Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due toholidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•Required to activate Vehicle HealthReport and to view the reports online.
•Required to activate thesubscription-based SYNC Services andto personalize your Saved Points andFavorites.
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour cellular phone book, text messages(read and unread), and call history,including history of calls when your cellularphone was not connected to the system.In addition, if you connect a media device,the system creates and retains an index ofsupported media content. The system alsorecords a short development log ofapproximately 10 minutes of all recentsystem activity. The log profile and othersystem data may be used to improve thesystem and help diagnose any problemsthat may occur.
The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen the cellular phone or media playeris connected. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
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SYNC™ (If Equipped)
Action and DescriptionMessage
Press the OK button and scroll to select. Press the OK buttonto confirm.
Access the Auto Version number as well as the FDN number.System infoPress the OK button to select.
Exit the current menu.Return
SYNC™ APPLICATIONS AND
SERVICES
In order for the following features to work,your cell phone must be compatible withSYNC. To check your phone'scompatibility, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
•SYNC Services*: Provides access totraffic, directions and information suchas travel, horoscopes, stock prices andmore.
•911 Assist: Can alert 911 in the event ofan emergency.
•Vehicle Health Report*: Provides adiagnostic and maintenance reportcard of your vehicle.*This is an optional feature and availablein the United States only.
911 Assist (If Equipped)
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
WARNINGS
Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damagedin a crash. Failure to do so may causeserious injury to someone or damage thephone which could prevent 911 Assist fromworking properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user turns 911 Assist on or off,that setting applies for all paired phones. If911 Assist is turned off, either a voicemessage plays or a display message (oricon) comes on (or both) when your vehicleis started after a previously paired phoneconnects.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
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SYNC™ (If Equipped)
In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you turn on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot turn the feature on.
Vehicle Health Report (IfEquipped, United States Only)
WARNING
Always follow scheduledmaintenance instructions, regularlyinspect your vehicle, and seek repairfor any damage or problem you suspect.Vehicle Health Report supplements, butcannot replace, normal maintenance andvehicle inspection. Vehicle Health Reportonly monitors certain systemselectronically monitored by your vehicleand will not monitor or report the statusof any other system, (such as brake liningwear). Failure to perform scheduledmaintenance and regularly inspect yourvehicle may result in vehicle damage andserious injury.
Note:This feature is only available in theUnited States.
Note:Your Vehicle Health Report featurerequires activation before use. Visitwww.SYNCMyRide.com to register. Thereis no fee or subscription associated withVehicle Health Report, but you must registerto use this feature.
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SYNC™ (If Equipped)
GENERAL INFORMATIONWARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
MessageItem
PhoneA
NavigationB
ClimateC
SettingsD
MessageItem
HomeE
InformationF
EntertainmentG
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GCDFE
E161891
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
•Do not attempt to service or repair thesystem. Have your vehicle checked byan authorized dealer.
•Do not operate media devices if thepower cables are broken or damaged.
•Make sure the power cables do notinterfere with the safe operation of yourvehicle's controls or affect your safedriving abilities.
•Some SYNC functions arespeed-dependent. Their use is limitedto when your vehicle is traveling atspeeds below 3 mph (5 km/h).
Make sure that you review your device'smanual before using it with SYNC.
Speed-restricted Features
Some features of this system are restrictedfrom use unless your vehicle is stationary.
•Screens crowded with information, forexample:
•Point of Interest reviews and ratings
•SIRIUS Travel Link sports scores
•Movie times
•Ski conditions.
•Any action that requires keyboard use,for example: entering a navigationdestination or editing information.
•All lists are limited, for example: phonecontacts.
See the following chart for more specificexamples.
Speed-restricted Features
Pairing a cell phoneCell phone
Adding or editing phonebook contacts
Phone contacts and recent phone call entries
Enabling Valet ModeSystem Functionality
Editing settings while the rear view camera or active parkassist are active
Editing wireless settingsWi-Fi and Wireless
Editing the list of wireless networks
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MyFord Touch™ (If Equipped)
Action and DescriptionMessage
Have the system display areas where road work occurs.
