
630What to do if... (Troubleshooting)
AVENSIS_OM_OM20C20E_(EE)
What to do if... (Troubleshooting)
●If you lose your keys or mechanical keys, new genuine keys or mechanical
keys can be made by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional. (→P. 122)
●Vehicles with smart entry & start system
If you lose your electronic keys, the risk of vehicle theft increases signifi-
cantly. Contact any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional immediately. ( →P. 122)
●Is the key battery weak or depleted? ( →P. 482)
●Vehicles with smart entry & start system
Is the engine switch in IGNITION ON mode?
When locking the doors, turn the engine switch off. ( →P. 215)
●Vehicles with smart entry & start system
Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of the radio
wave. ( →P. 123, 152)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. ( →P. 136)
If you have a problem, check the following before contacting any
authorized Toyota dealer or repairer, or another duly qualified
and equipped professional.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
AVENSIS_OM_OM20C20E_(EE).book Page 630 Thursday, January 29, 2015 1:47 PM

631What to do if... (Troubleshooting)
AVENSIS_OM_OM20C20E_(EE)
●Vehicles with Multidrive
Is the shift lever in P? (→P. 209)
●Vehicles with manual transmission
Do you turn the key with the clutch pedal depressed firmly? ( →P. 209)
●Is the battery discharged? ( →P. 585)
●Vehicles with Multidrive
Did you press the engine switch while firmly depressing the brake pedal?
(→ P. 212)
●Vehicles with manual transmission
Did you press the engine switch while firmly depressing the clutch pedal?
(→ P. 212)
●Vehicles with Multidrive
Is the shift lever in P? ( →P. 212)
●Is the electronic key anywhere detectable inside the vehicle? ( →P. 149)
●Is the steering wheel unlocked? ( →P. 216)
●Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way. ( →P. 582)
●Is the battery discharged? ( →P. 585)
●Vehicles without smart entry & start system
Is the engine switch in the “ON” position?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in the “ON” position. ( →P. 577)
●Vehicles with smart entry & start system
Is the engine switch in IGNITION ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in IGNITION ON mode. ( →P. 577)
If you think something is wrong
The engine does not start
(vehicles without smart entry & start system)
The engine does not start
(vehicles with smart entry & start system)
The shift lever cannot be shifted from P even if you depress
the brake pedal (vehicles with Multidrive)
AVENSIS_OM_OM20C20E_(EE).book Page 631 Thursday, January 29, 2015 1:47 PM

632What to do if... (Troubleshooting)
AVENSIS_OM_OM20C20E_(EE)
●Vehicles without smart entry & start system
It is locked to prevent theft of the vehicle if the key is removed from the
engine switch. (→P. 210)
●Vehicles with smart entry & start system
It is locked automatically to prevent theft of the vehicle. ( →P. 216)
●Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( →P. 182)
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or IGNITION ON mode (the engine is not operating) for a period of
time. ( →P. 216)
●The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? ( →P. 522)
●The brake system warning light is on
Is the parking brake released? ( →P. 229)
Depending on the situation, other types of warning buzzer may also sound.
( → P. 520, 527)
The steering wheel cannot be turned after the engine is
stopped
The windows do not open or close by operating the power
window switches
The engine switch is turned off automatically
(vehicles with smart entry & start system)
A warning buzzer sounds during driving
AVENSIS_OM_OM20C20E_(EE).book Page 632 Thursday, January 29, 2015 1:47 PM

634Alphabetical index
AVENSIS_OM_OM20C20E_(EE)
Alphabetical index
A/C..................................... 382, 388Air conditioning filter.............. 480
Automatic air conditioning
system ................................ 388
Manual air conditioning system ................................ 382
ABS (Anti-lock Brake System) .................................. 297
Function ................................ 297
Warning light ......................... 521
AFS (Adaptive Front-lighting System) .................................. 234Warning light ......................... 522
Air conditioning filter .............. 480
Air conditioning system ............................ 382, 388Air conditioning filter.............. 480
Automatic air conditioning system ................................ 388
Manual air conditioning system ................................ 382
Airbag manual on-off system ...................................... 52 Airbags ....................................... 39
Airbag manual on-off system .................................. 52
Airbag operating conditions ............................. 46
Airbag precautions for your child ...................................... 41
Airbag warning light .............. 520
Correct driving posture ........... 32
Curtain shield airbag operating conditions ............. 46
Curtain shield airbag
precautions........................... 41
General airbag precautions .... 41
Locations of airbags................ 39
Modification and disposal of airbags.................................. 45
Side airbag operating
conditions ............................. 46
Side airbag precautions .......... 41
Side and curtain shield airbags operating
conditions ............................. 46
Side and curtain shield
airbags precautions .............. 41
SRS airbags............................ 39
Alarm .......................................... 89 Alarm ...................................... 89
Warning buzzer..................... 520
Antenna
Smart entry & start system ... 148
