
page no. thre e
BASIC COMMANDS
 • Main menu
  • Go back
  • Cancel
  • List of commands
  • Next page
  • Previous page
  • Help
NAVIGATION *
 •   Navigation list of commands 
  •   Destination   
  •   Find 
  •   Show  route
  •   Where am I? 
  •    SiriusXM Traffic and Travel Link 
list of commands
    -  Show 
   -  Help
CLIMATE *
    •   Climate list of commands
      •   Climate  set  temperature   
<# degrees>
PHONE
  • Phone list of commands
  • Pair phone
  •   Call  
  •   Call 
  • Dial 
  • Listen to message 
page no. two
Some services may not be available in your area. For more complete infor\
mation on SYNC, refer to your SYNC Supplement, visit the 
website or call the toll-free number. For U.S. customers, visit owner.ford.com or call 1-800-392-3673 (select Option 1 or 2 for language,  then Option 3). For Canadian customers, visit SyncMyRide.ca or call 1-800-565-3673 (select Option 1 or 2 for language, then Option\
 3).
commonly used sync® 3* voice COMMANDS
TABLE OF CONTENTS
INSTRUMENT PANEL (4 – 9)SYNC (10 – 11)
SYNC  3 (12 – 14)
COMFORT (15 – 17)
CONVENIENCE (18)
ESSENTIAL FEATURES (19)
Roadside Assistance
Your new Ford Expedition comes with the assurance and support of 24-hour\
 emergency roadside assistance.   
To receive roadside assistance in the United States, call 1-800-241-3673. In Canada, call 1-800-665-2006.
APPS
    •   List mobile apps
  •   Find new apps
AUDIO
  •   AM  <530-1710>
  •   FM  <87.9-107.9>
  • CD
  • USB
 •  Bluetooth audio
  • Sirius <0-233>
  • 
*if equipped           

Getting Started with Your SYNC System
SYNC is a hands-free, voice recognition system used 
for entertainment, information and communication. 
SYNC. Say the Word.BEFORE YOU GET STARTED
1.    Set up your owner account at owner.ford.com  (U.S.)  
or  SyncMyRide.ca (Canada). Register by following the   
on-screen instructions. After registering, you can receive the 
latest system software updates and choose how you want 
to receive them: via your personal computer or device, or 
through the SYNC 3 system to deliver automatic updates.
2.   SYNC uses a wireless connection called 
 Bluetooth® to 
communicate with your phone. Switch on Bluetooth mode in 
your phone’s menu options. This lets your phone find SYNC. 
3. You can also enjoy free customer service. For more details  on setting up your account, visit owner.ford.com (U.S.) or 
SyncMyRide.ca (Canada).
PAIRING YOUR PHONE WITH SYNC
Note: If you have SYNC 3*, see the pairing instructions on page 12. 
In order to use the many features of SYNC, such as making a 
phone call, you must first connect or pair your phone   
with SYNC.
TO PAIR YOUR PHONE FOR THE FIRST TIME
1.    Make sure that your vehicle is in park (P), then switch on your 
ignition and radio.
2.  Press the phone button 
. When the display indicates No 
Phone Found, press OK.
3. When  Add Bluetooth Device? appears in the display, press OK.
4.    When  Find SYNC appears in the display, press OK. When 
prompted on your phone’s display, enter the PIN provided by 
SYNC into your phone.
5.  The display indicates when the pairing is successful.
Note: The system may prompt you to — •  Set your phone as the primary or favorite (the primary phone 
receives messages and voicemail).
•   Download your phone book (required to use the full set of 
voice commands).
•  Switch on 911 Assist
®.
TIPS
• Make sure you accept the request from SYNC to access  
your phone.
•    To pair subsequent phones, please refer to Pairing 
Subsequent Phones in the SYNC chapter of your  
Owner’s Manual.
SYNC®*
USING YOUR PHONE WITH SYNC
Note:  You must download your phone book to make phone   
calls with voice commands by name.  
MAKING A PHONE CALL 
Use SYNC to make a phone call to anyone in your phone book 
by pressing the  button and when prompted, say any of the 
following voice commands: 
Call  
Call  
For example, you could say “Call Jake Smith at home”. SYNC 
repeats the command back to you and dials the number.
Note: You can also make phone calls by pressing the 
  
