
Troubleshooting
Why is the feature not available (line markings are gray) when I can see the lane markings
on the road?
Vehicle speed is outside the operational range of the feature
Sun is shining directly into the camera lens
Quick intentional lane change
Staying too close to the lane marking
Driving at high speeds in curves
The last Alert warning or Aid intervention occurred a short time ago
Ambiguous lane markings (mainly in construction zones)
Rapid transition from light to dark or vice versa
Sudden offset in lane markings
ABS or AdvanceTrac activation
Camera blockage due to dirt, grime, fog, frost or water on the windshield
Driving too close to the vehicle in front of you
Transitioning between no lane markings to lane markings or vice versa
Standing water on the road
Faint lane markings (partial yellow lane markings on concrete roads)
Lane width too narrow or too wide
Camera not calibrated after a windshield replacement
Driving on tight roads or on uneven roads
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For automatic transmissions, the Blind
Spot Information System remains on while
the transmission is in drive (D). If shifted
into reverse (R) or park (P) the Blind Spot
Information System turns off. Once shifted
back into drive (D), the Blind Spot
Information System turns back on when
you drive your vehicle above 5 mph
(8 km/h).
For manual transmissions, the Blind Spot
Information System is on for all gears
except the reverse (R).
Note: The Blind Spot Information System
does not function in reverse (R) or park (P).
System Lights and Messages The Blind Spot Information System
illuminates an amber alert indicator in the
outside mirror on the side of your vehicle
the approaching vehicle is coming from.
The alert indicator dims when the system
detects nighttime darkness.
System Sensor Blockage
WARNING
To help avoid injuries, NEVER use the
Blind Spot Information System as a
replacement for using the interior
and exterior mirrors or looking over your
shoulder before changing lanes. The Blind
Spot Information System is not a
replacement for careful driving. The system uses radar sensors that are
located behind the bumper fascia on each
side of your vehicle. Any dirt, mud and
snow in front of the sensors and/or driving
in heavy rain can cause system
degradation. Also, other types of
obstructions in front of the sensor can
cause system degradation. This is referred
to as a
‘blocked ’ condition.
Note: Do not apply bumper stickers and/or
repair compound to these areas, this can
cause degraded system performance.
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If the system detects a degraded
performance condition, a message warning
of a blocked sensor will appear in the
information display. Also the system alert
indicators will remain ON and the system
will no longer provide any vehicle warnings.
You can clear the information display
warning but the alert indicators will remain
illuminated.
A "blocked" condition can be cleared in
two ways:
•
After the blockage in front of the
sensors is removed or the
rainfall/snowfall rate decreases or
stops, drive for a few minutes in traffic
to allow the sensors to detect passing
vehicles.
• By cycling the ignition from ON to OFF
and then back ON.
Note: When towing a trailer, the sensors
may detect the trailer thus causing a false
alert. It may be desirable to turn the Blind
Spot Information System off if the false
alerts become annoying.
System Errors
If the system senses a problem with the
left or right sensor, the telltale will
illuminate and a message will appear in
the information display. See Information
Messages (page 95).
Switching the System Off and On
You can temporarily switch the Blind Spot
Information System off in the information
display. See
General Information (page
86). When the Blind Spot Information
System switches off, you will not receive
alerts and the information display shows
a system off message. The telltale in the
cluster also illuminates. When you switch
the Blind Spot Information System on or
off, the alert indicators flash twice. Note:
The system switches back on every
time you start your vehicle.
You can also have the Blind Spot
Information System switched off
permanently at an authorized dealer. Once
switched off permanently, the system can
only be switched back on at an authorized
dealer.
CROSS TRAFFIC ALERT WARNING
To help avoid personal injury, NEVER
use the Cross Traffic Alert system as
a replacement for using the interior
and exterior mirrors and looking over your
shoulder before backing out of a parking
space. Cross Traffic Alert is not a
replacement for careful driving. Cross Traffic Alert is designed to warn you
of vehicles approaching from the sides
when the transmission is in reverse (R).
Using the System
Cross Traffic Alert turns on when you start
the engine and you shift into reverse (R).
Once shifted out of reverse (R), Cross
Traffic Alert turns off.
Note:
Cross Traffic Alert only functions
while your transmission is in reverse (R).
Cross Traffic Alert is designed to alert the
driver of certain collision risks. Coverage
decreases when the sensors are partially,
mostly or fully obstructed. Reversing slowly
helps increase the coverage area and
effectiveness.
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Zone coverage also decreases when
parking at shallow angles. Here, the left
sensor is mostly obstructed; zone coverage
on that side is severely limited.
