2016 BUICK LACROSSE phone

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
332 Customer Information
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States and Puerto Rico
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From U.S. Virgin Islands:
1-800-496-9994

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
Customer Information 333
Canada
General Motors of Canada Limited
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
All Overseas Locations
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user cancommunicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-enter other service
records.
D(Preferred Dealer
Information) : Select a dealer and
view locations, maps, phone
numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 326 orVehicle Identification
Number (VIN) 0326.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F(Live Chat Support) : Chat with
online help representatives.
See my.buick.com to register your
vehicle.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
334 Customer Information
Buick Owner Centre (Canada)
buickowner.ca
Visit the Buick Owner Centre:
.Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the Buick-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
Customer Information 339
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance
Program0334.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number. .
Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 070.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
344 Customer Information
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional
Information 0349.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
350 OnStar
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0341.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
Index 357
CleaningExterior Care . . . . . . . . . . . . . . . . . 304
Interior Care . . . . . . . . . . . . . . . . . . 308
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 157
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Cluster, Instrument . . . . . . . . . . . . . 106
Collision Damage Repair . . . . . . . 337
Compact Spare Tire . . . . . . . . . . . . 296
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 97
Compass . . . . . . . . . . . . . . . . . . . . . . . 103 Messages . . . . . . . . . . . . . . . . . . . . 131
Compressor Kit, Tire Sealant . . . 285
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 347
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 192
Control of a Vehicle . . . . . . . . . . . . . 165
Convenience Net . . . . . . . . . . . . . . . . 99
Convex Mirrors . . . . . . . . . . . . . . . . . . 43
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 243
Engine Temperature Gauge . . . 111
Engine TemperatureWarning Light . . . . . . . . . . . . . . . .118
Cooling System . . . . . . . . . . . . . . . . . 242 Cooling System (cont'd)
Engine Messages . . . . . . . . . . . . 132
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 336
Cruise Control . . . . . . . . . . . . . . . . . . 195 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Messages . . . . . . . . . . . . . . . . . . . . 131
Cruise Control, Adaptive . . . . . . . . 197
Cupholders . . . . . . . . . . . . . . . . . . . . . . 97
Customer Assistance . . . . . . . . . . . 333 Offices . . . . . . . . . . . . . . . . . . . . . . . . 332
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 333
Customer Information
Service PublicationsOrdering Information . . . . . . . . 340
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 330
D
Damage Repair, Collision . . . . . . . 337
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 343
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 149
Defensive Driving . . . . . . . . . . . . . . . 165
Delayed Locking . . . . . . . . . . . . . . . . . 36
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 349 Differential, Limited-Slip . . . . . . . . 194
Distracted Driving . . . . . . . . . . . . . . . 164
Dome Lamps . . . . . . . . . . . . . . . . . . . 152
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 121
Ajar Messages . . . . . . . . . . . . . . . 132
Delayed Locking . . . . . . . . . . . . . . . . 36
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Locks . . . . . . . . . . . . . . . . . . . . 36
Drive Belt Routing, Engine . . . . . . 329
Drive Systems All-Wheel Drive . . . . . . . . . . 189, 251
Driver Assistance Systems . . . . . 204
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 123
Driving
Assistance Systems . . . . . . . . . . 207
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 220
Defensive . . . . . . . . . . . . . . . . . . . . . 165
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 165
For Better Fuel Economy . . . . . . . 25
Hill and Mountain Roads . . . . . . 168
If the Vehicle is Stuck . . . . . . . . . 170
Loss of Control . . . . . . . . . . . . . . . 167
Off-Road Recovery . . . . . . . . . . . 167
Vehicle Load Limits . . . . . . . . . . . 171
Wet Roads . . . . . . . . . . . . . . . . . . . 168

Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159288) - 2016 - CRC - 10/5/15
364 Index
ServicesSpecial Application . . . . . . . . . . . 320
Servicing the Airbag . . . . . . . . . . . . . 75
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 252
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 183
Out of Park . . . . . . . . . . . . . . . . . . . 184
Side Blind Zone Alert (SBZA) . . . 211
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 151
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 296
Special Application Services . . . . 320
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 327
Speedometer . . . . . . . . . . . . . . . . . . . 109
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . .118
Start Assist, Hills . . . . . . . . . . . . . . . 192
Start Vehicle, Remote . . . . . . . . . . . 34
Starter Switch Check . . . . . . . . . . . 251
Starting the Engine . . . . . . . . . . . . . 178
Starting the Vehicle
Messages . . . . . . . . . . . . . . . . . . . . . 137
Steering . . . . . . . . . . . . . . . . . . . . . . . . 166 Fluid, Power . . . . . . . . . . . . . . . . . . 247 Steering (cont'd)
Heated Wheel . . . . . . . . . . . . . . . . 101
Wheel Adjustment . . . . . . . . . . . . 101
Wheel Controls . . . . . . . . . . . . . . . 101
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 256
Storage Areas Center Console . . . . . . . . . . . . . . . . . 99
Convenience Net . . . . . . . . . . . . . . . 99
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Glove Box . . . . . . . . . . . . . . . . . . . . . . 97
Sunglasses . . . . . . . . . . . . . . . . . . . . . 98
Storage Compartments . . . . . . . . . . 97
Storing the Tire Sealant and Compressor Kit . . . . . . . . . . . . . . . 291
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 170
Summer Tires . . . . . . . . . . . . . . . . . . 265
Sun Visor Lamps . . . . . . . . . . . . . . . 153
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 47
Sunglass Storage . . . . . . . . . . . . . . . . 98
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Sunshade Rear Window . . . . . . . . . . . . . . . . . . . 47
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 208
Infotainment . . . . . . . . . . . . . 156, 344 Systems
Driver Assistance . . . . . . . . . . . . . 204
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 109
TaillampsBulb Replacement . . . . . . . . . . . . 256
Text Telephone (TTY) Users . . . . 333
Theft-Deterrent Systems . . . . . 41, 42 Immobilizer . . . . . . . . . . . . . . . . . . . . . 41
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264 All-Season . . . . . . . . . . . . . . . . . . . . 265
Buying New Tires . . . . . . . . . . . . . 279
Chains . . . . . . . . . . . . . . . . . . . . . . . . 283
Changing . . . . . . . . . . . . . . . . . . . . . 291
Compact Spare . . . . . . . . . . . . . . . 296
Designations . . . . . . . . . . . . . . . . . 268
Different Size . . . . . . . . . . . . . . . . . 280
If a Tire Goes Flat . . . . . . . . . . . . 284
Inspection . . . . . . . . . . . . . . . . . . . . 277
Messages . . . . . . . . . . . . . . . . . . . . 137
Pressure . . . . . . . . . . . . . . . . . . . . . . 272
Pressure Light . . . . . . . . . . . . . . . . .119
Pressure Monitor Operation . . 274
Pressure Monitor System . . . . . 273
Rotation . . . . . . . . . . . . . . . . . . . . . . 277
Sealant andCompressor Kit . . . . . . . . . . . . . 285