button. When prompted, say the voice command “Dial”,   
then verbally say the phone number.
ANSWERING INCOMING CALLS
Whenever you have an incoming call, the name and number 
of the person calling appears in your display. Press the phone 
button 
 to answer an incoming call. You can hang up at any 
time by pressing and holding the phone button .
USING SYNC TO ACCESS DIGITAL MEDIA
SYNC has a media hub with multiple inputs allowing you to 
access personal media from your digital devices. Plug in your 
USB media devices such as phones and MP3 players and use 
SYNC to play all of your favorite music. Wait for the system to 
finish indexing your music to begin listening. 
Using voice commands to play music 
1.  Plug your media player into your USB port.
2.   Press the 
 button. When prompted, say  
“USB”, then follow-up saying one of the following  
voice commands:
“Play all” “Play next 
“Play  
3.  The system repeats your command and then plays  
your selection.
page no. ten*if equippedpage no. eleven     

SYNC® 3*
page no. twelve*if equipped
A Revo lutio nary Way to Co nnect with Yo ur Vehicle.
PAIRING YOUR PHONE 
WITH SYNC 3
Pair your phone to SYNC before using SYNC 3. 
Make sure that your vehicle is in park (P) and 
you switch on both your ignition and radio.
1.   Make sure that you switch on Bluetooth in 
your cellular phone. This lets your phone   
find SYNC.
2. Touch  Add Phone on the touchscreen.
3. Select  SYNC on your device. A six-digit PIN 
appears on your device.
4.   If your device prompts you to enter a PIN, 
enter the PIN displayed on the touchscreen. 
Skip the next step.
5.    When prompted on your phone’s display, 
confirm that the PIN provided by SYNC 3 
matches the PIN displayed on your   
cellular phone.
6.   The display indicates when the pairing   
is successful.
Use the touchscreen to explore and interact with your vehicle. The touch\
screen works the same way traditional controls, knobs 
 
and buttons do. Press the various areas on your touchscreen to personali\
ze the many features and settings of your vehicle all in   
one place. The system provides easy interaction with your audio, climate\
, phone, navigation*, mobile apps and settings.
GET IN TOUCH USING YOUR TOUCHSCREEN
Use the feature bar at the bottom of the touchscreen to access the many \
features of SYNC 3.
      Phone
After pairing your phone, you can access 
more phone-dependent features:
 • Recent call lists.
  •  Contacts: Sort alphabetically and 
choose a specific letter to begin 
viewing your entries.
  •  Phone settings: Pair another phone, 
and set ring tones and alerts.
  • Text messages.
  •  Do not disturb: Send all calls to your 
voice mail, and all ring tones and 
alerts set to silent mode.
Note: Use the voice commands to make 
calls. Say “Call James at home” or “Dial 
555-1212”. You can use the touchscreen 
to place calls as well. Refer to the SYNC 
Supplement for complete details. 
 navigation*
Press the navigation* icon to set your 
destination. Select one of two ways to 
find your destination: • Destination mode lets you key in a 
specific address or use a variety of 
search methods to locate where you 
want to go. 
•  Map mode shows advanced viewing 
of 2D city maps, 3D landmarks and 
3D city models (when available). 
See your  SYNC Supplement for details.
SET A DESTINATION
Press Destination on your touchscreen 
and then press Search. Enter a street 
address, intersection, city or a point of 
interest (POI).
You can also use voice commands. Say 
“Find a point of interest” and then select a 
category, such as hotels or restaurants.
After you choose your destination, press 
Start. The system uses a variety of 
screens and visible prompts to guide   
you to your destination. 
The navigation map shows your 
estimated time of arrival, remaining travel 
time and the distance to your destination.
NAVIGATION MENU
During active navigation, touch the 
bottom of the screen to view the menu, 
and then select Screen View. 
• Full Map.
•  Highway Exit Info displays on the 
right side of the touchscreen. View 
POI icons (restaurants, ATMs, etc.) 
as they pertain to each exit. You   
can select a POI as a waypoint, if   
you wish. 
•  Turn List  shows all of the available 
turns on your current route.
•  Traffic List displays SiriusXM Traffic  
and Travel Link* information. 
*if equippedpage no. thirte en     

