2016 INFINITI QX80 Warranty Information Booklet

2016 InfinitiWarranty Information Booklet

Printing: December 2015 / Publication Number: WB16EA IALLU2 / Printed in U.S.A.

2016 INFINITI WARRANTY INFORMATION BOOKLET SUPPLEMENT
The information contained within this supplement amends page 12 of the
2016 INFINITI Warranty Information Booklet by updating the Long-Term Emission
System Defects Warranty for all 2016 Q50 vehicles sold in the United States.
Please read carefully and keep with the INFINITI
Warranty Information Booklet in your vehicle.
Printing: January 2016 (01)
Publication No. SU16EA-0V37U0

2016 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES1
LONG-TERM EMISSION SYSTEM DEFECTS WARRANTY PARTS LIST
EGI Wiring Harness
Fuel Tank
Torque Converter
Drive Plate
Throttle Body
Breather Separator Assembly
Crankshaft Position Sensor
Intake Manifold
Intake Manifold Collector
High Pressure Fuel Pump
Knock Sensor
Turbocharger
VTC Valve Assembly
Engine Control Module°
Catalytic Converter°
Front Exhaust Tube
with Catalytic Converter°
Q50 2.0L Non-HEV X XXXXX XXXXXXXX
Q50 3.0L Non-HEV X X X X X X X X X
° Long Term Federal Emission Parts covered for 96 months or 80,000 miles.
1 These warranties apply to all California emission 2016 Infiniti vehicles sold for registration as new vehicles in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode Island, Vermont, or Washington only.
CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES1

1 SUMMARY OF WARRANTY COVERAGE
2 INFINITI OWNER SATISFACTION ANDASSISTANCE
4 2016 NEW VEHICLE LIMITED WARRANTY
8 2016 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
11 2016 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES
15 RECOMMENDATION FOR MAINTENANCE SERVICE AND REPLACEMENT PARTS
16 SEAT BELT LIMITED WARRANTY 17 LIMITED WARRANTY ON GENUINE INFINITI
REPLACEMENT PARTS AND GENUINE INFINITI
ACCESSORIES
19 INFINITI LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY
20 REPLACEMENT BATTERY LIMITED WARRANTY
22 BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
25 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
33 MICHELIN PASSENGER AND LIGHT TRUCK TIRE LIMITED WARRANTY
TABLE OF CONTENTS

35 CONTINENTAL/GENERAL TIRE LIMITEDWARRANTY
38 IMPORTANT TIRE SAFETY INFORMATION 43 INFINITI TOTAL OWNERSHIP EXPERIENCE®
BENEFITS
45 INFINITI ELITE EXTENDED PROTECTION PLAN
TABLE OF CONTENTS

Summary of Warranty Coverage*
0 miles80,000 miles
Basic Coverage 48 months / 60,000 miles
Corrosion Coverage (Perforation from Corrosion)
**84 months / unlimited miles
Powertrain Coverage
***72 months / 70,000 miles
Federal Emission Performance Warranty 24 months / 24,000 miles
Federal Emission Defect Warranty 48 months / 60,000 miles
Federal Emission Long Term Defect Warranty 96 months / 80,000 miles
California Emission
Performance and Defect Warranties 48 months / 60,000 miles
California Emission Long T
erm Defect Warranty 84 months / 70,000 miles
* See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
** Unlimited Mileage
*** 10 Years/ Unlimited Mileage on Seat belts
SUMMARY OF WARRANTY COVERAGE
1

