GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
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Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol
conforms to the current engine and
emission system protection standards and
fuel economy requirements of the
International Lubricants Specification
Advisory Council (ILSAC), comprised of
U.S. and Japanese automobile
manufacturers.
1. Check the engine oil level.
2. If the engine oil level is not within the
normal range, add engine oil that
meets Ford specifications. See
Capacities and Specifications (page
370
).
3. Remove the engine oil filler cap and use a funnel to pour the engine oil into
the opening.
4. Wipe off any spilled oil.
5. Recheck the engine oil level. Make sure
the oil level is not above the normal
operating range on the engine oil level
dipstick.
6. Install the engine oil level dipstick and ensure it is fully seated.
7. Fully install the engine oil filler cap by turning the filler cap clockwise until
three clicks are heard or until the cap
is fully seated.
ENGINE COOLANT CHECK WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling
system can burn you badly. Also, spilling
coolant on hot engine parts can burn you. Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine
coolant could make it difficult to see
through the windshield. WARNINGS
To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure
relief cap. The cooling system is under
pressure. Steam and hot liquid can come
out forcefully when you loosen the cap
slightly. Do not add coolant further than the
MAX
mark.
Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information.
See
Scheduled Maintenance (page 453).
Note: Make sure that the coolant level is
between the
MIN and MAX marks on the
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the
MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately.
Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between -30°F (-34°C) and -34°F
(-37°C).
Note: For best results, coolant
concentration should be tested with a
refractometer such as Robinair® Coolant
and Battery Refractometer 75240. We do
not recommend the use of hydrometers or
coolant test strips for measuring coolant
concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine coolant,
antifreeze or windshield washer fluid outside
of its specified function and vehicle location.
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5. If the coolant is low, add coolant, and
restart the engine. See Adding Engine
Coolant or How Fail-Safe Cooling
Works in this chapter for more
information.
AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See
Scheduled
Maintenance (page 453).
The automatic transmission does not have
a transmission fluid dipstick.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission
does not consume fluid. However, if the
transmission slips, shifts slowly or if you
notice a sign of leaking fluid, contact an
authorized dealer.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components. TRANSFER CASE FLUID
CHECK
1. Clean the filler plug.
2. Remove the filler plug.
3. Inspect the fluid level. The fluid level
should be within
0.12 in (3 mm) from
the bottom of the hole.
4. Add fluid through the filler hole.
Use only fluid that meets Ford
specifications. See
Capacities and
Specifications (page 370).
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CHANGING THE ENGINE AIR
FILTER
WARNING
To reduce the risk of vehicle damage
and personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. Note:
Failure to use the correct air filter
element may result in severe engine
damage. Resulting component damage
may not be covered by the vehicle Warranty.
Note: When servicing the air cleaner, do not
allow foreign material to enter the air
induction system. The engine is susceptible
to damage from even small particles.
When changing the air filter element, use
only the air filter element listed. See
Capacities and Specifications (page
370).
Change the air filter element at the proper
intervals. See
Scheduled Maintenance
(page 453). 1.
Release the clamps that secure the air
filter cover to the housing.
2. Carefully lift the air filter housing cover.
3. Remove the air filter element from the
air filter housing.
4. Install in the reverse order.
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Wheel misalignment in the front
or the rear can cause uneven and
rapid treadwear of your tires and
should be corrected by an
authorized dealer. Front-wheel
drive vehicles and those with an
independent rear suspension may
require alignment of all four
wheels.
The tires should also be balanced
periodically. An unbalanced tire
and wheel assembly may result in
irregular tire wear.
Tire Rotation
WARNING
If the tire label shows
different tire pressures for the
front and rear tires and the vehicle
is equipped with a tire pressure
monitoring system, then the
settings for the system sensors
need to be updated. Always
perform the system reset
procedure after tire rotation. If the
system is not reset, it may not
provide a low tire pressure
warning when necessary. See the
tire pressure monitoring system
reset procedure in this chapter. Note:
If your tires show uneven
wear ask an authorized dealer to
check for and correct any wheel
misalignment, tire imbalance or
mechanical problem involved
before tire rotation. Note:
Your vehicle may be
equipped with a dissimilar spare
wheel and tire assembly. A
dissimilar spare wheel and tire
assembly is defined as a spare
wheel and tire assembly that is
different in brand, size or
appearance from the road tires and
wheels. If you have a dissimilar
spare wheel and tire assembly it is
intended for temporary use only
and should not be used in a tire
rotation.
