2016 FORD ESCAPE eps

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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Escape/Kuga (TM2), enUSA, First Printing Customer Assistance

You have limited engine power when in the
fail-safe mode, so drive your vehicle with
caution. Your vehicle will not be able to
maintain high-speed operation and the
engine will run rough. Remember that the
engine is capable of completely shutting
down automatically to prevent engine
damage, therefore:
1. Pull off the road as soon as safely
possible and switch the engine off.
2. Arrange for your vehicle to be taken to an authorized dealer.
3. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and replenish if low.
5. Re-start the engine and take your vehicle to an authorized dealer.
Note: Driving your vehicle without repairing
the engine problem increases the chance of
engine damage. Take your vehicle to an
authorized dealer as soon as possible.
AUTOMATIC TRANSMISSION
FLUID CHECK
The automatic transmission does not have
a transmission fluid dipstick.
Have an authorized dealer check and
change the transmission fluid at the
correct service interval. See Scheduled
Maintenance (page 346). Your
transmission does not consume fluid.
However, if the transmission slips, shifts
slowly or if you notice a sign of leaking
fluid, contact an authorized dealer.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components. BRAKE FLUID CHECK
Fluid levels between the MIN and MAX
lines are within the normal operating range;
there is no need to add fluid. If the fluid
levels are outside of the normal operating
range, the performance of the system
could be compromised; seek service from
your authorized dealer immediately.
POWER STEERING FLUID
CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
WASHER FLUID CHECK
WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze
protection. Failure to use washer fluid with
antifreeze protection in cold weather could
result in impaired windshield vision and
increase the risk of injury or accident. Note:
The front and rear washer systems
are supplied from the same reservoir.
Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See Capacities and
Specifications (page 268).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle ’s paint finish, wiper blades or
washer system.
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Escape/Kuga (TM2), enUSA, First Printing Maintenance

Install the new bulbs in reverse order from
the steps above. Be sure that the spring
clip is not damaged or detached from the
headlamp assembly during the
replacement procedure.
Replacing HID Headlamp Bulbs (If
Equipped)
The low beam headlamps on your vehicle
use a high intensity discharge source.
These lamps operate at a high voltage.
When the bulb is burned out, the bulb and
starter capsule assembly must be replaced
by your authorized dealer.
Replacing Side Marker Bulbs 1. Remove the bulb socket from the
headlamp assembly by turning it
counterclockwise.
2. Remove the bulb by gently pull the bulb straight out of the socket.
Install the new bulb in reverse order. Replacing Fog, Park and Turn
Signal Bulbs
Fog Lamp
A
Park Lamp
B
Turn Signal lamp
C 1. Remove the screws from the splash
shield at the wheel well to gain access
to the lamp assembly.
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2.
Remove the bulb holder from the lamp
assembly by turning it
counterclockwise.
3. Disconnect the electrical connector.
4. Remove the bulb from the bulb holder
by pulling it straight out.
Install the new bulbs in reverse order from
the steps above.
Replacing Tail, Brake and Turn
Signal Bulbs 1. Make sure the headlamp control is in
the off position and open the liftgate.
2. Remove the two bolt covers using a standard flat tip screwdriver.
3. Remove the two bolts from the lamp assembly.
4. Gently pull the lamp assembly away from the vehicle. 5. Disconnect the electrical connector.
6.
Remove the turn signal bulb or the tail
and brake bulb by turning the bulb
socket counterclockwise. Gently pull
the bulb straight out of the socket.
Install the new bulb in reverse order.
Replacing Reverse Lamp Assembly
For bulb replacement, see your authorized
dealer.
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Replacing License Plate Lamp Bulb
1. Carefully release the spring clip.
2. Remove the lamp.
3. Remove the bulb.
Reverse steps to reinstall bulb.
Replacing High-Mount Brake Lamp
Bulb
Your vehicle is equipped with an LED
center high-mount stop lamp located in
the spoiler. It is designed to last the life of
the vehicle. If replacement is required, see
your authorized dealer.
BULB SPECIFICATION CHART
Replacement bulbs are specified in the
chart below. Headlamp bulbs must be
marked with an authorized
“D.O.T.” for
North America to ensure lamp
performance, light brightness and pattern
and safe visibility. The correct bulbs will
not damage the lamp assembly or void the
lamp assembly warranty and will provide
quality bulb burn time. Trade number
Function
9005LL
Headlamps high beam (Halogen)
H1
* Headlamps high beam (HID)
H11LL
Headlamp low beam (Halogen)
D3S
* Headlamp low beam (HID)
168
Sidemarker - front
WY5W
Park lamp - front (HI Series)
194
Park lamp - front (Low Series)
WY21W
Turn lamp - front (HI Series)
W21W
Turn lamp - front (Low Series)
H10 (9145)
Fog lamps
3157K
Tail/brake lamp
T20
Turn lamp - rear
921
Backup lamp
W5W
License plate lamp
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10. Remove the lug nuts with the lug
wrench.
Note: If equipped with full wheel covers
with exposed wheel nuts, remove the wheel
nuts prior to removing the wheel cover or
damage to the wheel cover may occur.
11. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts
until the wheel is snug against the
hub. Do not fully tighten the lug nuts
until the wheel has been lowered.
12. Lower the wheel by turning the jack handle counterclockwise. 13.
Remove the jack and fully tighten the
lug nuts in the order shown. See
Technical Specifications (page
266).
Stowing the flat tire
1. Put the jack and lug wrench away. Make sure the jack is fastened so it
does not rattle when you drive.
2. Unblock the wheels.
3. Stow the flat tire on the floor in the cargo area. Secure with the flat tire
retainer strap by following the next
steps: 4. Locate the cargo tie-down near the
seatback. Push the loop of the retainer
strap through the tie-down. Thread the
non-loop end through the loop. 265
Escape/Kuga (TM2), enUSA, First Printing Wheels and TiresE162190 12
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Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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Escape/Kuga (TM2), enUSA, First Printing Scheduled Maintenance