comfort
SEATING-TO -CARGO VERSATILITY
Note:  Before folding the second- or third-row seats, make sure to flip down th\
e head 
restraints by pulling on the strap, and remove all items from the floor \
and seats.
TO FOLD THE FLAT
-FOLDING SECOND-ROW SEATS TO
THE LOAD FLOOR
Pull up on the handle located behind the seatback while pushing the seat\
back 
forward and down into the seat cushion. 
Note: You may need to exert a moderate force to move the seat forward and dow\
n. 
TO RETURN THE SEATS TO AN UPRIGHT
SEATING POSITION  
Lift and pull the seat rearward until the latch engages fully. 
E -Z ENTRY INTO THE THIRD -ROW SEATS
The E-Z entry seat allows for easier entry and exit to and from the thir\
d-row seat.
To enter the third-row seating area  
1.  Fold the head restraint forward. 
2.  Pull up on lever 1. 
3.    Fold down the second-row seat and release the handle.
4.    Pull the handle up again until the seat releases from the floor. 
5.    Push the seat upward and fold it away from the third row. 
Pull StrapHandle
Lever 1 Position 2 Position 3
To return the seat to an upright seating position
 1.   Push the seat down and latch it to the floor.
2.    Bring the seatback to an upright position. It 
should lock into position.
3.    Lift up on the head restraint until it locks into  
its original position.
*if equippedpage no. fifte en
  Climate
Access climate control features, including 
the temperature, airflow direction, fan 
speed and other climate features for you 
and your front passenger.
SET YOUR TEMPERATURE
•   Touch the Climate icon on  
the touchscreen.
•      Use voice commands to change your 
settings, like “Climate set temperature 
to 72 degrees” and SYNC 3 makes  
that adjustment.
•     You can also use the 
▲ or ▼ buttons  
on the touchscreen.
 audio
No matter how you store your music, 
SYNC makes it yours to enjoy when you’re 
behind the wheel. Just press the Audio  
icon on the touchscreen. From here, you 
can easily go between AM/FM, SiriusXM 
and other media sources. 
SET YOUR RADIO PRESETS
•  Tune to the station and then press 
and hold one of the memory preset 
buttons. The audio mutes briefly 
while the system saves the station, 
and then the audio returns.
•  Two preset banks are available for 
AM and three banks for FM. To access 
additional presets, tap the preset 
button. The indicator on the preset 
button shows which bank of presets 
you are currently viewing.
BRING IN YOUR OWN MUSIC
Use SYNC 3 to play all of your favorite 
music from phones, flash drives and 
other devices.
Plug your device into a USB port, select 
Sources and then choose USB. Wait for 
the system to finish indexing your music 
to begin listening. You can even create 
random playlists by using the   
Shuffle function. 
 Apps
STREAM APPS
The system supports the use of certain 
types of apps such as Pandora® or 
iHeartRadio® through a USB or Bluetooth-
enabled devices.
Each app gives you different on-screen 
options depending on the app’s content. 
For more information, refer to the SYNC 
Supplement. For support, visit the website 
or call the toll-free number.
See the inside front cover of this guide  
for details.
SYNC® 3* ( co ntinued )
page no. fo urteen*if equipped