Note: After having your tires
rotated, inflation pressure must be
checked and adjusted to the
vehicle requirements.
Rotating your tires at the
recommended interval (as
indicated in the Scheduled
Maintenance chapter) will help
your tires wear more evenly,
providing better tire performance
and longer tire life.
Rear-wheel drive vehicles and
four-wheel drive vehicles (front
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the best of your ability, to the point
where the ratchet or slip occurs, if
possible. The spare tire carrier will not
allow you to overtighten. If the spare
tire carrier ratchets or slips with little
effort, contact your authorized dealer.
4. Check that the tire lies flat against the frame and is properly tightened. Try to
push or pull, then turn the tire to be
sure it will not move. Loosen and
retighten, if necessary. Failure to
properly stow the spare tire may result
in failure of the winch cable and loss
of the tire.
5. Repeat this tightness check procedure
when servicing the spare tire pressure
(every six months, as per your
scheduled maintenance information),
or at any time that the spare tire is
disturbed through service of other
components.
6. If removed, install the spare tire lock into the bumper drive tube with the
spare tire lock key and jack handle.
Stowing the Jack and Tools
1. Place the jacking tools in the tool bag and secure the velcro flaps. 2. Adjust the jack up or down by rotating
the lead screw located on the end of
the jack. The stowage markings should
line up with the bottom channel.
3. Place the jack in the vehicle so that the
lead screw adjustment is facing the
driver side of the vehicle.
4. Place the tool bag on top of the jack. The jack base fits within the opening
of the jack tool bag.
5. Attach the flap around the lead screw and secure the flap to the velcro.
6. Secure the two D-ring straps tightly.
7. Secure the velcro straps through the hole of the lead screw tightly.
8. Place the jack so the lug wrench faces the rear of the vehicle. Position the jack
base so the key hole slots align with
the jacking posts.
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MOTORCRAFT PARTS
5.0L V8
3.5L V6 TiVCT
3.5L V6
Ecoboost
2.7L Ecoboost
Component
FA-1883
FA-1883
FA-1883
FA-1883
Air filter
element
FL-500-S
FL-500-S
FL-500-S
FL-2062
Oil filter
BXT-48H6-610
BXT-48H6-610
BXT-48H6-610
BAGM-48H6-
760
Battery
BXT-94RH7-730
BXT-94RH7-
730
BXT-94RH7-730
(King Ranch,Lariat and
Premium)
BAGM-94RH7-
800
(King Ranch, Lariat and
Premium) (King Ranch,
Lariat and
Premium)
(King Ranch,
Lariat and
Premium)
SP-519
SP-520
SP-534
SP-542
Spark plugs
WW-2242
Windshield
wiper blade
FP-79
Cabin air filter
We recommend Motorcraft replacement
parts available at your Ford dealer or at
fordparts.com for scheduled maintenance.
These parts meet or exceed Ford Motor
Company ’s specifications and are
engineered for your vehicle. Use of other
parts may impact vehicle performance,
emissions and durability. Your warranty
may be void for any damage related to use
of other parts.
If a Motorcraft oil filter is not available, use
an oil filter that meets industry
performance specification
SAE/USCAR-36.
For spark plug replacement, contact an
authorized dealer. Replace the spark plugs
at the appropriate intervals. See
Scheduled Maintenance (page 453). VEHICLE IDENTIFICATION
NUMBER
The vehicle identification number is
located on the left-hand side of the
instrument panel.
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Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about affording
your vehicle
’s maintenance. It covers
regular checkups, routine inspections,
preventive care and replacement of select
items that require periodic attention for
normal wear:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with an
affordable, no interest, no fee payment
program allowing you all the security and
benefits Ford ESP has to offer while paying
over time. You are pre-approved with no
credit checks, no hassles! To learn more,
call our Ford ESP specialists at
800-367-3377.
Ford ESP
P.O. Box 321067
Detroit, MI 48232 EXTENDED SERVICE PLAN
(CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Ford Motor Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Extended Service Plan
coverage.
This information is subject to change. For
more information, visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Extended Service Plan that is right for
you.
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