2015 VOLVO XC90 connect

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
422
Volvo On Call availability
The map shows the areas in which VOC is avail- able. The service is constantly being expanded; contact your Volvo retailer for up-to-date informa-tion.

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
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However, the system can only function in areas where there is adequate cellular network cover-age.
Related information
•
Volvo On Call (VOC)
* (p. 414)
• Volvo On Call (VOC) functions (p. 415)
• Service center phone number (p. 419)

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
424
Changing ownership of a vehicle with Volvo On Call
If the vehicle changes owners, the Volvo On Call (VOC) service should be cancelled.
Cancelling the VOC serviceIf your vehicle changes owners, contact your Volvo retailer to cancel the VOC service. The sub-scription will be terminated and the service his-tory will be erased. When the vehicle changes owners, all personal settings should be reset to the factory defaults,see the owner's manual supplement.
Starting the VOC serviceIf you purchase a previously owned Volvo withVOC: The new owner should contact his/her Volvo retailer to transfer the remaining period of theVOC subscription. All contact information mustbe updated in order for VOC to function and toensure that the previous owner is no longerauthorized to use VOC services in the vehicle.The new owner will be given a 4-digit personalcode, which is used to identify him/her as beingauthorized to approve certain VOC services.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call PIN code (p. 418)
• Resetting user data when the vehicle changes owners (p. 112)
Volvo On Call manual safety service Contact the Volvo On Call (VOC) customer service center in emergency situations.
To contact the VOC customer service center manually: 1.
Press SOS to contact the customer service
center for help in emergency situations such as illness, injury, a threat, etc.
2. An emergency signal is transmitted to the VOC customer service center with informa-tion about the vehicle's location.
3. The VOC customer service center attempts to establish voice contact with the driver todetermine the extent of the accident and/orthe need for assistance.
If voice contact is not possible, the VOC cus- tomer service then contacts the emergency serv-ices for appropriate action.
Related information
• Volvo On Call safety services (p. 424)
• Volvo On Call roadside assistance (p. 425)
• Using Volvo On Call (p. 414)
Volvo On Call safety services
The Volvo On Call (VOC) manual or automatic safety services are intended for use in emer-gency situations.
Automatic alarmIn the event of certain types of accidents, a signal is transmitted automatically to the VOC customerservice center, who take appropriate actionaccording to the information that they receive. The following occurs if the seat belt pretension- ers, airbags or the inflatable curtains have beentriggered:
1. A signal is transmitted automatically to the VOC customer service center with informa- tion about the vehicle's location and that anairbag, etc., has been triggered.
2. The VOC customer service center attempts to establish voice contact with the driver todetermine the extent of the accident and theneed for assistance.
3. The VOC customer service center then con- tacts the appropriate emergency service(police, ambulance, towing, etc.).
If voice contact is not possible, the VOC cus- tomer service then contacts the emergency serv-ices for appropriate action.
Manual alarmPress SOS to contact the customer service cen-
ter for help in emergency situations, see also thearticle "VOC manual safety service."

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
425
Roadside assistanceRequest help for e.g., flat tires, a discharged bat- tery, if you have run out of fuel, etc.
Emergency numberWhen an emergency call has been initiated, VOCattempts to contact the customer service center.If this is not possible, the call will be transferredto the emergency 911 number instead.
Related information
•Volvo On Call (VOC)
* (p. 414)
• Volvo On Call manual safety service (p. 424)
• Volvo On Call roadside assistance (p. 425)
• Using Volvo On Call (p. 414)
Volvo On Call roadside assistance
Use VOC to summon help in the event of a flat tire, an empty fuel tank, etc.
1. Press the ON CALL button for at least
2 seconds.
2. The VOC customer service center attempts to establish voice contact with the driver to determine the need for assistance.
Related information
•Volvo On Call (VOC)
* (p. 414)
• Volvo On Call safety services (p. 424)
• Volvo On Call manual safety service (p. 424)
• Using Volvo On Call (p. 414)
Volvo On Call security services The Volvo On Call (VOC) security services are intended to provide assistance, for instance, ifyou are locked out of your vehicle, if it has beenstolen, etc.
Volvo On Call's security services are primarily intended to help minimize the risk of the vehiclebeing stolen. If the vehicle's normal electrical system is not functioning properly, VOC's reserve battery pro-vides the system with current.
Theft notificationA signal will be sent automatically to the VolvoOn Call customer service center in the event of abreak-in or theft (if the vehicle's alarm has beentriggered). This service will be interrupted if the alarm is turned off using one of the vehicle's remote keys.
Remote door unlockIf the vehicle's remote key has been lost orlocked in the car, the doors can be unlockedremotely within the following 5 days with assis-tance from the VOC customer service centerafter the owner's identity has been verified byhis/her pin code.
Remote vehicle immobilizerIf the vehicle has been stolen, the owner or policecan contact the VOC customer service center to

