
Potential station issues
Action
Cause
Issues
No action required. The station
is not available in your current
location.
The previously stored multicast
preset or direct tune is not
available in your current recep-
tion area.
Cannot access HD2 or
HD3 multicast channel
when recalling a preset
or from a direct tune.
Fill out the station issue form
at http://www.ibiquity.com/
automotive/
report_radio_station_experi-
ences
Data service issue by the radio
broadcaster.
Text information does
not match currently
playing audio.
Fill out the station issue form
at http://www.ibiquity.com/
automotive/
report_radio_station_experi-
ences
Data service issue by the radio
broadcaster.
There is no text
information shown for
currently selected
frequency.
No action required. This is
normal behavior.
This selection disables HD2-
HD7 channel search.
HD2-HD7 stations not
found when you press
Scan
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion. Radio Voice CommandsPress the voice button and when prompted say:
Action and Description
Voice command
Radio
Then you can say a command similar to the following: Say a frequency or preset.
FM
Off
Help
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SIRIUS® Satellite Radio (If Activated)
To turn the feature on press the lower left corner of the touchscreen, and then
select:
Action and Description
Menu Item
SIRIUS
You can then select any of the following: Save a channel by pressing and holding one of the memory preset
areas. There is a brief mute while the radio saves the channel.
Sound returns when finished.
Presets
Save the current song, artist, or team as a favorite.
Alerts
If you are listening to music, you can save the song or artist, so the
system can alert you when they are playing on a satellite radio
channel. If you are listening to a sporting event, you can save your
favorite teams so the system can alert you when they are playing
on a satellite radio channel. You can also edit alerts or turn alerts
on or off.
When an alert appears on the screen, you can choose to tune to
the channel, cancel the alert or turn off alerts.
Replay audio on the current channel. You can replay approximately
45 minutes of audio as long as you have remained tuned to the
current station. Changing stations erases the previous audio.
Replay
While in replay mode:
Press and release the seek buttons to hear the previous or next
song.
Press and hold the seek buttons to reverse or fast forward in the
current track.
Press play or pause to play or pause the audio.
Press the button again to return to live audio.
Touch this button to hear a brief sampling of channels.
Scan
Touch this button to view a list of all available stations. Scroll to
see more categories. Touch the station you want to listen to.
Browse
Note: SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall
not be responsible for Alert feature variation.
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SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna clear of snow
and ice build-up and keep luggage and other materials as far away
from the antenna as possible.
Antenna obstruc-
tions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses,
parking garages, dense tree foliage and thunderstorms can interfere
with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower, a
stronger signal may overtake a weaker one and the audio system
may mute.
Station overload
Your display may show ACQUIRING... to indicate the interference
and the audio system may mute.
Satellite radio
signal interfer-
ence Troubleshooting tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring…
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SIRIUS at 1-888-539-
7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle antenna.
No Signal
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating…
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Action and Description
Message
Displays software and firmware information about the
currently connected media device.
Device Information
Indexes your device when you connect it for the first time and
each time the content changes (for example adding or
removing tracks) to make sure you have the latest voice
commands available for all media on the device.
Update Media Index
Note: Your vehicle may not have all these sound settings.
Browse
This feature allows you to view the
contents of the device. It also allows you
to search by categories, for example genre,
artist or album. If you want to view song information, for
example Title, Artist, File, Folder, Album,
and Genre, touch the on-screen album art.
You can also select: Action and Description
Message
To hear how the system pronounces the current band and
song. This can be helpful when using voice commands to
make sure the system correctly plays your request.
What’
s Playing?
USB and SD Card Voice Commands The voice system allows you to
control your media with voice
commands. For example, if you
are listening to music on your USB device,
and wish to change songs, you can press
the voice button and the system provides
you with audio prompts.
Press the voice button and when prompted say: Voice command
SD Card
USB
Then commands such as the following:
Browse
Next Track
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Voice command
Pause Say the name of what you would like to listen to such asa band, song, album or playlist.
Play
Similar Music
Help
Supported Media Players, Formats
and Metadata Information
SYNC is capable of hosting nearly any
digital media player, including iPod,
Zune ™, plays from device players, and
most USB drives. Supported audio formats
include MP3, WMA, WAV and AAC.
It is also able to organize your indexed
media from your playing device by
metadata tags. Metadata tags, which are
descriptive software identifiers embedded
in the media files, provide information
about the file.
