2016 FORD F650 service

Towing Vehicles Equipped with a
Driver-controlled Differential Lock
Note:
If you have to tow your vehicle to a
service facility with the drive axle wheels on
the ground, it is necessary to remove the
axle shafts before towing your vehicle.
Removing Axle Shafts before Towing
1. Shift the main differential to the unlocked (disengaged) position; the
differential lock light turns off.
2. Remove the cap screws and washers or stud nuts and washers from flanges
of both axle shafts.
3. Loosen the tapered dowels in the flanges of both axle shafts by holding
a 1 ½-inch diameter brass drift or
hammer against the axle shaft center
and hitting it with a five or six pound
hammer.
Note: Do not use a chisel or wedge to
loosen the axle shafts and dowels. Use of
a chisel or wedge can damage the hub, axle
shafts and oil seals.
4. Remove the tapered dowels and both axle shafts from the axle assembly.
5. Assemble a cover over openings of both wheel ends to prevent loss of
lubricant and keep dirt away from the
wheel bearing cavities.
Note: One of the axle shafts has two sets
of splines. One set to engage with the
differential side gear and one set to engage
with the shift collar for the differential lock.
It may be necessary to rotate the shaft
slightly to align the gear spline teeth with
the shift collar teeth in order to remove the
axle shaft.
Installing the Axle Shafts
1. Remove the covers from the wheel ends.
2. Shift the differential lock to the unlocked (disengaged) position. 3. Install the axle shafts as outlined in
Steps 4 through 10.
4. Place the gaskets on the wheel hub studs.
5. Push the right-hand axle shaft and gasket into the wheel end and housing
until the shaft stops against the
differential shift collar.
6. Push down and in on the axle shaft flange and rotate the shaft until the
splines of the shaft and shift collar are
engaged.
7. Push the axle shaft further into the housing until the shaft stops against
the differential side gear.
8. Push down on the axle shaft flange and
rotate the shaft until the splines of the
shaft and side gear engage.
9. Push the axle shaft completely into the
housing until the axle shaft flange and
the gasket are flush against the wheel
hub.
10. Install the left-hand axle shaft and gasket into the wheel end.
11. If tapered dowels are required, install
them at each stud and into the flange
of the axle shaft. Use a punch or drift
and hammer, if needed.
12. Install the fasteners and tighten to correct torque value. See the
Workshop Manual.
FIFTH WHEEL OPERATION WARNINGS
Failure to follow the fifth wheel
manufacturer
’s instructions for
hooking and unhooking as well as
sliding the fifth wheel could result in an
accident, personal injury or death.
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WARNINGS
When the tractor and trailer are
parked unattended, the trailer brake
hand control should never be used
to apply the brake, since air may leak from
the system, allowing vehicle movement,
resulting in possible property damage,
personal injury or death. Before hook-up, make sure:
•
The fifth wheel jaws are fully open.
• The fifth wheel is fully tilted back to
prevent body damage when the tractor
is backed under a trailer.
• You block the trailer wheels and adjust
and apply the trailer spring brakes.
Never chase a trailer.
• The brake hoses and light cords are
clear of the fifth wheel.
Hook-up
1. Back the tractor squarely under the trailer, engaging the fifth-wheel jaws
on the kingpin. Always back up slowly;
make sure the trailer is neither too high
nor too low. Avoid backing under the
trailer from an angle.
2. Connect the service and emergency brake hoses and trailer light connector.
3. Inspect the jaws of the fifth wheel to be sure they have fully closed on the
trailer kingpin and the trailer plate is
resting securely on the fifth wheel.
4. Make sure the coupler release lever is in the locked position.
5. Charge the trailer brake system. Set the trailer brakes, with either the hand
valve or tractor protection valve. Pull
against the trailer for an extra check of
proper hook-up. Do not pull hard
enough to damage or strain the
equipment.
6. Set the tractor parking brakes and fully
raise the trailer landing gear. 7.
Check the operation of all trailer lights
and correct any lights that may be
faulty.
Un-hook
1. Try to keep the tractor and trailer in a straight line.
2. Apply the parking brakes.
3. Lower the trailer landing gear, making sure it is on solid, level ground. The
weight of the trailer is to be on the
landing gear.
