2016 FORD FLEX lock

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you
must first register online to
use it.
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
The preferred dealer
information did not load
correctly.
I am unable to retrieve the
report on the website, or I
receive a system error.
Update your cellular number
in your account on the
website.
This could be due to your
phone's compatibility.
Bad signal strength.
I am unable to submit a
report.
Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
You did not register your
phone correctly on the
website.
Make sure the currently
connected phone is
registered on your
SYNCMyRide account.
Try deleting your phone and
performing a clean pairing.
This is a free feature, but you
must first register online to
use it.
You did not activate this
phone for this service.
Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
359
Flex (), enUSA, First Printing SYNC™ (If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for your
vehicle through an authorized Ford dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
Ford Original Accessory through the
warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Hood deflectors.
• Graphics.
• Side-window deflectors.
• Splash guards.
• Spoiler.
Interior Style
• Ambient lighting.
• Door sill plates with logo.
• Floor mats. •
Illuminated door sill plate.
• Rear seat entertainment*.
Lifestyle
• Ash cup or coin holder.
• Camping tent*.
• Cargo area protector.
• Cargo net.
• Cargo organization and management.
• Conversation mirror.
• Roof racks and carriers*.
• Roof rails.
• Seat covers.
• Trailer hitches, wiring harnesses and
accessories.
Peace of Mind
• Full vehicle covers*.
• Locking fuel plug.
• Remote start.
• Vehicle security systems.
• Wheel locks.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer ’s limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
365
Flex (), enUSA, First Printing Accessories

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
EXTENDED SERVICE PLAN (U.S.
Only)
More than 32 million Ford owners have
discovered the powerful protection of Ford
Extended Service Plan. It is the extended
service plan backed by Ford Motor
Company, and provides peace of mind
protection beyond the New Vehicle Limited
Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford ESP
you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four core Extended Service Plans
with different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Extended Service Plan is honored by
all authorized Ford dealers in the U.S.,
Canada and Mexico. It is the extended
service plan authorized and backed by Ford
Motor Company. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership
• Repairs performed by factory trained
technicians, using genuine parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
367
Flex (), enUSA, First Printing Extended Service Plan (ESP)

Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
371
Flex (), enUSA, First Printing Scheduled Maintenance

A
A/C
See: Climate Control.......................................... 114
About This Manual...........................................7
ABS See: Brakes............................................................ 172
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 172
Accessories....................................................365 Exterior Style....................................................... 365
Interior Style........................................................ 365
Lifestyle................................................................. 365
Peace of Mind..................................................... 365
Accessories See: Replacement Parts
Recommendation............................................. 11
ACC See: Using Adaptive Cruise Control............186
Active Park Assist
.........................................178
Automatic Steering into Parking
Space................................................................. 180
Deactivating the Park Assist Feature.........180
Troubleshooting the System........................... 181
Using Active Park Assist................................... 179
Adaptive Headlamps
....................................83
Adjusting the Headlamps.........................257
Horizontal Aim Adjustment........................... 258
Vertical Aim.......................................................... 257
Adjusting the Pedals
.....................................75
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column
............................................................72
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column
............................................................72
Easy Entry and Exit Feature.............................. 73
End of Travel Position......................................... 73
Memory Feature.................................................... 73
AFS See: Adaptive Headlamps................................ 83
Airbag Disposal..............................................48
Air Conditioning See: Climate Control.......................................... 114
Air Filter See: Changing the Engine Air Filter.............263 Alarm
See: Anti-Theft Alarm.......................................... 71
All-Wheel Drive.............................................165
Ambient Lighting...........................................85
Anti-Theft Alarm.............................................71 Arming the Alarm.................................................. 71
Disarming the Alarm............................................ 71
Appendices....................................................388
Audible Warnings and Indicators.............95 Headlamps On Warning Chime..................... 96
Key in Ignition Warning Chime........................ 95
Keyless Warning Alert........................................ 96
Parking Brake On Warning Chime.................96
Audio Control
...................................................73
MEDIA....................................................................... 73
Seek, Next or Previous........................................ 73
Audio System.................................................310 General Information.......................................... 310
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio
................................311
Menu Structure.................................................... 313
Audio Unit - Vehicles With: Premium AM/FM/CD...................................................315
Audio Unit - Vehicles With: Sony AM/ FM/CD............................................................316
Autolamps.......................................................80 Windshield Wiper Activated
Headlamps........................................................80
Automatic Climate Control - Vehicles With: Premium AM/FM/CD....................115
Automatic Climate Control - Vehicles With: Sony Audio System........................117
Automatic High Beam Control..................82 Activating the System........................................ 83
Manually Overriding the System.................... 83
Automatic Transmission
.............................161
Automatic Transmission Adaptive
Learning............................................................ 164
Brake-Shift Interlock......................................... 163
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 164
SelectShift Automatic ™
Transmission.................................................... 161
Understanding the Positions of Your Automatic Transmission.............................. 161
405
Flex (), enUSA, First Printing Index

