You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
188
Transit (TTH) Canada/United States of America, enUSA, First Printing Customer Assistance
Have an authorized dealer check and
change the transmission fluid at the
correct service interval. See Scheduled
Maintenance (page 363). Your
transmission does not consume fluid.
However, if the transmission slips, shifts
slowly or if you notice a sign of leaking
fluid, contact an authorized dealer.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX
lines are within the normal operating range;
there is no need to add fluid. If the fluid
levels are outside of the normal operating
range, the performance of the system
could be compromised; seek service from
your authorized dealer immediately.
POWER STEERING FLUID
CHECK WARNING
Do not allow the fluid to touch your
skin or eyes. This could cause serious
personal injury. Rinse the affected
areas immediately with plenty of water
and consult a physician. If the power steering fluid level is not
between the
MAX and MIN marks, add
power steering fluid that meets the correct
specification. See
Capacities and
Specifications (page 281).
Adding Power Steering Fluid
1. Remove the filler cap. 2. Add power steering fluid to the
MAX
mark. Do not overfill.
3. Replace the filler cap. Turn it until you feel a strong resistance.
WASHER FLUID CHECK
Note: The reservoir supplies the front and
rear washer systems.
When adding fluid, use a mixture of washer
fluid and water to help prevent freezing in
cold weather and improve the cleaning
capability. We recommend that you use
only high quality washer fluid.
For information on fluid dilution, refer to
the product instructions.
DRAINING THE FUEL FILTER
WATER TRAP WARNING
Do not dispose of fuel in the
household refuse or the public
sewage system. Use an authorized
waste disposal facility. Your vehicle is fitted with a diesel fuel
conditioner module located behind the fuel
tank.
A warning lamp will illuminate
and a message will be displayed
when approximately
3.38 fl oz
(100 ml) of water accumulates in the
module. If you allow the water level to
exceed this level, the water may pass
through to the engine and may cause fuel
injection equipment damage.
Note: To drain the fuel filter water trap,
access the underside of your vehicle.
218
Transit (TTH) Canada/United States of America, enUSA, First Printing Maintenance
MOTORCRAFT PARTS - 3.5L
3.5L V6 Ecoboost
Part number
Component
FA-1916
Air filter element
Service required
Automatic transmission fluid filter
BXT-48H6-610
Battery
FL-500S
Oil filter
SP534
Spark plugs
WW-2955 - driver side
Windshield wiper blades - vehicles with low
roof WW-2112 - passenger side
WW-2901 - driver side
Windshield wiper blades - vehicles with
medium or high roof WW-2049 - passenger side
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Normal Scheduled Maintenance (page 366).
276
Transit (TTH) Canada/United States of America, enUSA, First Printing Capacities and Specifications
MOTORCRAFT PARTS - 3.7L
3.7L Duratec
Part number
Component
FA-1916
Air filter element
Service required
Automatic transmission fluid filter
BXT-48H6-610
Battery
FL-500S
Oil filter
SP520
Spark plugs
WW-2955 - driver side
Windshield wiper blades - vehicles with low
roof WW-2112 - passenger side
WW-2901 - driver side
Windshield wiper blades - vehicles with
medium or high roof WW-2049 - passenger side
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Normal Scheduled Maintenance (page 366).
277
Transit (TTH) Canada/United States of America, enUSA, First Printing Capacities and Specifications
MOTORCRAFT PARTS - 3.2L POWER STROKE DIESEL
3.2L Power Stroke Diesel
Part number
Component
FA-1921
Diesel Foam Pre air filter
FA-1916
Air filter element
Service required
Automatic transmission fluid filter
BAGM-48H6-760 - dual batteries
Battery
FL-500S
Oil filter
FG-1140
Fuel filter
WW-2955 - driver side
Windshield wiper blades - vehicles with low
roof WW-2112 - passenger side
WW-2901 - driver side
Windshield wiper blades - vehicles with
medium or high roof WW-2049 - passenger side
Note: Motorcraft replacement parts are recommended for scheduled maintenance and
are available at an authorized dealer or at fordparts.com. These parts meet or exceed Ford
Motor Company ’s specifications, and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your vehicle Warranty may be void
for any damage related to use of other parts.
Note: Should a Motorcraft oil filter not be available, use an oil filter that meets industry
performance specification SAE/USCAR-36.
278
Transit (TTH) Canada/United States of America, enUSA, First Printing Capacities and Specifications
Capacity
Item
9.5 fl oz (280 ml)
A/C Refrigerant oil, vehicles with rear heating, vent-
ilation and air conditioning
5.4 fl oz (160 ml)
A/C Refrigerant oil, vehicles without rear heating,
ventilation and air conditioning
1 Add the coolant type originally used in your vehicle.
2 Automatic transmissions that require Motorcraft MERCON LV transmission fluid should
only use Motorcraft MERCON LV transmission fluid. Use of any fluid other than the
recommended fluid may cause transmission damage.
3 Change the automatic transmission fluid and filter at the correct service interval. See
Scheduled Maintenance (page 363).
