
Action
Cause
Clean the radar sensor cover or remove theobstruction
The radar sensor cover in the grille is dirty
or obstructed
Wait a short time. The radar may take
several minutes to reset after you remove the obstruction
The surface of the radar sensor cover is
clean but the message remains in the display
The Pre-Collision Assist system is tempor-
arily disabled. Shortly after weather condi-
tions improve, the collision warning systemautomatically reactivates
Heavy rain, spray, snow or fog in the air
interferes with the radar signals
The Pre-Collision Assist system is tempor-
arily disabled. Shortly after weather condi-
tions improve, the collision warning systemautomatically reactivates
Swirling water, snow or ice on the road
surface interferes with the radar signals
System Limitations WARNING
The Pre-Collision Assist system
’s
brake support only reduces collision
speed if you first apply your brakes.
You must brake as you would in any typical
braking situation. Due to the nature of radar technology,
there may be certain instances where
vehicles do not provide a collision warning.
These include:
•
Stationary vehicles or vehicles moving
below 6.2 mph (10 km/h).
• Pedestrians or objects in the roadway.
• Oncoming vehicles in the same lane.
• Severe weather conditions (see
blocked sensor section).
• Debris build-up on the grille near the
headlamps (see blocked sensor
section).
• Small distance to vehicle ahead.
• Large steering wheel and pedal
movements (very active driving style). Damage to the front end of your vehicle
may alter the radar sensor's coverage area.
This may result in missed or false collision
warnings. Have an authorized dealer check
your radar sensor for proper coverage and
operation.
232
Explorer (TUB), enUSA, First Printing Driving Aids

In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
263
Explorer (TUB), enUSA, First Printing Customer Assistance

FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
264
Explorer (TUB), enUSA, First Printing Customer AssistanceE142557

Getting the Services You Need..............260
Away From Home............................................. 260
H
Handbrake See: Parking Brake............................................. 190
Hazard Warning Flashers.........................256
HDC See: Using Hill Descent Control.................... 196
Headlamp Exit Delay....................................82
Head Restraints............................................140 Adjusting the Head Restraint.......................... 141
Tilting Head Restraints .................................... 142
Heated Seats.................................................154 Front Seats............................................................ 154
Rear Seats............................................................. 155
Heated Steering Wheel
................................75
Heated Windows and Mirrors..................138 Heated Exterior Mirror....................................... 138
Heated Rear Window........................................ 138
Heating See: Climate Control......................................... 129
Hill Start Assist
.............................................190
Switching the System On and Off................191
Using Hill Start Assist....................................... 190
Hints on Controlling the Interior Climate..........................................................134
Cooling the Interior Quickly............................ 136
General Hints....................................................... 134
Heating the Interior Quickly............................ 135
Recommended Settings for Cooling ..........136
Recommended Settings for Heating..........136
Side Window Defogging in Cold Weather............................................................. 137
Hints on Driving With Anti-Lock Brakes............................................................189
Hood Lock See: Opening and Closing the Hood...........276
I
Ignition Switch
...............................................165
In California (U.S. Only).............................261
Information Display Control.......................75
Information Display Control Features...........75
Information Displays
....................................101
General Information........................................... 101Information....................................................453
911 Assist............................................................... 459
Alerts...................................................................... 458
Calendar............................................................... 459
Sirius Travel Link................................................. 457
SYNC Services (If Equipped, United States Only).................................................................. 453
Vehicle Health Report (If Equipped, US Only)................................................................... 461
Information Messages
.................................115
4WD........................................................................\
.. 115
Adaptive Cruise Control.................................... 116
AdvanceTrac ™..................................................... 116
Alarm........................................................................\
116
Automatic Engine Shutdown.......................... 117
Automatic High Beam Control........................ 117
Battery and Charging System......................... 118
Blind Spot Information and Cross Traffic Alert System..................................................... 118
Brake System........................................................ 119
Collision Warning System................................ 119
Doors and Locks.................................................. 119
Driver Alert............................................................ 120
Electronic Stability Control............................. 120
Engine..................................................................... 120
Fuel........................................................................\
.... 121
Hill Descent Control............................................ 121
Hill Start Assist..................................................... 121
Keys and Intelligent Access............................. 122
Lane Keeping System........................................ 123
Maintenance......................................................... 123
MyKey...................................................................... 124
Park Aid.................................................................. 124
Park Brake.............................................................. 124
Power Steering.................................................... 125
Pre-Collision Warning System....................... 125
Remote Start........................................................ 125
Seats........................................................................\
126
Starting System.................................................. 126
Terrain Management System......................... 127
Tire Pressure Monitoring System.................. 126
Traction Control................................................... 127
Trailer....................................................................... 127
Transmission........................................................ 128
531
Explorer (TUB), enUSA, First Printing Index