Action and DescriptionMessage
Access Bluetooth Devices menu listings and advanced menu listings.SYS SETTINGS
Press the OK button to exit the phone menu.EXIT MENU
1 This is a cell phone-dependent feature.2 This is a cell phone-dependent and speed-dependent feature.3 This is an optional feature and available in the United States only.4 This is an optional feature and available in the United States and Canada only.
Text Messaging
Note:This is a cell phone-dependentfeature.
SYNC allows you to receive, send,download and delete text messages. Thesystem can also read incoming textmessages to you so that you do not haveto take your eyes off the road.
Note:This is a cell phone-dependentfeature.
Receiving a Text Message
Note:This is a cell phone-dependentfeature. Your cell phone must supportdownloading text messages using Bluetoothto receive incoming text messages.
Note:Forwarding a text message is aspeed-dependent feature. It is only availablewhen your vehicle is traveling at 3 mph (5km/h) or less.
Note:Only one recipient is allowed per textmessage.
When a new text message arrives, anaudible tone sounds and the informationdisplay indicates you have a new message.
Following the notification you can doany of the following:
Do nothing to have the message go intoyour text message inbox.
To have SYNC read you the message using voice commands, press the voicebutton and when prompted say:
Action and DescriptionVoice Command
SYNC will read the most recent text message to you.Read Message | ReadText Message | TextMessage
309
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
Action and DescriptionMessage
Allows you to download your unread messages to SYNC. Todownload the messages, press the OK button to select. Thedisplay indicates the system is downloading your messages.When downloading is complete, SYNC returns you to theinbox.
DOWNLOAD MSG
Allows you to delete current text messages from SYNC. Todelete the messages, press the OK button to select. Thedisplay indicates when it is finished deleting all your textmessages. SYNC returns you to the text message menu.
DELETE ALL
Press the OK button to exit the current menu.RETURN
Accessing Your Phone Settings
These are cell phone-dependent features.Your cell phone settings allow you toaccess and adjust some features. Forexample ring tones, text messagenotification, modify your phonebook andset up automatic download.
Press the phone button, then scroll to:
Action and DescriptionMessage
Press the OK button.PHONESETNGS
Select one of the following:
See the provider, name, signal power, battery power and roamingstatus of your connected cell phone.PHONESTATUSPress OK to select and scroll to view the information. When done,press OK again to return to the phone status menu.
Select which ring tone sounds during an incoming call. You can chooseone of the system ring tones or your cell phone ring tones.SET RINGER
Press the OK button and scroll to hear the available options. You canalso choose to use to use your phone's ring tone.
Press the OK button to select the desired ring tone. If your cell phonesupports in-band ringing, your cell phone ring plays when you choosethe phone ringer option.
You have the option of hearing an audible tone to notify you when atext message arrives.MSG NTFY
311
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
Action and DescriptionMessage
Press the OK button then select one of the following and press theOK button again to confirm.
MSG NTFY ON
MSG NTFY OFF
Modify the contents of your phone book (such as add, delete, down-load). Press OK to select and scroll between:MODIFYPHONEBOOK
Press the OK button to add more contacts from yourphonebook. Push the desired contact(s) on your cellphone. See your cell phone's manual on how to pushcontacts.
ADDCONTACTS
Press OK to delete the current phone book and callhistory. When Delete Phonebook appears, press OKto confirm. SYNC takes you back to the PhoneSettings menu.
DELETEPHONEBOOK
Press OK to select and press OK again when ConfirmDownload? appears.DOWNLOADPHONEBOOK
Automatically download your phone book each time your phoneconnects to SYNC. Press OK to select.AUTODOWN-LOAD
When this message appears, press OK to have yourphonebook automatically downloaded each time.AUTO ON?
Select Off to NOT download your phonebook everytime your phone connects to SYNC. Your phonebook,call history and text messages can only be accessedwhen your specific phone is connected to SYNC. *
When enabled, SYNC speaks the contact name that is displayed onthe screen during phonebook browsing.SPEAK NAMES
Exit the current menu.RETURN
* Downloading times are cell phone-dependent and quantity-dependent. When AutoDownload is on, it automatically deletes any changes, additions or deletions saved sinceyour last download.
System Settings
This menu provides access to yourBluetooth Devices and Advanced menufeatures. Use the arrow buttons to scrollthrough the menu options.
Bluetooth Devices
The Bluetooth Devices menu allows youto add, connect and delete devices, set acell phone as primary as well as turn yourBluetooth feature on and off.
312
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults,perform a master reset, install anapplication and view system information.
To access the advanced menu, press the phone button to enter the Phone Menu,the scroll to:
Action and DescriptionMessage
Press OK.SYS SETTINGS
Press OK.ADVANCED
Select one of the following:
Get help from SYNC by using questions, helpful hints or asking you fora specific action. To turn these prompts on or off:PROMPTS
1.Press the OK button to select and scroll to select between On andOff.
2. Press the OK button when the desired selection appears in thedisplay. SYNC returns you to the Advanced menu.
1. Press OK to select and then scroll through the languages. Choosebetween English, Français and Español. Once selected, all of theradio displays and prompts are in the selected language.
