Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
Customer Information 491
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar. For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals, rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
Customer Information 493
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
498 Customer Information
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
OnStar 505
driving directions. Routes that are
sent to the navigation screen can
only be canceled through the
navigation screen.
For information about Destination
Download, and coverage maps, see
www.onstar.com.mx.
Connections
The following OnStar services help
with staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords
for the Wi-Fi hotspot and
RemoteLink mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Indentifier).
This is your network’s name that
is visible to other wireless devices. Choose a unique name
and avoid family names or
vehicle descriptions.
OnStar Wi-Fi
®Hotspot (If
Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=, wait for
the prompt, then say “Wi-Fi
settings.” On some vehicles,
touch Wi-Fi Settings on the
screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent). 3. To change the SSID or
password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor.
OnStar RemoteLink
®Mobile App
(If Equipped)
Download the OnStar RemoteLink
mobile app to select Apple
®iOS,
Android™, BlackBerry®,
or Windows®mobile devices.
OnStar Subscribers can access the
following services from a mobile
device:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send directions to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
OnStar 507
.Lock/unlock doors, if equipped
with automatic locks, or activate
the horn and lamps.
. Check the fuel level, oil life,
or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
For OnStar RemoteLink information
and compatibility, see
www.onstar.com.mx.
Calling 066 Emergency
1. Press=. System responds:
“OnStar ready,” followed by
a tone.
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “066”without pausing.
System responds: “066.”
4. Say “Call.”System responds:
“OK, dialing 066.”
Diagnostics
Advanced Diagnostics provides a
status of the vehicle’ s key systems
with a monthly e-mail, or by pressing
Q. The Proactive Alerts
feature (if available) can help predict
and alert of potential upcoming
maintenance issues with select
components on the vehicle, before
they become a problem.
OnStar can also monitor and report
tire pressure, if the vehicle is
equipped with a Tire Pressure
Monitoring System.
Diagnostics
OnStar can perform a monthly
check of your vehicle’s key
operating systems, including the
engine, transmission, antilock
brakes, and other major vehicle
systems. OnStar can also monitor
tire pressure, if the vehicle is
equipped with the Tire Pressure
Monitor System. If an On-Demand
Diagnostics check is needed,
press
Qand an Advisor can run a
check.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
. Prior to vehicle purchase.
Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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OnStar 515
and/or landline) your RFC (Registro
Federal de Contribuyentes [taxpayer
ID] and your personal identification
number (NIP) for OnStar services.
We may also collect information
from your vehicle including: your
Vehicle identification number (VIN):
the make, model and year of your
vehicle; the Vehicle license plate
number; information about your
selling or preferred GM distributor;
information about the operation of
the vehicle (including diagnostic
trouble codes, oil life remaining, tire
pressure, fuel economy and
odometer readings); information
about collisions involving the
vehicle, the direction from which it
was hit, which airbags have
deployed and safety belt usage;
information about the use of the
vehicle and its features, such as
whether a mobile device has been
paired with your vehicle; and in
limited circumstances, the
geographical location and
approximate GPS (global
positioning satellite) speed of the
vehicle.Your personal and vehicle data will
be treated for the following
purposes: (i) to provide you with
services you have requested
(automatic accident response,
remote and emergency services,
assistance if your vehicle is stolen,
step-by-step directions); (ii) to keep
our records up to date so that we
are able to answer your inquiries;
(iii) for troubleshooting and research
purposes; (iv) to protect the safety
of you or others; (v) to prevent fraud
or misuse of the OnStar service; (vi)
in the cases set forth by law or the
authorities; (vii) to carry out
marketing and general promotional
activities; (viii) to allow OnStar,
General Motors de México, S. de
R.L. de C.V., General Motors LLC
and all subsidiaries, affiliates or any
company of the same corporate
group to which OnStar belongs, to
carry out advertising activities
(offering you products, services and
information); and (ix) for business
prospecting and statistical market
analysis.
It is important to mention that
purposes (i), (ii), (iii), (iv), (v) and
(vi), give rise to and are necessary
to maintain our legal relationship.
On the other hand, purposes (vii),
(viii) and (ix), do not give rise to and
are not necessary to maintain our
legal relationship and therefore for
these purposes we make available
a mechanism set up at our
Customer Service Center in the
telephone: 01800-0834994 or via
your e-mail:
[email protected], so
that, if applicable, you can indicate
your refusal to have your personal
data being processed for the
purposes indicated in purposes (vii),
(viii) and (ix).
