Vehicle care157Caution
The towing eye must only be usedfor towing and not for recovering
the vehicle.
Switch on ignition to release steering
wheel lock and to permit operation of
brake lights, horn and windscreen
wiper.
Transmission in neutral.
Notice
If neutral cannot be selected on
vehicles with manual transmission
automated (MTA), the vehicle must
only be towed with the drive wheels
raised off the ground.
Caution
Drive slowly. Do not drive jerkily.
Excessive tractive force can
damage the vehicle.
When the engine is not running,
considerably more force is needed to
brake and steer.
To prevent the entry of exhaust gases from the towing vehicle, switch on the
air recirculation and close the
windows.
Seek the assistance of a workshop.
After towing, unscrew the towing eye
and replace the cap.
Towing another vehicle
Insert a screwdriver in the slot at the
side of the cap. Release the cap by
carefully levering the screwdriver. To
prevent damage it is recommended to place a cloth between the screwdriver
and the frame.
The towing eye is stowed with the vehicle tools 3 143.
Screw in the towing eye as far as it will
go until it stops in a horizontal
position.
Attach a tow rope – or even better a tow bar – to the towing eye.
The towing eye must only be used for
towing and not for recovering a
vehicle.Caution
Drive slowly. Do not drive jerkily.
Excessive tractive force can
damage the vehicle.
After towing, unscrew the towing eye.
Insert cap.
158Vehicle careAppearance care
Exterior care Locks
The locks are lubricated at the factory using a high quality lock cylinder
grease. Use de-icing agent only when absolutely necessary, as this has adegreasing effect and impairs lockfunction. After using de-icing agent,
have the locks regreased by a
workshop.
Washing
The paintwork of your vehicle is
exposed to environmental influences. Wash and wax your vehicle regularly.
When using automatic vehicle
washes, select a programme that
includes waxing.
Bird droppings, dead insects, resin,
pollen and the like should be cleaned
off immediately, as they contain
aggressive constituents which can
cause paint damage.If using a vehicle wash, comply with
the vehicle wash manufacturer's
instructions. The windscreen wiper and rear window wiper must be
switched off. Remove antenna and
external accessories such as roof
racks etc.
If you wash your vehicle by hand,
make sure that the insides of the
wheel housings are also thoroughly
rinsed out.
Clean edges and folds on opened
doors and the bonnet as well as the
areas they cover.Caution
Always use a cleaning agent with
a pH value of 4 to 9.
Do not use cleaning agents on hot surfaces.
Have the door hinges of all doors
greased by a workshop.
Do not clean the engine compartment with a steam-jet or high-pressure jet
cleaner.
Thoroughly rinse and leather-off the vehicle. Rinse leather frequently. Use
separate leathers for painted and
glass surfaces: remnants of wax on
the windows will impair vision.
Exterior lights
Headlight and other light covers are
made of plastic. Do not use any
abrasive or caustic agents, do not use an ice scraper, and do not clean them
dry.
Polishing and waxing Wax the vehicle regularly (at the
latest when water no longer beads).
Otherwise, the paintwork will dry out.
Polishing is necessary only if the paint
has become dull or if solid deposits
have become attached to it.
Paintwork polish with silicone forms a
protective film, making waxing
unnecessary.
Plastic body parts must not be treated with wax or polishing agents.
Vehicle care159
Windows and windscreen wiperblades
Use a soft lint-free cloth or chamois
leather together with window cleaner
and insect remover.
When cleaning the rear window from
inside, always wipe in parallel to the
heating element to prevent damage.
For mechanical removal of ice, use a
sharp-edged ice scraper. Press the
scraper firmly against the glass so
that no dirt can get under it and
scratch the glass.
Clean smearing wiper blades with a
soft cloth and window cleaner.
Glass panel
Never clean with solvents or abrasive
agents, fuels, aggressive media (e.g.
paint cleaner, acetone-containing
solutions etc.), acidic or highly
alkaline media or abrasive pads. Do
not apply wax or polishing agents to
the glass panel.
Wheels and tyres Do not use high-pressure jet
cleaners.Clean rims with a pH-neutral wheel
cleaner.
Rims are painted and can be treated
with the same agents as the body.
Paintwork damage Rectify minor paintwork damage with
a touch-up pen before rust forms.