Automatic Transmission Fluid
Check.............................................................252
Adding Transmission Fluid ............................ 253
Checking the Transmission Fluid Level................................................................... 252
Autowipers........................................................76
Auxiliary Power Points................................143 110 Volt AC Power Point................................... 143
12 Volt DC Power Point..................................... 143
Locations............................................................... 143
AWD See: All-Wheel Drive......................................... 165
B
Battery See: Changing the 12V Battery..................... 254
Blind Spot Information System...............192
Switching the System Off and On...............194
System Errors....................................................... 193
Using the System................................................ 192
Bonnet Lock See: Opening and Closing the Hood..........243
Booster Seats..................................................25 Types of Booster Seats...................................... 26
Brake Fluid Check........................................253
Brakes................................................................172 General Information........................................... 172
Breaking-In......................................................218
Bulb Specification Chart............................261
C
Cabin Air Filter
................................................122
California Proposition 65..............................11
Capacities and Specifications - 3.5L Duratec
.........................................................302
Specifications..................................................... 302
Capacities and Specifications - 3.5L Ecoboost™.................................................305
Specifications..................................................... 306
Capacities and Specifications
................297
Cargo Nets......................................................201
Car Wash See: Cleaning the Exterior.............................. 264
Center Console..............................................145 Console Refrigerator and Freezer.................145
Second Row Center Console......................... 145Changing a Bulb...........................................258
Brake and Rear Lamps, Rear Direction
Indicator and Reversing Lamp................260
Front Direction Indicator and Front Parking Lamp................................................................. 259
Front Fog Lamp................................................. 260
Headlamp............................................................. 259
Headlamp Low Beam and Headlamp High Beam................................................................. 259
LED Lamps............................................................ 261
License Plate Lamp........................................... 261
Changing a Fuse...........................................242 Fuses....................................................................... 242
Changing a Road Wheel............................291 Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 291
Tire Change Procedure.................................... 292
Changing the 12V Battery.........................254
Changing the Engine Air Filter................263
Changing the Wiper Blades.....................256 Front Wiper Blades........................................... 256
Rear Wiper Blade............................................... 256
Checking MyKey System Status
...............57
Checking the Wiper Blades.....................256
Child Restraint and Seatbelt Maintenance.................................................39
Child Restraint Positioning
..........................27
Child Safety.......................................................15
General Information............................................. 15
Child Safety Locks
.........................................29
Left-Hand Side..................................................... 30
Right-Hand Side................................................... 30
Cleaning Leather Seats.............................268
Cleaning Products
.......................................264
Cleaning the Alloy Wheels.......................268
Cleaning the Engine...................................266
Cleaning the Exterior..................................264 Exterior Chrome Parts...................................... 265
Exterior Plastic Parts........................................ 265
Stripes or Graphics............................................ 265
Underbody........................................................... 265
Cleaning the Instrument Panel and Instrument Cluster Lens
.........................267
Cleaning the Interior....................................267
Cleaning the Windows and Wiper Blades...........................................................266
Clearing All MyKeys
.......................................56
Climate Control..............................................114
406
Flex (), enUSA, First Printing Index