Smart key system ................. 148
Radio ............................ 320, 426
Anti-lock brake system .......... 297 Function ................................ 297
Warning light ......................... 521
Armrest ..................................... 419
Assist grips .............................. 423
Audio input....... 312, 332, 341, 349
A
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635Alphabetical index
AVENSIS_OM_OM20C20E_(EE)
Audio system*......................... 308
Antenna................................. 320
Audio input ............................ 349
AUX port ............................... 349
Bluetooth
® audio ................... 364
CD player .............................. 321
iPod....................................... 332
MP3/WMA disc ..................... 321
Optimal use........................... 313
Portable music player ........... 312
Radio..................................... 315
Steering wheel audio switch.................................. 311
USB memory......................... 341
Audio system (with navigation system)
*
Automatic air conditioning system
Air conditioning filter.............. 480
Automatic air conditioning system ................................ 388
Automatic headlight leveling system...................... 239
Automatic High Beam ............. 269
Automatic light control
system .................................... 237
AUX port
*................................. 312
Auxiliary box ............................ 411
Back door ................................. 143 Wireless remote control key ...................................... 121
Back-up lights Replacing light bulbs ..... 498, 499
Wattage................................. 615 Battery
Battery checking ................... 453
If the battery is discharged.... 585
Preparing and checking before winter....................... 303
Bluetooth
®*............................. 374
Audio system ........................ 364
Hands-free system (for cellular phone) ............. 350
Registering/removing a Bluetooth
® device............... 357
Selecting a Bluetooth®
device ................................. 358
Wireless communication ....... 350
Bluetooth
® audio*................... 364
Bluetooth® phone*
(audio system) ....................... 350 Deleting the call history......... 361
Making a call ......................... 368
Managing speed dials ........... 361
Managing the contacts.......... 362
Phone settings ...................... 358
Receiving a call..................... 370
Speaking on the phone ......... 371
Bottle holders .......................... 405
Brake Fluid ...................................... 612
Parking brake........................ 229
Warning light ................. 520, 521
Warning message ................. 527
Brake assist ............................. 297
Break-in tips ............................. 189
Brightness control Instrument light control......................... 106, 114
B
*: For vehicles with navigation system or multimedia system, refer to
“Navigation and multimedia system Owner’s manual”.
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636Alphabetical index
AVENSIS_OM_OM20C20E_(EE)
CareAluminum wheels .................. 427
Exterior.................................. 426
Interior ................................... 430
Seat belts .............................. 431
Cargo capacity ......................... 198
Cargo hooks ..................... 408, 410
CD player
*................................ 321
Chains ....................................... 304
Child restraint system ............... 55 Fixed with a seat belt .............. 64
Fixed with an ISOFIX rigid anchor................................... 69
Fixing the top strap ................. 76
Types of child restraint system installation method................ 59
Using an anchor bracket ......... 76
Child safety ................................ 54 Airbag precautions .................. 41
Back door precautions .......... 145
Battery precautions ....... 455, 588
Child-protectors..................... 136
Child restraint system ............. 55
Child restraint system precautions ........................... 62
How your child should wear the seat belt .......................... 36
Panoramic roof shade precautions ......................... 422
Power window lock switch .... 182
Power window precautions ... 184
Rear door child-protectors .... 136
Removed key battery precautions ......................... 484
Seat belt precautions .............. 68
Seat heater precautions ......................... 397 Child-protectors....................... 136
Cleaning ........................... 426, 430
Aluminum wheels.................. 427
Exterior ................................. 426
Interior................................... 430
Seat belts .............................. 431
Clock ......................................... 105
Clutch ....................................... 612 Warning message ................. 530
Coat hooks ............................... 423
Coin box ................................... 407
Condenser ................................ 453
Console box ............................. 404
Coolant Capacity ................................ 608
Checking ............................... 451
Preparing and checking before winter....................... 303
Cooling system ........................ 451 Engine overheating ............... 590
Cruise control Cruise control........................ 280
Warning message ................. 529
Cup holders.............................. 405
Curtain shield airbags ............... 39
Customizable features ............ 619
Daytime running light
system .................................... 237
Defogger Outside rear view mirrors ........................ 384, 391