Both Infiniti and your Infiniti retailer are dedicated to
serving all your automotive needs. Your complete satis-
faction is our primary concern. Your Infiniti retailer is
available to assist you with all your automobile sales,
parts and service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps.
STEP 1:
Discuss the situation with the retailer management. If a
problem still exists, contact the retailer’s owner. Your
Infiniti retailer is best equipped to resolve the matter for
you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our Infiniti Consumer Af-
fairs Department using our toll free number:
1–800–662–6200
The Consumer Affairs Department will ask for the follow-
ing information:
●Your name, address, and telephone number
●Vehicle identification number (on dashboard and
permanent Infiniti Total Ownership program card)
●Date of purchase
●Current odometer reading
●Your Infiniti retailer’s name
●Details of the concern Or you can write to Infiniti with the above information at:
INFINITI DIVISION
Infiniti North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been unable to
satisfactorily address the problem, a special automo-
tive complaint resolution program called BBB AUTO
LINE is available to you. The BBB AUTO LINE program is
independently operated by the Council of Better Busi-
ness Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in your area,
please call us (Infiniti) at the same toll free number
(1-800-662-6200).
We will be happy to provide you with the address and
phone number of your local BBB office or any other
information about AUTO LINE.
Or you may contact the BBB at: BBB Auto Line
Council of Better Business Bureaus, Inc.3033 Wilson Boulevard
Suite 600
Arlington, VA 22203
1 (800) 955-5100 If you call the BBB, its staff will record the details of your
complaint by telephone. They will ask for the same in-
formation as in Step 2.
The BBB AUTO LINE program
consistsof two parts:
mediation and arbitration. The BBB AUTO LINE staff will
attempt to provide suggestions for resolving the prob-
lem during mediation. If a satisfactory resolution has
not been achieved during mediation, you will have the
opportunity to present your case personally before an
impartial arbitrator or thr ee person panel. This is the
arbitration part of AUTO LINE. The arbitrator(s) will make
a decision after the arbitration hearing.
The BBB will, in most cases, send you a final decision in
your case within forty (40) days (plus 7 days, if you have
not contacted Infiniti) unless you delay the process. If
you do not accept the decision, it will not be legally
binding on you or Infiniti. However, in some states, if
the decision is not accepted, it may be introduced either
by you or by Infiniti as evidence in a subsequent court
action.
(Continued on next page)
2 INFINITI OWNER SATISFACTION AND ASSISTANCE

BBB AUTO LINE is an informal dispute settlement
mechanism operated to comply with applicable Fed-
eral law and regulations. In states where BBB AUTO
LINE is available, you are required to use BBB AUTO
LINE before exercisingrights or seeking remedies
under Title 1 of the Federal Magnuson-Moss War-
ranty Act, 15 U.S.C.§2301, et. seq. If you choose to
seek remedies other than those created by Title 1 of
the Magnuson-Moss Warranty Act, (for example,
under state law), that Federal Act does not require
you to first use BBB AUTO LINE. The program is still
available to you, however, and may be of consider-
able assist ance. Some states spec ify that informal
dispute settlement mechanisms such as BBB AUTO
LINE must be used before you may use state-
operated complaint resolution processes, before
you may file a lawsuit under state law, and/or be-
fore you may have certain other rights or remedies
available under state law. In accordance with those
states’ laws, Infiniti requires the prior use of BBB
AUTO LINE in good faith before you resort to such
other processes, file a lawsuit, or seek other rem-
edies provided by state law. Please see the Supple-
ment to 2016 Infiniti Warranty Information Booklet
& 2016 Infiniti Owner’s Manual for additional
information. BBB AUTO LINE may not be available in all states. We,
Infiniti, can provide you with information about the
availability of BBB AUTO LINE in your state, or call the
BBB AUTO LINE number listed above.
ELIGIBILITY: Generally, Infiniti vehicles less than four
years old from date delivered to the first retail buyer or
otherwise put into use, and with fewer than
60,000 miles, are eligible for the program. See Supple-
ment to 2016 Infiniti Warranty Information Booklet &
2016 Infiniti Owner’s Manual for possible exceptions
applying in your state.
ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership
Experience,” Infiniti may occasionally offer to pay or
reimburse for part or all of the cost of making certain,
specific repairs beyond or outside of the terms of the
warranty for some specific vehicle models. Some states
refer to such programs as “adjustment programs”. In
such circumstances Infiniti mails notices to all known
registered owners of affected vehicles. You may addi-
tionally inquire of your authorized Infiniti retailer or of
Infiniti directly at the number listed below of the appli-
cability of such programs to your vehicle.
Infiniti may occ
asionallyoffer special assistance that
may pay for part or all of vehicle repairs beyond the
expiration of the limited warranty period on a case by
case basis. Should you experience unusual difficulties
with your vehicle please discuss the situation with your
retailer. If your retailer is unable to assist you, you may
call the Infiniti Consumer Affairs Department at 1-800-
662-6200 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle Identifica-
tion Number), mileage, maintenance history, a detailed
explanation of the concern, and why you believe that
Infiniti should be responsible for the repair. Your re-
quest will be individually investigated and you will be
informed of Infiniti‘s decision.
Please also review the Supplement to 2016 Infiniti
Warranty Information Booklet & 2016 Owner’s
Manual for important information concerning con-
sumer rights in your state.
INFINITI OWNER SATISFACTION AND ASSISTANCE
3