Crashes
A crash or impact significant enough torequire an emergency response forconventional vehicles would also requirethe same response for an electric orhybrid-electric vehicle.
If possible
•Move your car to a safe, nearbylocation and remain on the scene.
•Roll down the windows before shuttingyour vehicle off.
•Place your vehicle in Park, set theparking brake, turn off the vehicle,activate the hazard lights, and moveyour key(s) at least 16 feet (5 meters)away from the vehicle.
Always
•Call 911 if assistance is needed andadvise that an electric or hybrid-electricvehicle is involved.
•Do not touch exposed electricalcomponents or the enginecompartment, as a shock hazard mayexist.
•Avoid contact with leaking fluids andgases, and remain out of the way ofoncoming traffic until emergencyresponders arrive.
•When emergency responders arrive,tell them that the vehicle involved is anelectric vehicle or hybrid vehicle.
Fires
As with any vehicle, call 911 immediately ifyou see sparks, smoke or flames comingfrom the vehicle.
•Exit the vehicle immediately.
•Advise 911 that an electric orhybrid-electric vehicle is involved.
•As with any vehicle fire, do not inhalesmoke, vapors or gas from the vehicle,as they may be hazardous.
•Remain a safe distance from thevehicle and try to stay clear of thesmoke.
•Stay out of the roadway and stay outof the way of any oncoming trafficwhile awaiting the arrival of emergencyresponders.
Post-Incident
•Do not store a severely damagedvehicle with a lithium-ion battery insidea structure or within 50 feet (15meters) of any structure or vehicle.
•Make sure that passenger and cargocompartments remain ventilated (i.e.open window, door or trunk).
•For vehicles in the United States, notifyFord Motor Company 1-800-392-3673(then follow the prompts on the voiceresponse menu), an authorized Forddealer or service center as soon aspossible as there may be other stepsto secure and discharge thehigh-voltage battery.
•For vehicles in Canada, notify FordMotor Company 1-800-565-3673(then follow the prompts on the voiceresponse menu), an authorized Forddealer or service center as soon aspossible as there may be other stepsto secure and discharge thehigh-voltage battery.
•Call 911 if you observe leaking fluids,sparks, smoke or flames, or heargurgling or bubbling from thehigh-voltage battery.
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Roadside Emergencies
Protected componentsFuse amp ratingFuse or relay number
Hands-free liftgate entry module.5AF1
Keyless vehicle module.10AF2
Keyless vehicle door handles.5AF3
Door control unit front left.25AF4
Door control unit front right.25AF5
Door control unit rear left.25AF6
Door control unit rear right.25AF7
Not used.—F8
Driver seat motor.25AF9
Heated rear window.25AF10
Ignition relay.5AF11
Battery electronics control module.15AF12
Not used.—F13
Charger (C-MAX Energi).10AF14
Not used.—F15
Not used.—F16
Battery electronics control module.10AF17
Battery electronics control module — fan.15AF18
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FusesE129927
SIRIUS satellite radio is asubscription-based satellite radio servicethat broadcasts a variety of music, sports,news, weather, traffic and entertainmentprogramming. Your factory-installedSIRIUS satellite radio system includeshardware and a limited subscription term,which begins on the date of sale or leaseof your vehicle. See an authorized dealerfor availability.
For more information on extendedsubscription terms (a service fee isrequired), the online media player and acomplete list of SIRIUS satellite radiochannels, and other features, please visitwww.siriusxm.com in the United States,www.siriusxm.ca in Canada, or call SIRIUSat 1-888-539-7474.
Satellite Radio Electronic SerialNumber (ESN)
You need your ESN to activate, modify ortrack your satellite radio account. When insatellite radio mode, tune to channel 0.
Troubleshooting
ActionConditionMessage
No action required. Thismessage should disappearshortly.
Radio requires more thantwo seconds to produceaudio for the selectedchannel.
Acquiring…
If this message does notclear shortly, or with an igni-tion key cycle, your receivermay have a fault. See anauthorized dealer for service.
There is an internal moduleor system failure present.Satellite antenna fault
SIRIUS system failure
Tune to another channel orchoose another preset.The channel is no longeravailable.Invalid Channel
Contact SIRIUS at 1-888-539-7474 to subscribe tothe channel, or tune toanother channel.
Your subscription does notinclude this channel.Unsubscribed Channel
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from theSIRIUS satellite or SIRIUStower to your vehicleantenna.
No Signal
No action required. Theprocess may take up tothree minutes.
