council of Better Business Bureaus. However, if you choose to seek remedies
that are not created by the Pennsylvania Lemon Law, you need not use BBB AUTO LINE, although that option is still
available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)