Have the system display incident icons.
Have the system display areas where difficult driving condi-tions may occur.
Have the system display areas where snow and ice on theroad may occur.
Have the system display any smog alerts.
Have the system display weather warnings.
Have the system display where there may be reduced visib-ility.
Have the system turn on your radio for traffic announcements.
Enter specific areas that would like to avoid on plannednavigation routes.Avoid Areas
Phone
To make adjustments using the touchscreen, select:
Action and DescriptionMessage
Press the settings icon.Settings
Phone
Then select from the following:
Connect, disconnect, add or delete a device, as well as saveit as a favorite.Bluetooth Devices
Turn Bluetooth on and off.Bluetooth
Have all calls go directly to your voice mail and not ring insideyour vehicle. With this feature turned on, text message noti-fications are also suppressed and do not ring inside yourvehicle.
Do Not Disturb
Turn on or turn off the 911 Assist feature. See Information(page 418).911 Assist
Select the type of notification for phone calls - ring tone,beep, text to speech or silent.Phone Ringer
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MyFord Touch™ (If Equipped)
Action and DescriptionMessage
Select the type of notification for text messages - alert tone,beep, text to speech, or have it be silent.Text Message Notifica-tion
If compatible with your phone, you can adjust your internetdata connection. Select to make your connection profile withthe personal area network or to turn off your connection. Youcan also choose to adjust your settings or have the systemalways connect, never connect when roaming, or query onconnect. Press ? for more information.
Internet Data Connection
Access features, such as automatic phonebook download,re-download your phonebook, add contacts from your phoneas well as delete or upload your phonebook.
Manage Phonebook
Have the system alert you when in Roaming mode.Roaming Warning
Wireless and Internet
Your system has a Wi-Fi feature thatcreates a wireless network within yourvehicle, thereby allowing other devices(such as personal computers or phones)in your vehicle to speak to each other,share files or play games. Using this Wi-Fi
feature, everyone in your vehicle can alsoaccess the internet if you have a USBmobile broadband connection inside yourvehicle, your phone supports personal areanetworking or if you park outside a wirelesshotspot.
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Press the settings icon.Settings
Wireless & Internet
Then select from the following:
Wi-Fi Network (Client) ModeWi-Fi Settings
Turns the Wi-Fi feature on and off in your vehicle. Make sureyou switch it on for connectivity purposes.
Choose a Wireless Network
Allows you to use a previously stored wireless network. Youcan categorize by alphabetical listing, priority and signalstrength. You can also choose to search for a network,connect to a network, disconnect from a network, receivemore information, prioritize a network or delete a network.
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MyFord Touch™ (If Equipped)
Pairing Your Cell Phone for theFirst Time
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
The first thing you must do to use thephone features of SYNC is to pair yourBluetooth-enabled cell phone with SYNC.This allows you to use your cell phone in ahands-free manner.
Note:This is a speed-dependent feature.It is unavailable when your vehicle istraveling at speeds over 3 mph (5 km/h).
Touch the upper left corner of the touchscreen:
Action and DescriptionMessage
Add phone
Follow the on-screen instructions.Find SYNCMake sure that Bluetooth is set to On and that your cell phoneis in the correct mode. See your cell phone’s manual ifnecessary.Select SYNC and a six-digit PIN appears on your device.If you are prompted to enter a PIN on your device, it does notsupport Secure Simple Pairing. To pair, enter the PINdisplayed on the touchscreen. Skip the next step.When prompted on your cell phone’s display, confirm thatthe PIN provided by SYNC matches the PIN displayed on yourcell phone.The display indicates when the pairing is successful.SYNC may prompt you with more cell phone options. Formore information on your cell phone's capability, see yourcell phone's manual and visit the website.
Pairing Subsequent Cell Phones
Note:This is a speed-dependent feature.It is unavailable when your vehicle istraveling at speeds over 3 mph (5 km/h).
Make sure that Bluetooth is set to On andthat your cell phone is in the correct mode.See your device's manual if necessary.
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