2016 FORD F SERIES MOTORHOME AND COMMERCIAL CHASSIS service

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you have
already taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE3033 Wilson Boulevard, Suite 600Arlington, Virginia 22201
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel.
If you cannot find unleaded fuel or can onlyget fuel with an anti-knock index lowerthan is recommended for your vehicle,contact our Customer Relationship Center.
The use of leaded fuel in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using leaded fuel mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islands,Central America, the Caribbean, and Israel,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (313) 594-4857Fax: (313) 390-0804Email: [email protected]
For customers in Guam, theCommonwealth of the Northern MarianaIslands (CNMI), America Samoa, and theU.S. Virgin Islands, please feel free to callour Toll-Free Number: (800) 841-FORD(3673).
If your vehicle must be serviced while youare traveling or living in Puerto Rico,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (800) 841-FORD (3673)FAX: (313) 390-0804Email: [email protected]
If your vehicle must be serviced while youare traveling or living in the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
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FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.
Ford: 80004443673Lincoln: 80004441067If calling from the UAE: 80004441066If calling from the Kingdom of SaudiArabia: 8008443673If calling from Kuwait: 22280384
FAX: +971 4 3327266Email: [email protected]
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Motor Company ExportOperations & Global Growth Initiatives byemailing [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reachedby their website:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
Obtaining a French Owner’sManual
French Owner’s Manual can be obtainedfrom your authorized dealer or bycontacting Helm, Incorporated using thecontact information listed previously in thissection.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
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GENERAL INFORMATION
Have your vehicle serviced regularly to helpmaintain its roadworthiness and resalevalue. There is a large network ofauthorized dealers that are there to helpyou with their professional servicingexpertise. We believe that their speciallytrained technicians are best qualified toservice your vehicle properly and expertly.They are supported by a wide range ofhighly specialized tools developedspecifically for servicing your vehicle.
To help you service your vehicle, weprovide scheduled maintenanceinformation which makes tracking routineservice easy. See ScheduledMaintenance (page 128).
If your vehicle requires professional service,an authorized dealer can provide thenecessary parts and service. Check yourwarranty information to find out whichparts and services are covered.
Use only recommended fuels, lubricants,fluids and service parts conforming tospecifications. Motorcraft® parts aredesigned and built to provide the bestperformance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught inmoving parts.
•Do not work on a vehicle with theengine running in an enclosed space,unless you are sure you have enoughventilation.
•Keep all open flames and other burningmaterial (such as cigarettes) awayfrom the battery and all fuel relatedparts.
Working with the Engine Off
1.Set the parking brake and shift to park(P).
2.Switch off the engine.
3.Block the wheels.
Working with the Engine On
WARNING
To reduce the risk of vehicle damageand/or personal burn injuries, do notstart your engine with the air cleanerremoved and do not remove it while theengine is running.
1.Set the parking brake and shift to park(P).
2.Block the wheels
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Note:During normal vehicle operation, theengine coolant may change color fromorange to pink or light red. As long as theengine coolant is clear and uncontaminated,this color change does not indicate theengine coolant has degraded nor does itrequire the engine coolant to be drained, thesystem to be flushed, or the engine coolantto be replaced.
•Do not mix different colors or types ofcoolant in your vehicle. Make sure thecorrect coolant is used. Mixing ofengine coolants may harm the engine’scooling system. The use of an impropercoolant may harm the engine andcooling system components and mayvoid the warranty. Use predilutedengine coolant meeting the Fordspecification. See Capacities andSpecifications (page 118).
•In case of emergency, you can add alarge amount of water without enginecoolant in order to reach a vehicleservice location. In this instance, youmust have the cooling system drained,chemically cleaned with MotorcraftPremium Cooling System Flush, andrefilled with engine coolant as soon aspossible. Water alone (without enginecoolant) can cause engine damagefrom corrosion, overheating or freezing.
•Do not use alcohol, methanol, brine orany engine coolants mixed with alcoholor methanol antifreeze (coolant).Alcohol and other liquids can causeengine damage from overheating orfreezing.
