2015 VOLKSWAGEN EOS service

x Do not use fuels that fail to meet the criteria above, or with contents that cannot be identified.
x If you cannot tell whether a particular fuel blend meets the criteria above, ask your service station or its fuel supplier. If you notice a loss of fuel economy or drivability and performance problems using one of these fuel blends, we recommend that you switch to unblended fuel.
x Using fuels that are different from those specified above can damage your vehicle's engine and fuel system and cause performance problems.
x Damage to the engine and fuel system and performance problems caused by using fuels that are different from those specified above or by using “starting assist fluids” are not the responsibility of Volkswagen and are not covered under the Emission warranties or any other Volkswagen Limited Warranty.
Even a single tank full of leaded fuel can do major damage to the catalytic converter and degrade its effectiveness in reducing polluting emissions.
If you notice a loss of fuel economy or drivability and performance problems using one of these fuel blends, we recommend that you switch to unblended fuel. Never use fuel line antifreeze offered for gasoline engines.
Gasoline additives

WARNING
The engine compartment of any motor vehicle is a potentially dangerous area and can cause serious personal injury.
x Always use extreme caution when doing any work in the engine compartment. Always follow commonly accepted safety practices and use common sense. Never risk personal injury.
x Never perform any work in the engine compartment unless you know exactly how to carry out the job and have the correct technical information and the correct tools.
x If you are uncertain about what to do, have the work performed by an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID – High Intensity Discharge (Xenon) headlights and H7 bulbs replaced by a qualified technician. Serious personal injury may result from improperly performed work.
x Never open or close the engine hood if steam or coolant is escaping. Hot steam or coolant can cause serious burns. Always wait until you no longer see or hear steam or coolant escaping from the engine.
x Always let the engine cool down completely before carefully opening the hood.
x Hot parts of the engine and the exhaust system will burn skin on contact.
x When the engine has cooled down and you are ready to open the hood:
– Firmly apply the parking brake and shift the transmission into Park (P) (automatic) or Neutral (manual only).
– Take the vehicle key out of the ignition.
– On vehicles with Keyless Access, make sure that the remote control vehicle key is out of range of the vehicle and that the vehicle cannot be started by depressing the starter
button ⇒  Starter button.
– Always keep children and others away from the engine compartment and never leave them unsupervised.
x The engine coolant system is under pressure when the engine is hot. Never unscrew the coolant expansion tank cap when the engine is hot. Hot coolant can spray out and cause severe burns and other serious injuries.
– Turn the cap slowly and very carefully in a counterclockwise direction while applying light downward pressure on the top of the cap.
– Always protect your face, hands, and arms from hot escaping coolant or steam by covering the cap with a large, thick rag.
x Never spill fluids on the engine or exhaust system when refilling. Spilling fluids onto hot parts of the engine or exhaust system can cause a fire.

NOTICE
When changing or topping off fluids, make sure that you pour the fluids into the correct reservoirs. Adding the wrong type of operating fluids will cause serious malfunctions and engine damage.
Fluid leaks and spills are harmful to the environment. Regularly check the ground underneath your vehicle for this reason. If you find spots of oil or other fluids, have your vehicle checked by your authorized Volkswagen dealer or authorized Volkswagen Service Facility. Dispose of leaked operating fluids properly.
Display

Engines Engine oil specification
Gasoline engines VW 502 00 VW 503 00 VW 504 00

At the time this Manual was printed, the engine oils available in the U.S. that meet these Volkswagen standards are “synthetic” oils. This does not mean, however, that any “synthetic” engine oil will meet Volkswagen standards. Always use an approved oil that expressly complies with the Volkswagen oil quality standard that applies to your vehicle's engine.
General recommendations:
If “synthetic” oil that meets the applicable Volkswagen oil quality standard with viscosity grade SAE 5W-40 or SAE 5W-30 is not available in your area, be sure to use a viscosity grade suitable for the climate, season, and operating conditions that exist where the vehicle is used. Make sure the oil
meets the quality standard listed in ⇒ table on page 287.
Engine oils are constantly being improved. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities are always up-to-date regarding new developments and changes. Volkswagen therefore recommends that you have the engine oil changed by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
NOTICE
x If you need to add oil and there is none available that meets the Volkswagen oil quality standard your engine requires, you may add a total of no more than 1/2 quart (0.5 liter) of a high-quality “synthetic” oil that meets ACEA A3 specifications and has a viscosity grade of SAE 5W-40 or SAE 5W-30.
x Use only a high quality engine oil that expressly complies with the Volkswagen oil quality standard specified for your vehicle's engine. Using any other oil can cause serious engine damage that will not be covered by any Volkswagen Limited Warranty.
x Do not mix any lubricants or other additives into the engine oil. Doing so can cause engine damage! Damage caused by these kinds of additives are not covered by any Volkswagen Limited Warranty.
Engine oil capacities

