ABOUT THIS MANUAL
Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle by reading this
manual. The more that you know about
your vehicle, the greater the safety and
pleasure you will get from driving it.
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Note:
This manual describes product
features and options available throughout
the range of available models, sometimes
even before they are generally available. It
may describe options not fitted to the
vehicle you have purchased.
Note: Some of the illustrations in this
manual may show features as used in
different models, so they may appear
different to you on your vehicle.
Note: Always use and operate your vehicle
in line with all applicable laws and
regulations.
Note: Pass on this manual when selling
your vehicle. It is an integral part of your
vehicle.
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat. Right-hand side.
A
Left-hand side.
B
SYMBOLS GLOSSARY
These are some of the symbols you may
see on your vehicle. Safety alert
See Owner's Manual
Air conditioning system
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum
based
7
Flex (), enUSA, First Printing IntroductionE154903 E162384
12 Volt DC Power Point
WARNINGS
Do not plug optional electrical
accessories into the cigar lighter
socket. Incorrect use of the cigar
lighter can cause damage not covered by
the vehicle warranty, and can result in fire
or serious injury. Do not use a power point for
operating a cigar lighter. Incorrect
use of the power points can cause
damage not covered by the vehicle
warranty, and can result in fire or serious
injury. Note:
When you switch the ignition on, you
can use the socket to power 12 volt
appliances with a maximum current rating
of 15 amps.
If the power supply does not work after you
switch the ignition off, switch the ignition
on.
Note: Do not hang any accessory from the
accessory plug.
Note: Do not use the power point over the
vehicle capacity of 12 volt DC 180 watts or
a fuse may blow.
Note: Always keep the power point caps
closed when not in use.
Do not insert objects other than an
accessory plug into the power point. This
will damage the power point and blow the
fuse.
Run the vehicle for full capacity use of the
power point.
To prevent the battery from running out of
charge:
• Do not use the power point longer than
necessary when the vehicle is not
running.
• Do not leave devices plugged in
overnight or when you park your vehicle
for extended periods. Locations
Power points may be in the following
locations:
•
Inside the center console.
• On the rear of the center console.
• In the rear cargo area.
• On the passenger side floor panel.
110 Volt AC Power Point (If Equipped) WARNING
Do not keep electrical devices
plugged in the power point whenever
the device is not in use. Do not use
any extension cord with the 110 volt AC
power point, since it will defeat the safety
protection design. Doing so may cause the
power point to overload due to powering
multiple devices that can reach beyond
the 150 watt load limit and could result in
fire or serious injury. Note:
The power point will turn off when
the ignition is switched off or the battery
voltage drops below 11 volts.
Use the power point for powering electric
devices that require up to 150 watts. It is
on the rear of the center console. Note:
Depending on your vehicle, the power
point cover may open to the right or upward.
143
Flex (), enUSA, First Printing Auxiliary Power PointsE193395
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
221
Flex (), enUSA, First Printing Roadside Emergencies
•
Do not allow wax to come in contact
with any non-body (low-gloss black)
colored trim. The wax will discolor or
stain the parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should
feel smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal.
When washing:
• Take care when using a power washer
to clean the engine. The high-pressure
fluid could penetrate the sealed parts
and cause damage.
• Do not spray a hot engine with cold
water to avoid cracking the engine
block or other engine components.
• Spray Motorcraft Engine Shampoo and
Degreaser on all parts that require
cleaning and pressure rinse clean. In
Canada, use Motorcraft Engine
Shampoo.
• Never wash or rinse the engine while it
is hot or running; water in the running
engine may cause internal damage. •
Never wash or rinse any ignition coil,
spark plug wire or spark plug well, or
the area in and around these locations.
• Cover the battery, power distribution
box, and air filter assembly to prevent
water damage when cleaning the
engine.
CLEANING THE WINDOWS AND
WIPER BLADES
Car wash chemicals and environmental
fallout can result in windshield and wiper
blade contamination. Dirty windshield and
wipers will result in poor windshield wiper
operation. Keep the windshield and wiper
blades clean to maintain windshield wiper
performance.
