
This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle.
Canadian customers who require roadsideassistance, call 1-800-665-2006.
Vehicles Sold in Canada: UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference.
In Canada, this card is found in theWarranty Guide in the glove compartmentof your vehicle.
Vehicles Sold in Canada: RoadsideAssistance Program Coverage
The service is available 24 hours a day,seven days a week.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage.
For complete program coverage detailsyou may contact your dealer, you can callus in Canada at 1-800-665-2006, or visitour website at www.ford.ca.
HAZARD WARNING FLASHERS
Note:If used when the vehicle is notrunning, the battery will lose charge. Theremay be insufficient power to restart yourvehicle.
The hazard warning button islocated on the instrument panel.Use it when your vehicle iscreating a safety hazard for othermotorists.
•Press the button to turn on the hazardwarning function, and the front andrear direction indicators will flash.
•Press the button again to turn themoff.
FUEL SHUTOFF
WARNING
Failure to inspect and, if necessary,repair fuel leaks after a collision mayincrease the risk of fire and seriousinjury. Ford Motor Company recommendsthat the fuel system be inspected by anauthorized dealer after any collision.
In the event of a moderate to severecollision, this vehicle has a fuel pumpshut-off feature that stops the flow of fuelto the engine. Not every impact will causea shut-off.
Should your vehicle shut off after acollision, you may restart your vehicle.
For vehicles equipped with a key system:
1. Switch off the ignition.
2. Switch on the ignition.
3. Check the information display for theReady to Drive light as the gasolineengine may not start, but the electricmotor may be running. If you do not seethe Ready to Drive light, repeat Steps1 and 2 up to two more times.
For vehicles equipped with a push buttonstart system:
1. Press the push button start to switchoff the ignition.
2. Press the brake pedal and press thepush button start to switch on theignition.
3. Check the information display for theReady to Drive light as the gasolineengine may not start, but the electricmotor may be running. If you do not seethe Ready to Drive light, repeat Steps1 and 2 up to two more times.
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Roadside Emergencies

Crashes
A crash or impact significant enough torequire an emergency response forconventional vehicles would also requirethe same response for an electric orhybrid-electric vehicle.
If possible
•Move your car to a safe, nearbylocation and remain on the scene.
•Roll down the windows before shuttingyour vehicle off.
•Place your vehicle in Park, set theparking brake, turn off the vehicle,activate the hazard lights, and moveyour key(s) at least 16 feet (5 meters)away from the vehicle.
Always
•Call 911 if assistance is needed andadvise that an electric or hybrid-electricvehicle is involved.
•Do not touch exposed electricalcomponents or the enginecompartment, as a shock hazard mayexist.
•Avoid contact with leaking fluids andgases, and remain out of the way ofoncoming traffic until emergencyresponders arrive.
•When emergency responders arrive,tell them that the vehicle involved is anelectric vehicle or hybrid vehicle.
Fires
As with any vehicle, call 911 immediately ifyou see sparks, smoke or flames comingfrom the vehicle.
•Exit the vehicle immediately.
•Advise 911 that an electric orhybrid-electric vehicle is involved.
•As with any vehicle fire, do not inhalesmoke, vapors or gas from the vehicle,as they may be hazardous.
•Remain a safe distance from thevehicle and try to stay clear of thesmoke.
•Stay out of the roadway and stay outof the way of any oncoming trafficwhile awaiting the arrival of emergencyresponders.
Post-Incident
•Do not store a severely damagedvehicle with a lithium-ion battery insidea structure or within 50 feet (15meters) of any structure or vehicle.
•Make sure that passenger and cargocompartments remain ventilated (i.e.open window, door or trunk).
•For vehicles in the United States, notifyFord Motor Company 1-800-392-3673(then follow the prompts on the voiceresponse menu), an authorized Forddealer or service center as soon aspossible as there may be other stepsto secure and discharge thehigh-voltage battery.
•For vehicles in Canada, notify FordMotor Company 1-800-565-3673(then follow the prompts on the voiceresponse menu), an authorized Forddealer or service center as soon aspossible as there may be other stepsto secure and discharge thehigh-voltage battery.
•Call 911 if you observe leaking fluids,sparks, smoke or flames, or heargurgling or bubbling from thehigh-voltage battery.
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Roadside Emergencies

