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336 Customer Information
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery: Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100, after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
warranties specific to e-Assist in
both the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information”

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 337
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costsand be supported by original
receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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342 Customer Information
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, please notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre,
Mail Code: CA1-163-005
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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348 OnStar
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.1. To retrieve Wi-Fi hotspot information, press
=, wait for
the prompt, then say “Wi-Fi
settings.” On some vehicles,
touch Wi-Fi Settings on the
screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor.
OnStar RemoteLink
®Mobile App
(If Equipped)
Download the OnStar RemoteLink
mobile app to select Apple
®iOS,
Android™, BlackBerry®,
or Windows®mobile devices. OnStar Subscribers can access the
following services from a mobile
device:
.
Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send directions to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
For OnStar RemoteLink information
and compatibility, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide special
offers from restaurants and retailers
on your route, help locate hotels,
or book a room.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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356 Index
Assistance Program,Roadside . . . . . . . . . . . . . . . . . . . . . . 334
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 207
Assistance Systems for Parking and Backing . . . . . . . . . . 205
Automatic
Door Locks . . . . . . . . . . . . . . . . . . . . . 37
Headlamp System . . . . . . . . . . . . 149
Transmission . . . . . . . . . . . . . . . . . 186
Transmission Fluid . . . . . . . . . . . 239
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 188
Shift Lock Control FunctionCheck . . . . . . . . . . . . . . . . . . . . . . . 252
B
BatteryLoad Management . . . . . . . . . . . . 154
Power Protection . . . . . . . . . . . . . 155
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 130
Battery - North America . . . . . . . . . . . . .250, 297, 298
Blade Replacement, Wiper . . . . . 253
Brake System Warning Light . . . . . . . . .115
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 248 Antilock . . . . . . . . . . . . . . . . . . . . . . . 189 Brakes (cont'd)
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 192
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Parking . . . . . . . . . . . . . . . . . . . . . . . 190
System Messages . . . . . . . . . . . . 130
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 165
Break-In, New Vehicle . . . . . . . . . . 174
Bulb Replacement . . . . . . . . . . . . . . 257 Fog Lamps . . . . . . . . . . . . . . . . . . . 151
Halogen Bulbs . . . . . . . . . . . . . . . . 254
Headlamp Aiming . . . . . . . . . . . . . 254
Headlamps . . . . . . . . . . . . . . . . . . . 254
Headlamps, Front TurnSignal, and Parking
Lamps . . . . . . . . . . . . . . . . . . . . . . 255
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 254
License Plate Lamps . . . . . . . . . 256
Taillamps, Turn Signal,
Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 256
Buying New Tires . . . . . . . . . . . . . . . 279
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 103
California Fuel Requirements . . . . . . . . . . . 216
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 228 California
Proposition
65 Warning . . . . . . . 227, 250, 297, 298
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 327
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 185
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Winter Driving . . . . . . . . . . . . . . . . 169
Caution, Danger, and Warning . . . . 2
Center Console Storage . . . . . . . . . 99
Chains, Tire . . . . . . . . . . . . . . . . . . . . 283
Charging System Light . . . . . . . . . 113
Check Ignition Transmission Lock . . . 252
Malfunction IndicatorEngine Light . . . . . . . . . . . . . . . . .114
Child Restraints Infants and Young Children . . . . . 79
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 84
Older Children . . . . . . . . . . . . . . . . . . 77
Securing . . . . . . . . . . . . . . . . . . . . 91, 93
Systems . . . . . . . . . . . . . . . . . . . . . . . . 81
