System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.
The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level Press the voice button. When
prompted, say:
Action and Description
Voice Command
voice settings
Then either of the following: Provides more detailed interaction and
guidance. (Recommended for first time
users.)
interaction mode novice
Provides less audible interaction and guid-
ance.
interaction mode advanced
Confirmation Prompts
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there is more than one
possible response to your request.
To adjust this setting press the voice button, when prompted say: Action and Description
Voice Command
voice settings
Then either of the following: Make a best guess from the command; you
may still occasionally be asked to confirm
settings.
confirmation prompts off
Clarify your voice command with a short
question.
confirmation prompts on
Phone Confirmation
Using phone confirmations the system
asks you to verify before placing any calls. 371
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To adjust this setting press the voice button, when prompted say:
Action and Description
Voice Command
voice settings
Then any of the following: When enabled, this feature will prompt you
to confirm any voice initiated call command
prior to the call being placed.
phone confirmation on
The system will make a best guess; you
may still occasionally be asked to confirm
settings.
phone confirmation off
Changing the Voice Settings
In addition to using voice commands to
change the voice settings, you can also use
the menu in the audio display.
To change the voice settings press the
Menu button then select: Menu Item
SYNC-Settings
Voice settings
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing. •
Call waiting notification.
• Caller ID.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone's compatibility, see
your phone's manual and visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
Pairing a Phone for the First Time
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
Note: SYNC can support downloading up
to approximately 4000 entries per
Bluetooth-enabled cellular phone.
Note: Make sure to switch on the ignition
and the radio. Shift the transmission into
park (P) for automatic transmission or first
gear for manual transmission.
Using the Audio System
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
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Phonebook preferences
Menu Item
Push the desired contacts on your cellular phone. See your
device's manual on how to push contacts. Press the OK
button to add more contacts from your phonebook.
Add contacts
When a message asking you to delete appears, select the
option to confirm. Press the
OK button to delete the
current phonebook and call history. The system takes you
back to the menu for phone settings.
Delete
Press the OK button to select and download your phone-
book to the system.
Download now
When automatic download is on, the system deletes any
changes (additions or deletions) saved in the system since
your last download.
Auto-download
When automatic download is off, the system does not
download your phonebook when your cellular phone
connects to SYNC.
You can only access your phonebook, call history and text
messages when your paired cellular phone connects to
the system. Check or uncheck this option to download
your phonebook automatically each time your phone
connects to the system. Download times are phone-
dependent and quantity-dependent.
Bluetooth Devices
The Bluetooth Devices menu allows you
to add, connect and delete devices as well
as set a phone as primary. 1. Press the
PHONE button.
2. Scroll until Bluetooth Devices appears,
and then press the
OK button.
Select from the following options: Phonebook preferences
Menu Item
Pair additional phones to the system.
Add
1. Select the option to add to start the pairing process.
2. When a message to begin pairing appears in the audio
display, search for SYNC on your phone. See your phone's
manual if necessary.
3. When prompted on your phone's display, enter the six-
digit PIN provided by the system in the radio display. The
display indicates when the pairing is successful.
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To Access Using Voice Commands
Press the voice button then when prompted say:
Action and Description
Menu Item
Say the name of the application after the tone.
The app should start. When an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example "Play Playlist Road Trip".
mobile (apps |
applications)
Use this command to discover the available voice commands.
Help
SYNC Mobile App Voice Commands
The following voice commands are always available: Action and Description
Menu Item
SYNC prompts you to say the name of an
app to start it on SYNC.
mobile (apps | applications)
SYNC lists all of the currently available
mobile apps.
list [mobile] (apps | applications)
Searches your connected mobile device for
SYNC-compatible mobile apps.
find [new] [mobile] (apps | applications)
help
You can say the name of a mobile app at any time to start the mobile app on SYNC.
App Permissions
App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu. When you launch an app using SYNC, the
system may ask you to grant certain
permissions, for example:
•
To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
temperature, gear position, tire
pressure, and head lamp status.
• To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seat belt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position.
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Description and Action
Display
2. Scroll to browse indexed media files on the device, and
then press the OK button.
Resets the USB index. After the new indexing is complete,
you can choose what to play from the USB song library.