Protected componentsFuse amp ratingFuse or relay number
Cooling fan module.50A MidiF1
Electric water pump.50A MidiF2
Body control module supply 1.50A MidiF3
Body control module supply 2.50A MidiF4
Not used.—F5
Not used.—F6
Anti-lock brake system pump.40A**F7
Anti-lock brake system valve.30A**F8
Vacuum pump.40A**F9
Heater blower motor.40A**F10
Engine management.30A**F11
Not used.—F12
Powertrain control module relay.25A**F13
Rear wiper.20A**F14
Body control module KL30 supply.30A**F15
Body control module 15 feed.20A**F16
Transmission oil pump (C-MAX Energi).20A**F17
Front wiper motor.20A**F18
Anti-lock brake system and electronicstability program module.5A*F19
Horn.15A*F20
Stop light switch.5A*F21
Vacuum pump monitoring.5A*F22
Engine control module 15.5A*F23Powertrain control module 15.Transmission oil pump 15.
Relay coils.5A*F24Light switch module.
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Fuses

GENERAL INFORMATION
Have your vehicle serviced regularly to helpmaintain its roadworthiness and resalevalue. There is a large network ofauthorized dealers that are there to helpyou with their professional servicingexpertise. We believe that their speciallytrained technicians are best qualified toservice your vehicle properly and expertly.They are supported by a wide range ofhighly specialized tools developedspecifically for servicing your vehicle.
If your vehicle requires professional service,an authorized dealer can provide thenecessary parts and service. Check yourwarranty information to find out whichparts and services are covered.
Use only recommended fuels, lubricants,fluids and service parts conforming tospecifications. Motorcraft® parts aredesigned and built to provide the bestperformance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught inmoving parts.
•Do not work on a vehicle with theengine running in an enclosed space,unless you are sure you have enoughventilation.
•Keep all open flames and other burningmaterial (such as cigarettes) awayfrom the battery and all fuel relatedparts.
Working with the Engine Off
1.Set the parking brake and shift to park(P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On
WARNING
To reduce the risk of vehicle damageand/or personal burn injuries, do notstart your engine with the air cleanerremoved and do not remove it while theengine is running.
1.Set the parking brake and shift to park(P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
Opening the Hood
1.Inside the vehicle, pull the hood releasehandle located under the left-handside of the instrument panel.
2. Slightly lift the hood.
3. Release the hood latch by pushing thesecondary release lever to yourleft-hand side.
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MaintenanceE142457

Vehicles driven year-round in non-extremeclimates should use coolant meeting theFord specification for optimum coolingsystem and engine protection.
What You Should Know About Fail-Safe Cooling
If the engine coolant supply is depleted,this feature allows the vehicle to be driventemporarily before incremental componentdamage is incurred. The “fail-safe”distance depends on ambienttemperatures, vehicle load and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the enginecoolant temperature gauge will move tothe red (hot) area and:
The coolant temperaturewarning light will illuminate.
The service engine soonindicator will illuminate.
If the engine reaches a presetover-temperature condition, the enginewill automatically switch to alternatingcylinder operation. Each disabled cylinderacts as an air pump and cools the engine.
When this occurs the vehicle will stilloperate. However:
•The engine power will be limited.
•The air conditioning system will bedisabled.
Continued operation will increase theengine temperature and the engine willcompletely shut down, causing steeringand braking effort to increase.
Once the engine temperature cools, theengine can be re-started. Take your vehicleto an authorized dealer as soon as possibleto minimize engine damage.
When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use duringemergencies only. Operate yourvehicle in fail-safe mode only as longas necessary to bring your vehicle to restin a safe location and seek immediaterepairs. When in fail-safe mode, yourvehicle will have limited power, will not beable to maintain high-speed operation, andmay completely shut down withoutwarning, potentially losing engine power,power steering assist, and power brakeassist, which may increase the possibilityof a crash resulting in serious injury.
Never remove the coolant reservoircap while the engine is running or hot.
Note:Driving the vehicle without repairingthe engine problem increases the chance ofengine damage. Take your vehicle to anauthorized dealer as soon as possible.
You have limited engine power when in thefail-safe mode, so drive the vehicle withcaution. The vehicle will not be able tomaintain high-speed operation and theengine will run rough. Remember that theengine is capable of completely shuttingdown automatically to prevent enginedamage, therefore:
1. Pull off the road as soon as safelypossible and turn off the engine.
2. Arrange for the vehicle to be taken toan authorized dealer.
3. If this is not possible, wait a shortperiod for the engine to cool.
4. Check the coolant level and replenishif low.
5. Re-start the engine and take yourvehicle to an authorized dealer.
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Maintenance

