2016 FORD SUPER DUTY bluetooth

Setting 911 Assist On
If your vehicle is equipped with
Navigation, touch the I (Information)
button to access these features. If your
vehicle is not equipped with
Navigation, touch the corner of the
touchscreen with the green tab. Then
select:
Message
Apps
911 Assist
On
You can also access 911 Assist by
pressing: Message
Settings
Phone
911 Assist
Or you can also select:
Help
911 Assist
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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Super Duty (TFA) Canada/United States of America, enUSA, Second Printing MyFord Touch
™ (If Equipped)

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
I am having trouble
connecting my phone to
SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
You can also preform the
MyFord Touch reset
procedure.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
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Super Duty (TFA) Canada/United States of America, enUSA, Second Printing MyFord Touch
™ (If Equipped)

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
You can also preform the
MyFord Touch reset
procedure.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
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Super Duty (TFA) Canada/United States of America, enUSA, Second Printing MyFord Touch
™ (If Equipped)

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you
must first register online to
use it.
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
The preferred dealer
information did not load
correctly.
I am unable to retrieve the
report on the website, or I
receive a system error.
Update your cellular number
in your account on the
website.
This could be due to your
phone's compatibility.
Bad signal strength.
I am unable to submit a
report.
Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
You did not register your
phone correctly on the
website.
Make sure the currently
connected phone is
registered on your
SYNCMyRide account.
Try deleting your phone and
performing a clean pairing.
This is a free feature, but you
must first register online to
use it.
You did not activate this
phone for this service.
Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
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Super Duty (TFA) Canada/United States of America, enUSA, Second Printing MyFord Touch
™ (If Equipped)

Driver and Passenger Airbags....................37
Children and Airbags........................................... 42
Passenger Airbag On and Off Switch ..........37
Proper Driver and Front Passenger Seating Adjustment......................................................... 41
Driving Aids.....................................................182
Driving Hints..................................................206
Driving Through Water...............................207
DRL See: Daytime Running Lamps.......................... 72
E
Economical Driving
.....................................206
Electronic Locking Differential................165
Activating the Electronic Locking
Differential....................................................... 165
Emission Control System..........................146 On-Board Diagnostics (OBD-II).................... 147
Readiness for Inspection/Maintenance (I/M) Testing................................................... 148
End User License Agreement
..................475
SYNC End User License Agreement
(EULA).............................................................. 475
Engine Block Heater....................................140 Using the Engine Block Heater....................... 141
Engine Coolant Check
...............................236
Adding Engine Coolant.................................... 237
Recycled Engine Coolant................................ 238
Severe Climates................................................. 238
What You Should Know About Fail-Safe Cooling.............................................................. 238
Engine Immobilizer See: Passive Anti-Theft System..................... 63
Engine Oil Check
..........................................235
Adding Engine Oil.............................................. 235
Engine Oil Dipstick......................................235
Engine Specifications
................................303
Drivebelt Routing............................................... 303Entertainment...............................................397
A/V Inputs............................................................. 412
AM/FM Radio...................................................... 397
Bluetooth Audio.................................................. 412
CD........................................................................\
.... 407
SD Card Slot and USB Port........................... 409
SIRIUS® Satellite Radio (If Activated)....................................................... 403
Supported Media Players, Formats and Metadata Information.................................. 412
Environment......................................................14
Essential Towing Checks...........................194 Before Towing a Trailer..................................... 201
Dynamic Hitching Using the Rear View Camera System.............................................. 195
Hitches................................................................... 196
Integrated Trailer Brake Controller..............198
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 202
Safety Chains....................................................... 198
Trailer Brakes....................................................... 198
Trailer Lamps....................................................... 201
Trailer Towing Connector................................. 195
When Towing a Trailer...................................... 201
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Extended Service Plan (ESP).................454 EXTENDED SERVICE PLAN (CANADA
ONLY)............................................................... 455
EXTENDED SERVICE PLAN (U.S. Only).................................................................. 454
Exterior Mirrors
................................................76
Clearance Lamps.................................................. 77
Fold-Away Exterior Mirrors............................... 76
Heated Exterior Mirrors....................................... 77
Memory Mirrors...................................................... 77
Power Exterior Mirrors......................................... 76
Telescoping Mirrors.............................................. 77
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Super Duty (TFA) Canada/United States of America, enUSA, Second Printing Index