2016 INFINITI QX60 HYBRID phone

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, try the following solutions.Where the solutions are listed by number, try
each solution in turn, starting with number 1, until
the problem is resolved.
Symptom
Solution
System fails to interpret the command correctly. 1. Ensure that the command is valid. For additional information, refer to “List of voice commands” in this section.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on) . NOTE: If it is too
noisy to use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
6. If the system consistently fails to recognize commands, the voice training procedure should be carried out to im-
prove the recognition response for the speaker. For additional information, refer to “Voice Adaptation (VA) mode” in
this section.
The system consistently selects the wrong entry from the
phone book. 1. Ensure that the phone book entry name requested matches what was originally stored. This can be confirmed by
using the “List Names” command. For additional information, refer to “Phonebook” in this section.
2. Replace one of the names being confused with a new name.
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WARNING
●Use a phone after stopping your vehicle
in a safe location. If you have to use a
phone while driving, exercise extreme
caution at all times so full attention may
be given to vehicle operation.
● If you are unable to devote full attention
to vehicle operation while talking on
the phone, pull off the road to a safe
location and stop your vehicle.
CAUTION
To avoid discharging the vehicle battery,
use a phone after starting the engine.
Your INFINITI is equipped with the Bluetooth®
Hands-Free Phone System. If you have a com-
patible Bluetooth® enabled cellular phone, you
can set up the wireless connection between your
cellular phone and the in-vehicle phone module.
With Bluetooth® wireless technology, you can make or receive a hands-free telephone call with
your cellular phone in the vehicle.
Once your cellular phone is connected to the
in-vehicle phone module, no other phone con-
necting procedure is required. Your phone is
automatically connected with the in-vehicle
LHA3156
BLUETOOTH® HANDS-FREE PHONE
SYSTEM WITH NAVIGATION SYSTEM
(if so equipped)
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phone module when the ignition switch is placed
in the ON position with the connected cellular
phone turned on and carried in the vehicle.
You can register up to five different Bluetooth®
cellular phones to the in-vehicle phone module.
However, you can talk on only one cellular phone
at a time.
INFINITI Voice Recognition system supports the
phone commands, so dialing a phone number
using your voice is possible. For additional infor-
mation, refer to “INFINITI Voice Recognition Sys-
tem” in this section.
Before using the Bluetooth® Hands-Free Phone
System, refer to the following notes.●
Set up the wireless connection between a
cellular phone and the in-vehicle phone mod-
ule before using the hands-free phone system.
● Some Bluetooth® enabled cellular phones
may not be recognized by the in-vehicle
phone module. Please visit
www.infinitiusa.com/bluetooth or
www.infiniti.ca/bluetooth for a recom-
mended phone list and connecting.
● You will not be able to use a hands-free
phone under the following conditions:
– Your vehicle is outside of the cellular ser- vice area. – Your vehicle is in an area where it is
difficult to receive cellular signal; such as
in a tunnel, in an underground parking
garage, near a tall building or in a moun-
tainous area.
– Your cellular phone is locked to prevent it from being dialed.
● When the radio wave condition is not ideal
or ambient sound is too loud, it may be
difficult to hear the other person’s voice dur-
ing a call.
● Immediately after the ignition switch is
placed in the ON position, it may be impos-
sible to receive a call for a short period of
time.
● Do not place the cellular phone in an area
surrounded by metal or far away from the
in-vehicle phone module to prevent tone
quality degradation and wireless connection
disruption.
● While a cellular phone is connected through
the Bluetooth® wireless connection, the
battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth®
Hands-Free Phone System cannot charge
cellular phones. ●
Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers. Stor-
ing the device in a different location may
reduce or eliminate the noise.
● Refer to the cellular phone owner’s manual
regarding the telephone charges, cellular
phone antenna and body, etc.
● The signal strength display on the monitor
will not coincide with the signal strength
display of some cellular phones.
● If reception between callers is unclear, ad-
justing the incoming or outgoing call volume
may improve the clarity. For additional infor-
mation, refer to “Call volume” in this section.
● For additional information, refer to
www.infinitiusa.com/bluetooth
www.infiniti.ca/bluetooth for troubleshoot-
ing help.
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REGULATORY INFORMATION
FCC Regulatory information
– CAUTION: To maintain compliance withFCC’s RF exposure guidelines, use only the
supplied antenna. Unauthorized antenna,
modification, or attachments could damage
the transmitter and may violate FCC regula-
tions.
– Operation is subject to the following two con- ditions:
1. This device may not cause interference and
2. this device must accept any interference, including interference that may cause unde-
sired operation of the device.
IC Regulatory information
– Operation is subject to the following two con- ditions: (1) this device may not cause interfer-
ence, and (2) this device must accept any
interference, including interference that may
cause undesired operation of the device.
– This Class B digital apparatus meets all re- quirements of the Canadian Interference-
Causing Equipment Regulations.
BLUETOOTH® is a
trademark owned by
Bluetooth SIG, Inc.
and licensed to
Clarion.