Rear window ................. 384, 391
Windshield .................... 384, 391
Dimension ................................ 596
C
D
AVENSIS_OM_OM20C20E_(EE).book Page 636 Thursday, January 29, 2015 1:47 PM

637Alphabetical index
AVENSIS_OM_OM20C20E_(EE)
DisplayDrive information ........... 108, 112
Fuel consumption information.......................... 117
LDA (Lane Departure
Alert) ................................... 264
Multi-information display ........................ 108, 111
Trip information ..................... 117
Warning message ................. 527
Do-it-yourself maintenance .... 436
Door courtesy lights ................ 399 Wattage................................. 615
Doors Automatic door locking and unlocking system ................ 136
Back door .............................. 143
Door glasses ......................... 182
Door lock ............................... 132
Outside rear view mirrors ...... 179
Rear door child-protectors .... 136
Side doors ............................. 132
Double locking system.............. 87
Drive information ............. 108, 112
Driver’s seat belt reminder light ........................ 522
Driving Break-in tips .......................... 189
Correct posture ....................... 32
Driving in the rain .................. 188
Driving mode select switch ... 220
Procedures............................ 186
Winter driving tips ................. 303
Driving position memory ........ 170 Driving position memory ....... 170
Memory recall function .......... 171 Electric power steering
Function ................................ 297
Warning light ......................... 521
Warning message ................. 531
Electronic key Battery-saving function ......... 152
If the electronic key does not operate properly ................. 582
Replacing the battery ............ 482
Emergency brake signal ......... 298
Emergency flashers ................ 508
Emergency, in case of If a warning buzzer sounds................................ 520
If a warning light turns on...... 520
If a warning message is
displayed ............................ 527
If the electronic key does not operate properly ................. 582
If the engine will not start ...... 575
If the parking brake cannot be released......................... 578
If the shift lever cannot be shifted from “P”................... 577
If the vehicle battery is discharged .......................... 585
If you have a flat
tire ............................. 544, 560
If you lose your keys ..... 122, 131
If you think something is wrong.................................. 518
If your vehicle becomes stuck ................................... 593
If your vehicle has to be stopped in an emergency................. 509
If your vehicle needs to be towed.................................. 511
If your vehicle overheats ....... 590E
*: For vehicles with navigation system or multimedia system, refer to
“Navigation and multimedia system Owner’s manual”.
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640Alphabetical index
AVENSIS_OM_OM20C20E_(EE)
High mounted stoplightReplacing .............................. 504
Hill-start assist control ............ 297
Hood.......................................... 440 Warning buzzer ....................... 89
Hooks Cargo hooks.................. 408, 410
Coat hooks ............................ 423
Retaining hooks (floor mat) ............................. 30
Horn .......................................... 174
Identification Engine ................................... 599
Vehicle .................................. 598
Idling time................................. 189
Ignition switch (engine switch) .............. 209, 212Auto power off function ......... 216
Changing the engine switch mode........................ 215
Changing the engine switch position .................... 210
If your vehicle has to be stopped in an emergency ... 509
Starting the engine ........ 209, 212
Ignition switch light (engine switch light).............. 399
Illuminated entry system......... 401
Immobilizer system ................... 78
Indicators.................................... 98
Initialization Engine oil maintenance data..................................... 449
Items to initialize ................... 628
Tire pressure warning system ................................ 461 Inside rear view mirror ............ 176
Instrument panel/
cluster light control....... 106, 114
Intercooler ................................ 453
Interior lights............................ 399 Switch ................................... 400
Wattage ................................ 615
Intrusion sensor ........................ 92
ISOFIX rigid anchors ........... 69, 75
Jack Positioning a floor jack .......... 442
Vehicle-equipped jack ..................... 545, 546, 561
Jack handle .............. 545, 546, 561
Jam protection function Panoramic roof shade........... 421
Power windows ..................... 183
Keyless entry Smart entry & start system ........................ 148
Wireless remote control ........ 121
Keys .......................................... 120 Battery-saving function ......... 152
Electronic key ....................... 120
Engine switch................ 209, 212
If the electronic key does not operate properly ................. 582
If you lose your keys ............. 122
Key number plate.................. 120
Keyless entry ........................ 121
Keys ...................................... 120
Mechanical key ..................... 120
Replacing the battery ............ 482
Warning buzzer..................... 150
Wireless remote control key...................................... 121
Knee airbag ................................ 39
I
J
K
AVENSIS_OM_OM20C20E_(EE).book Page 640 Thursday, January 29, 2015 1:47 PM