•Do not add extra inhibitors or additivesto the coolant. These can be harmfuland compromise the corrosionprotection of the engine coolant.
Unscrew the cap slowly. Any pressure willescape as you unscrew the cap.
Add prediluted engine coolant meeting theFord specification. See Capacities andSpecifications (page 118).
Whenever you add coolant, check thecoolant level in the coolant reservoir thenext few times you drive the vehicle. Ifnecessary, add enough prediluted enginecoolant to bring the coolant level to theproper level.
Recycled Engine Coolant
Ford Motor Company does not recommendthe use of recycled engine coolant since aFord-approved recycling process is not yetavailable.
Used engine coolant should be disposedof in an appropriate manner. Follow yourcommunity’s regulations and standardsfor recycling and disposing of automotivefluids.
Severe Climates
If you drive in extremely cold climates:
•It may be necessary to have a Fordauthorized dealer increase the coolantconcentration above 50%.
•A coolant concentration of 60% willprovide improved freeze pointprotection. Engine coolantconcentrations above 60% willdecrease the overheat protectioncharacteristics of the engine coolantand may cause engine damage
If you drive in extremely hot climates:
•It may be necessary to have a Fordauthorized dealer decrease the coolantconcentration to 40%.
•A coolant concentration of 40% willprovide improved overheat protection.Engine coolant concentrations below40% will decrease the freeze andcorrosion protection characteristics ofthe engine coolant and may causeengine damage.
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Vehicles driven year-round in non-extremeclimates should use prediluted enginecoolant for optimum cooling system andengine protection.
What you Should Know About Fail-Safe Cooling
If you deplete the engine coolant supply,this feature allows you to drive your vehicletemporarily before you incur incrementalcomponent damage. The fail-safe distancedepends on ambient temperatures, vehicleload and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the enginecoolant temperature gauge will move tothe red (hot) area and:
The coolant temperaturewarning indicator will light.
The service engine soonindicator will light.
If the engine reaches a presetover-temperature condition, the enginewill automatically switch to alternatingcylinder operation. Each disabled cylinderacts as an air pump and cools the engine.
When this occurs, the vehicle will stilloperate. However:
•The engine power will be limited.
•This will disable the air conditioningsystem.
Continued operation will increase theengine temperature and the engine willcompletely shut down, causing steeringand braking effort to increase.
Once the engine temperature cools, theengine can be re-started. Take your vehicleto an authorized dealer as soon as possibleto minimize engine damage.
When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use duringemergencies only. Operate thevehicle in fail-safe mode only as longas necessary to bring the vehicle to rest ina safe location and seek immediate repairs.When in fail-safe mode, the vehicle willhave limited power, will not be able tomaintain high-speed operation and maycompletely shut down without warning,potentially losing engine power, powersteering assist and power brake assist,which may increase the possibility of acrash resulting in serious injury.
Never remove the coolant reservoircap while the engine is running or hot.
You have limited engine power when in thefail-safe mode, so drive the vehicle withcaution. The vehicle will not be able tomaintain high-speed operation and theengine will run rough. Remember that theengine is capable of completely shuttingdown automatically to prevent enginedamage, therefore:
1.Pull off the road as soon as safelypossible and switch off the engine.
2.Have your vehicle towed to anauthorized dealer.
3.If this is not possible, wait a shortperiod for the engine to cool.
4.Check the coolant level and replenishif low.
5.Re-start the engine and take yourvehicle to an authorized dealer.
Note:Driving the vehicle without repairingthe engine problem increases the chance ofengine damage. Take your vehicle to anauthorized dealer as soon as possible.
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The transmission fluid should be in thisrange if at normal operating temperature196°F - 215°F (91°C - 102°C).
