2016 FORD C MAX HYBRID phone

United States
Ford Customer Relationship Center
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
owner.ford.com
@FordService
Canada
Ford Customer Relationship Centre
1-800-565-3673 (FORD)
ford.ca
@FordServiceCA
QUICK
REFERENCE
GUIDE
2016
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GM5J 19G217 FA
August 2015
First Printing
Quick Reference Guide
C-MAX Hybrid
Litho in U.S.A.
This Quick Reference Guide is not intended
to replace your vehicle Owner’s Manual
which contains more detailed information
concerning the features of your vehicle, as
well as important safety warnings designed
to help reduce the risk of injury to you and your
passengers. Please read your entire Owner’s
Manual carefully as you begin learning about
your new vehicle and refer to the appropriate
chapters when questions arise. All information
contained in this Quick Reference Guide was
accurate at the time of duplication. We reserve
the right to change features, operation and/
or functionality of any vehicle specification at
any time. Your Ford dealer is the best source
for the most current information. For detailed
operating and safety information, please
consult your Owner’s Manual.
WARNINGDriving while distracted can result in loss of
vehicle control, crash and injury. We strongly
recommend that you use extreme caution
when using any device that may take your
focus off the road. Your primary responsibility
is the safe operation of your vehicle. We
recommend against the use of any hand-held
device while driving and encourage the use of
voice-operated systems when possible. Make
sure you are aware of all applicable local laws
that may affect the use of electronic devices
while driving.
learn more about
your vehicle
FORD.CA
OWNER.FORD.COM
To put QR tags to work for you, use your mobile
phone’s browser or app store link to download
a QR tag reader. Then follow the directions
to scan the QR tag and see your vehicle’s
features come to life.

7
6
instrument
panel
78
6
4
32
2
3 RIGHT VEHICLE
INFO DISPLAY
Access info about various
systems or the animated
EcoGuide with efficiency leaves
by using the right, 5-way controls.
Scroll through the menu,
highlight selections and make
adjustments. Press OK to confirm
your choices.
4 STEERING WHEEL MEDIA CONTROLS
Volume: Press + to increase or – to decrease volume levels.
Press to access the next/
previous media selection.
Pull
to access
voice recognition.
Press
to access phone mode
or to answer a call.
Press
to end a phone call.
5 TILT AND TELESCOPE
STEERING COLUMN
Unlock the steering wheel by
pulling the lever down. Adjust the
steering wheel to your desired
position. Push the lever up to lock
the steering wheel in place.
6 PUSH-BUTTON SWITCH WITH
SILENT START
*
Allows you to go into “Ready
to Drive” mode by pressing the
START STOP button while fully
pressing down on the brake
pedal. A green
“Ready to
Drive” indicator light appears in
the information display after you
start the vehicle. This lets you
know that the vehicle is on and
ready for driving. Press the
START STOP button again to
switch the vehicle off.
NOTE Your transmitter must
be inside the vehicle to put the
vehicle in accessory mode or
“Ready to Drive”.
7 HAZARD CONTROL
8 DOOR LOCK INDICATOR LIGHT
Lights when you lock all the
doors and does not light when a
door remains open or unlocked.
The central door locks are on the
driver and front-passenger doors,
and on your transmitter.
9 ECO SELECT
See page 5 of this guide
for details.
1 CRUISE CONTROL
To Set a Cruise Control Speed
A. Press and release the ON button.
B. Drive to the desired speed.
C. Press and release the SET+ button, then
take your foot off the accelerator.
After setting your speed, press SET+ or SET–
to adjust cruise speed. To disable, press OFF,
tap the brake pedal or pull the CAN control
toward you.
2 LEFT VEHICLE INFO DISPLAY

Provides specific information about various
systems on your vehicle. Use the left, 5-way
controls to use SmartGauge
®, customize views,
and choose and confirm settings and messages.
Refer to the Information Displays chapter of
your Owner’s Manual for more information.
*if equipped
1
5
3
7
9