NOTICE
x Do not start the engine if the engine oil level is above range (A). Contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. Otherwise the catalytic converter and engine can be damaged!
x When changing or topping off fluids, make sure that you pour the fluids into the correct reservoirs. Adding the wrong type of operating fluids will cause serious malfunctions and engine damage.
The engine oil level should never be above range (A). Otherwise oil can be drawn in by the crankcase ventilation system and enter the atmosphere via the exhaust system.
Engine oil consumption

Changing oil at regular intervals is very important because the lubricating properties of oil decrease gradually during normal vehicle use. If you are not sure when to have the oil changed, ask your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Sometimes, engine oil should be changed more often than specified for normal use. Change oil more frequently if you often drive short distances, in dusty areas or in stop-and-go traffic, or if you use your vehicle where temperatures stay below freezing for long periods.
Volkswagen recommends that you have your oil and oil filter changed by an authorized Volkswagen
dealer or an authorized Volkswagen Service Facility ⇒ . They have the required expertise and special tools and will dispose of the old oil properly.
Detergent additives in the oil will make fresh oil look dark after the engine has been running a short time. This is normal and no reason to change engine oil more often.
WARNING
If you must change the engine oil yourself, be sure to take the following precautions:
x Always wear eye protection.
x To reduce the risk of burns from hot engine oil, let the engine cool down completely before beginning.
x When removing the oil drain plug with your fingers, stay as far away as possible. Always keep your forearm parallel to the ground to help prevent hot oil from running down your arm.
x Drain the oil into a container designed for this purpose, one large enough to hold at least the total amount of oil in your engine.
x To reduce the risk of poisoning, never drain the oil into empty food or beverage containers that might mislead someone into drinking from them.
x Engine oil is poisonous and must be stored out of the reach of children.
x Continuous contact with used engine oil is harmful to your skin. Always protect your skin by washing thoroughly with soap and water.
Before changing the oil, first make sure you know where you can properly dispose of the old oil.
Dispose of the old oil an environmentally-responsible manner. Never dump the old oil on garden soil, in wooded areas, in the street, into streams, rivers, or bodies of water, or down sewage drains.
Recycle used oil by taking it to a collection facility for used engine oil in your area, or contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Volkswagen recommends that you always have your oil and oil filter changed by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. They have the required expertise and special tools and will dispose of the old oil properly.

Flashes
Temperature gauge needle
⇒ fig. 154
Possible cause Proper response
(B) Normal range Engine coolant level too low.
Check the engine coolant level after the engine has cooled down and add engine coolant if low If the engine coolant level is correct or the problem continues after adding coolant, do not drive any farther. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. These instructions apply only when the coolant temperature stays in the normal range. Stop immediately if the needle goes into the red warning zone (C).
– Engine coolant system malfunction.

x Carefully unscrew the cap ⇒ .
x Add only new engine coolant according to Volkswagen specifications (⇒ Engine coolant
specifications) ⇒ .
x The engine coolant level must be inside the marks on the side of the reservoir ⇒ fig. 155. Do not
fill above the top edge of the filling range! ⇒ 
x Screw the lid tightly.
x Even in an emergency, do not use any other kind of coolant additive if engine coolant meeting
Volkswagen specifications (⇒ Engine coolant specifications) is unavailable! Instead, add distilled
water only ⇒ . As soon as possible, have the correct coolant ratio restored using engine coolant
that meets Volkswagen specifications ⇒  Engine coolant specifications.
WARNING
Hot steam and hot engine coolant can cause serious burns.
x Never open the hood if you see steam or coolant escaping from the engine compartment. Always wait until you no longer see or hear steam or coolant escaping from the engine.
x Always let the engine cool down completely before carefully opening the hood. Hot components will burn skin on contact.
x When the engine has cooled down and you are ready to open the hood:
– Firmly apply the parking brake and shift the transmission into Park (P) (automatic) or Neutral (manual only).
– Take the vehicle key out of the ignition.
– On vehicles with Keyless Access, make sure that the remote control vehicle key is out of range of the vehicle and that the vehicle cannot be started by depressing the starter
button ⇒  Starter button.
– Always keep children and others away from the engine compartment and never leave them unsupervised.
x The engine coolant system is under pressure when the engine is hot. Never unscrew the coolant expansion tank cap when the engine is hot. Hot coolant can spray out and cause severe burns and other serious injuries.
– Turn the cap slowly and very carefully in a counterclockwise direction while applying light downward pressure on the top of the cap.
– Always protect your face, hands, and arms from hot escaping coolant or steam by covering the cap with a large, thick rag.
x Never spill fluids on the engine or exhaust system when refilling. Spilling fluids onto hot parts of the engine or exhaust system can cause a fire. Under some conditions, the ethylene glycol in engine coolant can catch fire.
NOTICE
x Use distilled water only when adding coolant! All other types of water contain chemical compounds that can cause extensive corrosion damage to the engine. This can even lead to engine failure. If you have added non-distilled water, take the vehicle immediately to an authorized Volkswagen dealer or an authorized Volkswagen Service Facility to have the coolant system drained, flushed, and refilled completely with the proper coolant.
x Refill engine coolant only up to the top edge of the marked fill range ⇒ fig. 155. Excess engine coolant may be forced out of the engine cooling system when it gets hot and cause damage.