2016 BUICK CASCADA phone

Buick Cascada Owner Manual (GMNA-Localizing-U.S-9186636) - 2016 - crc -
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348 Customer Information
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States and Puerto Rico
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
All Overseas Locations
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones

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Customer Information 349
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0343.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives.
See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
buickowner.ca
Visit the Buick Owner Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information. .
Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the Buick-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.

Buick Cascada Owner Manual (GMNA-Localizing-U.S-9186636) - 2016 - crc -
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350 Customer Information
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number. .
Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification. General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in
sand, mud, or snow.

Buick Cascada Owner Manual (GMNA-Localizing-U.S-9186636) - 2016 - crc -
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354 Customer Information
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original EquipmentManufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance
Program
0350.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number. .
Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 062.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either

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Customer Information 359
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional
Information 0364.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See “Navigation Settings” under
Configure Menu 0183 for
information on stored data and for
deletion instructions.

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OnStar 365
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0356.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

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372 Index
Child Restraints (cont'd)Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 76
Older Children . . . . . . . . . . . . . . . . . . 69
Securing . . . . . . . . . . . . . . . . . . . . 83, 86
Systems . . . . . . . . . . . . . . . . . . . . . . . . 73
Circuit Breakers . . . . . . . . . . . . . . . . 282
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 321
Interior Care . . . . . . . . . . . . . . . . . . 326
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 212
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Cluster, Instrument . . . . . . . . . . . . . . 98
Collision Damage Repair . . . . . . . 353
Compact Spare Tire . . . . . . . . . . . . 314
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 89
Compass . . . . . . . . . . . . . . . . . . . . . . . . 95
Configure Menu . . . . . . . . . . . . . . . . 183
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 362
Control
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 239
Control of a Vehicle . . . . . . . . . . . . . 218
Controls Steering Wheel . . . . . . . . . . . . . . . 130 Convertible Top . . . . . . . . . . . . . . . . . . 37
Roll Bars . . . . . . . . . . . . . . . . . . . . . . . 63
Convex Mirrors . . . . . . . . . . . . . . . . . . 33
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 265
Engine Temperature Gauge . . 100
Cooling System . . . . . . . . . . . . . . . . . 264
Courtesy Lamps . . . . . . . . . . . . . . . . 123
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 352
Coverage Explanations . . . . . . . . . 191
Cruise Control . . . . . . . . . . . . . . . . . . 241
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Customer Assistance . . . . . . . . . . . 348 Offices . . . . . . . . . . . . . . . . . . . . . . . . 348
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 348
Customer Information Service PublicationsOrdering Information . . . . . . . . 355
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 346
D
Damage Repair, Collision . . . . . . . 353
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 358
Database CoverageExplanations . . . . . . . . . . . . . . . . . . 191 Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 120
Defensive Driving . . . . . . . . . . . . . . . 217
Delayed Locking . . . . . . . . . . . . . . . . . 28
Destination . . . . . . . . . . . . . . . . . . . . . 172
Destination Download OnStar
®. . . . . . . . . . . . . . . . . . . . . . 182
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 164
USB . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Diagnostics
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 364
Distracted Driving . . . . . . . . . . . . . . . 217
Dome Lamps . . . . . . . . . . . . . . . . . . . 123
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 109
Delayed Locking . . . . . . . . . . . . . . . . 28
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Power Locks . . . . . . . . . . . . . . . . . . . . 28
Drive Belt Routing, Engine . . . . . . 345
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 110
Driving Defensive . . . . . . . . . . . . . . . . . . . . . 217
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 217
For Better Fuel Economy . . . . . . . 19
Hill and Mountain Roads . . . . . . 221
If the Vehicle is Stuck . . . . . . . . . 223

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Index 379
Side Turn Signal Lamps . . . . . . . . 278
Sidemarker Lamps . . . . . . . . . . . . . 277
Signals, Turn andLane-Change . . . . . . . . . . . . . . . . . 122
Software Updates . . . . . . . . . . . . . . 136
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 314
Special Application Services . . . . 337
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 344
Speedometer . . . . . . . . . . . . . . . . . . . . 99
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 106
Start Assist, Hill . . . . . . . . . . . . . . . . . 238
Start Vehicle, Remote . . . . . . . . . . . 26
Starter Switch Check . . . . . . . . . . . 272
Starting the Engine . . . . . . . . . . . . . 229
Steering . . . . . . . . . . . . . . . . . . . . . . . . 218 Heated Wheel . . . . . . . . . . . . . . . . . . 94
Power, Warning Lights . . . . . . . . 106
Wheel Adjustment . . . . . . . . . . . . . . 93
Wheel Controls . . . . . . . . . . . . . . . . . 93
Steering Wheel Controls . . . . . . . . 130
Stitcher Internet Radio . . . . . . . . . . 150
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Storage Areas Center Console . . . . . . . . . . . . . . . . . 91 Storage Areas (cont'd)
Glove Box . . . . . . . . . . . . . . . . . . . . . . 89
Instrument Panel . . . . . . . . . . . . . . . 89
Storage Compartments . . . . . . . . . . 89
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 223
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 36
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Navigation . . . . . . . . . . . . . . . . . . . . 170
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 245
Global Positioning . . . . . . . . . . . . 189
Infotainment . . . . . . . . . . . . . . . . . . 359
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 99
Text Messaging . . . . . . . . . . . . . . . . . 204
Text Telephone (TTY) Users . . . . 348
Theft-Deterrent Systems . . . . . . . . . 32 Immobilizer . . . . . . . . . . . . . . . . . . . . . 32
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 All-Season . . . . . . . . . . . . . . . . . . . . 289
Buying New Tires . . . . . . . . . . . . . 302
Chains . . . . . . . . . . . . . . . . . . . . . . . . 307
Changing . . . . . . . . . . . . . . . . . . . . . 309
Compact Spare . . . . . . . . . . . . . . . 314
Designations . . . . . . . . . . . . . . . . . 292
Different Size . . . . . . . . . . . . . . . . . 304 Tires (cont'd)
If a Tire Goes Flat . . . . . . . . . . . . 307
Inspection . . . . . . . . . . . . . . . . . . . . 300
Low Profile . . . . . . . . . . . . . . . . . . . 290
Pressure Light . . . . . . . . . . . . . . . . 107
Pressure Monitor Operation . . 297
Pressure Monitor System . . . . . 296
Rotation . . . . . . . . . . . . . . . . . . . . . . 301
Sidewall Labeling . . . . . . . . . . . . . 290
Terminology and Definitions . . 293
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 304
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 306
Wheel Replacement . . . . . . . . . . 306
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 302
Winter . . . . . . . . . . . . . . . . . . . . . . . . 289
Towing General Information . . . . . . . . . . 252
Recreational Vehicle . . . . . . . . . . 319
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 318
Traction
Control System (TCS)/StabiliTrak
®Light . . . . . . . . . . . . 107
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 239