9
8
SYNC
®
PAIRING YOUR CELL PHONE
WITH SYNC
In order to use many of the features of SYNC, you must
first pair and connect your phone with SYNC.
NOTE If you have SYNC 3*, you can pair your phone through the touchscreen.
See your SYNC Supplement for details.
To Pair Your Cell Phone for the First Time
1. Make sure that your vehicle is in park (P) and you switch on your ignition and radio.
Put your phone into Bluetooth discovery mode. See your phone’s manual, if necessary .
2. Press the
button. When the display indicates no phone paired, press OK.
3. When Find SYNC appears in the display, press OK. When prompted on your phone’s
display, enter the six-digit PIN provided by SYNC in the radio display .
4. The display indicates when the pairing is successful.
The System May Prompt You to
» Set your phone as the primary or favorite (the primary phone receives messages
and voicemail).
» Download your phone book (a requirement to use the full set of voice commands).
» Switch on 911 Assist
®.
TIPS
» Make sure you accept the request from SYNC to access your phone.
» To pair subsequent phones, please refer to your SYNC Supplement.
» If you experience pairing problems, try performing a clean pairing by deleting your
services from SYNC, deleting your phone pairing from SYNC, and then repeating the
Pairing Your Cell Phone with SYNC process.
WHY DO YOU NEED A SYNC
OWNER ACCOUNT?
A SYNC owner account provides the
latest software updates and, when you
have questions, free customer support.
Create your account by visiting the website
or calling the toll-free number for more
information. See the Commonly Used
Voice Commands page of this guide for
more details.
USING YOUR CELL
PHONE WITH SYNC
NOTE Enter your phone book contacts
with both first and last names to increase
the ability of SYNC to select the correct
contact. Remember to say the contact
name exactly as you listed it in your
phone book.
Making a Phone Call
Use SYNC to make a phone call to anyone
in your phone book by pulling the voice
control
and when prompted, give
a voice command. For a list of voice
commands, say “What can I say?”.
For example, you could say “Call Jake Smith
at home”. SYNC repeats the command
back to you and dials the number.
NOTE You can make phone calls by
pulling the voice control
and when
prompted, give the voice command “Dial”,
then say the phone number.
Answering Incoming Calls
Whenever you have an incoming call, the
name and number of the person calling
appears in the display. Press the
button
to answer an incoming call. You can hang
up at any time by pressing and holding the
button.
USING SYNC TO
ACCESS DIGITAL MEDIA
Plug in your USB media devices, such as
phones, flash drives and MP3 players, and
use SYNC to play all of your favorite music.
The media hub is in your center console.
Using Voice Commands to Play Music
1. Plug your media player into your
USB port.
2. Pull the voice control
. When
prompted, say “USB”, then follow-up
with a voice command.
SYNC is a Hands-free,
Voice Recognition System
Used for Entertainment,
Information and
Communication.
SYNC. SAY THE WORD.
Before You Get Started
1. Set up your owner account at
owner.ford.com (U.S.) or
SyncMyRide.ca (Canada). Register by
following the on-screen instructions.
After registering you can see which
services you may be eligible for.
2. SYNC uses a wireless connection
called
Bluetooth® to communicate
with your phone. Switch on Bluetooth
mode in your phone’s menu options.
This lets your phone find SYNC. If you
need more details on setting up your
phone with SYNC, call the toll-free
number, visit the website or your
phone manufacturer’s website.
See page 10 of this guide for details.
*if equipped

11
10
SYNC
®
3*
GETTING STARTED WITH SYNC 3
Use the touchscreen to explore and interact with your vehicle. The
screen works the same way as traditional controls, knobs and buttons
do. Press the various icons on your touchscreen to personalize the
many features and settings of your vehicle. The system provides easy
interaction with your cellular phone, multimedia entertainment, climate
controls, navigation system* and apps.
Apps > EV Info
Press the Electric Vehicle “road and leaf” icon to access
the Power Flow display. This screen shows you where your
vehicle power is coming from and where your vehicle is
using it.
GENERAL TIPS
» Press the home icon
at any time to
return to your home screen.
» For additional support, refer to your SYNC Supplement,
visit the website or call the toll-free number. See the
Commonly Used Voice Commands page of this guide
for more details.
A REVOLUTIONARY WAY TO CONNECT WITH YOUR VEHICLE.
*if equipped
commonly used SYNC® 3*
voice commands
Basic Commands
» Main menu
» Go back
» Cancel
» List of commands
» Next page
» Previous page
» Help
Phone
» Phone list of commands
» Pair phone
» Call
» Call home/at work>
» Dial
» Listen to text message
Audio
» AM <530-1710>
» FM <87.9-107.9>
» Bluetooth Audio
» CD
» USB
» Sirius <0-233>
»
Navigation *
»
Navigation list of commands
» Destination previous destination>
» Find POI/intersection>
» Show route
» Where am I?
» SiriusXM Traffic and Travel
Link list of commands
- Show weather map/5 day
forecast/fuel prices>
- Help
Climate *
»
Climate list of commands
» Climate set temperature
Apps
» List mobile apps
» Find new apps
Pull the voice control on the steering wheel and then say:
*if equipped
Some services may not be available in your area. Refer to your SYNC Supplement, visit the website or call the toll-free number for more
information. For U.S. customers: Visit owner.ford.com or call 1-800-392-3673 (select Option 1 or 2 for language, then Option 3).
For Canadian customers: Visit SyncMyRide.ca or call 1-800-565-3673 (select Option 1 or 2 for language, then Option 3).
10