4. Block the trailer wheels.
5. Disconnect the brake hoses and light cords. Be sure hoses and cords are
clear.
6. Pull coupler release lever to disengage
the fifth wheel jaws.
7. Release the tractor parking brakes.
8. Pull out from the trailer slowly, allowing
the landing gear to take the load
gradually.
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Operation in Snow and Rain
Vehicle operation in heavy snowfall or
extreme rain conditions may feed
excessive amounts of snow or water into
the air intake system. This could plug the
air filter with snow and may cause the
engine to lose power and possibly shut
down.
We recommend the following actions after
operating your vehicle up to 199 mi
(320 km) in snowfall or extreme rain:
• Snow: At the earliest opportunity, open
the hood and clear all the snow and ice
from the air filter housing inlet (do not
remove the foam filter) and reset the
air filter restriction gauge.
Note: Removal of the foam filter degrades
your vehicle performance during snow and
hot weather conditions.
• Extreme rain: The air filter dries after
about 15– 30 minutes at highway
speeds. At the earliest opportunity,
open the hood and reset the air filter
restriction gauge.
DRIVING THROUGH WATER WARNING
Do not drive through flowing or deep
water as you may lose control of your
vehicle.
Note:
Driving through standing water can
cause vehicle damage.
Note: Engine damage can occur if water
enters the air filter.
Before driving through standing water,
check the depth. Never drive through water
that is higher than the bottom of the wheel
hubs. When driving through standing water, drive
very slowly and do not stop your vehicle.
Your brake performance and traction may
be limited. After driving through water and
as soon as it is safe to do so:
•
Lightly press the brake pedal to dry the
brakes and to check that they work.
• Check that the horn works.
• Check that the exterior lights work.
• Turn the steering wheel to check that
the steering power assist works.
Operation in Standing Water
Ingestion of water into the diesel engine
can result in immediate and severe
damage to the engine. If driving through
water, slow down to avoid splashing water
into the intake. If the engine stalls, and you
suspect ingestion of water into the engine,
do not try to restart the engine. Consult
your dealer for service immediately.
Your fuel tank vents to the atmosphere by
valves on top of the tank and through the
fuel cap. If water reaches the top of the
tank, the valves may pull water into the
fuel tank. Water in the fuel can cause
performance issues and damage the fuel
injection system.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
Sykes Assistance Services Corporation
administers the Roadside Assistance
program. You must receive covered
services in Canada or the continental
United States. Coverage extends to
vehicles that use public, non-seasonal,
annually traveled roadways. Roadside
Assistance coverage does not extend to
vehicles involved in cross-country driving,
logging, autocross and any other form of
off-road use. Well maintained roads and
surfaces help ensure safe travel for the
supplier, and allow their representatives
to perform service as per the standard
operating procedures.
In Remote Locations
If our supplier cannot take your vehicle by
road to the nearest authorized dealership,
transportation by rail or water may be
necessary. The program covers a tow to
the dock or rail terminal and also to the
dealership at the end of the trip.
For rail or water transportation, however,
contact your authorized dealer to confirm
if you are eligible for additional coverage
before you authorize or pay for the service.
Call Ford Roadside Assistance at
1-800-665-2006 for additional
information.
HAZARD WARNING FLASHERS
Note:
The hazard warning flashers will
operate when the ignition is in any position
or if the key is not in the ignition. If used
when the engine is not running, the battery
will lose charge. As a result, there may be
insufficient power to restart your engine. In some models, the hazard
flasher control is located on the
instrument panel.
In other models, this feature is located on
the steering column, just behind the
steering wheel. Use your hazard warning flashers when
your vehicle is creating a safety hazard for
other motorists.
•
Press the flasher control and all front
and rear direction indicators flash.
• Press the flasher control again to turn
them off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious
injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision. 152
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the
Commercial Vehicle Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Commercial Vehicle Operations
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.fordowner.com
These are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing
authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If the inquiry or concern cannot be resolved at the dealership level,
contact the Ford Commercial Vehicle
Operations Hotline. Please have the
following information available:
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•
Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify
Ford in writing before pursuing remedies
under your state ’s warranty laws. Ford is
also allowed a final repair attempt in some
states.
In the United States, a warranty dispute
must be submitted to the BBB AUTO LINE
before taking action under the
Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle ’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle. California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1.
Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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