Circuit Breakers . . . . . . . . . . . . . . . . 258

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Index 357
CleaningExterior Care . . . . . . . . . . . . . . . . . 304
Interior Care . . . . . . . . . . . . . . . . . . 308
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 157
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Cluster, Instrument . . . . . . . . . . . . . 106
Collision Damage Repair . . . . . . . 337
Compact Spare Tire . . . . . . . . . . . . 296
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 97
Compass . . . . . . . . . . . . . . . . . . . . . . . 103 Messages . . . . . . . . . . . . . . . . . . . . 131
Compressor Kit, Tire Sealant . . . 285
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 347
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 192
Control of a Vehicle . . . . . . . . . . . . . 165
Convenience Net . . . . . . . . . . . . . . . . 99
Convex Mirrors . . . . . . . . . . . . . . . . . . 43
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 243
Engine Temperature Gauge . . . 111
Engine TemperatureWarning Light . . . . . . . . . . . . . . . .118
Cooling System . . . . . . . . . . . . . . . . . 242 Cooling System (cont'd)
Engine Messages . . . . . . . . . . . . 132
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 336
Cruise Control . . . . . . . . . . . . . . . . . . 195 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Messages . . . . . . . . . . . . . . . . . . . . 131
Cruise Control, Adaptive . . . . . . . . 197
Cupholders . . . . . . . . . . . . . . . . . . . . . . 97
Customer Assistance . . . . . . . . . . . 333 Offices . . . . . . . . . . . . . . . . . . . . . . . . 332
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 333
Customer Information
Service PublicationsOrdering Information . . . . . . . . 340
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 330
D
Damage Repair, Collision . . . . . . . 337
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 343
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 149
Defensive Driving . . . . . . . . . . . . . . . 165
Delayed Locking . . . . . . . . . . . . . . . . . 36
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 349 Differential, Limited-Slip . . . . . . . . 194
Distracted Driving . . . . . . . . . . . . . . . 164
Dome Lamps . . . . . . . . . . . . . . . . . . . 152
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 121
Ajar Messages . . . . . . . . . . . . . . . 132
Delayed Locking . . . . . . . . . . . . . . . . 36
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Locks . . . . . . . . . . . . . . . . . . . . 36
Drive Belt Routing, Engine . . . . . . 329
Drive Systems All-Wheel Drive . . . . . . . . . . 189, 251
Driver Assistance Systems . . . . . 204
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 123
Driving
Assistance Systems . . . . . . . . . . 207
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 220
Defensive . . . . . . . . . . . . . . . . . . . . . 165
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 165
For Better Fuel Economy . . . . . . . 25
Hill and Mountain Roads . . . . . . 168
If the Vehicle is Stuck . . . . . . . . . 170
Loss of Control . . . . . . . . . . . . . . . 167
Off-Road Recovery . . . . . . . . . . . 167
Vehicle Load Limits . . . . . . . . . . . 171
Wet Roads . . . . . . . . . . . . . . . . . . . 168

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358 Index
Driving (cont'd)Winter . . . . . . . . . . . . . . . . . . . . . . . . 169
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 157
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 217
Electric Parking Brake Light . . . . 116
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 225
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 259
Fuses and Circuit Breakers . . . 258
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 262
Overload . . . . . . . . . . . . . . . . . . . . . 257
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 346
Energy Information . . . . . . . . . . . . . 123
Engine Air Cleaner/Filter . . . . . . . . . . . . . 239
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . .114
Compartment Overview . . . . . . . 231
Coolant . . . . . . . . . . . . . . . . . . . . . . . 243
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . . 111 Engine (cont'd)
Coolant Temperature
Warning Light . . . . . . . . . . . . . . . .118
Cooling System . . . . . . . . . . . . . . . 242
Cooling System Messages . . . 132
Drive Belt Routing . . . . . . . . . . . . 329
Exhaust . . . . . . . . . . . . . . . . . . . . . . 185
Heater . . . . . . . . . . . . . . . . . . . . . . . . 181
Oil Life System . . . . . . . . . . . . . . . 238
Oil Messages . . . . . . . . . . . . . . . . . 133