VOICE COMMANDS
You can use voice commands to operate various
Bluetooth® Hands-Free Phone System features
using the INFINITI Voice Recognition system. For
additional information, refer to “INFINITI Voice
Recognition System” in this section.
Voice Prompt Interrupt
In most cases you can interrupt the voice feed-
back to speak the next command by pressing
the
button on the steering wheel. After
interrupting the system, wait for a beep before
speaking your command.
One Shot Call
To use the system faster, you may speak the
second level commands with the main menu
command on the main menu. For example, press
the
button and after the tone say, “Call
Redial”. NOTE:
For US models, voice recognition system
must be in Alternate Command Mode in
order for One Shot Calling to operate. For
additional information, refer to “INFINITI
Voice Recognition Alternate Command
Mode” in this section.
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CONNECTING PROCEDURE
Press the SETTING button on the control panel,
then touch the “Bluetooth” key on the display.
Menu ItemResult
Bluetooth Allows user to switch Bluetooth® on and off. Bluetooth® must be on in order to connect device.
On Turns Bluetooth® on.
Off Turns Bluetooth® off.
Connect Bluetooth Upon pressing this button, a popup box will appear on the screen, prompting you to confirm that the connection is for the phone system. Touch the
Ye skey.
Yes Confirms that you are connecting a Bluetooth® device. Upon pressing this button, the following message will appear on screen. The system is
searching for your phone. Using your handset, look for a Bluetooth® device called MY-CAR. When requested by the handset, enter the PIN 1234.
Exiting screen cancels search. The connecting procedure phone varies by phone. For additional information, refer to phone Owner’s Manual. When
the connecting is complete, the screen will return to the Bluetooth® settings screen.
Cancel Cancels operation.
No Indicates to the system that you are connecting a Bluetooth® enabled audio device.
Cancel Cancels operation.
LHA1236
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VEHICLE PHONEBOOK
This vehicle has two phonebooks available for
your use. Depending on your phone, the system
may automatically download your entire cell
phone’s phonebook into the “Handset phone-
book”. For additional information on downloadingyour phonebook, refer to “Handset Phonebook”
in this section. If your phonebook does not auto-
matically download, you may set up the vehicle
phonebook with up to 40 entries. This phone-
book allows you to record a name to speak while
using voice recognition.
Press the
button on the steering wheel
and then touch the Vehicle Phonebook key.
Touch the Add New key at the top of the screen.
This will allow the user to add new phonebook
content via the methods listed below:
Menu Item Result
Copy from Call History The system will show a list of your incoming, outgoing, or missed calls that were downloaded from your cell phone (depending on your
phone’s compatibility) . You may select one of these entries to save in the vehicle phonebook.
Copy from the Handset The system will show your cell phone’s phonebook that was downloaded (depending on your phone’s compatibility) . You may select one of
these entries to save in the vehicle phonebook.
Enter Number by Keypad Allows manual entry of phonebook contacts
Ok Saves the phonebook entry and then will show a screen that is ready to call the number. Press the BACK button to return to the Vehicle
Phonebook.
Entry # Allows user to choose the entry number
Name Allows user to enter the contact name
Number Allows user to enter the contact number
Type Allows user to choose a type from the icon list
Voicetag Touch theVoicetag key to record a name to speak when using the Voice Recognition system
Store Touch theStorekey and prepare to speak the name after the tone
OK When the voicetag is successfully saved, select the OKkey to save the phonebook entry.
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Press thebutton on the steering wheel
and then touch the Vehicle Phonebook key.
Next, select the desired entry from the displayed
list. Touch the Editkey.Menu Item Result
Entry # Changes the displayed number of the selected entry
Name Edit the name of the entry using the keypad displayed on the screen
Number Edit the phone number using the keypad displayed on the screen
Type Select the icon from the icon list
Voicetag Confirm and store the voicetag. Voicetags allow easy dialing using the INFINITI Voice Recognition System. For additional information, refer to INFINITI Voice Recognition Systemin this section.
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HANDSET PHONEBOOK
Many phones will support an automatic down-
load of the cellular phone’s phonebook. Up to
1,000 numbers can be stored.
Transferring the handset phonebook
If your cellular phone supports automatic down-
loading, the system transfers the handset phone-
book automatically by default. To ensure that this
feature is activated, press the SETTING button
on the instrument panel and select the “Phone”
key. The “Auto Downloaded” selection should
have the amber indicator next to the word ON
activated. Select the “Auto Downloaded” key to
toggle this feature on or off.To transfer the handset phonebook to the vehicle
manually, follow these steps:
1. Press the SETTING button on the control panel.
2. Select the “Phone” key.
3. Select the “Download Handset Phonebook” key.
Once the handset phonebook is transferred to
the vehicle, it can be accessed by pressing the
PHONE key on the instrument panel or the
button on the steering wheel, then selecting the
“Handset Phonebook” key.
Whether the handset phonebook is transferred
manually or automatically, the process can take
up to 5 minutes to complete, depending on the
size of the handset phonebook. For additional
information, refer to the cellular phone’s owner’s
manual.
LHA1319
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