2016 CADILLAC ELR phone

Cadillac ELR Owner Manual (GMNA-Localizing-U.S/Canada-9087644) -
2016 - crc - 9/17/15
Customer Information 337
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided up to 6 years/
110 000 km (70,000 mi), whichever
comes first. In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make
any changes or discontinue the
Roadside Service program at any
time without notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar. For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest certified ELR or Volt
dealer for warranty service, or if
the vehicle was in a crash and
cannot be driven. Assistance is
not given when the vehicle is
stuck in the sand, mud, or snow.
Emergency towing may be
covered for the duration of the
Extended Range Electric Vehicle
(EREV) component warranty.
. Flat Tire Change: Service to
change a flat tire with the tire
sealant and compressor kit.
If the tire has been separated
from the wheel, has damaged
sidewalls, or has a large
puncture, the tire is too severely
damaged for the tire sealant and
compressor kit to be effective
and the vehicle will have to be
towed. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
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Cadillac ELR Owner Manual (GMNA-Localizing-U.S/Canada-9087644) -
2016 - crc - 9/17/15
Customer Information 341
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs by using
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service
0336.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
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Cadillac ELR Owner Manual (GMNA-Localizing-U.S/Canada-9087644) -
2016 - crc - 9/17/15
346 Customer Information
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional
Information 0351.
Infotainment System
Using the navigation system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See the
infotainment manual for information
on stored data and for deletion
instructions.
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Cadillac ELR Owner Manual (GMNA-Localizing-U.S/Canada-9087644) -
2016 - crc - 9/17/15
352 OnStar
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0343.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
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Cadillac ELR Owner Manual (GMNA-Localizing-U.S/Canada-9087644) -
2016 - crc - 9/17/15
Index 359
Continuous DampingControl (CDC) . . . . . . . . . . . . . . . . . 201
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 198
Control of a Vehicle . . . . . . . . . . . . . 174
Convex Mirrors . . . . . . . . . . . . . . . . . . 45
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 250
Engine TemperatureWarning Light . . . . . . . . . . . . . . . .118
Cooling System . . . . . . . . . . . . 248, 249 Engine Messages . . . . . . . . . . . . 137
Courtesy Lamps . . . . . . . . . . . . . . . . 160
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 339
Cruise Control . . . . . . . . . . . . . . . . . . 202 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Messages . . . . . . . . . . . . . . . . . . . . 136
Cruise Control, Adaptive . . . . . . . . 204
Cupholders . . . . . . . . . . . . . . . . . . . . . . 96
Customer Assistance . . . . . . . . . . . 335 Offices . . . . . . . . . . . . . . . . . . . . . . . . 335
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 335
Customer Information Service PublicationsOrdering Information . . . . . . . . 342 Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 333
D
Damage Repair, Collision . . . . . . . 340
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 345
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 158
Defensive Driving . . . . . . . . . . . . . . . 174
Delayed Charging Override . . . . . 223
Delayed Locking . . . . . . . . . . . . . . . . . 40
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 351
Display Center Stack . . . . . . . . . . . . . . . . . 121
Distracted Driving . . . . . . . . . . . . . . . 173
Dome Lamps . . . . . . . . . . . . . . . . . . . 160
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 121
Ajar Messages . . . . . . . . . . . . . . . 137
Delayed Locking . . . . . . . . . . . . . . . . 40
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Power Locks . . . . . . . . . . . . . . . . . . . . 39
Drive Belt Routing, Engine . . . . . . 332
Drive Mode Messages . . . . . . . . . . 137
