
GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
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WARNINGS
Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine
coolant could make it difficult to see
through the windshield. To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure
relief cap. The cooling system is under
pressure. Steam and hot liquid can come
out forcefully when you loosen the cap
slightly. Do not add coolant further than the
MAX mark.
Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information.
See
Scheduled Maintenance (page 375).
Note: Make sure that the coolant level is
between the
MIN and MAX marks on the
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the
MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately.
Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between -30°F (-34°C) and -34°F
(-37°C).
Note: For best results, coolant
concentration should be tested with a
refractometer such as Robinair® Coolant
and Battery Refractometer 75240. We do
not recommend the use of hydrometers or
coolant test strips for measuring coolant
concentrations. Note:
Automotive fluids are not
interchangeable. Do not use engine coolant,
antifreeze or windshield washer fluid outside
of its specified function and vehicle location.
Adding Engine Coolant
Note: Do not use stop leak pellets, cooling
system sealants or additives as they can
cause damage to the engine cooling or
heating systems. Your warranty may not
cover these damages.
Note: During normal vehicle operation, the
coolant may change color from orange to
pink or light red. As long as the coolant is
clear and uncontaminated, this color change
does not indicate the coolant has degraded
nor does it require the coolant to be drained,
the system to be flushed, or the coolant to
be replaced.
Do not mix different colors or types of
coolant in your vehicle. Mixing of engine
coolants may harm your engine ’s cooling
system. Use prediluted engine coolant
meeting the correct specification. See
Capacities and Specifications
(page
294). The use of an incorrect coolant may
harm the engine or cooling system
components and may not be covered by
the vehicle Warranty.
In case of emergency, you can add a large
amount of water without engine coolant
in order to reach a vehicle service location.
In this instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the cooling system with Motorcraft Premium Cooling
System Flush.
3. Refill with engine coolant as soon as possible.
Water alone, without engine coolant, can
cause engine damage from corrosion,
overheating or freezing.
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Note:
Automatic transmission fluid
expands when warmed. To obtain an
accurate fluid check, drive your vehicle until
you warm it up, approximately 20 mi
(30 km). If you operate your vehicle for an
extended period at high speeds, in city traffic
during hot weather or pulling a trailer, switch
your vehicle off until it reaches normal
operating temperatures to allow the fluid
to cool before checking. Depending on
vehicle use, cooling times could take up to
30 minutes or longer.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission
does not consume fluid. However, you
should check the fluid level if the
transmission is not working properly. For
example, if the transmission slips or shifts
slowly or if you notice some sign of a fluid
leak.
1. Drive your vehicle 20 mi (30 km) or until it reaches normal operating
temperature.
2. Park your vehicle on a level surface and
engage the parking brake.
3. With the parking brake engaged and your foot on the brake pedal, start the
engine and move the gearshift lever
through all of the gear ranges. Allow a
minimum of 10 seconds for each gear
to engage.
4. Put the gearshift lever in park (P) and leave the engine running.
Note: For vehicles with the EcoBoost
engine, move the air filter assembly aside
to access the transmission dipstick. See
Moving the Air Filter Assembly for more
information.
5. Remove the dipstick and wipe it clean with a dry, lint free clean rag. If
necessary, refer to the Under hood
overview in this chapter for the location
of the dipstick. 6. Install the dipstick making sure you
fully seat it in the filler tube by turning
it to the locked position.
7. Remove the dipstick and inspect the fluid level. The fluid should be in the
designated areas for normal operating
temperature.
Moving the Air Filter Assembly
(Accessing the Dipstick) WARNING
Do not run engine with the air filter
disconnected.
1. Switch the engine off.
2. Clean the area around the clamp that
connects the air filter assembly to the
rubber hose and then loosen it.
3. Remove the bolt cover.
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2
3

CHANGING THE ENGINE AIR
FILTER
WARNING
Do not start the engine with the air
cleaner removed. This can cause
damage not covered by the vehicle
Warranty and can result in serious injury. When changing the air filter element, use
only the air filter element listed. See
Capacities and Specifications (page
294).
For vehicles with EcoBoost engines, when
servicing the air cleaner, it is important that
no foreign material enters the air induction
system. The engine and turbocharger are
susceptible to damage from even small
particles.
Change the air filter element at the correct
interval. See
Scheduled Maintenance
(page 375).
