Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
2016 Chevrolet Limited Warranty andOwner Assistance Information
Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute Resolution Program . . . 1
Warranty Service– United States,
Canada, and Mexico . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . 10
Chevrolet Volt, Spark EV, and Malibu Hybrid . . . . . . . . . . . . . . . . 13
Drive Motor Battery Coverage . . . . . . . . . . . . . . . . . . . . 14
What Is Not Covered . . . . . . . . . . 15
Things to Know About the New Vehicle Limited Warranty . . . . 16Warranty Repairs
–Component
Exchanges . . . . . . . . . . . . . . . . . . . 16
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 16
Tire Service . . . . . . . . . . . . . . . . . . . . 16
Diesel Engine Components . . . . 16
Aftermarket Engine
Performance Enhancement
Products and Modifications . . . 17
After-Manufacture “Rustproofing” . . . . . . . . . . . . . . . . 17
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 17
Vehicle Operation and Care . . . 18
Maintenance and Warranty Service Records . . . . . . . . . . . . . . 18
Chemical Paint Spotting . . . . . . . 18
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 18
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 19
Permanent Relocation . . . . . . . . . 19
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 19 Recreation Vehicle and Special
Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 19
Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 20
Noise Emissions Warranty for Light Duty Trucks Over
10,000 Lbs Gross Vehicle
Weight
Rating (GVWR) Only . . . . . . . . . . 20
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 21
What Is Covered . . . . . . . . . . . . . . . 21
How to Determine the Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 21
Federal Emission Control System Warranty . . . . . . . . . . . . . 21
California Emission Control System Warranty . . . . . . . . . . . . . 22
Emission Warranty Parts List . . .25
Replacement Parts . . . . . . . . . . . . 28
Maintenance and Repairs . . . . . . 28
Claims Procedure . . . . . . . . . . . . . . 29
Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
12 New Vehicle Limited Warranty
vehicle. GM is not responsible for
the quality or accuracy of any
information, or service accessed
through or from any third party
device or platform. Software
distributed by GM inside or outside
the vehicle (including, but not limited
to system software or applications)
is not covered by this Warranty. GM
does not warrant that connections
to, from or through the vehicle will
be uninterrupted or error-free. Also,
the user should back-up their data
and information frequently. GM is
not responsible for any loss or
damage to data or information made
available in connection with the use
of the vehicle. In addition, this
Warranty does not apply: (a) to
consumable parts that are designed
to diminish over time, unless failure
has occurred due to a defect in
materials or workmanship; (b) to
damage caused by use with another
product or service; (c) to damage
caused by a third party device or
service (including upgrades and
expansions), or (d) to obsolescence
or lack of utility due to
incompatibility with future versionsof external hardware or software,
including, but not limited to mobile
devices.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are the owner's
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use, wear,
exposure, or lack of maintenance is
not covered.
Items such as:
.
Audio System Cleaning
. Brake Pads/Linings
. Clutch Linings
. Coolants and Fluids
. Filters
. Keyless Entry (or other remote
transmitter/receiver batteries)*
. Limited Slip Rear Axle Service
. Tire Rotation .
Wheel Alignment/Balance**
. Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
7,500 miles.
Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
. Inconvenience
. Lodging, meals, or other travel
costs
Chevrolet Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S-9159214) - 2016 - crc - 8/17/15
14 New Vehicle Limited Warranty
Vehicle Limited Warranty" are not
extended or altered because of this
special Hybrid Component
Warranty.
What Is Covered
This warranty covers repairs to
Hybrid specific component defect
related to materials or workmanship
occurring during the 8 year or
160 000 kilometers (100,000 miles)
term for the following:
Towing
During the 8 year or
160 000 kilometers (100,000 miles)
Hybrid warranty period, towing is
covered to the nearest Chevrolet
servicing dealer if your vehicle
cannot be driven because of a
warranted Hybrid specific defect.
Contact the GM Roadside
Assistance Center for towing. Refer
to the Owner's Manual for details.Drive Motor Battery Coverage
Propulsion Battery Warranty
Policy (Chevrolet Volt and
Spark EV)
Like all batteries, the amount of
energy that the high voltage
“propulsion”battery can store will
decrease with time and miles
driven. Depending on use, the
battery may degrade as little as
10% to as much as 40% of capacity
over the warranty period. If there
are questions pertaining to battery
capacity, a dealer service technician
could determine if the vehicle is
within parameters.
Hybrid Battery (Malibu Hybrid)
Content Under Heading: Battery and
Internal Components, Modules,
and Fan
Repair (If Necessary)
Chevrolet has a network of Volt,
Spark EV, and Malibu Hybrid
dealers who are trained to perform
repairs, if your vehicle needs battery
service. Replace (If Necessary)
If warranty repair requires
replacement, the high voltage
battery may be replaced with either
a new or factory refurbished high
voltage battery with an energy
capacity (kWh storage) level at or
within approximately 10% of that of
the original battery at the time of
warranty repair.
Your Electric Propulsion battery
warranty replacement may not
return your vehicle to an
“as new”
condition, but it will make your
vehicles fully operational
appropriate to its age and mileage.
Other Electric/Hybrid Components
High Voltage Wiring, Hybrid
Powertrain and Battery Control
Modules, Air Compressor Control
Module (Except Malibu Hybrid),
Accessory DC Power Control
Module, High Voltage Battery
Disconnect Control Module, Drive
Motor Generator Power Invertor
Module, Battery Charger Control
Module.