Drive Unit Electric . . . . . . . . . . . . . . . . . . . . . . . 193
Driver Assistance Systems . . . . . 211 Driver Efficiency Gauge . . . . . . . . 109
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 132
Driver Mode Control . . . . . . . . . . . . 200
Driver Selected Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . 188
Driving
Assistance Systems . . . . . . . . . . 214
Competitive . . . . . . . . . . . . . . . . . . . 201
Defensive . . . . . . . . . . . . . . . . . . . . . 174
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 174
Hill and Mountain Roads . . . . . . 177
If the Vehicle is Stuck . . . . . . . . . 179
Loss of Control . . . . . . . . . . . . . . . 176
Off-Road Recovery . . . . . . . . . . . 175
Vehicle Load Limits . . . . . . . . . . . 179
Wet Roads . . . . . . . . . . . . . . . . . . . 176
Winter . . . . . . . . . . . . . . . . . . . . . . . . 177
Driving for Better Energy Efficiency . . . . . . . . . . . . . . . . . . . . . . 27
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 164
E
Easy Entry Seat . . . . . . . . . . . . . . . . . 51
Electric Drive Unit . . . . . . . . . . . . . . 193
Electric Drive Unit Messages . . . 137
Electric Drive Unit Shift LockControl Function Check . . . . . . . 258
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Cadillac ELR Owner Manual (GMNA-Localizing-U.S/Canada-9087644) -
2016 - crc - 9/17/15
366 Index
Steering (cont'd)Heated Wheel . . . . . . . . . . . . . . . . . . 98
Wheel Adjustment . . . . . . . . . . . . . . 98
Wheel Controls . . . . . . . . . . . . . . . . . 98
Storage Areas Center Console . . . . . . . . . . . . . . . . . 96
Glove Box . . . . . . . . . . . . . . . . . . . . . . 95
Instrument Panel . . . . . . . . . . . . . . . 95
Storage Compartments . . . . . . . . . . 95
Storing the Tire Sealant and
Compressor Kit . . . . . . . . . . . . . . . 298
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 179
Summer Tires . . . . . . . . . . . . . . . . . . 274
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 48
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 214
Infotainment . . . . . . . . . . . . . 163, 346
System Operation Electric Vehicle . . . . . . . . . . . . . . . 187
Systems Driver Assistance . . . . . . . . . . . . . .211
T
Text Telephone (TTY) Users . . . . 335
Theft-Deterrent Systems . . . . . . . . . 44 Theft-Deterrent Systems (cont'd)
Immobilizer . . . . . . . . . . . . . . . . . . . . . 44
Thigh Support Adjustment . . . . . . . 53
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272 All-Season . . . . . . . . . . . . . . . . . . . . 273
Buying New Tires . . . . . . . . . . . . . 286
Chains . . . . . . . . . . . . . . . . . . . . . . . . 290
Designations . . . . . . . . . . . . . . . . . 275
Different Size . . . . . . . . . . . . . . . . . 287
If a Tire Goes Flat . . . . . . . . . . . . 291
Inspection . . . . . . . . . . . . . . . . . . . . 283
Lifting the Vehicle . . . . . . . . . . . . . 237
Messages . . . . . . . . . . . . . . . . . . . . 143
Pressure Light . . . . . . . . . . . . . . . . .118
Pressure Monitor Operation . . 281
Pressure Monitor System . . . . . 280
Rotation . . . . . . . . . . . . . . . . . . . . . . 284
Sealant andCompressor Kit . . . . . . . . . . . . . 292
Sealant and Compressor Kit, Storing . . . . . . . . . . . . . . . . . . 298
Sidewall Labeling . . . . . . . . . . . . . 274
Terminology and Definitions . . 276
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 287
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 289 Tires (cont'd)
Wheel Replacement . . . . . . . . . . 289
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . 285
Winter . . . . . . . . . . . . . . . . . . . . . . . . 273
Towing General Information . . . . . . . . . . 233
Recreational Vehicle . . . . . . . . . . 306
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 304
Traction Control System (TCS)/StabiliTrak
®Light . . . . . . . . . . . . .117
Off Light . . . . . . . . . . . . . . . . . . . . . . .116
Traction Control/Electronic
Stability Control . . . . . . . . . . . . . . . 198
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 339
Trip Odometer . . . . . . . . . . . . . . . . . . 108
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 159
U
Uniform Tire Quality Grading . . . 287
Universal Remote System . . . . . . 152Operation . . . . . . . . . . . . . . . . . . . . . 155
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