In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find diesel fuel.
If you cannot find diesel fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact a regional office or owner
relations/customer relationship office.
The use of low quality diesel fuel may
affect your emissions control system and
may cause engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused by use
of improper fuel. In the United States, using
leaded fuel may also result in difficulty
importing your vehicle back into the U.S. Ford dealerships outside of the U.S. and
Canada may be unable to support the
F-650/750 due to the specialized training
and servicing requirements of these
vehicles. If your vehicle must be serviced
while you are traveling or living in Central
or South America, the Caribbean, or the
Middle East, contact the nearest Ford
dealership. If the dealership cannot help
you, write or call:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
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VEHICLE INSPECTION
INFORMATION
To make sure your vehicle is ready to
operate, conduct a pre-trip inspection at
the beginning of each work period. Follow
the steps listed in this section to verify a
proper vehicle inspection procedure.
WARNINGS
Exercise great caution when working
on a vehicle equipped with an
automatic fan clutch. The fan starts
in motion only after the engine coolant
reaches a predetermined temperature or
the refrigerant pressure (if equipped with
air conditioning) reaches a predetermined
setting. The fan starts at this point with no
advance warning. Never reach near, or
permit objects to protrude into, the fan
blade radius while the engine is running as
this could result in vehicle damage,
personal injury or death. WARNINGS
Do not operate the vehicle if any
suspension conditions listed in the
following charts are evident. Loss of
steering or suspension could result in
property damage, personal injury or death. If a wheel must be changed, obtain
expert tire service help. Mounting and
un-mounting of tires should only be
performed by a qualified technician using
necessary safety procedures and
equipment, otherwise the result could be
property damage, personal injury or death. Note:
Always make sure you apply the
parking brake before starting the engine. Engine compartment (with engine off)
Use the dipstick to verify the oil level is in the proper operating
range. See Engine Oil Dipstick (page 185).
Engine oil
Look through the plastic reservoir and verify the coolant level
is within the proper operating range. Do not remove the
pressure cap until the coolant has cooled. See
Engine
Coolant Check (page 190).
Engine coolant
Verify that the fluid level is in the proper operating range. See
Power Steering Fluid Check
(page 202).
Power steering fluid
Remove the master cylinder caps and inspect the fluid level.
See
Brake Fluid Check (page 201).
Brake fluid
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GENERAL INFORMATION
WARNINGS
Making modifications to various
parts, components and systems of
the vehicle, such as brake and
steering systems, can adversely affect the
quality, reliability and operation of your
vehicle and could result in property
damage, personal injury or death. Such
modifications must be avoided. Failure to properly perform
maintenance and servicing
procedures could result in vehicle
damage, personal injury or death. Take care when performing any
maintenance, system check or
service on your vehicle. Some of the
materials may also be hazardous if used,
serviced or handled improperly and could
result in property damage, personal injury
or death. If the owner or operator of the vehicle is a
skilled technician and intends on
performing the vehicle maintenance and
service, he is strongly urged to purchase a
service manual.
Always use care when performing vehicle
maintenance, repairs or system checks.
Improper or incomplete service could result
in your vehicle not working properly which
may result in personal injury or damage to
your vehicle or equipment. It is the
operator
’s responsibility to see that your
vehicle receives proper care and
maintenance. If you have any questions
about performing service, have the service
done by a qualified technician.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking routine
service easy. See Scheduled
Maintenance (page 314). If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Servicing Guidelines
WARNING
The use of inferior parts can
adversely affect the quality and
reliability of your vehicle and could
result in property damage, personal injury
or death. When servicing your vehicle:
•
Always wear safety glasses for eye
protection.
• Always set the parking brake or chock
the wheels.
• Always use support stands, not a jack,
when working under a raised vehicle.
• Always turn off the ignition unless a
procedure requires the engine to be
running.
• Always avoid contact with hot metal
parts. Allow the components to cool
before working with, or around, them.
• Always operate the engine in a
well-ventilated area.
• Do not wear loose-fitting clothing,
hanging jewelry, watches or rings.
• Do not smoke.
• Do not work on the brakes or the clutch
unless you take the proper precautions
to avoid inhaling friction material dust.
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Quality service parts are available through
an authorized dealer. If dealer parts are not
used, make sure the replacement parts are
of equivalent quality.
Working with the Engine Off
1. Set the parking brake and shift to
neutral (N) or park (P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1. Set the parking brake and shift to
neutral (N) or park (P).
2. Block the wheels
Supporting Your Vehicle for
Service WARNING
Do not use a jack when working
under a vehicle. It may give way,
causing the vehicle to fall and result
in property damage, personal injury or
death. Always use floor stands to support
the vehicle. Prepare your vehicle for service repairs by
doing the following:
1. Park your vehicle on a level, concrete
floor.
2. Set the parking brake and block the wheels to prevent your vehicle from
moving. 3. Select a jack with a rated capacity
sufficient to lift and hold up your
vehicle.
4. Raise your vehicle with the jack applied
to the axle(s). Do not use the bumper
as a lifting point.
