2016 FORD EDGE Audio System

Voice Command
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SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below. Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.Phone issues
Possible solution(s)
Possible cause(s)
Issue
Review your phone's manualabout audio adjustments.
The audio control settings
on your phone may be
affecting SYNC perform- ance.
There is excessive back-
ground noise during a phone call.
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
During a call, I can hear the
other person but theycannot hear me.
Go to the website to reviewyour phone's compatibility.
This is a phone-dependent feature.
SYNC is not able to down- load my phonebook. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
Try pushing your phonebook contacts to SYNC by usingthe Add Contacts feature.
This may be a possible
phone malfunction. Use the SYNCmyphone
feature available on the website.
Try pushing your phonebook contacts to SYNC by usingthe Add Contacts feature.
This may be a limitation on
your phone's capability.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
387
Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing SYNC™

1
180 Degree Camera.....................................195
Camera Views..................................................... 196
Using the 180 degree camera system........196
A
A/C See: Climate Control.......................................... 123
About This Manual...........................................7
ABS See: Brakes............................................................ 175
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 175
Accessories....................................................395 Exterior Style....................................................... 395
Interior Style........................................................ 395
Lifestyle................................................................. 395
Peace of Mind..................................................... 395
Accessories See: Replacement Parts
Recommendation............................................. 11
ACC See: Using Adaptive Cruise Control............198
Active Park Assist.........................................187 Deactivating the Active Park Assist
Feature ................................................................ 191
Parallel Parking, Perpendicular Parking, Park Out Assist............................................... 187
Troubleshooting the System........................... 191
Adjusting the Headlamps.........................276 Vertical Aim Adjustment................................. 276
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column
............................................................72
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column
............................................................72
Easy Entry and Exit Feature.............................. 73
End of Travel Position......................................... 73
Memory Feature.................................................... 73
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control.......................................... 123
Air Filter See: Changing the Engine Air Filter.............282 Alarm
See: Anti-Theft Alarm........................................ 70
All-Wheel Drive
.............................................170
Ambient Lighting...........................................85
Anti-Theft Alarm............................................70 Arming the Alarm................................................. 70
Disarming the Alarm........................................... 70
Appendices.....................................................418
Audible Warnings and Indicators.............97 Headlamps On Warning Chime...................... 97
Key in Ignition Warning Chime......................... 97
Keyless Warning Alert......................................... 97
Parking Brake On Warning Chime.................. 97
Audio Control - Vehicles With: Voice Control.............................................................74
Seek, Next or Previous........................................ 74
Audio Control - Vehicles Without: Voice Control
.............................................................73
MEDIA....................................................................... 73
Seek, Next or Previous........................................ 73
Audio System................................................343 General Information......................................... 343
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................344
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................347
Audio Unit - Vehicles With: Sony AM/ FM/CD..........................................................348
Menu Structure.................................................. 350
Autolamps.......................................................80 Windshield Wiper Activated
Headlamps........................................................80
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC)/Premium AM/FM/
CD....................................................................125
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC)/Sony Audio
System...........................................................126
Automatic High Beam Control..................82 Activating the System........................................ 82
Manually Overriding the System.................... 83
437
Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing Index

USB Port.........................................................356
Using Adaptive Cruise Control................198
Automatic Cancellation................................... 201
Blocked Sensor................................................... 202
Canceling the Set Speed............................... 200
Changing the Set Speed.................................. 201
Detection Issues................................................. 201
Following a Vehicle............................................ 199
Hilly Condition Usage........................................ 201
Overriding the System.................................... 200
Resuming the Set Speed................................. 201
Setting the Adaptive Cruise Speed.............199
Setting the Gap Distance............................... 200
Switching Adaptive Cruise Control Off....................................................................... 201
Switching Adaptive Cruise Control On........................................................................\
198
Switching to Normal Cruise Control...........203
System Not Available...................................... 202
Using All-Wheel Drive.................................170 Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 170
Using Cruise Control....................................197
Switching Cruise Control Off......................... 198
Switching Cruise Control On........................... 197
Using MyKey With Remote Start Systems
..........................................................56
Using Snow Chains......................................315
Using Stability Control................................182
Using Summer Tires
....................................315
Using SYNC™ With Your Media Player.............................................................378
Accessing Your USB Song Library...............382
Bluetooth Devices and System Settings............................................................ 384
Connecting Your Digital Media Player to the USB Port........................................................... 378
Media Menu Features...................................... 382
Media Voice Commands................................. 379
USB 2..................................................................... 384
Voice Commands for Audio Sources.........385 Using SYNC™ With Your Phone.............361
Accessing Features through the Phone
Menu................................................................. 366
Accessing Your Phone Settings................... 369
Bluetooth Devices............................................. 370
Making Calls........................................................ 364
Pairing a Phone for the First Time................361
Pairing Subsequent Phones.......................... 362
Phone Options during an Active Call.........365
Phone Voice Commands................................ 363
Receiving Calls................................................... 365
System Settings.................................................. 371
Text Messaging................................................... 367
Using Traction Control...............................180 Switching the System Off............................... 180
System Indicator Lights and Messages......................................................... 180
Using a Switch.................................................... 180
Using the Information Display Controls............................................................ 180
Using Voice Recognition...........................359 Initiating a Voice Session................................ 359
System Interaction and Feedback.............360
Utilizing the Mediation/Arbitration Program (Canada Only)
........................246
V
Vehicle Care
...................................................283
General Information......................................... 283
Vehicle Certification Label........................331
Vehicle Identification Number................330
Vehicle Storage
............................................288
Battery................................................................... 289
Body....................................................................... 288
Brakes.................................................................... 289
Cooling system................................................... 289
Engine.................................................................... 288
Fuel system......................................................... 289
General.................................................................. 288
Miscellaneous..................................................... 289
Removing Vehicle From Storage.................289
Tires........................................................................\
289
Ventilation See: Climate Control.......................................... 123
VIN See: Vehicle Identification Number............330
Voice Control
....................................................74
446
Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing Index