2015 MERCEDES-BENZ SPRINTER introduction

safety-relevant systems, e.g. the brake sys-
tem. Only use genuine Mercedes-Benz parts
or parts of equal quality. Only use tires,
wheels and accessories that have been spe-
cifically approved for your vehicle.
We test genuine Sprinter parts, as well as
conversion parts and accessories that have
been specifically approved for the type of
vehicle, for:
R reliability
R safety
R suitability
Despite ongoing market research, Mercedes- Benz is unable to assess other parts. There-
fore, we accept no responsibility for the use of
such parts in Sprinter vehicles, even if they
have been officially approved or independ-
ently approved by a testing center.
In some countries, certain parts are only offi- cially approved for installation or modification
if they comply with legal requirements. All
genuine Sprinter parts satisfy these require-
ments. Make sure that all parts are suitable
for your vehicle.
Always specify the vehicle identification num- ber (VIN) and engine number when ordering
genuine Sprinter parts (Y page 316).Service and vehicle operation
Maintenance and literature
The Service and Warranty Information Book-
let contains detailed information on the types
of warranty that your Sprinter is covered by,
including:
R New Vehicle Limited Warranty
R Diesel Engine Limited Warranty
R Anti-Perforation Warranty
R Limited Warranty for Restraint Systems
(only vehicles that have been sold and reg- istered in the state of Kansas)
R Legally required Emission Performance
Warranty Replacement parts and accessories are sub-
ject to the Replacement Part and Accessory
Warranty of the dealer mentioned on the
inside cover. You can obtain these from any
authorized Sprinter dealer. Maintenance
The Maintenance Booklet and the Service and
Warranty Information Booklet describe all
necessary maintenance work that should be
carried out at regular intervals.
When you take the vehicle to an authorized
Sprinter dealer, always be sure to bring the
Maintenance/Service/Warranty Information
Booklet. Your customer service advisor
enters each maintenance service into the
Maintenance Booklet for you. Registering your vehicle
We may ask our authorized Sprinter Dealers
to carry out technical inspections on certain
vehicles to improve their quality or safety.
We can only inform you about vehicle checks if we have your registration data.
Your registration data is not stored if:
R you did not purchase your vehicle at an
authorized Sprinter Dealer.
R your vehicle has never been inspected at an
authorized Sprinter Dealer.
It is advisable to register your vehicle with an
authorized Sprinter Dealer. Please inform us
as soon as possible about any change of
address or vehicle ownership. Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to con-
tact an authorized Sprinter Dealer immedi-
ately to have the problem diagnosed and rec-
tified. 28
Introduction

If the problem cannot be rectified to your sat-
isfaction there:
R please discuss the problem with a manage-
ment representative from the authorized
Sprinter Dealer.
R if necessary, contact the distributor named
on the inside of the front cover. Data stored in the vehicle
A wide range of electronic components in
your vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
R the vehicle's operating status
R events
R malfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
This includes, for example:
R operating conditions of system compo-
nents, e.g. fluid levels.
R the vehicle's status messages and those of
its individual components, e.g. number of
wheel revolutions/speed, deceleration in
movement, lateral acceleration, accelera-
tor pedal position.
R malfunctions and defects in important sys-
tem components, e.g. lights, brakes.
R the vehicle's reactions and operating sta-
tuses in special driving situations. e.g. air
bag deployment, intervention of stability
control systems.
R ambient conditions, e.g. outside tempera-
ture.
This data is exclusively technical in nature
and can be used to:
R assist in the detection and rectification of
malfunctions and defects
R analyze vehicle functions, e.g. after an acci-
dent
R optimize vehicle functions The data cannot be used to trace the vehicle's
movements.
When you use one of the available services,
technical information may be read from the
event data memory and malfunction data
memory.
Services include, for example:
R repair services
R service processes
R warranty claims
R quality assurance
The information is read out by employees of
the service network (including manufactur-
ers) using special diagnostic testers. Further
information is available there if required.
After a malfunction has been rectified, the
information is deleted from the malfunction
memory or is continually overwritten.
When operating the vehicle, situations are
conceivable in which this technical data, in
connection with other information - if neces-
sary, under consultation with an authorized
expert - could be traced to a person.
Examples include:
R accident reports
R damage to the vehicle
R witness statements
Further additional functions which are con-
tractually agreed with the customer likewise
allow specific vehicle data to be obtained
from the vehicle. Such additional functions
include vehicle locating in an emergency, for
example. Introduction
29 Z