The transmission fluid should be checkedat normal operating temperature 196°F -215°F (91°C - 102°C) on a level surface.The normal operating temperature can bereached after approximately 20 miles (30km) of driving. You can check the fluidwithout driving if the ambient temperatureis above 50°F (10°C). However, if fluid isadded at this time, an overfill conditioncould result when the vehicle reachesnormal operating temperature
High fluid level
Fluid levels above the safe range mayresult in transmission failure. An overfillcondition of transmission fluid may causeshift and/or engagement concerns and/orpossible damage. High fluid levels can becaused by an overheating condition.
Adjusting automatic transmissionfluid levels
Note:Use of a non-approved automatictransmission fluid may cause internaltransmission damage. Before adding anyfluid, make sure the correct type is used. Thetype of fluid used is normally indicated onthe transmission dipstick and also in theSee Capacities and Specifications (page118).
Add fluid in ½ pint (250 ml) incrementsthrough the filler tube until the level iscorrect.
Note:If an overfill occurs, excess fluidshould be removed by an authorized dealer.An overfill condition of transmission fluidmay cause shift and/or engagementconcerns and/or possible damage.
Do not use supplemental transmissionfluid additives, treatments or cleaningagents. The use of these materials mayaffect transmission operation and resultin damage to internal transmissioncomponents.
Automatic transmission fluid filter
The TorqShift6™ automatic transmissionis equipped with a serviceable transmissionfluid filter located inside the transmissionbottom pan. Refer to the scheduledmaintenance information for serviceintervals for the automatic transmissionfluid and transmission filter. Fortransmission filter maintenance, see yourauthorized dealer.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAXlines are within the normal operating range;there is no need to add fluid. If the fluidlevels are outside of the normal operatingrange, the performance of the systemcould be compromised; seek service fromyour authorized dealer immediately.
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Hydromax
WARNINGS
Carefully read cautionary informationon product label. For MEDICALEMERGENCY INFORMATION contacta physician or Poison Control Centerimmediately; on Ford-Motorcraft™products call: 1-800-959-3673 (FORD).Failure to follow these instructions mayresult in personal injury.
Use of any brake fluid other than thatindicated for your brake system willcause permanent damage.
Do not let the reservoir for the mastercylinder run dry. This may cause thebrakes to fail and result in personalinjury.
Chassis with gross vehicle weight ratingsof 20500 pounds (9299 kilograms),22000 pounds (9979 kilograms), 24000pounds (10886 kilograms) and 26000pounds (11793 kilograms) are equippedwith Hydromax Brake Booster Systemsand must use Motorcraft DOT 5.1 MotorVehicle Brake Fluid or equivalent meetingFord Specification ESD-M6C57-A. SeeCapacities and Specifications (page122).
Add fluid up to the bottom of the ringslocated at the top of the reservoir. Do notfill above this line.
•Use only DOT 5.1 brake fluid that iscertified to meet Ford specifications.
•A clear gel-like substance in thehydraulic brake master cylinderreservoir may appear on some vehicles.This substance is a silicone baselubricant used during assembly of themaster cylinder. It will float on top ofthe brake hydraulic fluid in the mastercylinder. This condition is normal andin no way affects the operation of thebrake system. It does not require anyservice.
•Brake system fluid should be replacedon a regular basis to maintain optimumbraking performance, especially underheavy-duty driving conditions such asfrequent steep grades or heavy towingloads. See Scheduled Maintenance(page 128).
Hydroboost
Chassis with gross vehicle weight ratingsof 16000 pounds (7257 kilograms), 18000pounds (8165 kilograms) and 19500pounds (8845 kilograms) are equippedwith Hydroboost Brake Booster Systemsand must use Motorcraft HighPerformance DOT 3 Motor Vehicle BrakeFluid or equivalent meeting FordSpecification WSS-M6C62-A.
Add brake fluid from a clean unopenedcontainer until the level reaches MAX. Donot fill above this line. Use only DOT 3brake fluid that is certified to meet Fordspecifications.
Brake system fluid should be replaced ona regular basis to maintain optimumbraking performance, especially underheavy-duty driving conditions such asfrequent steep grades or heavy towingloads. See Scheduled Maintenance(page 128).
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