206
uuTroubleshooting uTraffic
Troubleshooting
Traffic
ProblemSolution
Traffic information is missing or is not displaying
properly. What is wrong?Verify the following:●Traffic information relies on a clear signal. If signal strength is low, traffic data
may not be available.
●Check that the traffic icons are turned on.
2 Showing Icons on the Map P. 53●It is possible that there is a temporar y technical problem with your metropolitan
area traffic. You can call Honda Automobile Customer Service to see if there is
an outage.
2 Honda Automobile Customer Service Contact Information P. 224●If the situation persists, see y our Honda dealer for assistance.●Traffic information is available only in certain areas.
The navigation system sometimes provides a detour
route when I am driving a route on the freeway.If Traffic Rerouting is set to On, the navigation system provides a detour route
to your destination only if it can find a si gnificantly faster route than the original
one.
2 Traffic Rerouting P. 44
The navigation system routes me to an exit and an
alternate freeway with unknown flow speeds or
surface streets.The navigation system predicts which r oute should be faster based on freeway
congestion along your route. Use your ow n experience to determine whether the
alternate route would be faster.
How can I ignore the detour route and return to the
original route?Select HOME > Settings > Navigation > Routing tab, and set Traffic
Rerouting to Off .
2Traffic Rerouting P. 44
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207
uuTroubleshooting uGuidance, Routing
Continued
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to gene rate the optimal route. You can change
the route preferences used when calculating a route.
2 Route Preference P. 41
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 225
The vehicle position icon is not following the road
and the “GPS icon” text in the upper left hand
corner of the screen is white or missing.●Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cell
phones, or loose articles.
●Metallic tinting or other aftermarket de vices can interfere with GPS reception.
Please consult your dealer.
2 GPS P. 222
The blue highlighted route and voice guidance
stopped or turned into a pink line before I got to my
destination.Your route has entered an unverified area.
2Unverified Routing P. 42
How do I stop the map from rotating as I drive
along?Select the map orientation icon on the map screen to select the north-up icon, or
say “ Display north-up ” to change the map orientation.
Sometimes, I cannot select between the North-up,
Heading-up and 3D map orientations.The Heading-up map orientation can only be shown in the lower scales (1/20 - 1
mile (80 m-1.6 km) scales). The 3D map orientation can only be shown in the
lower scales (1/20 - 2 mile (80 m-3 km) scales).
2 Map Scale and Functions P. 60
The “time to destination” display sometimes
increases even though I am getting closer to my
destination.If your speed reduces due to slower tra ffic, the navigation system updates the
“time to destination” based on your ac tual road speed to give you a better
estimate of arrival time.
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208
uuTroubleshooting uUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
ProblemSolution
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigation system is unaware of the width of intersections.
Large differences in vehicle position ca n indicate a temporary loss of the GPS
signal.
2 GPS P. 222
The screen is showing wh ite dots as I drive along.These dots are called “breadcr umbs.” These are displayed if Off-road Tracking is
set to On and you drive more than 1/2 mile off mapped roads.
2Off-road Tracking P. 63
How do I remove the white dots (“breadcrumbs”)
from my screen?Select HOME > Settings > Navigation > Map tab, and set Off-road Tracking
to Off , then return to the map.
2Off-road Tracking P. 63
A road that I selected to avoid is being used when
routing.When you set your area to avoid, make sure to select sections of roads that include
at least one intersection.
2 Avoiding Streets P. 121
My elevation (shown when I display the current
position) seems to fluc tuate even though my
elevation has not changed.This is normal. The elevation can vary ±100 feet due to GPS calculation errors.
2GPS P. 222
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GPS antenna can receive signals from at least
four satellites. Try moving the vehicle into an open area. The elevation is also not
displayed if the calculated elevation is zero or below sea level.
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly under going revision. You can access the most
recent information on the internet.
2 Map Coverage P. 225
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209
uuTroubleshooting uSmartphone Connection
Troubleshooting
Smartphone Connection
Does the navigation syst em work outside North
America?The navigation system contains maps fo r the 50 U.S. states, Canada, and Puerto
Rico. The navigation system will not work in Mexico or other countries.
2 Map Coverage P. 225
Can I play video DVDs in my navigation system?No. The navigation system is designed only to read music discs. If you experience
any problems that you cannot resolve, please contact your dealer.
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors, see
your dealer.