2. Press OK when the desired selection appears in the display. If youchange the language setting, the display indicates that the systemis updating. When complete, SYNC returns you to the Advancedmenu.
LANGUAGES
Return to the factory default settings. This selection does not eraseyour indexed information, for example phonebook, call history, textmessages or paired devices.
DEFAULTS
Press the OK button to select and then press OK again when thefollowing message appears in the display.
RESTORE?
Completely erase all information stored on SYNC, for examplephonebook, call history, text messages and paired devices, and returnthe system to the factory default settings.
MASTERRESET
Press OK to select. The display indicates when complete. SYNC returnsyou to the Advanced menu.
Press OK to select.SYNC REBOOT
314
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user turns 911 Assist on or off,that setting applies for all paired phones. If911 Assist is turned off, either a voicemessage plays or a display message (oricon) comes on (or both) when your vehicleis started after a previously paired phoneconnects.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
See Supplementary Restraints System(page 35). Important information aboutairbag deployment is in this chapter.
See Roadside Emergencies (page 195).Important information about the fuel pumpshut-off is in this chapter.
Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and DescriptionMessage
Press the OK button to confirm and enter the 911 Assist menu.911 Assist
Press the OK button when the desired option appears in theradio display.On
Off
Off selections include:
Action and DescriptionMessage
Provides a display and voice reminder at phone connectionat vehicle start.Off with reminder:
Provides a display reminder only without a voice reminder atphone connection.Off without reminder:
To make sure that 911 Assist workscorrectly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.
316
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
Action and DescriptionVoice command
To return to the Services main menu.Services
Receive system help.help
You can say any of the voice commands that appear within open and close brackets thatare separated by |. For example, where (options | choices) appears you say either; optionsor choices.
You must say any of the voice commands that appear outside of open and close brackets.For example, where; what are my (options | choices) appears, you must say; what aremy, followed by either, options or choices.
You do not need to say words that appear within square brackets. For example, for where(what can I say [available] commands) appears, you can say, what can I say commands.
Connecting to SYNC Services Using the Phone Menu
Press the phone button, then scroll to:
Action and DescriptionMessage
Press the OK button.SYNC Apps
Services1. Press the OK button. The display indicates the system isconnecting.
2. Press the OK button again. SYNC initiates the call to theServices portal.
3. Once you connect to the service, follow the prompts torequest the desired service, for example traffic or direc-tions.
321
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
Disconnecting from SYNC Services
To disconnect from SYNC services, say:
Action and DescriptionVoice command
From the SYNC Services main menu, or press and hold thephone button on the steering wheel.Goodbye
SYNC Services quick tips
SYNC Services quick tips
You can personalize your Services feature to provide quickeraccess to your most used or favorite information. You cansave address points, for example work or home. You can alsosave favorite information like sports teams or a newscategory. You can learn more about personalization by loggingonto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time while connected to SYNCServices to interrupt a voice prompt or an audio clip and sayyour voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-enabledcellular phone number, not your VIN (Vehicle IdentificationNumber). You can pair and connect your phone to any vehicleequipped with SYNC Services and continue enjoying yourpersonalized services.
Portable
You can even access your account outside your vehicle. Justuse the number on your phone's call history. Traffic andDirections features do not function properly but informationservices and the 411 connect and text message features areavailable.
SYNC™ APPLINK™
SYNC Mobile Apps
Note:You must pair and connect yoursmartphone to SYNC to access AppLink.
Note:iPhone users need to connect thephone to the USB port in order to start theapplication.
Note:The AppLink feature is not availableif your vehicle is equipped with the MyFordTouch system.
Note:Depending on your display type, youcan access AppLink from the media menu,the phone menu, or by using voicecommands. Once an app is running throughAppLink, you can control main features ofthe app through voice commands andsteering wheel controls.
323
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
To Access Using the Phone Menu
Press the phone button to access theSYNC phone menu on-screen. You canthen scroll to:
Menu item
Press OK to access a listof available applications.Mobile Apps
Scroll through the list ofavailable applications andpress OK to select aparticular app. Once anapp is running throughSYNC, you can access anapp’s menu by pressing theMENU button to firstaccess the SYNC menu.
Scroll until the app name followed by"Menu", is displayed (such as, sticherMenu), then press OK. From here, you canaccess an application's features, such asThumbs up and Thumbs down.
For more information, please visit:
Website
www.SYNCMyRide.com
To Access Using the Media Menu
Press the AUX button on the centerconsole.
Press the Menu button to the SYNC menu and scroll to:
Action and descriptionMenu item
Press the OK button.SYNC-Media
Press the OK button and scroll through the list of availableapplications and select your desired app.Mobile Apps
Scroll until the app name followed by"Menu", is displayed (such as, StitcherMenu), then press OK. From here, you canaccess an application's features, such asThumbs up and Thumbs down.
For more information, please visit:
Website
www.SYNCMyRide.com
324
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
SYNC™