Update of channelprogramming in progress.Updating…
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Audio System
Action and DescriptionMessage
Repeat entering letters to narrow yoursearch. When you are satisfied withyour entry press the right arrow key onthe bezel.SYNC will jump to the phonebookcontact name that matches your entry.Press OK.In addition to the Phonebook entryname, the phone number label (Work,Cell, Home or Other) shows on thedisplay. If there are multiple phonenumber entries for a particular Phone-book name, you can scroll through thedifferent phone labels at this time.Once you have the desired phone labelon the screen press OK.The phone number that is stored underthe selected label will be shown on thedisplay. Press OK to dial this number.
Press the OK button to send, download, read and delete text
messages.1TEXT MESSAGE
View your cell phone's status, set ring tones, select your messagenotification, change phonebook entries and automatically download
your cell phone content among other features.1
PHONE SETNGS
Access the SYNC Services portal where you can request various
types of information, for example traffic reports and directions.3SYNC Services
Automatically place an emergency call to a 911 operator following
a crash.4911 Assist
Create and receive a diagnostic report card on your vehicle.3Vehicle Health
Interact with SYNC-capable mobile applications on your smart-phone.APPLICATIONS
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SYNC™
Voice command
1,2The system searches for aspecific artist/track/albumfrom the music indexedthrough the USB port.
SearchTrack ___| SearchSong ___
1,2This allows you to makeyour previous commandmore specific. By using thiscommand you can filterthough a previous selec-tion, such as an artist toplay only specific album.
Refinealbum ___
The system compiles aplaylist and then plays similarmusic to what is currentlyplaying from the USB portusing indexed metadatainformation.
SimilarMusic
Autoplay Off
Turn autoplay on to listen tomusic processed duringindexing. Turn autoplay off toallow the indexing process tofinish before the system playsany of your music.
Autoplay[on]
1 ___ is a dynamic listing, meaning that itcould be the name of anything, such as agroup, artist or song. For example youcould say "Play artist The Beatles".2 This voice command is not available untilindexing is complete.3 This voice command is only available infolder mode.
Bluetooth Audio Command Guide
Press the voice button and say:
Voice command
Bluetooth Audio
You can then say any of the following:
[Phone] Connections | [Media] Connec-tions | [Bluetooth] Connections
Pause
Play
[Play] Next Track | [Play] Next Song
[Play] Previous Track | [Play] PreviousSong
Media Menu Features
The media menu allows you to select yourmedia source, how to play your music, forexample by artist, genre, shuffle or repeat,and to add, connect or delete devices.
Press the AUX button, then the Menubutton to enter the Media Menu.
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SYNC™
For a complete listing of the accessoriesthat are available for your vehicle, pleasecontact your authorized dealer or visit theonline store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replaceany properly authorized dealer-installedFord Original Accessory found to bedefective in factory-supplied materials orworkmanship during the warranty period,as well as any component damaged by thedefective accessories.
Ford Motor Company warrants yourvehicle's accessory through the warrantythat provides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact an authorized dealer for detailsand a copy of the warranty.
Exterior style
•Custom graphics*.
•Hood deflector*.
•Side window deflectors.
•Splash guards.
Interior style
•Accent lighting.
•Cargo area protector.
•Door sill plates.
•Floor mats.
Lifestyle
•Ash cup or smoker's packages.
•Cargo net*.
•Roof racks and carriers*.
•Soft cargo organizers.
Peace of mind
•Bumper-mounted parking assistsystem*.
•Car covers.
•Charge cord storage bag*.
•Keyless entry keypad.
•Rear bumper protector.
•Remote start.
•Vehicle security systems.
•Wheel locks.
