Action and Description
Menu Item
When an alert appears on the screen, you can choose to tune to
the channel, cancel the alert or turn off alerts.
Replay audio on the current channel. You can replay approximately
45 minutes of audio as long as you have remained tuned to the
current station. Changing stations erases the previous audio.
Replay
While in replay mode:
Press and release the seek buttons to hear the previous or next
song.
Press and hold the seek buttons to reverse or fast forward in the
current track.
Press play or pause to play or pause the audio.
Press the button again to return to live audio.
Touch this button to hear a brief sampling of channels.
Scan
Touch this button to view a list of all available stations. Scroll to
see more categories. Touch the station you want to listen to.
Browse
Note: SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall
not be responsible for Alert feature variation.
Browsing Controls Action and Description
Message
Touch this button if you want to skip this channel.
Skip
Touch this button if you do not want anyone to listen to this
channel.
Lock
Touch this button to see song titles playing on other stations.
Title
Touch this button to see artists playing on other stations.
Artist
Touch this button to see a list of all the channel names.
Channel
Options
Touch this button to view and adjust
various media settings.
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Message
Message
Touch this button to adjust settings for:
Sound Settings
Bass
Midrange
Treble
Set Balance and Fade
DSP
Occupancy Mode
Speed Compensated Volume
This allows you to select a category of music you would like to
search for. You can then choose to either seek or scan for the
stations playing that category.
Set Category for
Seek/Scan
This allows you to lock and unlock channels, change or reset your
PIN or unlock all channels. To use this feature, you need your initial
PIN, which is 1234.
Parental Lockout
This feature allows you turn alerts on and off.
Artist / Title / Team
Alerts
SIRIUS requires this number when communicating with you about
your account.
Electronic Serial
Number (ESN)
Touch this button to manually enter the desired satellite channel
number. Touch Enter when you are done
Direct Tune
Note: Your vehicle may not have all these sound settings.
SIRIUS Satellite Radio Information
Note: SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
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Troubleshooting tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring…
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SIRIUS at 1-888-539-
7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle antenna.
No Signal
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating…
Contact SIRIUS at 1-888-539-
7474 to resolve subscription
issues.
Your satellite service is no
longer available.
Questions? Call
1-888-539-7474
Use the channel guide to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found
Check Channel Guide
No action required.
SIRIUS has updated the chan-
nels available for your vehicle.
Subscription Updated
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Note:
This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make sure
your cellular phone is not blocking caller ID
before using SYNC Services.
Note: The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, if you would be
placed in an unsafe situation, or if you would
be directed into an area that you consider
unsafe. Maps used by this system may be
inaccurate because of errors, changes in
roads, traffic conditions or driving
conditions. Note:
When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services
You can connect to SYNC Services using
voice commands or by selecting a menu
item on the touchscreen.
To use voice commands, press the voice button and say: Action and Description
Voice Command
This initiates an outgoing call to SYNC Services using your
paired and connected Bluetooth-enabled cellular phone.
Once you connect to the service, follow the voice prompts
to request the desired service, for example traffic or
directions.
Services
Once connected to SYNC Services, you can also say the following:
Receive a list of available services from which to choose.
What Can I Say
To return to the Services main menu.
Services
Receive system help.
Help
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911 Assist May Not Work If:
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phones(s) previously paired or
connected to the system are thrown
from the vehicle.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If
Equipped, US Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals. Cellular phone
airtime usage may apply when reporting.
The system allows you to check your
vehicle ’s overall health in the form of a
diagnostic report card. The Vehicle Health
Report contains valuable information, for
example:
• Vehicle diagnostic information.
• Scheduled maintenance.
• Open recalls and Field Service Actions.
• Items noted during vehicle inspections
by your authorized dealer that still need
servicing.
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Note:
If your vehicle is equipped with a
wood-trimmed steering wheel, it does not
heat between the 10 o'clock and 2 o'clock
positions. Climate Control Voice Commands Press the voice button on the
steering wheel controls. When
prompted, say any of the
following or a similar command: Voice commands
Climate On
Climate Off Adjust the temperature to between 15.0 - 30.0°C or59 - 86°F.
Set temperature
NAVIGATION
Note: The navigation SD card must be in
the SD card slot to operate the navigation
system. If you need a replacement SD card,
see an authorized dealer.
Note: The SD card slot is spring-loaded. To
remove the SD card, just push the card in
and release it. Do not attempt to pull the
card out to remove it; this could cause
damage.
Your navigation system is comprised of
two main features, destination mode and
map mode.
Destination Mode
To set a destination, press the green
corner of your touchscreen, then press: Menu Item
Dest.
Choose any of the following:
My Home
Favorites
Previous Destinations Menu Item
Point of Interest
Emergency
Street Address
Intersection
City Center
Map
Edit Route
Cancel Route
To set your destination, enter the
necessary information into the highlighted
text fields (in any order).
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Second Level Messages, Actions and Descriptions
Menu Item
Choose areas which you want the system to avoid when
calculating a route for you
Avoid Areas
Then select any of the following:
Once you make a selection, the system tries to avoid the
area(s) if possible for all routes. Select this button to program
an entry, then choose a destination entry method. You can
edit the name or location of a destination or remove it from
your selections.
Add
To remove an area from your selection, choose the listing on
the screen. The screen will change, then press delete and
confirm the deletion.
Delete
Map Mode
Press the green bar in the upper right area
of the touchscreen to view map mode. Map
mode shows advanced viewing comprised
of both 2D city maps as well as 3D
landmarks (when available).
2D city maps show detailed outlines of
buildings, visible land use and land
elements and detailed railway
infrastructure for the most essential cities
around the globe. These maps also contain
features, such as town blocks, building
footprints and railways.
3D landmarks appear as clear, visible
objects that are typically recognizable and
have a certain tourist value. The 3D
landmarks appear in 3D map mode only.
Coverage varies and improves with
updated map releases. Change the appearance of the map display
by repeatedly pressing the arrow button in
the upper left corner of the screen. It
toggles between three different map
modes: Heading up, North up and 3D.
Heading up (2D map) always
shows the direction of forward
travel to be upward on the screen.
This view is available for map
scales up to 2.5 miles (4 kilometers). The
system remembers this setting for larger
map scales, but shows the map in North
up only. If the scale returns below this level,
the system restores Heading up. North up (2D map) always shows
the northern direction to be
upward on the screen.
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Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you
must first register online to
use it.
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
The preferred dealer
information did not load
correctly.
I am unable to retrieve the
report on the website, or I
receive a system error.
Update your cellular number
in your account on the
website.
This could be due to your
phone's compatibility.
Bad signal strength.
I am unable to submit a
report.
Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
You did not register your
phone correctly on the
website.
Make sure the currently
connected phone is
registered on your
SYNCMyRide account.
Try deleting your phone and
performing a clean pairing.
This is a free feature, but you
must first register online to
use it.
You did not activate this
phone for this service.
Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
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