1. Make sure the headlamp control is inthe off position.
2. Open the liftgate.
3. Remove the trim panel cover.
4. Disconnect the electrical connector.
5. Remove the wing nut.
6. Gently pull the lamp assembly awayfrom the vehicle.
7. Remove the bulb holder.
8. Gently press the bulb into the bulbholder, then turn the bulbcounterclockwise and remove the bulb.(A) Taillamp and brake lamp. (B)Direction indicator lamp.
Install the new bulb in reverse order.
Replacing Reverse Lamp and TailLamp Bulbs
1. Make sure the lighting control is in theoff position.
2. Open the liftgate.
3. Remove the trim panel cover.
4. Remove the wing nut.
5. Gently pull the lamp assembly awayfrom the vehicle.
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5. Gently pull the lamp assembly awayfrom the vehicle.
6. Remove the bulb holder.
7. Remove the bulb.
BULB SPECIFICATION CHART
Replacement bulbs are specified in thechart below. Headlamp bulbs must bemarked with an authorized “D.O.T.” forNorth America to ensure lampperformance, light brightness and patternand safe visibility. The correct bulbs willnot damage the lamp assembly or void thelamp assembly warranty and will providequality bulb burn time.
Trade numberFunction
9005LLHeadlamps high beam (Halogen)
H11LLHeadlamp low beam (Halogen)
168Sidemarker - front
194Park lamp - front
W21WTurn lamp - front
H10 (9145)Fog lamps
3157KTail/brake lamp
T20Turn lamp - rear
921Backup lamp
W5WLicense plate lamp
W5W* High-mount brake lamp
LED* Interior lamps
* To replace these lamps - see your authorized dealer.
To replace all instrument panel lights - see your authorized dealer
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MaintenanceE162564

Note:Industrial-strength or heavy-dutycleaners in combination with brush agitationto remove brake dust and dirt, could wearaway the clear coat finish over a period time.
Note:Do not use hydrofluoric acid-basedor high caustic-based wheel cleaners, steelwool, fuels or strong household detergents.
Note:If you intend parking your vehicle foran extended period after cleaning thewheels with a wheel cleaner, drive yourvehicle for a few minutes before doing so.This will reduce the risk of increasedcorrosion of the brake discs.
Alloy wheels and wheel covers are coatedwith a clear coat paint finish. To maintaintheir condition we recommend that you:
•Clean the wheels weekly usingMotorcraft Wheel and Tire Cleaner.Apply using manufacturer'sinstructions.
•Use a sponge to remove heavydeposits of dirt and brake dustaccumulation.
•Rinse thoroughly with a strong streamof water when you have completed thecleaning process.
•To remove tar and grease, useMotorcraft Bug and Tar Remover.
VEHICLE STORAGE
If you plan on storing your vehicle for 30days or more, read the followingmaintenance recommendations to makesure your vehicle stays in good operatingcondition.
We engineer and test all motor vehiclesand their components for reliable, regulardriving. Under various conditions,long-term storage may lead to degradedengine performance or failure unless youuse specific precautions to preserve enginecomponents.
General
•Store all vehicles in a dry, ventilatedplace.
•Protect from sunlight, if possible.
•If you store vehicles outside, theyrequire regular maintenance to protectagainst rust and damage.
Body
•Wash your vehicle thoroughly toremove dirt, grease, oil, tar or mud fromexterior surfaces, rear-wheel housingand the underside of front fenders.
•Periodically wash your vehicle if youstore it in exposed locations.
•Touch-up exposed or primed metal toprevent rust.
•Cover chrome and stainless steel partswith a thick coat of auto wax to preventdiscoloration. Re-wax as necessarywhen you wash your vehicle.
•Lubricate all hood, door and luggagecompartment hinges and latches witha light grade oil.
•Cover interior trim to prevent fading.
•Keep all rubber parts free from oil andsolvents.
Engine
•Change the engine oil and filter prior tostorage because used engine oilcontains contaminates which maycause engine damage.
•Start the engine every 15 days for aminimum of 15 minutes. Run at fast idlewith the climate controls set to defrostuntil the engine reaches normaloperating temperature.
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Vehicle Care