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Accessories
A
A/CSee: Climate Control.........................................108About This Manual...........................................7ABSSee: Brakes...........................................................164ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................165Accessories....................................................344Exterior style........................................................344Interior style.........................................................344Lifestyle.................................................................344Peace of mind.....................................................344AccessoriesSee: Replacement PartsRecommendation.............................................11Active Park Assist..........................................172Automatic Steering into ParkingSpace..................................................................173Deactivating the Park Assist Feature..........174Troubleshooting the System..........................174Using Active Park Assist...................................172Adjusting the Headlamps..........................231Horizontal Aim Adjustment...........................232Vertical Aim Adjustment..................................231Adjusting the Steering Wheel....................67Airbag Disposal...............................................43Air ConditioningSee: Climate Control.........................................108Air FilterSee: Changing the Engine Air Filter.............238AlarmSee: Anti-Theft Alarm........................................66Ambient Lighting............................................79Anti-Theft Alarm............................................66Arming the Alarm................................................66Disarming the Alarm...........................................66Appendices....................................................366Audible Warnings and Indicators.............92Automatic Transmission WarningChime...................................................................92Engine On Warning Chime................................92Headlamps On Warning Chime......................92Key in Ignition Warning Chime........................92Keyless Warning Alert ........................................92Parking Brake On Warning Chime..................92
Audio Control...................................................67Seek, Next or Previous.......................................68Audio System................................................283General Information.........................................283Audio Unit - Vehicles With: AM/FM/CD/SYNC.............................................................284Audio Unit - Vehicles With: PremiumAM/FM/CD.................................................286Audio Unit - Vehicles With: Sony AM/FM/CD..........................................................288Menu Structure..................................................289Autolamps.........................................................75Windshield Wiper ActivatedHeadlamps.........................................................75Automatic Climate Control......................108Temperature Control........................................109Automatic Engine Shutdown...................133Automatic Transmission.............................161Automatic Transmission...................................161Brake-Shift Interlock.........................................162If Your Vehicle Gets Stuck In Mud orSnow..................................................................163Automatic Transmission FluidCheck.............................................................227Autowipers........................................................70Auxiliary Power Points................................126110 Volt AC Power Point...................................12612 Volt DC Power Point.....................................126Locations...............................................................126
B
BatterySee: Changing the 12V Battery.....................228Bonnet LockSee: Opening and Closing the Hood...........218Booster Seats..................................................22Types of Booster Seats......................................23Brake Fluid Check.........................................227Brakes...............................................................164General Information..........................................164Breaking-In......................................................192Bulb Specification Chart...........................237
C
Cabin Air Filter..................................................111California Proposition 65..............................11
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Index
Capacities and Specifications...............280Specifications.....................................................280Car WashSee: Cleaning the Exterior...............................241Center Console..............................................128Changing a Bulb...........................................232Replacing Fog, Park and Direction IndicatorBulbs..................................................................234Replacing Headlamp Bulbs...........................232Replacing License Plate Lamp Bulb...........236Replacing Reverse Lamp and Tail LampBulbs..................................................................235Replacing Tail, Brake and DirectionIndicator Bulbs...............................................234Replacing the Center High Mounted BrakeLamp Bulbs.....................................................236Changing a Fuse............................................217Fuses........................................................................217Changing the 12V Battery.........................228Changing the Engine Air Filter................238Air Cleaner Assembly Components...........238Installing the Engine Air FilterElement............................................................240Removing the Engine Air FilterElement............................................................239Changing the Wiper Blades.....................229Changing the Rear Window WiperBlade.................................................................230Changing the Windshield WiperBlades...............................................................230Service Position..................................................229Charging the High Voltage Battery........155Charge Port...........................................................158Charging.................................................................158Charging Equipment.........................................155Disconnecting the Charging Coupler..........160Locking the Charging Coupler.......................159Waiting to Charge...............................................159Checking MyKey System Status...............54MyKey Distance....................................................54Number of Admin Keys......................................54Number of MyKeys..............................................54Checking the Wiper Blades......................229Child Restraint and SeatbeltMaintenance.................................................33Child Restraint Positioning.........................24Child Safety.......................................................15General Information.............................................15
Child Safety Locks..........................................25Left-Hand Side......................................................26Right-Hand Side...................................................26Cleaning Leather Seats.............................245Cleaning Products........................................241Cleaning the Alloy Wheels.......................245Cleaning the Engine....................................243Cleaning the Exterior...................................241Exterior Chrome Parts......................................242Exterior Plastic Parts........................................242Stripes or Graphics............................................242Underbody............................................................242Cleaning the Instrument Panel andInstrument Cluster Lens........................244Cleaning the Interior...................................244Cleaning the Windows and WiperBlades...........................................................243Clearing All MyKeys.......................................52Climate Control............................................108Collision, Damage or Fire Event..............199Guidance for Ford Motor Company Electricand Hybrid-Electric Vehicles EquippedWith High Voltage Batteries......................199Coolant CheckSee: Engine Coolant Check............................223Crash Sensors and Airbag Indicator........42Creating a MyKey............................................52Programming/Changing ConfigurableSettings...............................................................52Cruise Control.................................................68Principle of Operation.......................................179Cruise controlSee: Using Cruise Control................................179Customer Assistance.................................202
D
Data Recording..................................................9Event Data Recording...........................................9Service Data Recording........................................9Daytime Running Lamps..............................77Type 1 - Conventional(Non-Configurable)........................................77Type 2 - Configurable..........................................77Digital Radio...................................................291HD Radio Reception and StationTroubleshooting............................................292Direction Indicators........................................78
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Index