Page 295 of 350

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
login on the app on the
phone before using them with AppLink. Also, some may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an "Exit' or 'Quit'
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option, you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then finding the particular app
and choosing 'Force stop.' Don't forget to restart the
app afterwards, then select "Find New Apps" on SYNC.
On an iPhone with iOS7+, to force close an app, doubletab the home button then
swipe up on the app to close it. Tab the home button
again, then select the app again to restart it. After a
few seconds, the app should then appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on your phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle, SYNC should be able to
automatically re-connect to your phone if you press the "Phone" button.
There is a Bluetooth bug on
some order versions of theAndroid operating systemthat may cause apps that
were found on your previous
vehicle drive to not be found
again if you have not turned off Bluetooth.
My Android phone is
connected, my app(s) are running, I restarted them,but I still cannot find any apps.
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Page 296 of 350

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number of
availble Bluetooth ports, you will not see all of your apps
listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
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Page 349 of 350

Using All-Wheel Drive..................................112
Driving In Special Conditions With
All-Wheel Drive (AWD)................................ 114
How Utility Vehicles Differ from Other Vehicles.............................................................. 114
Operating AWD Vehicles With Mismatched Tires..................................................................... 114
Operating AWD Vehicles With Spare Tires...................................................................... 113
Using Cruise Control....................................129 Switching Cruise Control Off......................... 130
Switching Cruise Control On.......................... 129
Using Snow Chains.....................................222
Using Stability Control................................123 AdvanceTrac® with Roll Stability Control ™
(RSC®).............................................................. 123
Using Summer Tires....................................221
Using SYNC™ With Your Media Player.............................................................277
Accessing Your USB Song Library................281
Bluetooth Devices and System Settings............................................................ 283
Connecting Your Digital Media Player to the USB Port............................................................ 277
Media Menu Features....................................... 281
Media Voice Commands................................. 278
USB 2...................................................................... 283
Voice Commands for Audio Sources.........284
Using SYNC™ With Your Phone...........260 Accessing Features through the Phone
Menu.................................................................. 265
Accessing Your Phone Settings................... 268
Bluetooth Devices............................................. 269
Making Calls........................................................ 263
Pairing a Phone for the First Time..............260
Pairing Subsequent Phones........................... 261
Phone Options during an Active Call.........264
Phone Voice Commands................................ 262
Receiving Calls.................................................... 263
System Settings................................................. 270
Text Messaging.................................................. 266
Using Traction Control.................................121 Switching the System Off................................. 121
System Indicator Lights and Messages........................................................... 121
Using a Switch...................................................... 121
Using the Information Display Controls.............................................................. 121Using Voice Recognition...........................258
Initiating a Voice Session................................ 258
System Interaction and Feedback..............259
Utilizing the Mediation/Arbitration Program (Canada Only).........................163
V
Vehicle Care
...................................................198
General Information.......................................... 198
Vehicle Certification Label........................237
Vehicle Identification Number................236
Vehicle Storage............................................202 Battery................................................................... 203
Body........................................................................\
203
Brakes.................................................................... 203
Cooling system................................................... 203
Engine.................................................................... 203
Fuel system.......................................................... 203
General.................................................................. 203
Miscellaneous..................................................... 204
Removing Vehicle From Storage.................204
Tires........................................................................\
203
Ventilation See: Climate Control.......................................... 86
VIN See: Vehicle Identification Number............236
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