Climate Controlled Seats...........................137
Cooled Seats......................................................... 137
Heated Seats........................................................ 137
Collision Warning System.........................198 PRINCIPLE OF OPERATION........................... 198
Coolant Check See: Engine Coolant Check........................... 248
Crash Sensors and Airbag Indicator........47
Creating a MyKey............................................55
Programming/Changing Configurable
Settings............................................................... 55
Cross Traffic Alert.........................................194 False Alerts............................................................ 197
Switching the System Off and On................197
System Errors....................................................... 197
System Lights, Messages and Audible Alerts.................................................................. 196
System Limitations............................................ 196
Using the System............................................... 194
Cruise Control
..................................................74
Principle of Operation....................................... 185
Type 1........................................................................\
. 74
Type 2........................................................................\
74
Cruise control See: Using Cruise Control................................ 185
Customer Assistance
.................................226
D
Data Recording
..................................................9
Event Data Recording........................................... 9
Service Data Recording........................................ 9
Daytime Running Lamps
.............................82
Direction Indicators.......................................84 Lane Change.......................................................... 84
Driver and Passenger Airbags....................42 Children and Airbags........................................... 42
Proper Driver and Front Passenger Seating Adjustment........................................................ 42
Driving Aids
.....................................................192
Driving Hints...................................................218
Driving Through Water................................219
DRL See: Daytime Running Lamps......................... 82
E
Economical Driving
......................................218 Emission Control System
..........................158
On-Board Diagnostics (OBD-II)................... 159
Readiness for Inspection and Maintenance (I/M) Testing................................................... 160
End User License Agreement
.................388
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 388
Engine Block Heater
.....................................151
Using the Engine Block Heater...................... 152
Engine Coolant Check...............................248 Adding Engine Coolant.................................... 249
Checking the Engine Coolant....................... 248
Recycled Engine Coolant................................ 249
Severe Climates................................................. 250
What You Should Know About Fail-Safe Cooling............................................................. 250
Engine Immobilizer See: Passive Anti-Theft System..................... 70
Engine Oil Check
...........................................247
Adding Engine Oil............................................... 247
Engine Oil Dipstick.......................................247
Engine Specifications - 3.5L Duratec..........................................................297
Drivebelt Routing............................................... 297
Engine Specifications - 3.5L Ecoboost™..................................................297
Drivebelt Routing............................................... 298
Environment......................................................14
Essential Towing Checks...........................212 Before Towing a Trailer..................................... 214
Hitches.................................................................... 213
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 215
Safety Chains....................................................... 213
Trailer Brake Controller Connector...............213
Trailer Brakes........................................................ 213
Trailer Lamps........................................................ 214
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7 –Pin
Connector)....................................................... 212
When Towing a Trailer...................................... 214
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
407
Flex (), enUSA, First Printing Index

Extended Service Plan (ESP)..................367
EXTENDED SERVICE PLAN (CANADA
ONLY)............................................................... 368
EXTENDED SERVICE PLAN (U.S. Only).................................................................. 367
Exterior Mirrors................................................87
Blind Spot Information System...................... 88
Fold-Away Exterior Mirrors............................... 87
Heated Exterior Mirrors ..................................... 88
Integrated Blind Spot Mirror............................ 88
Memory Mirrors ................................................... 88
Power Exterior Mirrors........................................ 87
Power-Folding Mirrors........................................ 87
Puddle Lamps....................................................... 88
F
Fastening the Seatbelts...............................32 Rear Inflatable Seatbelt.................................... 34
Seatbelt Extension Assembly......................... 36
Seatbelt Locking Modes.................................... 33
Using Seatbelts During Pregnancy................32
Floor Mats
........................................................219
Fog Lamps - Front See: Front Fog Lamps........................................ 83
Foot Pedals See: Adjusting the Pedals.................................. 75
Ford Credit
..........................................................11
(U.S. Only)................................................................. 11
Front Fog Lamps............................................83
Front Passenger Sensing System............43
Fuel and Refueling.......................................153
Fuel Consumption
........................................157
Calculating Fuel Economy.............................. 158
Filling the Tank.................................................... 158
Fuel Filler Funnel Location........................154
Fuel Quality....................................................154 Choosing the Right Fuel................................... 154
Fuel Shutoff
...................................................222
Fuses.................................................................233
Fuse Specification Chart...........................233 Passenger Compartment Fuse
Panel.................................................................. 238
Power Distribution Box.................................... 233G
Garage Door Opener
See: Universal Garage Door Opener...........138
Gauges................................................................91
General Information on Radio Frequencies...................................................49
Intelligent Access................................................. 49
General Maintenance Information.......369 Multi-Point Inspection....................................... 371
Owner Checks and Services.......................... 370
Protecting Your Investment.......................... 369
Why Maintain Your Vehicle?......................... 369
Why Maintain Your Vehicle at Your Dealership?..................................................... 369
Getting Assistance Outside the U.S. and Canada.........................................................229
Getting the Services You Need...............226 Away From Home.............................................. 226
H
Handbrake See: Parking Brake.............................................. 173
Hazard Warning Flashers..........................222
Headlamp Adjusting See: Adjusting the Headlamps..................... 257
Headlamp Exit Delay.....................................81
Headlamp Removal See: Removing a Headlamp.......................... 258
Head Restraints
.............................................123
Adjusting the Head Restraint......................... 124
Tilting Head Restraints .................................... 125
Heated Seats.................................................136 Front Seats............................................................ 136
Second Row Heated Seats............................. 136
Heated Steering Wheel................................74
Heated Windows and Mirrors
....................121
Heated Exterior Mirror....................................... 122
Heated Rear Window......................................... 121
Heating See: Climate Control.......................................... 114
408
Flex (), enUSA, First Printing Index