If your indexed media files contain no
information embedded in these metadata
tags, SYNC may classify the empty
metadata tags as unknown.
Bluetooth Audio
The system allows you to stream audio
over your vehicle's speakers from your
connected, Bluetooth-enabled cell phone. To access, press the lower left corner
on the touchscreen, then select: Message
BT Stereo
Bluetooth Audio Voice Commands The voice system allows you to
control your media with a simple
voice command. For example to
change songs, press the voice button and
follow the system prompts.
A/V Inputs WARNINGS
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any handheld device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. For safety reasons, do not connect
or adjust the settings on your
portable music player while your
vehicle is moving.
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WARNINGS
Store the portable music player in a
secure location, such as the center
console or the glove box, when your
vehicle is moving. Hard objects may
become projectiles in a crash or sudden
stop, which may increase the risk of serious
injury. The audio extension cable must be
long enough to allow the portable music
player to be safely stored while your
vehicle is moving. The A/V inputs allow you to connect an
auxiliary audio/video source (for example
gaming systems or a personal camcorder)
by connecting RCA cords (not included)
to these input jacks. The jacks are yellow,
red and white and are located either
behind a small access door on the
instrument panel or in your center console.
You can also use the A/V inputs as an
auxiliary input jack to play music from your
portable music player over your vehicle's
speakers. Plug in your 1/8 inch (3.5
millimeter) RCA adapter into the two left
A/V input jacks (red and white).
To use the auxiliary input jack feature,
make sure that your portable music player
is designed for use with headphones and
that it is fully charged. You also need an
audio extension cable with stereo male
1/8-inch (3.5 millimeter) connectors at one
end and a RCA jack at the other. 1. Switch off the engine, radio and
portable music player. Set the parking
brake and put the transmission in
position P.
2. Attach one end of the audio extension
cable to the headphone output of your
player and the other end into the
adapter in one of the two left A/V input
jacks (white or red) inside the center
console.
3. Press the lower left corner on the touchscreen. Select a tuned FM station.
4. Adjust the volume as desired.
5. Switch the portable music player on and adjust the volume to ½ the
maximum.
6. Press the lower left corner on the touchscreen, then select: Menu Item
You should hear audio
from your portable music
player although it may be low.
A/V In
Adjust the sound on your
portable music player until it reaches the level of the FM station by switching
back and forth between the controls.
In order to playback video from your iPod
or iPhone, you must have a special
combination USB/RCA composite video
cable (which you can buy from Apple).
When you connect the cable to your iPod
or iPhone, plug the other end into both the
RCA jacks and the USB port.
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Troubleshooting
•
Do not connect the audio input jack to
a line level output. The jack only works
correctly with devices that have a
headphone output with a volume
control.
• Do not set the portable music player's
volume level higher than is necessary
to match the volume of the FM radio
as this causes distortion and reduces
sound quality. •
If the music sounds distorted at lower
listening levels, turn the portable music
player volume down. If the problem
persists, replace or recharge the
batteries in the portable media player.
• Control the portable media player in
the same manner when used with
headphones, as the auxiliary input jack
does not provide control (such as Play
or Pause) over the attached portable
media player.
PHONE Message
Item
Phone
A
Quick Dial
B
Phonebook
C Message
Item
History
D
Messaging
E
Settings
F
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Action and Description
Voice Command
category, residential addresses by street
address or by name or specific street inter-
sections. Operator Assist is a feature of your
SYNC Services subscription. For more
information on Operator Assist, visit
www.SYNCMyRide.com/support.
If you miss a turn, SYNC automatically asks
if you want the route updated. Say yes
when prompted and the system sends a
new route to your vehicle.
Yes [During an active route]
Disconnecting from SYNC Services
To use the steering wheel controls, press
and hold the hang-up phone button on the
steering wheel. To use voice commands, press the
voice button and say: Voice Command
Good-bye
SYNC Services Quick Tips Tips
You can personalize your Services feature to provide quicker
access to your most used or favorite information. You can
save address points, such as work or home. You can also
save favorite information like sports teams, for example
Detroit Lions, or a news category. You can learn more about
personalization by logging onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while connected to SYNC
Services) to interrupt a voice prompt or an audio clip (such
as a sports report) and say your voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-enabled
cellular phone number, not your VIN (Vehicle Identification
Number). You can pair and connect your phone to any vehicle
equipped with SYNC Services and continue enjoying your
personalized services.
Portable
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