Note: Failure to use the correct air filter
element may result in severe engine
damage. Resulting component damage
may not be covered by the vehicle Warranty.
To replace the air filter element do the
following:
1. Switch the ignition off. 2. Remove the clips that secure the air
filter housing cover.
3. Carefully lift the air filter housing cover.
4. Remove the air filter element from the
air filter housing.
5. Wipe any dirt or debris from the air filter
housing and cover to make sure no dirt
gets in the engine and that you have a
good seal.
6. Install a new air filter element.
7. Install the air filter housing cover. Be careful not to crimp the filter element
edges between the air filter housing
and cover. This could cause filter
damage and allow unfiltered air to
enter the engine if it is not properly
seated.
8. Engage the clips to secure the air filter housing cover to the air filter housing.
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Rotating your tires at the
recommended interval (as
indicated in the Scheduled
Maintenance chapter) will help
your tires wear more evenly,
providing better tire performance
and longer tire life. Sometimes
irregular tire wear can be
corrected by rotating the tires.
USING SUMMER TIRES
Summer tires provide superior
performance on wet and dry roads.
Summer tires do not have the Mud and
Snow (M+S or M/S) tire traction rating on
the tire side wall. Since summer tires do
not have the same traction performance
as All-season or Snow tires, we do not
recommend using summer tires when
temperatures drop to approximately 45°F
(7°C) or below (depending on tire wear
and environmental conditions) or in snow
and ice conditions. Like any tire, summer
tire performance is affected by tire wear
and environmental conditions. If you must
drive in those conditions, we recommend
using Mud and Snow (M+S, M/S),
All-season or Snow tires. Always store your summer tires indoors at
temperatures above 20ºF (-7ºC). The
rubber compounds used in these tires lose
flexibility and may develop surface cracks
in the tread area at temperatures below
20ºF (-7ºC). If the tires have been
subjected to 20ºF (-7ºC) or less, warm
them in a heated space to at least 40ºF
(5ºC) for at least 24 hours before installing
them on a vehicle, or moving the vehicle
with the tires installed, or checking tire
inflation. Do not place tires near heaters
or heating devices used to warm the room
where the tires are stored. Do not apply
heat or blow heated air directly on the tires.
Always inspect the tires after storage
periods and before use.
USING SNOW CHAINS
WARNING
Snow tires must be the same size,
load index, and speed rating as those
originally provided by Ford. Use of
any tire or wheel not recommended by
Ford can affect the safety and
performance of your vehicle, which could
result in an increased risk of loss of vehicle
control, vehicle rollover, personal injury,
and death. Additionally, the use of
non-recommended tires and wheels could
cause steering, suspension, axle, transfer
case, or power transfer unit failure. It is also
strongly advised to follow the Ford
recommended tire inflation pressure found
on the Safety Compliance Certification
Label (affixed to either the door hinge
pillar, door-latch post, or the door edge
that meets the door-latch post, next to the
driver ’s seating position), or Tire Label
which is located on the B-Pillar or the edge
of the driver door. Failure to follow the tire
pressure recommendations can cause
uneven treadwear patterns and adversely
affect the way your vehicle handles. 283
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MOTORCRAFT PARTS - 2.0L ECOBOOST™
Motorcraft part number
Component
FA-1884
Air filter element
FL-910-S
Oil filter
BXT-59
Battery
BXT-65-650 *
SP-537
Spark plugs
FP68
Cabin air filter
WW-2501 (driver side)
Windshield wiper blade
WW-2043 (passenger side)
* This Motorcraft part is designed for vehicles with Intelligent Access.
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Scheduled Maintenance (page 375).
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MOTORCRAFT PARTS - 3.5L DURATEC
Part Number
Component
FA-1884
Air filter element
FL-500-S
Oil filter
BXT-59
Battery
BXT-65-650*
SP-534
Spark plugs
FP-68
Cabin air filter
WW-2501 (driver side)
Windshield wiper blade
WW-2043 (passenger side)
* This Motorcraft part is designed for vehicles with Intelligent Access.
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Scheduled Maintenance (page 375).
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MOTORCRAFT PARTS - 3.5L ECOBOOST™
Part Number
Component
FA-1884
Air filter element
FL-500-S
Oil filter
BXT-65-650
Battery
SP-534
Spark plugs
FP-68
Cabin air filter
WW-2501 (driver side)
Windshield wiper blade
WW-2043 (passenger side)
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Scheduled Maintenance (page 375).
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