Have more extensive damage or rust
areas repaired by a workshop.
Underbody
Some areas of the vehicle underbody
have a PVC undercoating while other critical areas have a durable
protective wax coating.
After the underbody is washed, check
the underbody and have it waxed if
necessary.
Bitumen/rubber materials could
damage the PVC coating. Have
underbody work carried out by a
workshop.
Before and after winter, wash the
underbody and have the protective
wax coating checked.Natural gas system
Do not direct the steam jet or high-
pressure jet towards natural gas
system components. It is particularly
important to protect the natural gas
tank and the pressure valves on the
vehicle underbody and the bulkhead
in the engine compartment.
These components must not be
treated using chemical cleaners or
preservatives.
Have components of the natural gas
system cleaned by a workshop
authorised to carry out maintenance
of natural gas vehicles.
Towing equipment Do not clean the coupling ball bar with
a steam-jet or high-pressure jet
cleaner.
Interior care Interior and upholsteryOnly clean the vehicle interior,
including the instrument panel fascia
and panelling, with a dry cloth or
interior cleaner.
170Technical dataVehicle dimensionsTypeVanCombi / Combo TourWheelbaseL1L2L1L2Length [mm]4390474043904740Width without exterior mirrors [mm]1850185018501850Width with exterior mirrors [mm]2119211921192119Height [mm]; Standard roof4)1895192718951927Height [mm]; High roof4)2125212521252125/21155)Length of load compartment floor [mm]182021701400/9916)1750/1341 6)Load compartment width [mm]123012301230/11667)1230/11667)Load compartment height [mm]; Standard roof1305130513051305Load compartment height [mm]; High roof1550155015501550Wheelbase [mm]2755310527553105Turning circle kerb to kerb [m]11.212.511.212.54)
Without antenna.
5) Combi/Combo Tour.
6) With/without folded rear seats (5-seater version only).
7) Combo Tour only.
Customer information173Customer informationCustomer information................173
Vehicle data recording and pri‐
vacy ........................................... 173Customer information
Declaration of conformity Transmission systems
This vehicle has systems that
transmit and/or receive radio waves
subject to Directive 1999/5/EC.
These systems are in compliance with the essential requirements and
other relevant provisions of
Directive 1999/5/EC. Copies of the
original Declarations of Conformity
can be obtained on our website.Vehicle data recording
and privacy
Event data recorders
Data storage modules in the vehicle
A large number of electronic
components of your vehicle contain
data storage modules temporarily or
permanently storing technical data
about the condition of the vehicle,
events and errors. In general, this
technical information documents the
condition of parts, modules, systems
or the environment:
■ Operating conditions of system components (e.g. filling levels)
■ Status messages of the vehicle and
its single components ( e.g. number
of wheel revolutions / rotational speed, deceleration, lateral
acceleration)
■ Dysfunctions and defects in important system components
176IndexAAccessories and vehicle modifications .......................... 126
Adjustable air vents ...................100
Airbag activation ........................... 80
Airbag and belt tensioners ...........74
Airbag deactivation ..........45, 74, 80
Airbag label................................... 41 Airbag system .............................. 41
Air conditioning regular operation ................................ 101
Air conditioning system ................ 97
Air intake .................................... 101
Air vents...................................... 100
Alert .............................................. 86
Antilock brake system ................ 113
Antilock brake system (ABS) .......75
Anti-Slip Regulator (ASR) ...........115
Anti-theft locking system .............. 26
Anti-theft security lock ..................21
Appearance care ........................158
Armrest ......................................... 35
Ashtrays ....................................... 67
ASR (Anti-Slip Regulator) ...........115
Audible warning chimes................ 86
Autoclose ...................................... 80
Automatic fuel cut-off ............86, 104
Automatic locking .........................80B
Battery discharge protection ........95
Belts.............................................. 38
Bonnet ....................................... 128
Brake and clutch fluid .................162
Brake assist ............................... 114
Brake fluid .................................. 131
Brake pad wear ............................ 75
Brakes ............................... 113, 131
Brake system ............................... 75
Breakdown.................................. 156
Bulb replacement ....................... 133
C
Capacities .................................. 171
Car Pass ...................................... 19
Catalytic converter .....................108
Central locking system ................21
Centre high-mounted brake light 137
Change engine oil .......................78
Changing tyre and wheel size ...147
Charging system .......................... 74
Child locks ................................... 23
Child restraint installation locations ................................... 49
Child restraints.............................. 47
Child restraint systems ................47
Child safety system for rear windows .................................... 29
179
Payload......................................... 60
Performance .............................. 168
Performing work ........................127
