2015 Ram 2500 eco

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
9
IF YOU NEED CONSUMER ASSISTANCE 833

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle LimitedWarranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
9
IF YOU NEED CONSUMER ASSISTANCE 835

We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of compo-
nent wear contain, or emit, chemicals known to the
State of California to cause cancer and birth defects,
or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of FCA US LLC
warranties applicable to this vehicle and market.
MOPAR® PARTS
MOPAR® fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
836 IF YOU NEED CONSUMER ASSISTANCE

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153),
or go to http://www.safercar.gov; or write to: Adminis-
trator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590.
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
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IF YOU NEED CONSUMER ASSISTANCE 837

Adding Engine Coolant (Antifreeze)............773
Adding Fuel ............................ .636
Adjustable Pedals ........................ .183
Airbag.............................. .67, 68
Air Bag Advance Front Air Bag ....................68
Air bag Operation .......................70
Air Bag Warning Light ....................78
Enhanced Accident Response ................78
Event Data Recorder (EDR) .................81
FrontAirBag ........................67, 68
If A Deployment Occurs ...................76
Knee Impact Bolsters .....................71
Maintaining Your Air Bag System ............80
Side Air Bags ...........................72
Air bag Deployment ........................67
Air bag Light ..................... .78, 116, 285
Air bag Maintenance ........................80
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . .755 Air Conditioner Maintenance
.................761
Air Conditioning ..................... .395, 400
Air Conditioning Controls ................395, 400
Air Conditioning, Operating Tips ...........414, 416
Air Conditioning Refrigerant ..........761, 762, 763
Air Conditioning System ..........395, 400, 413, 761
Air Pressure, Tires .....................602, 613
Air Suspension .......................... .510
Alarm Light ............................ .285
Alarm, Panic .............................28
Alarm (Security Alarm) ......................21
Alarm System (Security Alarm) ................21
Alterations/Modifications, Vehicle ...............7
Antifreeze (Engine Coolant) ...............772, 815
Disposal ............................. .775
Anti-Lock Brake System (ABS) ................576
Anti-Lock Warning Light .................285, 577
Appearance Care ........................ .786
Ashtray ............................... .229
842 INDEX

Automatic........................... .405
Cold Weather Operation ....................445
Compact Disc (CD) Maintenance ..............392
Compact Spare Tire ....................... .608
Console, Overhead ....................... .209
Contract, Service ......................... .835
Coolant Pressure Cap (Radiator Cap) ...........774
Cooling System .......................... .771
Adding Coolant (Antifreeze) ...............773
Coolant Capacity ...................... .815
Coolant Level ...................771, 775, 777
Disposal of Used Coolant .................775
Drain, Flush, and Refill ...................772
Inspection ........................ .775, 777
Points to Remember .....................777
Pressure Cap ......................... .774
Radiator Cap ......................... .774
Selection of Coolant (Antifreeze) ......772, 815, 817
Corrosion Protection ...................... .786Cupholders
............................ .232
Customer Assistance ...................... .833
Customer Programmable Features .............370
Data Recorder, Event .......................81
Daytime Running Lights ....................167
Dealer Service ........................... .750
Defroster, Rear Window .....................242
Defroster, Windshield ...................116,398
Delay (Intermittent) Wipers ..................177
Differential, Limited-Slip ....................545
Dipsticks Power Steering ........................ .571
Disabled Vehicle Towing ....................737
Disposal Antifreeze (Engine Coolant) ................775
Door Locks Door Locks ............................37
KeyFob...............................37
10
INDEX 845

Break-In Recommendations................113
Compartment ......................... .744
Compartment Identification .........744, 745, 746
Coolant (Antifreeze) .....................817
Exhaust Gas Caution .................114,632
Flooded, Starting ...................... .445
Fuel Requirements ...................627, 815
Jump Starting ......................... .725
Oil .......................... .751, 815, 817
Oil Filler Cap ...................... .753, 754
Oil Selection ...................... .752, 815
Oil Synthetic ......................... .754
Overheating .......................... .679
Engine Oil Viscosity ....................753, 754
Engine Oil Viscosity Chart ...................753
Enhanced Accident Response Feature ............78
Entry System, Illuminated ....................24
Ethanol ............................... .629
Event Data Recorder ........................81 Exhaust Gas Caution
....................114,632
Exhaust System .......................114,768
Exterior Lighting ......................... .165
Exterior Lights ...........................117
Filters Air Cleaner .......................... .755
Engine Oil ........................ .754, 817
Engine Oil Disposal .....................754
Flashers Turn Signal .....................117, 175, 285
Flat Tire Stowage ..................... .698, 719
Flexible Fuel Vehicles Cruising Range ........................ .635
Engine Oil ........................... .634
Fuel Requirements ...................633, 634
Maintenance .......................... .636
Replacement Parts ...................... .635
Starting ............................. .635
10
INDEX 847

Occupant Restraints........................49
Octane Rating, Gasoline (Fuel) ................627
Off-Pavement Driving (Off-Road) ...........526, 549
Off-Road Driving (Off-Pavement) ...........526, 549
Oil, Engine ......................... .751, 817
Capacity ............................ .815
Change Interval ....................... .752
Dipstick ............................. .751
Disposal ............................. .754
Filter ............................ .754, 817
Filter Disposal ........................ .754
Identification Logo ..................... .752
Recommendation ....................752, 815
Synthetic ............................ .754
Viscosity ...................... .753, 754, 815
Oil Filter, Selection ....................... .754
Onboard Diagnostic System ..................747
Operating Precautions ..................... .747
Operator Manual (Owner’s Manual) .............4Outside Rearview Mirrors
...................134
Overdrive .......................... .474, 485
Overdrive OFF Switch ..................474, 485
Overhead Console ........................ .209
Overheating, Engine ...................... .679
Owner’s Manual (Operator Manual) ..........4,837
Paint Care ............................. .786
Panic Alarm ..............................28
Parking Brake ........................... .572
ParkSense® System, Rear ................189, 198
Passing Light ........................... .176
Passive Entry .............................42
Pedals, Adjustable ........................ .183
Personal Settings ..................... .319, 346
Pets ...................................112
Pets, Transporting .........................112
Pickup Box ...................... .248, 251, 268
Placard, Tire and Loading Information ..........598
10
INDEX 853