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
426 have the vehicle's remote keys immobilized (deactivated).
NOTE
This applies even if the vehicle has been unlocked and started with one of its remotekeys.
After contacting the owner/police, the VOC cus- tomer service center then deactivates the remotekeys. Once the engine has been switched off, itcan only be restarted if the owner/police hasgiven the VOC customer service center authori-zation to reactivate the remote keys. Once thisauthorization has been verified (using your PINcode), the VOC customer service center will reac-tivate the remote keys.
Related information
•
Volvo On Call (VOC)
* (p. 414)
• Unlocking the vehicle from the customer service center (p. 426)
• Service center phone number (p. 419)
• Volvo On Call PIN code (p. 418)
Unlocking the vehicle from the customer service center
The doors can be unlocked remotely with assis-
tance from the VOC customer service center.
1. Contact the VOC customer service center at 855-399-4691 (this number applies in both the United States and Canada).
2. After confirming that the caller is the vehi- cle's owner or other authorized person (usingyour PIN code), the VOC customer servicecenter sends a signal to the vehicle to unlockit.
3. The tailgate has to be opened to unlock the other doors. Press lightly on the rubberizedpressure plate under the outer tailgate han-dle.
NOTE
If the tailgate is not opened within the time period set by the VOC customer service cen-ter, it will relock.
NOTE
If the vehicle is parked in a garage or other covered area, remote unlocking may not bepossible due to poor signal reception.
Related information
• Volvo On Call security services (p. 425)
• Volvo On Call (VOC)
* (p. 414)
• Locking/unlocking the tailgate (p. 233)

NAVIGATION*
* Option/accessory, for more information, see Introduction.
442
Enter the vehicle's VIN number or Volvo ID and select Send
1. Go to the Internet site here.com: a map serv-
ice will open.
2. Right-click the desired location.
3. Select Send this location to car.
4. Enter the vehicle's VIN number or Volvo ID.
5. Select Send: the location will be sent to the vehicle's library (list of destinations), where it will be indicated by a blue marker.
The driver will then be alerted to this by a symbol that illuminates in the center display indicatingthat a destination/location has been sent to thevehicle. Tap the symbol and a card will openshowing information and possible alternatives. Please note that the procedure shown here is just an example from one of many map serviceproviders. See the Volvo Cars support site (support.volvocars.com) for more informationabout the Send to Car function.
Related information
•
Volvo On Call (VOC)
* (p. 414)
• Internet connected vehicle (p. 401)
• Setting a destination using Recent/Favor- ites/Library (p. 438)
• Entering a destination (p. 435)
Viewing the itinerary and alternate routes
During guidance, it is possible to view the itiner- ary or see if alternate routes are available.
Viewing the itineraryTo view/display the itinerary:
Tap Position: or Destination: to display the cur-
rent itinerary.

NAVIGATION*
* Option/accessory, for more information, see Introduction.
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System settings
This article describes settings for the navigation system software and map versions.
Path:
SettingsNavigationSystem
Software version
•Base Map Version_ e.g., 00.20.00.18
See also the article "Updating map data with MapCare".
Map version
•Map Information: information about maps,
updates and your favorite regions.
Related information
• Sensus Navigation settings (p. 449)
• Map updates with MapCare (p. 456)
Map updates with MapCare
Volvo Sensus Navigation remote updates can be done directly to the vehicle through a cell phoneInternet connection or from a computer with aUSB flash drive.
General update informationThe system's maps are divided into a number of fixed regions. When updates are done, it is notnecessary to update all of the regions at thesame time but instead can be done for a specificregion or several regions. One or several regions can be updated from the vehicle's Internet connection. However, for majorupdates, a computer and a USB flash drive arerecommended. If an itinerary covers several regions, they should all have the same version number to enable thesystem to calculate the best route to the destina-tion(s).
Updating the map structureChanging the map structure may sometimes benecessary, e.g., if a region is added or if a largeregion is divided into smaller ones. If this is thecase, normal updates may not be possible and amessage will be displayed explaining what hashappened. In this situation, the entire map must be reinstal- led from a USB flash drive. For additional infor-mation, contact a Volvo retailer.
Updating navigation system softwareIn addition to the maps, the system's software isbeing steadily developed and has to be updatedoccasionally. This may mean that newly downloa-ded map information may not be supported bythe navigation system's software. If this happens,a message will be displayed indicating that thesoftware needs to be updated. This can be doneby a Volvo retailer or from a USB flash drive. See the section "Software version" in the article "System settings."
Updates from the vehicle's Internet
connection or from a USB flash drive
For detailed information, see the articles "Remotemap updates" and "Map updates from the com-puter with a USB flash drive."
FAQs
QuestionAnswer
Can the map database bechanged,e.g., fromEurope toNorth Amer-ica?
Yes, with certain exceptions. Contact a Volvo retailer for up-to-date information.
How long do map updatestake?This depends on the size of the file(s) and the speed of theInternet connection.

NAVIGATION*
* Option/accessory, for more information, see Introduction.
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QuestionAnswer
How big is an update?This varies from market to market. Consult a Volvoretailer.
Updating has not worked.What shouldI do?Try the Volvo Cars support site (support.volvocars.com) orcontact a Volvo retailer.
Related information
•Remote map updates (p. 457)
• Map updates from a computer with a USB flash drive (p. 458)
• Sensus Navigation troubleshooting (p. 462)
• Copyright (p. 462)
• Navigation license agreements (p. 460)
• System updates (p. 490)
• Internet connected vehicle (p. 401)
• Connecting to the Internet (p. 402)
• System settings (p. 456)
Remote map updates
Some preparation is necessary before a remote update can be made through the vehicle's cellphone Internet connection.
Preparations
Remote update procedure
Internet connectionThe vehicle has to be connected to the Internet using Bluetooth, Wi-Fi, through a cable con-nected to the USB socket or using the vehicle'sintegrated modem. A symbol showing the con-nection's status can be seen in the center dis-play's status bar. See also the articles "Internet connected vehicle" and "Connecting to the Internet."
Downloading maps from the Internet1. From the center display's Home view, swipe from right to left to access App view.
2. Select the
Remote update service app
and follow the instructions provided.
For additional information, see the Volvo Cars support site (support.volvocars.com) or contact aVolvo retailer.
Related information
• Map updates with MapCare (p. 456)
• Internet connected vehicle (p. 401)
• Connecting to the Internet (p. 402)