2 Visiting Your Dealer P. 224
ProblemSolution
I cannot connect my smartphone to the system.●Make sure your smartphone is compatible with the system, and that it is paired
and linked to Bluetooth® HandsFreeLink ®. To check phone compatibility,
–
U.S.: Visit handsfreelink.honda.com
–Canada: Visit www.handsfreelink.ca
2Pairing a Phone P. 168●The HondaLink app must be installed on your smartphone to connect to the
system. For more information: –
U.S.: Visit www.hondalink.com
–Canada: Visit www.honda.ca/hondalink●Check that your smartphone is in goo d operating condition. Then try the
following operations on your smartphone. –
Unlock the security.
–Connect to the system on the HOME screen.
–Close all apps.
–Restart the smartphone.
ProblemSolution
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211
uuTroubleshooting uMiscellaneous Questions
Troubleshooting
Miscellaneous Questions
ProblemSolution
My clock frequently changes forward and backward
by one hour.The clock setting is automatically updated based on your GPS location. If you live
and work on the boundary be tween two time zones, you can turn this feature off.
2Clock Adjustment P. 72
The clock changes even when I am not driving near
a time zone boundary.The time zone boundaries are only ap proximated in the navigation system.
Depending on the geography of the time zo ne boundary, the switch to a different
zone can be erratic.
2 Clock Adjustment P. 72
My state does not observe daylight saving time.
How do I turn this feature off?Select HOME > Settings > Clock/Info > Clock tab, and set Auto Daylight to
Off .
2Clock Adjustment P. 72
Daylight saving time has started, but the navigation
system did not change time even though Auto
Daylight is set to ON.The automatic daylight saving time feat ure does not work in regions where the
daylight saving time system has not been adopted.
The navigation system automatic daylight feature is
not switching the navigation system clock on the
correct dates.Select HOME > Settings > Clock/Info > Clock tab, and set Auto Daylight to On.
Note that the automatic daylight feat ure does not work in regions where the
daylight saving time system has not been adopted.
2 Clock Adjustment P. 72
The navigation system clock switched by one hour
for no apparent reason.You may be driving near a time zone boundary.
2Clock Adjustment P. 72
My battery was disconnected or went dead, and the
navigation system is asking for a code.Press and hold the (Audio Power) bu tton for two seconds. The system should
reactivate. If you have installed an aftermarket system, see your dealer.
2System Theft Protection P. 220
How do I change the interface language?Select HOME > Settings > System > Others tab > Language, and set the
language to English, Français , or Español.
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Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The system is unable to start due to excessive
heat.
The system will start after the system cools.The flash memory temperature is too high. The system turns back on automatically
when the flash memory cools down. If th e error persists, contact your dealer.
The display temperature is too high. The sy stem turns back on automatically when
the display cools down.
The route could not be calculatedThere is no road for calcul ating around your vehicle position. Try calculating a
route again after moving yo ur vehicle near a street.
There is no road for calculating near the destination or the waypoint. Try another
destination or waypoint.
The destination is too far. Try another de stination, or add a waypoint on the route.
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219
Reference Information
System Initialization..............................220
System Theft Protection ........................220
Acquiring GPS Information ....................220
Startup Confirmation Screen .................221
Map Matching ......................................221
System Limitations ................................222
GPS ......................................................222
Address Calculation ..............................222
Database ..............................................222
Customer Assistance .............................224
Resolving Problems ...............................224
Honda Automobile Customer Service Contact Information ............................224
Visiting Your Dealer ..............................224 Map Coverage ..................................... 225
Obtaining a Navigation Update ............ 225
Traffic Information ............................... 226
Operation in Alaska, Hawaii, Canada, and
Puerto Rico ............................................. 226
Legal Information ................................. 227
User Agreement ................................... 227
As required by the FCC ........................ 229
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Reference Information
System Initialization
System Theft Protection
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the battery
was disconnected). If this occurs, reactivate
the navigation system.
1.Set the power mode to ON, and turn on
the audio system.
2. Press and hold the audio system power
button for more than two seconds.
The navigation system is reactivated when
the navigation system control unit
establishes a connection with the vehicle
control unit. If the control unit fails to
recognize the audio unit, you must go to a
dealer and have the navigation system unit
checked.
Acquiring GPS Information
Depending on the length of time the power
was interrupted, your system may require
GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.
If you are experiencing GPS reception
problems:
2 GPS P. 222
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