System Lights, Messages and
Audible Alerts
The Cross Traffic Alert illuminates an
amber alert indicator in the outside mirror
on the side of your vehicle the approaching
vehicle is coming from. Cross Traffic Alert
also sounds an audible alert and a
message appears in the information
display indicating a vehicle is coming from
the right or left. Cross Traffic Alert works
with the reverse sensing system that
sounds its own series of tones. See Rear
Parking Aid (page 165). The system uses radar sensors that are
located behind the bumper fascia on each
side of your vehicle. Do not allow mud,
snow or bumper stickers to obstruct these
areas, this can cause degraded system
performance. See Blind Spot
Information System (page 186). If the
Blind Spot Information System is blocked,
Cross Traffic Alert is also blocked. A
corresponding message appears in the
information display as soon as you shift
the transmission into reverse (R).
System Limitations
Cross Traffic Alert has its limitations;
situations such as severe weather
conditions or debris build-up on the sensor
area may limit vehicle detection.
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If it is, a red warning light illuminates and
an audible warning chime sounds.
The brake support system assists the driver
in reducing the collision speed by charging
the brakes. If the risk of collision further
increases after the warning light
illuminates, the brake support prepares
the brake system for rapid braking. This
may be apparent to the driver. The system
does not automatically activate the brakes
but, if the brake pedal is pressed, full force
braking is applied even if the brake pedal
is lightly pressed.
Using the Collision Warning System
WARNING
The collision warning system
’s brake
support can only help reduce the
speed at which a collision occurs if
the driver applies the vehicle ’s brakes. The
brake pedal must be pressed just like any
typical braking situation. The warning system sensitivity can be
adjusted to one of three possible settings
by using the information display control.
See General Information (page 86).
Note: If collision warnings are perceived as
being too frequent or disturbing then the
warning sensitivity can be reduced, though
the manufacturer recommends using the
highest sensitivity setting where possible.
Setting lower sensitivity would lead to fewer
and later system warnings. See
General
Information (page 86).
Blocked Sensors If a message regarding a blocked sensor
appears in the information display, the
radar signals from the sensor have been
obstructed. The sensors are located behind
a fascia cover near the driver side of the
lower grille. When the sensors are
obstructed, a vehicle ahead cannot be
detected and the collision warning system
does not function. The following table lists
possible causes and actions for this
message being displayed.
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Action
Cause
Clean the grille surface in front of the radaror remove the object causing the obstruc- tion
The surface of the radar in the grille is dirty
or obstructed in some way
Wait a short time. It may take several
minutes for the radar to detect that it is no longer obstructed
The surface of the radar in the grille is clean
but the message remains in the display
The collision warning system is temporarily
disabled. Collision warning should automat-ically reactivate a short time after the weather conditions improve
Heavy rain, spray, snow, or fog is interfering
with the radar signals
The collision warning system is temporarily
disabled. Collision warning should automat-ically reactivate a short time after the weather conditions improve
Swirling water, or snow or ice on the surface
of the road may interfere with the radar signals
System Limitations WARNING
The collision warning system
’s brake
support can only help reduce the
speed at which a collision occurs if
the driver applies the vehicle ’s brakes. The
brake pedal must be pressed just like any
typical braking situation. Due to the nature of radar technology,
there may be certain instances where
vehicles do not provide a collision warning.
These include:
•
Stationary vehicles or vehicles moving
below 6 mph (10 km/h).
• Pedestrians or objects in the roadway.
• Oncoming vehicles in the same lane.
• Severe weather conditions (see
blocked sensor section).
• Debris build-up on the grille near the
headlamps (see blocked sensor
section). •
Small distance to vehicle ahead.
• Steering wheel and pedal movements
are large (very active driving style).
If the front end of the vehicle is hit or
damaged, the radar sensing zone may be
altered causing missed or false collision
warnings. See your authorized dealer to
have your collision warning radar checked
for proper coverage and operation.
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WARNINGS
Check attachment of floor mats on
a regular basis. Always properly
reinstall and secure floor mats that
have been removed for cleaning or
replacement. Always make sure that objects
cannot fall into the driver foot well
while the vehicle is moving. Objects
that are loose can become trapped under
the pedals causing a loss of vehicle control. Failure to properly follow floor mat
installation or attachment
instructions can potentially cause
interference with pedal operation causing
a loss of vehicle control. To install floor mats, position the floor mat
so that the eyelet is over the retention post
and press down to lock in.
To remove the floor mat, reverse the
installation procedure.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
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