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment of your vehicle that were available at the time of going to print. Country-specific variations are
possible. Note that your vehicle may not be
equipped with all of the described functions.
This also applies to systems and functions
relevant to safety.
Read the information on qualified specialist
workshops (Y page 25). Occupant safety
Restraint system introduction
The restraint system reduces the risk of vehi- cle occupants coming into contact with parts of the vehicle's interior in the event of an
accident. The restraint system can also
reduce the forces to which vehicle occupants
are subjected during an accident.
The restraint system comprises:
R Seat belt system
R Air bags
R Child restraint system
R Child seat securing systems
The components of the restraint system work
in conjunction with each other. They can only
deploy their protective function if, at all times,
all vehicle occupants:
R have fastened their seat belts correctly
(Y page 45)
R have adjusted their seat and head restraint
properly (Y page 82).
As the driver, you also have to make sure that
the steering wheel is adjusted correctly.
Observe the information relating to the cor-
rect driver's seat position (Y page 82).
You also have to make sure that an air bag can inflate properly if deployed (Y page 47).
An air bag supplements a correctly worn seat
belt. As an additional safety device, the air
bag increases the level of protection for vehi- cle occupants in the event of an accident. For
example, if, in the event of an accident, the
protection offered by the seat belt is suffi-
cient, the air bags are not deployed. When an
accident occurs, only the air bags that
increase protection in that particular accident
situation are deployed. However, seat belts
and air bags generally do not protect against objects penetrating the vehicle from the out-
side.
Information on restraint system operation
can be found under "Deployment of Emer-
gency Tensioning Devices and air bags"
(Y page 49).
For more information about children traveling with you in the vehicle and on child restraint
systems, see "Children in the vehicle"
(Y page 51). Important safety notes
G
WARNING
Modifications to the restraint system, may
cause it to no longer work as intended. The
restraint system may then not perform its
intended protective function and may fail in an accident or trigger unexpectedly, for example.
This poses an increased risk of injury or even fatal injury.
Never modify parts of the restraint system.
Never tamper with the wiring, the electronic
components or their software.
If it is necessary to modify an airbag system to
accommodate a person with disabilities, con- tact an authorized Sprinter dealership for
details. USA only: contact our Customer
Assistance Center at 1‑877‑762 ‑8267 for
details. Restraint system warning lamp
The restraint systems functions are checked
after the ignition is switched on and at regular
intervals when the engine is running. This 42
Occupant safetySafety

allows malfunctions to be detected in good
time.
When the ignition is switched on, the 0075
restraint system warning lamp in the instru-
ment cluster lights up. It goes out no later
than a few seconds after the vehicle is star-
ted. The components of the restraint system
are on standby.
A malfunction has occurred if the 0075
restraint system warning lamp:
R does not light up after the ignition is
switched on.
R does not switch off after a few seconds.
R goes out, but then lights up again, e.g. when
the engine is running. G
WARNING
If restraint system is malfunctioning, restraint system components may be triggered unin-
tentionally or might not be triggered at all in
the event of an accident with a high rate of
vehicle deceleration. This can affect the Emer- gency Tensioning Device or air bag, for exam-
ple. This poses an increased risk of injury or
even fatal injury.
Have the restraint system checked and
repaired in a qualified specialist workshop as
soon as possible. Seat belts
Introduction Seat belts are the most effective means of
restricting the movement of vehicle occu-
pants in the event of an accident or the vehi-
cle rolling over. This reduces the risk of vehi- cle occupants coming into contact with parts
of the vehicle interior or being ejected from
the vehicle. Furthermore, the seat belt helps
to keep the vehicle occupant in the best posi- tion in relation to the air bag. The seat belt system comprises:
R Seat belts
R Emergency Tensioning Devices and seat
belt force limiters for the driver's and front-
passenger seat belts
On vehicles with two seats on the front-
passenger side, both seat belts on the
front-passenger side have an Emergency
Tensioning Device. Only the seat belt on the
outer front-passenger seat has a seat belt
force limiter.
The seat belt system only includes Emer-
gency Tensioning Devices and seat belt force
limiters for the driver and front passenger if
the vehicle is equipped with a driver's air bag.
If the seat belt is pulled out of the belt outlet quickly or with a jerky movement, the belt
retractor locks. The belt strap cannot be
extracted any further.
The Emergency Tensioning Device tightens
the seat belt in an accident, pulling the belt
close against the body. However it does not
pull the vehicle occupant back in the direction
of the backrest.
The Emergency Tensioning Device does not
correct an incorrect seat position or the rout- ing of an incorrectly fastened seat belt.
When triggered, seat belt force limiters help
to reduce the force exerted by the seat belt on
the vehicle occupant.
The seat belt force limiters are synchronized
with the front air bags, which absorb part of
the deceleration force. This can reduce the
force exerted on the vehicle occupants during an accident.
! If the front-passenger seat is unoccupied,
do not insert the belt tongue into the buckle of the front-passenger seat. This may oth-
erwise lead to the triggering of the Emer-
gency Tensioning Device in the event of anaccident, which will then need to be
replaced.
Vehicles with two seats on the front-
passenger side: the Emergency Tensioning
Device of the inner front-passenger seat is Occupant safety
43Safety Z