4 For complete refill of limited slip Ford axles, add 4.0 oz. (118 ml) of Additive Friction
Modifier XL-3 or equivalent meeting Ford Specification EST-M2C118-A.
Note: Ford rear axles contain a synthetic lubricant that does not require changing unless
you submerge the axle in water.
Specifications
Materials Specification
Name
WSS-M2C946-A
Motor oil (U.S. and Mexico):
Motorcraft SAE 5W-30 Premium Synthetic Blend
Motor Oil
XO-5W30-QSP
WSS-M2C946-A
Motor oil (Canada):
Motorcraft SAE 5W-30 Super Premium Motor Oil
CXO-5W30-LSP12
WSS-M97B44-D2
Engine coolant (U.S. and Mexico):
Motorcraft Orange Antifreeze/Coolant Prediluted
VC-3DIL-B
WSS-M97B44-D2
Engine coolant (Canada):
Motorcraft Orange Antifreeze/Coolant Prediluted
CVC-3DIL-B
WSS-M6C65-A2
Brake fluid:
Motorcraft DOT 4 LV High Performance Motor
Vehicle Brake Fluid
PM-20
282
Transit (TTH) Canada/United States of America, enUSA, First Printing Capacities and Specifications
Capacity
Item
9.5 fl oz (280 ml)
A/C Refrigerant oil, vehicles with rear heating, vent-
ilation and air conditioning
5.4 fl oz (160 ml)
A/C Refrigerant oil, vehicles without rear heating,
ventilation and air conditioning
1 Add the coolant type originally used in your vehicle.
2 Automatic transmissions that require Motorcraft MERCON LV transmission fluid should
only use Motorcraft MERCON LV transmission fluid. Use of any fluid other than the
recommended fluid may cause transmission damage.
3 Change the automatic transmission fluid and filter at the correct service interval. See
Scheduled Maintenance (page 363).
4 For complete refill of limited slip Ford axles, add 4.0 oz. (118 ml) of Additive Friction
Modifier XL-3 or equivalent meeting Ford Specification EST-M2C118-A.
Note: Ford rear axles contain a synthetic lubricant that does not require changing unless
you submerge the axle in water.
Specifications
Materials Specification
Name
WSS-M2C945-A
Motor oil (U.S. and Mexico):
Motorcraft SAE 5W-20 Premium Synthetic Blend
Motor Oil
XO-5W20-QSP
WSS-M2C945-A
Motor oil (Canada):
Motorcraft SAE 5W-20 Super Premium Motor Oil
CXO-5W20-LSP12
WSS-M97B44-D2
Engine coolant (U.S. and Mexico):
Motorcraft Orange Antifreeze/Coolant Prediluted
VC-3DIL-B
WSS-M97B44-D2
Engine coolant (Canada):
Motorcraft Orange Antifreeze/Coolant Prediluted
CVC-3DIL-B
WSS-M6C65-A2
Brake fluid:
Motorcraft DOT 4 LV High Performance Motor
Vehicle Brake Fluid
PM-20
286
Transit (TTH) Canada/United States of America, enUSA, First Printing Capacities and Specifications
Capacity
Item
1.76 lb (0.8 kg)
A/C Refrigerant, vehicles without rear heating,
ventilation and air conditioning
9.5 fl oz (280 ml)
A/C Refrigerant oil, vehicles with rear heating, vent-
ilation and air conditioning
5.4 fl oz (160 ml)
A/C Refrigerant oil, vehicles without rear heating,
ventilation and air conditioning
1 Add the coolant type originally used in your vehicle.
2 Automatic transmissions that require Motorcraft MERCON LV transmission fluid should
only use Motorcraft MERCON LV transmission fluid. Use of any fluid other than the
recommended fluid may cause transmission damage.
3 Change the automatic transmission fluid and filter at the correct service interval. See
Scheduled Maintenance (page 363).
4 For complete refill of limited slip Ford axles, add 4.0 oz. (118 ml) of Additive Friction
Modifier XL-3 or equivalent meeting Ford Specification EST-M2C118-A.
Note: Ford rear axles contain a synthetic lubricant that does not require changing unless
you submerge the axle in water.
Specifications
Materials Specification
Name
WSS-M2C171-E
Motor oil:
Motorcraft SAE 5W-40 Full Synthetic Diesel Motor
Oil
XO-5W40-5QSD
WSS-M97B44-D2
Engine coolant (U.S. and Mexico):
Motorcraft Orange Antifreeze/Coolant Prediluted
VC-3DIL-B
WSS-M97B44-D2
Engine coolant (Canada):
Motorcraft Orange Antifreeze/Coolant Prediluted
CVC-3DIL-B
WSS-M6C65-A2
Brake fluid:
Motorcraft DOT 4 LV High Performance Motor
Vehicle Brake Fluid
PM-20
WSS-M2C938-A
Automatic transmission fluid (U.S. and Mexico):
290
Transit (TTH) Canada/United States of America, enUSA, First Printing Capacities and Specifications