2016 FORD FOCUS ELECTRIC service

2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
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For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
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GENERAL INFORMATION
WARNINGS
Switch your vehicle off before
carrying out any under hood check
or adjustment. Failure to follow this
warning could result in serious personal
injury or death. Do not touch any under hood
components after you have switched
your vehicle on. Failure to follow this
warning could result in serious personal
injury or death. Keep clear of the cooling fan. Under
certain conditions, the cooling fan
continues to run after you have
switched your vehicle off. Failure to follow
this warning could result in serious
personal injury. High Voltage Information
WARNING
Exposure to high voltage could result
in severe personal injury or death. A
trained service technician must
service high voltage components. Failure
to follow this warning could result in
serious personal injury. Your vehicle has various high voltage
components and wiring. All of the high
voltage power flows through specific wiring
assemblies. These are labeled accordingly
or are covered with a orange convolute
tube or orange stripe tape. Do not touch
any of the high voltage components. Regular Maintenance
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of Ford
authorized repairers that are there to help
you with their professional servicing
expertise. Ford authorized repairers are
best qualified to service your vehicle
correctly using specialized tools.
In addition to regular servicing, we
recommend that you carry out the
following checks.
Note:
Make sure that you fit filler caps
securely after carrying out maintenance
checks.
Daily Checks
• Exterior lamps.
• Interior lamps.
• Warning lamps and indicators.
Weekly Checks
• Brake fluid level. See Brake Fluid
Check (page 176).
• Washer fluid level. See
Washer Fluid
Check (page 177).
• Tire condition. See Wheels and Tires
(page
193).
• Tire pressures (when cold).
Monthly Checks
• Coolant level. See
Coolant Check
(page 174).
• Pipes, hoses and reservoirs for leaks.
• Air conditioning operation.
• Parking brake operation.
• Horn operation.
• Tightness of lug nuts. See
Lug Nuts
(page 219).
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WARNINGS
To reduce the risk of personal injury,
make sure the electric motor is cool
before unscrewing the coolant
pressure relief cap. The cooling system is
under pressure; steam and hot liquid can
come out forcefully when the cap is
loosened slightly. Failure to follow this
warning could result in serious personal
injury. Do not add coolant further than the
MAX mark.
When the electric motor is cold, check the
concentration and level of the motor
coolant at the intervals listed in the
scheduled maintenance information. See
General Maintenance Information
(page 233).
Note: Make sure that the coolant level is
between the MIN and MAX marks on the
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark or empty, add coolant
immediately.
Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between -30°F (-34°C) and -34°F
(-37°C).
Note: For best results, coolant
concentration should be tested with a
refractometer such as Robinair® Coolant
and Battery Refractometer 75240. We do
not recommend the use of hydrometers or
coolant test strips for measuring coolant
concentrations. Note:
It is very important to use prediluted
coolant meeting the Ford specification in
order to avoid plugging the small coolant
passageways. Use of concentrated coolant
and water may cause coolant passageway
plugging and void the warranty. See
Capacities and Specifications (page 223
).
Note: Automotive fluids are not
interchangeable; do not use coolant,
antifreeze or windshield washer fluid outside
of its specified function and vehicle location.
Adding Coolant
Note: Do not use stop leak pellets or
cooling system sealants or additives as they
can cause damage to the cooling and
heating systems. This damage would not
be covered under your vehicle warranty.
Note: During normal vehicle operation, the
electric motor coolant may change color
from orange to pink or light red. As long as
the electric motor coolant is clear and
uncontaminated, this color change does not
indicate that the electric motor coolant has
degraded, nor does it require that qualified
personnel drain the electric motor coolant,
flush the system or replace the electric
motor coolant.
Do not mix different colors or types of
coolant in your vehicle. Make sure the
correct coolant is used. Mixing of coolants
may harm your cooling system. The use of
an improper coolant may harm the electric
motor or cooling system components and
may invalidate the vehicle warranty.
In case of emergency, you can add a large
amount of water without coolant in order
to reach a vehicle service location. In this
instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the coolant system with Motorcraft Premium Cooling
System Flush.
3. Refill with coolant as soon as possible.
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CHANGING THE WIPER
BLADES
Note:
If streaks or smears appear on the
windshield, clean the windshield and the
wiper blades. See Cleaning the Windows
and Wiper Blades (page 188). If that does
not resolve the issue, install new wiper
blades.
Service Position Set the windshield wipers in the service
position to change the wiper blades. The
windshield wipers return to the starting
position when you switch the ignition on.
Note:
You can use the service position in
winter to provide easier access to the wiper
blades for freeing them from snow and ice.
Make sure the windshield is free from snow
and ice before you switch the ignition on.
1. Switch the ignition on. 2. Switch the ignition off and press and
hold the wiper lever in position A within
three seconds.
3. Release the wiper lever when the windshield wipers reach the service
position.
Note: You can also move the wiper arms
to the service position manually when the
ignition is off. Do not move the wiper arms
to the service position manually when the
ignition is on. The wiper arms lock when you
switch the ignition on.
Changing the Windshield Wiper Blades
1. Pull the wiper blade and arm away from the glass. Note:
Make sure that the wiper arm does
not spring back against the glass when the
wiper blade is not attached.
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A E129990
1
1 2

TIRE SEALANT AND INFLATOR
KIT
Note:
The temporary mobility kit contains
enough sealant compound in the canister
for one tire repair only. See an authorized
Ford dealer for replacement sealant
canisters.
The kit is located in the luggage
compartment.
The kit consists of an air compressor to
reinflate the tire and a canister of sealing
compound that will effectively seal most
punctures caused by nails or similar
objects. This kit provides a temporary tire
repair, allowing you to drive your vehicle
up to 120 mi (200 km) at a maximum
speed of 50 mph (80 km/h) to reach a tire
service location. Air compressor (inside).
A
Selector switch.
B
On and off button.
C
Air pressure gauge.
D
Sealant bottle and canister.
E
Dual purpose hose: air and
repair.
F
Tire valve connector.
G
Accessory power plug.
H
Casing and housing.
I
Bike/raft/sports ball adapters.
J
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