13
12
CLIMATE
Access climate control features, including
the temperature, airflow direction, fan
speed and other climate features for you
and your front passenger.
Set Your Temperature
» Touch the Climate icon on
the touchscreen.
» Use voice commands to change your
settings, like “Climate set temperature
to 72 degrees” and SYNC 3 makes
that adjustment.
» You can also use the
or buttons
on the touchscreen.
AUDIO
No matter how you store your music, SYNC
makes it yours to enjoy when you’re behind
the wheel. Just press the audio icon on the
touchscreen. From here, you can easily go
between AM, FM, SiriusXM and other
media sources.
Set Your Radio Presets
» Tune to the station and then press
and hold one of the memory preset
buttons. The audio mutes briefly while
the system saves the station, and then
the audio returns.
» Two preset banks are available for
AM and three banks for FM. To access
additional presets, tap the preset
button. The indicator on the preset
button shows which bank of presets
you are currently viewing.
APPS
Stream Apps
The system supports the use of certain
audio apps such as Pandora
® or
iHeartRadio® through a USB or
Bluetooth-enabled devices.
Each app gives you different on-screen
options depending on the app’s content.
For more information, refer to your SYNC
Supplement, or see the Commonly Used
Voice Commands page of this guide for the
website address and phone numbers.
GET IN TOUCH USING YOUR TOUCHSCREEN
Use the feature bar at the bottom of the touchscreen to access the many features of SYNC 3*.SYNC
®
3* continued
PHONE
After pairing your phone, you can access
more phone-dependent features:
» Recent call lists.
» Contacts: Sort alphabetically and
choose a specific letter to begin
viewing your entries.
» Phone settings: Pair another phone
and set ring tones and alerts.
» Text messages.
» Do not disturb: Send all calls to your
voicemail, and all ring tones and alerts
set to silent mode.
NOTE Use the voice commands to make
calls. Say “Call James at home” or “Dial
555-1212”. You can use the touchscreen
to place calls as well. Refer to your SYNC
Supplement for complete details.
NAVIGATION*
Press the navigation* icon and then select
one of two ways to find your destination:
» Destination mode lets you key in a
specific address or use a variety of
search methods to locate where you
want to go.
» Map mode shows advanced viewing of
2-D city maps, 3-D landmarks and 3-D
city models (when available).
Set a Destination
Press Destination on your touchscreen and
then press Search . Enter a street address,
intersection, city or a point of interest (POI).
You can also use voice commands. Say
“Find a point of interest” and then select a
category, such as Hotels or Restaurants.After you choose your destination, press
Start Route. The system uses a variety of
screens and visible prompts to guide you to
your destination.
The navigation map shows your estimated
time of arrival, remaining travel time and
the distance to your destination.
Navigation Menu
While you are on your route, you can change
your touchscreen view: Touch Menu on
the bottom of the screen, and then select
Screen View to choose from any of
the following:

» Full Map.
» Highway Exit Info displays on the right
side of the touchscreen. View POI
icons (restaurants, ATMs, etc.) as they
pertain to each exit. You can select a
POI as a waypoint, if you wish.
» Turn List shows all of the available
turns on your current route.
» Traffic List displays SiriusXM Traffic
and Travel Link* information.
*if equipped
*if equipped