Reset USB
* You can use the buttons at the bottom of the audio display to jump to a certain
alphabetical category quickly. You can also use the letters on the audio system's numeric
keypad to jump in the list.
Using Voice Commands
You can access and view your USB songs
using voice commands.
Plug the device into your vehicle's USB
port.
Press the voice button and when
prompted, say any of the following
commands: Accessing and Viewing USB Media
(browse | search | show) all (album |
albums)
(browse | search | show) all (artist |
artists)
(browse | search | show) all (genre |
genres)
(browse | search | show) all (playlist |
playlists)
(browse | search | show) all (song | songs
| title | titles | file | files | track | tracks)
(browse | search | show) album ___
(browse | search | show) artist ___
(browse | search | show) genre ___
(browse | search | show) playlist ___ USB 2
(If Equipped)
Your vehicle may come equipped with an
additional USB port. If so, USB 1 is located
at the front of the vehicle at the bottom of
the instrument panel. USB 2 is located
inside the storage compartment of the
vehicle's center console.
You can plug in an additional USB device
into the second USB port.
Note: SYNC only supports one connected
iOS (Apple) devices at a time (whichever
one you plug in first). When you connect a
second iOS device, the systems charges it,
but does not support playback from it.
Bluetooth Devices and System
Settings
You can access these menus using the
audio display. See
Using SYNC™ With
Your Phone (page 372).
Voice Commands for Audio
Sources
Your voice system allows you to change
audio sources with a simple voice
command.
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USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you correctly
connect the device to SYNC, and that you have pressed play on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may not
contain the correct artist,
song title, album or genre information.
SYNC does not recognize
music that is on my device. The file may be corrupted.
Some devices require you tochange the USB settings
from mass storage to MTP class.
The song may have copy-
right protection, which does not allow it to play. Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice
commands and the media voice commands at the
beginning of their respective sections.
You may be using the wrong
voice commands.
SYNC does not understand what I am saying. After pressing the voice icon,
wait until after the tonesounds and Listening
appears before saying a
command. Any command
spoken before this does not register with the system.
You may be speaking too
soon or at the wrong time.
Review the media voice
commands at the beginning of the media section.
You may be using the wrong
voice commands.
SYNC does not understand
the name of a song or artist.
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Action and Description
Controls
Midrange
Set Balance and Fade
DSP
EQ Mode
Speed Compensated Volume
Using the Steering Wheel Controls
Depending on your vehicle, it may also have the following controls: Action and Description
Control
Adjust the volume of playing media.
VOL
Press to start a voice session. Press again to interrupt a voice
prompt and begin speaking. Press and hold to end an active
voice session.
Voice
Use as you normally would in media and phone modes.
Seek and Call Accept
Use as you normally would in media and phone modes.
Seek and Call Reject
Using the Touchscreen
• Make sure your hands are clean and
dry.
• Press firmly on the center of a control
graphic or menu item.
• Keep metal objects or other conductive
material away from the surface of the
touchscreen.
Cleaning the Touchscreen Display
Use a dry, clean, soft cloth. If dirt or
fingerprints are still visible, apply a small
amount of alcohol to the cloth. Do not pour
or spray alcohol onto the display. Do not
use detergent or any type of solvent to
clean the display. Support
The SYNC support team is available:
•
Monday-Saturday, 8:30am-8:00pm
EST.
• United States: 1-888-270-1055
• Canada: 1-800-565-3673
Note: Times are subject to change due to
holidays.
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™ (If Equipped)
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.
Radio Voice CommandsPress the voice button and when prompted say:
Action and Description
Voice command
Radio
Then you can say a command similar to the following: Say a frequency or preset.
FM
Off
Help
SIRIUS® Satellite Radio (If
Activated) To turn the feature on press the lower left corner of the touchscreen, and then
select:
Action and Description
Menu Item
SIRIUS
You can then select any of the following: Save a channel by pressing and holding one of the memory preset
areas. There is a brief mute while the radio saves the channel.
Sound returns when finished.
Presets
Save the current song, artist, or team as a favorite.
Alerts
If you are listening to music, you can save the song or artist, so the
system can alert you when they are playing on a satellite radio
channel. If you are listening to a sporting event, you can save your
favorite teams so the system can alert you when they are playing
on a satellite radio channel. You can also edit alerts or turn alerts
on or off.
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