Oil Pressure Light . . . . . . . . . . . . .119
Overheated Protection
Operating Mode . . . . . . . . . . . . . 246
Overheating . . . . . . . . . . . . . . . . . . 245
Power Messages . . . . . . . . . . . . . 133
Running While Parked . . . . . . . . 186
Starting . . . . . . . . . . . . . . . . . . . . . . . 178
Entry Lighting . . . . . . . . . . . . . . . . . . . 153
Equipment, Towing . . . . . . . . . . . . . 224
Event Data Recorders . . . . . . . . . . 343
Exit Lighting . . . . . . . . . . . . . . . . . . . . 154
Extender, Safety Belt . . . . . . . . . . . . 64
Exterior Lamp Controls . . . . . . . . . 148
Exterior Lamps Off Reminder . . . 149
F
Features
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter, Engine Air Cleaner . . . . . . . . . . . 239
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 149
Flashers, Hazard Warning . . . . . . 151
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 284 Changing . . . . . . . . . . . . . . . . . . . . . 291
FlexFuel
E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 311
Fluid Automatic Transmission . . . . . . 239
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 249
Power Steering . . . . . . . . . . . . . . . 247
Washer . . . . . . . . . . . . . . . . . . . . . . . 247
Fog Lamps Bulb Replacement . . . . . . . . . . . . 151
Folding Mirrors . . . . . . . . . . . . . . . . . . 44
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 208
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 341
Front Automatic Braking (FAB) System . . . . . . . . . . . . . . . . . 210
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 121

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Index 359
Front SeatsAdjustment . . . . . . . . . . . . . . . . . . . . . 52
Heated and Ventilated . . . . . . . . . . 56
Front Storage . . . . . . . . . . . . . . . . . . . . 98
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Additives . . . . . . . . . . . . . . . . . . . . . 216
Economy Driving . . . . . . . . . . . . . . . 25
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 219
Filling the Tank . . . . . . . . . . . . . . . 217
Foreign Countries . . . . . . . . . . . . 216
Gauge . . . . . . . . . . . . . . . . . . . . . . . . .110
Low Fuel Warning Light . . . . . . . 120
Requirements, California . . . . . 216
System Messages . . . . . . . . . . . . 133
Fuses
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 259
Fuses and Circuit Breakers . . . 258
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 262
G
Garage Door Opener . . . . . . . . . . . 145
Programming . . . . . . . . . . . . . . . . . 145
Gauges
Engine CoolantTemperature . . . . . . . . . . . . . . . . . 111
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Gauges (cont'd)
Odometer . . . . . . . . . . . . . . . . . . . . . 109
Speedometer . . . . . . . . . . . . . . . . . 109
Tachometer . . . . . . . . . . . . . . . . . . . 109
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 105
General Information Service and Maintenance . . . . . 313
Towing . . . . . . . . . . . . . . . . . . . . . . . . 220
Vehicle Care . . . . . . . . . . . . . . . . . . 227
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 97
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 334
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 254
Hazard Warning Flashers . . . . . . . 151
Head Restraints . . . . . . . . . . . . . . . . . 50
Head-up Display . . . . . . . . . . . . . . . . 126
HeadlampsAdaptive ForwardLighting (AFL) . . . . . . . . . . . . . . . 150
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 254
Automatic . . . . . . . . . . . . . . . . . . . . . 149
Bulb Replacement . . . . . . . . . . . . 254
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . 149
Flash-to-Pass . . . . . . . . . . . . . . . . . 149 Headlamps (cont'd)
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 254
High-Beam On Light . . . . . . . . . . 120
High/Low Beam Changer . . . . . 149
Lamps On Reminder . . . . . . . . . 121
Heated Steering Wheel . . . . . . . . . . . . . . . 101
Heated and Ventilated Front
Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Heated Mirrors . . . . . . . . . . . . . . . . . . . 44
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 181
High Voltage Devices and
Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 257
High-Beam On Light . . . . . . . . . . . . 120
High-Speed Operation . . . . . . . . . . 272
Hill and Mountain Roads . . . . . . . . 168
Hill Start Assist (HSA) . . . . . . . . . . 192
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 60
I
Ignition Positions . . . . . . . . . . 175, 176
Ignition Transmission LockCheck . . . . . . . . . . . . . . . . . . . . . . . . . 252
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 41