5. Support your vehicle with floor stands under the axle(s). When servicing the
axle or the suspension, support your
vehicle with floor stands under the
frame side-members, preferably
between the axles.
OPENING AND CLOSING THE
HOOD WARNINGS
Always set the parking brake fully
before opening the hood. Failure to
follow this warning could result in
serious personal injury or death. Do not stand under the hood when
you raise or lower it. Failure to follow
this warning could result in serious
personal injury or death. If the engine is running while the
hood is open, stay clear of moving
engine components. Failure to follow
this warning could result in serious
personal injury or death. Opening the Hood
Before opening the hood, set the parking
brake fully, shift into park (P) or neutral
(N) and switch the ignition off.
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Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol
conforms to the current engine and
emission system protection standards and
fuel economy requirements of the
International Lubricants Specification
Advisory Council (ILSAC), comprised of
U.S. and Japanese automobile
manufacturers.
1. Check the engine oil level.
2. If the engine oil level is not within the
normal range, add engine oil that
meets Ford specifications. See
Capacities and Specifications for more
information.
3. Remove the engine oil filler cap and use a funnel to pour the engine oil into
the opening.
4. Recheck the engine oil level. Make sure
the oil level is not above the normal
operating range on the engine oil level
dipstick.
5. Install the engine oil level dipstick and ensure it is fully seated.
6. Fully install the engine oil filler cap by turning the filler cap clockwise until
three clicks are heard or until the cap
is fully seated.
ENGINE OIL CHECK - 6.7L
DIESEL
Because it is normal to add some oil
between oil changes, check your engine oil
level each time you stop for fuel. To check
the engine oil level consistently and
accurately, the following procedure is
recommended:
1. Have engine at normal operating temperature (at least into the NORMAL
range on the engine coolant
temperature gauge). 2.
Park the vehicle on a level surface, then
turn off the engine and open the hood.
3. Allow at least 20 minutes after engine
shutdown to ensure that the oil
contained in the upper parts of the
engine has returned to the oil pan.
4. Protecting yourself from engine heat, pull out the dipstick, wipe it clean and
reinsert fully.
5. Read oil level on both sides of dipstick
and use highest level (reading) for the
actual engine oil level. 6. Maintain the oil level within the
crosshatch area on the dipstick by
adding oil as required. Do not overfill
the oil past the maximum line as
depicted by the arrow.
Engine Oil Specifications
To help achieve acceptable engine
performance and durability, it is important
that only engine oils of good quality are
used in your diesel engine and it is changed
at the recommended interval. For normal
or severe service, use Motorcraft® oil or an
equivalent oil conforming to Ford
specifications as listed in the Capacities
and Specifications chapter. See
Capacities and Specifications (page
256). It is important to use these oils
because they are compatible with the
emission control equipment of your vehicle
to meet the more stringent emission
standards.
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The use of correct oil viscosities for diesel
engines is important for satisfactory
operation. Determine which oil viscosity
best suits the temperature range you
expect to encounter for the next service
interval from the following SAE viscosity
grade chart.
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•
(1) For severe duty service, use SAE
5W-40 API CJ-4.
• (2) For biodiesel fuel blends (B20
max), use SAE 5W-40 or SAE 15W-40
API CJ-4.
An engine block heater is recommended
at temperatures below -9°F (-23°C). The American Petroleum Institute (API)
service symbol is used to identify the
proper engine oil for your engine. The API
service symbol will be displayeded on the
oil container you purchase. The API symbol
displays the oil performance category in
the top half of symbol and the viscosity
grade in the center of the symbol.
CHANGING THE ENGINE OIL
AND OIL FILTER
WARNINGS
Do not handle a hot oil filter with
bare hands.
Continuous contact with used motor
oil has caused cancer in laboratory
mice. Protect your skin by washing
with soap and water. If your vehicle is equipped with a diesel
engine, an Intelligent Oil Life Monitor™
calculates the proper oil change service
interval. When the information display
indicates: OIL CHANGE REQUIRED, change
the engine oil and oil filter. See
Information Displays (page 62).
The engine oil filter protects your engine
by filtering harmful, abrasive or sludge
particles and particles significantly smaller
than most available will-fit filters. See
Motorcraft Parts
(page 252).
1. Unscrew the oil filter and oil pan drain plug and wait for the oil to drain.
2. Replace the filter.
3. Reinstall the oil pan drain plug.
4. Refill the engine with new oil. See Capacities and Specifications (page
256
).
5. For diesel engines, you need to reset the Intelligent Oil Life Monitor™. See
Information Displays
(page 62).
Engine lubrication for severe
service operation
The following conditions define severe
operation for which engine operation with
SAE 5W-40 API CJ-4 is recommended. Oil
and oil filter change intervals will be
determined by the Intelligent Oil Life
Monitor™ as noted previously.
• Frequent or extended idling (over 10
minutes per hour of normal driving).
• Low-speed operation/stationary use.
• If vehicle is operated in sustained
ambient temperatures below
-9°F
(-23°C) or above 100°F (38°C).
• Frequent low-speed operation,
consistent heavy traffic less than
25 mph (40 km/h)
.
• Operating in severe dust conditions.
• Operating the vehicle off road.
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