To clean the windshield and wiper blades:
• Clean the windshield with a
non-abrasive glass cleaner. When
cleaning the interior of the windshield,
avoid getting any glass cleaner on the
instrument panel or door panels. Wipe
any glass cleaner off these surfaces
immediately.
• For windshields contaminated with
tree sap, chemicals, wax or bugs, clean
the entire windshield using steel wool
(no greater than 0000 grade) in a
circular motion and rinse with water.
• Clean the wiper blades with isopropyl
rubbing alcohol or windshield washer
concentrate.
Note: Do not use razor blades or other
sharp objects to clean or remove decals
from the inside of the heated rear window.
The vehicle warranty does not cover
damage caused to the heated rear window
grid lines.
266
Flex (), enUSA, First Printing Vehicle Care
•
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically. 911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If
Equipped, United States Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
This feature is only available in the
United States.
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Flex (), enUSA, First Printing SYNC™ (If Equipped)
Automatic Transmission Fluid
Check.............................................................252
Adding Transmission Fluid ............................ 253
Checking the Transmission Fluid Level................................................................... 252
Autowipers........................................................76
Auxiliary Power Points................................143 110 Volt AC Power Point................................... 143
12 Volt DC Power Point..................................... 143
Locations............................................................... 143
AWD See: All-Wheel Drive......................................... 165
B
Battery See: Changing the 12V Battery..................... 254
Blind Spot Information System...............192
Switching the System Off and On...............194
System Errors....................................................... 193
Using the System................................................ 192
Bonnet Lock See: Opening and Closing the Hood..........243
Booster Seats..................................................25 Types of Booster Seats...................................... 26
Brake Fluid Check........................................253
Brakes................................................................172 General Information........................................... 172
Breaking-In......................................................218
Bulb Specification Chart............................261
C
Cabin Air Filter
................................................122
California Proposition 65..............................11
Capacities and Specifications - 3.5L Duratec
.........................................................302
Specifications..................................................... 302
Capacities and Specifications - 3.5L Ecoboost™.................................................305
Specifications..................................................... 306
Capacities and Specifications
................297
Cargo Nets......................................................201
Car Wash See: Cleaning the Exterior.............................. 264
Center Console..............................................145 Console Refrigerator and Freezer.................145
Second Row Center Console......................... 145Changing a Bulb...........................................258
Brake and Rear Lamps, Rear Direction
Indicator and Reversing Lamp................260
Front Direction Indicator and Front Parking Lamp................................................................. 259
Front Fog Lamp................................................. 260
Headlamp............................................................. 259
Headlamp Low Beam and Headlamp High Beam................................................................. 259
LED Lamps............................................................ 261
License Plate Lamp........................................... 261
Changing a Fuse...........................................242 Fuses....................................................................... 242
Changing a Road Wheel............................291 Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 291
Tire Change Procedure.................................... 292
Changing the 12V Battery.........................254
Changing the Engine Air Filter................263
Changing the Wiper Blades.....................256 Front Wiper Blades........................................... 256
Rear Wiper Blade............................................... 256
Checking MyKey System Status
...............57
Checking the Wiper Blades.....................256
Child Restraint and Seatbelt Maintenance.................................................39
Child Restraint Positioning
..........................27
Child Safety.......................................................15
General Information............................................. 15
Child Safety Locks
.........................................29
Left-Hand Side..................................................... 30
Right-Hand Side................................................... 30
Cleaning Leather Seats.............................268
Cleaning Products
.......................................264
Cleaning the Alloy Wheels.......................268
Cleaning the Engine...................................266
Cleaning the Exterior..................................264 Exterior Chrome Parts...................................... 265
Exterior Plastic Parts........................................ 265
Stripes or Graphics............................................ 265
Underbody........................................................... 265
Cleaning the Instrument Panel and Instrument Cluster Lens
.........................267
Cleaning the Interior....................................267
Cleaning the Windows and Wiper Blades...........................................................266
Clearing All MyKeys
.......................................56
Climate Control..............................................114
406
Flex (), enUSA, First Printing Index