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4-1. Maintenance and careCleaning and protecting the vehicle exterior............ 404
Cleaning and protecting the vehicle interior............. 407
4-2. Maintenance Maintenance requirements ..................... 411
General maintenance.......... 414
Emission inspection and maintenance (I/M)
programs........................... 418
4-3. Do-it-yourself maintenance Do-it-yourself service precautions ....................... 419
Hood ................................... 422
Positioning a floor jack ........ 425
Engine compartment ........... 428
12-volt battery ..................... 440
Tires .................................... 446
Tire inflation pressure ......... 457
Wheels ................................ 461
Electronic key battery.......... 464
Checking and replacing fuses ................................. 466
Light bulbs........................... 478 5-1. Essential information
Emergency flashers............ 494
If your vehicle needs to be towed....................... 495
If you think something is wrong ............................... 502
5-2. Steps to take in an emergency If a warning light turns on or a warning buzzer
sounds.............................. 503
If a warning message is displayed .......................... 517
If you have a flat tire ........... 537
If the hybrid system will not start ............................ 550
If you lose your keys........... 552
If the electronic key does not operate properly ......... 553
If the 12-volt battery is discharged........................ 555
If your vehicle overheats .... 561
If the vehicle becomes stuck ................................. 567
If your vehicle has to be stopped in an
emergency ....................... 569
4Maintenance and care5When trouble arises
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1-1. Hybrid system
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When stopped/during start off
The gasoline engine stops
* when the vehicle is stopped. During
start off, the electric motor (tra ction motor) drives the vehicle. At
slow speeds or when traveling down a gentle slope, the engine
is stopped
* and the electric motor (traction motor) is used.
When shift position is in N, the hybrid battery (traction battery)
will not be charged. Thus, shift to P when the vehicle is stopped.
In addition, when driving in heavy traffic, use D or B.
*: However, when the hybrid battery (traction battery) need to be charged or while the engine is being warmed up, the gasoline
engine may not stop automatically. ( P. 35)
■ During normal driving
The gasoline engine is predominantly used. The electric motor
(traction motor) charges the hybr id battery (traction battery) as
necessary.
■ When accelerating sharply
When the accelerator pedal is depressed heavily, the power of
the hybrid battery (traction battery ) is added to that of the gaso-
line engine via the electric motor (traction motor).
■ When braking (regenerative braking)
The electric motor (traction mo tor) charges the hybrid battery
(traction battery).
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1-1. Hybrid system
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Conditions in which the gasoline engine may not stop
The gasoline engine starts and stops automatically. However, it may not stop
automatically in the following conditions
*:
● During gasoline engine warm-up
● When the temperature of the hybrid battery (traction battery) is high or
low
● During hybrid battery (traction battery) charging
● When the heater is switched on
*: Depending on the circumstances, the gasoline engine may also not stop
automatically in situations other than those above.
■ Charging the hybrid battery (traction battery)
●As the gasoline engine charges the hybrid battery (traction battery), the
battery does not need to be charged from an outside source. However, if
the vehicle is left parked for a long time the hybrid battery (traction bat-
tery) will slowly discharge. For this reason, be sure to drive the vehicle at
least once every few months for at least 30 minutes or 10 miles (16 km).
If the hybrid battery (traction battery) becomes fully discharged and you
are unable to jump-start the vehicle with the 12-volt battery, contact your
Toyota dealer.
● If the shift position is in N, the hybrid battery (traction battery) will not be
charged. Always shift the shift position in P when the vehicle is stopped.
When driving in heavy traffic, operate the vehicle with the shift position in
D or B to avoid discharging the hybrid battery (traction battery).
■ Charging the 12-volt battery
P. 558
■ After the 12-volt battery has di scharged or has been changed or
removed
The gasoline engine may not stop even if the vehicle is running on the hybrid
battery (traction battery). If this continues for a few days, contact your Toyota
dealer.
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■Sounds and vibrations specific to a hybrid vehicle
There may be no engine sounds or vibration even though the vehicle is able
to move. For safety, apply the parking brake and make sure to shift the shift
position to P when parked.
The following sounds or vibrations may occur when the hybrid system is
operating and are not a malfunction:
●The brake system operation sound heard from the front of the vehicle
when the driver’s door is opened.
● Motor sounds may be heard from the engine compartment.
● Sounds may be heard from the hybrid battery (traction battery) when the
hybrid system starts or stops.
● Sounds may be heard from the transmission when the gasoline engine
starts or stops, when driving at low speeds, or during idling.
● Engine sounds may be heard when accelerating sharply.
● Sounds may be heard due to regenerative braking when the brake pedal
is depressed and accelerator is loosened.
● Other sounds, such as motors and mechanical noises, may be heard
from the brake system when the brake pedal is depressed.
● Vibration may be felt when the gasoline engine starts or stops.
● Cooling fan sounds may be heard from the air intake vent. (
P. 39)
● The operation sound of the air conditioning system (air conditioning com-
pressor, blower motor).
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Hybrid battery (traction battery) air vent
There is an air intake vent on the
right side of the rear seatback for
the purpose of cooling the hybrid
battery (traction battery). If the
vent becomes blocked, the
hybrid battery (traction battery)
may overheat, leading to a
reduction in hybrid battery (trac-
tion battery) output.
Emergency shut off system When a certain level of impact is detected by the impact sensor, the
emergency shut off syst em blocks off the high voltage current and
stops the fuel pump to minimize t he risk of electrocution and fuel
leakage. If the emergency shut off sy stem activates, your vehicle will
not restart. To restart the hybrid system, contact your Toyota dealer.
Hybrid warning message
A message is automatically displa yed when a malfunction occurs in
the hybrid system or an impr oper operation is attempted.
If a warning message is shown
on the multi-information display,
read the message and follow the
instructions. ( P. 517)
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1-3. Opening, closing and locking the doors
Smart key system (with entr y function)
The following operations can be performed simply by carrying the
electronic key on your person , for example in your pocket.
(The driver should always carry the electronic key.)
Unlocks and locks the side doors ( P. 6 4 )
Unlocks and locks the back door ( P. 65)
Starts and stops the hybrid system ( P. 195)
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1-3. Opening, closing and locking the doors
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If the smart key system does not operate properly
● Locking and unlocking the doors: Use the mechanical key. ( P. 553)
● Starting the hybrid system: P. 554
■ Electronic key battery depletion
●The standard battery life is 1 to 2 years.
● If the battery becomes low, an alarm will sound in the cabin when the
hybrid system stops. (P. 68)
● As the electronic key always receives radio waves, the battery will
become depleted even if the electronic key is not used. The following
symptoms indicate that the electronic key battery may be depleted.
Replace the battery when necessary. ( P. 464)
• The smart key system or the wireless remote control does not operate.
• The detection area becomes smaller.
• The LED indicator on the key surface does not turn on.
● To avoid serious deterioration, do not leave the electronic key within 3 ft.
(1 m) of the following electrical appliances that produce a magnetic field:
•TVs
• Personal computers
• Cellular phones, cordless phones and battery chargers
• Recharging cellular phones or cordless phones
• Induction cookers
• Table lamps
■ When the electronic key battery is fully depleted
P. 464
■ Customization
Settings (e.g. smart key system) can be changed.
(Customizable features P. 602)
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1-3. Opening, closing and locking the doors
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Smart key system (without entr y function)
Starting and stopping the hybrid system can be performed simply by
carrying the electroni c key on your person, for example in your
pocket.
(The driver should always carry the electronic key.)