2016 FIAT 500L service

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ...................... .449
▫ Prepare For The Appointment .............449
▫ Prepare A List ....................... .449
▫ Be Reasonable With Requests .............449
 IF YOU NEED ASSISTANCE ..............449
▫ FIAT Customer Center ..................450
▫ FIAT Canada Customer Center ............450
▫ Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ...................450 ▫
Service Contract ..................... .451
 WARRANTY INFORMATION .............452
 REPORTING SAFETY DEFECTS ............452
▫ In The 50 United States And
Washington, D.C. ..................... .452
▫ In Canada .......................... .453
 PUBLICATION ORDER FORMS ............453
 DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................454
▫ Treadwear .......................... .454
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
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IF YOU NEED CONSUMER ASSISTANCE 449

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FIAT Customer Center
P.O. Box 21–8004 Auburn Hills, MI 48321–8004 Phone:
1-888-242-6342
FIAT Canada Customer Center
P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: 1-800-
465-2001 (English) Phone: 1-800-387-9983 (French)
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
450 IF YOU NEED CONSUMER ASSISTANCE

has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call themanufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
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IF YOU NEED CONSUMER ASSISTANCE 451

You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.NOTE:
A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA USA LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward lan-
guage with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
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IF YOU NEED CONSUMER ASSISTANCE 453

problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FCA USA LLC vehicles. In-
cluded are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
•Call toll free at:
1-800-890-4038 (U.S.)
1-800-387-1143 (Canada)
Or
• Visit us on the Worldwide Web at:
www.techauthority.comDEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger vehicle tires must conform to Federal
safety requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
454 IF YOU NEED CONSUMER ASSISTANCE

significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger vehicle tires must meet under the Federal
Motor Vehicle Safety Standard No. 109. Grades B and A
represent higher levels of performance on the laboratory
test wheel, than the minimum required by law.
WARNING!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
(Continued)
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IF YOU NEED CONSUMER ASSISTANCE 455

Cellular Phone.......................... .229
Center High Mounted Stop Light ..............434
Chains, Tire ............................ .330
Changing A Flat Tire ...................... .357
Chart, Tire Sizing ........................ .308
Checking Your Vehicle For Safety ...............81
Checks, Safety ............................81
Child Restraint ............................59
Child Restraints Booster Seats ...........................64
Child Restraints .........................59
Child Seat Installation .....................77
How To Stow An Unused ALR Seat Belt ........73
Infants And Child Restraints ................62
Install A LATCH-Compatible Child Restraint ....72
Installing Child Restraints Using The Vehicle Seat
Belt ..................................74
Lower Anchors And Tethers For Children .......66
Older Children And Child Restraints ..........62Seating Positions
........................65
Child Safety Locks .........................25
Cigar Lighter ........................... .145
Clean Air Gasoline ....................... .339
Cleaning Wheels .............................. .413
Windshield Wiper Blades ..................393
Climate Control ......................... .229
Manual ............................. .229
Clutch ................................ .405
Clutch Fluid ............................ .405
Compact Disc (CD) Maintenance ..............228
Compact Spare Tire ....................... .325
Connector UCI................................ .226
Universal Consumer Interface (UCI) ..........226
Contract, Service ......................... .451
Coolant (Antifreeze) ....................434, 435
Cooling System .......................... .399
460 INDEX