In order to know the integral version
of this privacy notice, please visit
our web page www.onstar.com.mx.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
520 Index
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 362
Accessory Power . . . . . . . . . . . . . . . 284
Active Fuel Management
®. . . . . . 288
Add-On Electrical Equipment . . . 355
Adding a Snow Plow or Similar Equipment . . . . . . . . . . . . . 355
Additional Information OnStar
®. . . . . . . . . . . . . . . . . 507, 512
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 469
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . . 280
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 60
Agreements Trademarks and License . . . . . 244
Air Cleaner/Filter, Engine . . . . . . . 377
Air Filter, Passenger
Compartment . . . . . . . . . . . . . . . . . 257
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 257
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 88
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 79
Passenger Sensing System . . . . 82 Airbag System (cont'd)
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 79
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 79
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 77
Where Are the Airbags? . . . . . . . . 76
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 87
Light On-Off . . . . . . . . . . . . . . . . . . 140
On-Off Light . . . . . . . . . . . . . . . . . . 140
On-Off Switch . . . . . . . . . . . . . . . . . . 80
Passenger Status Indicator . . . 141
Readiness Light . . . . . . . . . . . . . . 139
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 87
System Check . . . . . . . . . . . . . . . . . . 74
Alarm Vehicle Security . . . . . . . . . . . . . . . . 44
All-Season Tires . . . . . . . . . . . . . . . . 408
All-Terrain Tires . . . . . . . . . . . . . . . . . 409
AM-FM Radio . . . . . . . . . . . . . . 197, 199
Antenna Fixed Mast . . . . . . . . . . . . . . . . . . . 203
Multi-band . . . . . . . . . . . . . . . . . . . . 203
Antilock Brake System (ABS) . . . 305
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
522 Index
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 127
CaliforniaFuel Requirements . . . . . . . . . . . 323
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 362
California Proposition
65 Warning . . . . . . . . . .361, 388, 442
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 478
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 288
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 42
Winter Driving . . . . . . . . . . . . . . . . 270
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . 121
Cargo Lamp . . . . . . . . . . . . . . . . . . . . 185
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . 207
Center Console Storage . . . . . . . . 120
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 398
Center Seat . . . . . . . . . . . . . . . . . . . . . 59
Chains, Tire . . . . . . . . . . . . . . . . . . . . 430 Charging
Wireless . . . . . . . . . . . . . . . . . . . . . . 130
Charging System Light . . . . . . . . . 142
Check Ignition Transmission Lock . . . 393
Malfunction IndicatorEngine Light . . . . . . . . . . . . . . . . 143
Child Restraints Infants and Young Children . . . . . 90
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 96
Older Children . . . . . . . . . . . . . . . . . . 89
Securing . . . . . . . . . . . . . . . . . 107, 110
Systems . . . . . . . . . . . . . . . . . . . . . . . . 93
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 452
Interior Care . . . . . . . . . . . . . . . . . . 457
Climate Control Systems . . . . . . . . . . . . . . . . . 250, 252
Air Conditioning . . . . . . . . . 250, 252
Dual Automatic . . . . . . . . . . . . . . . 253
Heating . . . . . . . . . . . . . . . . . . 250, 252
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Cluster, Instrument . . . . . . . . . . . . . 132
Clutch, Hydraulic . . . . . . . . . . . . . . . 376
Collision Damage Repair . . . . . . . 493
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . .119 Compass . . . . . . . . . . . . . . . . . . . . . . . 127
Messages . . . . . . . . . . . . . . . . . . . . 156
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 505
Connectivity . . . . . . . . . . . . . . . . . . . . 506
Control . . . . . . . . . . . . . . . . . . . . . . . . . 310 Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 308
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 146
Control of a Vehicle . . . . . . . . . . . . . 261
Convex Mirrors . . . . . . . . . . . . . . . . . . 47
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . 379
Engine Temperature Gauge . . 137
Cooling System . . . . . . . . . . . . . . . . . 378
Engine Messages . . . . . . . . . . . . 156
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 492
Cruise Control . . . . . . . . . . . . . . . . . . 311 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Cupholders . . . . . . . . . . . . . . . . . . . . . 120
Customer Assistance . . . . . . . . . . . 486 Offices . . . . . . . . . . . . . . . . . . . . . . . . 485
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 486