Pollen filter ................................. 101
Power outlets ............................... 66
Power steering fluid ....................130
Power windows ............................ 29
Preheating ................................... 77
Puncture ..................................... 150
R
Radio Frequency Identification (RFID) ..................................... 174
Radio info ..................................... 80
Radio remote control ...................20
Rear doors ................................... 23
Rear fog light ............................... 80
Rear fog lights ............................. 92
Rear parcel shelf .......................... 56
Rear seats ............................. 36, 55
Rear storage ................................. 55
Rear windows .............................. 31
Rear window wiper/washer .......... 64
Recommended fluids and lubricants ........................ 162, 165
Refuelling ................................... 121
Reversing lights ........................... 92
Ride control systems ..........115, 116
Roof bars ...................................... 55
Roof load ...................................... 60Roof rack ..................................... 59
Roof racks .................................... 60
S Safety belts ................................... 38
Seat adjustment ....................... 7, 33
Seat belt ........................................ 8
Seat belt reminder .......................73
Seat belt reminder warning chime 80
Seat belts ..................................... 38
Seat position ................................ 33
Selector lever ............................. 110
Service ............................... 101, 161
Service display ......................70, 80
Service information ....................161
Settings menu............................... 80
Side airbag system ......................45
Sidelights ...................................... 89
Side turn signal lights ................137
Sliding door .................................. 23
Sliding side door ........................... 23
Spare wheel ............................... 152
Speed limit warning chime............ 80
Speedometer ............................... 67
Standard display ........................... 80
Starting and operating ................103
Starting off ................................... 16
Starting the engine ............103, 110
Steering ...................................... 102
Steering wheel adjustment ......9, 62Steering wheel controls ...............62
Stop-start system.................. 79, 105
Storage ......................................... 53
Storage compartments .................53
Sun visors .................................... 31
Symbols ......................................... 4
T
Tachometer ................................. 68
Tailgate ......................................... 25
Tail lights ................................... 136
Temperature ................................. 80
Three-point seat belt .................... 39 Tools .......................................... 143
Top-tether fastening eyes ............52
Towing ................................ 124, 156
Towing another vehicle .............157
Towing the vehicle .....................156
Traction Control system ............. 115
Trailer coupling ........................... 124
Trailer towing ............................. 124
Transmission ......................... 16, 76
Transmission display ...........71, 110
Tread depth ............................... 146
Trip computer ......................... 80, 87
Trip odometer .............................. 68
Turn and lane-change signals .....91
Turn signal ................................... 73
Tyre chains ................................ 147
Tyre designations ......................144
180
Tyre pressure ............................ 144
Tyre pressure monitoring system ............................... 77, 145
Tyre pressures ........................... 172
Tyre repair kit ............................. 148
U Ultrasonic parking assist ...... 76, 118
Underseat storage .......................54
Unit of measurement ....................80
Upholstery .................................. 159
Upshift .......................................... 76
Using this manual ..........................3
V Vehicle battery ........................... 131
Vehicle checks............................ 127
Vehicle data ................................ 165
Vehicle data recording and privacy ..................................... 173
Vehicle dimensions .................... 170
Vehicle Identification Number ....164
Vehicle jack ................................ 143
Vehicle security ............................ 26
Vehicle shutdown .................86, 104
Vehicle specific data ......................3
Vehicle storage ........................... 126
Vehicle tools ............................... 143
Vehicle unlocking ........................... 6
Vehicle weight ........................... 169Ventilation..................................... 96
Volume ......................................... 80
W
Warning chime.............................. 80
Warning chimes ........................... 86
Warning lights ............................... 67
Washer and wiper systems .........14
Washer fluid ............................... 130
Wheel changing .........................150
Wheel covers ............................. 147
Wheels and tyres .......................144
Windows ....................................... 29
Windscreen................................... 29
Windscreen wiper/washer ...........63
Winter tyres ............................... 144
Wiper blade replacement ..........132