If the driver unfastens their seat belt during
the journey, the belt warning is automatically activated again.
i For more information on the
0076seat
belt warning lamp, see "Warning and indi-
cator lamps in the instrument cluster"
(Y page 227). Air bags
Introduction The installation point of an air bag can be rec-
ognized by the SRS/AIR BAG or AIR BAG sym-
bol.
An air bag complements the correctly fas-
tened seat belt. It is no substitute for the seat belt. The air bag provides additional protec-
tion in applicable accident situations.
Not all air bags are deployed in an accident.
The different air bag systems function inde-
pendently from one another (Y page 49).
However, no system available today can com- pletely eliminate injuries and fatalities.
It is also not possible to rule out a risk of injury
caused by an air bag due to the high speed at which the air bag must be deployed.
Important safety notes G
WARNING
If you do not sit in the correct seat position,
the air bag cannot protect as intended and
could even cause additional injury when
deployed. This poses an increased risk of
injury or even fatal injury.
To avoid hazardous situations, always make
sure that all of the vehicle's occupants:
R have fastened their seat belts correctly,
including pregnant women
R are sitting correctly and maintain the great-
est possible distance to the air bags
R follow the following instructions Always make sure that there are no objects
between the air bag and the vehicle's occu-
pants.
R Adjust the seats properly before beginning
your journey. Always make sure that the
seat is in an almost upright position. The
center of the head restraint must support
the head at about eye level.
R Move the driver's and front-passenger
seats as far back as possible. The driver's
seat position must allow the vehicle to be
driven safely.
R Only hold the steering wheel on the out-
side. This allows the air bag to be fully
deployed.
R Always lean against the backrest while driv-
ing. Do not lean forwards or lean against
the door or side window. You may other-
wise be in the deployment area of the air
bags.
R Always keep your feet in the footwell in
front of the seat. Do not put your feet on the
dashboard, for example. Your feet may oth-
erwise be in the deployment area of the air bag.
R For this reason, always secure persons less
than 5 ft (1.50 m) tall in suitable restraint
systems. Up to this height, the seat belt
cannot be worn correctly.
If a child is traveling in your vehicle, also
observe the following notes:
R Always secure children under 12 years of
age and less than 5 ft (1.50 m)in height in
suitable child restraint systems.
R Child restraint systems should be installed
on the rear seats.
R Always secure a child in a rearward-facing
child restraint system on a suitable rear
seat. The front-passenger front air bag can-
not be deactivated.
R Always observe the instructions and safety
notes on "Children in the vehicle"
(Y page 51) and on the "Child restraint
system on the front-passenger seat"
(Y page 55) in addition to the child Occupant safety
47Safety Z

0043
LATCH-type (ISOFIX) securing rings
X Install the LATCH-type (ISOFIX) child
restraint system on both LATCH-type (ISO-
FIX) securing rings 0043.
ISOFIX is a standardized securing system for
specially designed child restraint systems on
the rear seats. LATCH-type (ISOFIX) securing rings 0043for a LATCH-type (ISOFIX) child
restraint system are installed between the
seat cushion and the seat backrest:
R on the outer left and right seat on rear
bench seats with 3 seats
R on the outer left seat on rear bench seats
with 2 seats
Non-LATCH-type (ISOFIX) child seats may
also be used and can be installed using the
vehicle's seat belt system. Install the child
seat according to the manufacturer's instruc- tions. Top Tether
Introduction Top Tether provides an additional connection
between the child restraint system secured
with a LATCH-type (ISOFIX) child seat mount
and the vehicle. This helps reduce the risk of
injury even further. If the child restraint sys-
tem is equipped with a Top Tether belt, this
should always be used. Important safety notes G
WARNING
If the Top Tether belt has been incorrectly
secured, e.g. to an eyelet in the cargo com-
partment, the child restraint system is not
correctly kept in place. It therefore cannot
perform its intended protective function in the
event of an accident. There is an increased
risk of injury.
Only secure the Top Tether hook to the Top
Tether anchorage intended for this purpose.
Top Tether anchorages Example: rear bench seat with 3 seats
Top Tether anchorages 0044are on the bench
seat legs on the rear side of the respective
rear bench seat. X
Move head restraint 0043upwards.
X Install the LATCH-type (ISOFIX) child
restraint system with Top Tether. Always
comply with the child restraint system
manufacturer's installation instructions
when doing so. 54
Children in the vehicleSafety

Using the steering wheel buttons
X Switch on the audio equipment (see the
separate operating instructions).
X Press the 0080or007F button repeatedly
until the station selected appears in the
display.
X Press the 0063or0064 button to select the
desired station.
i You can only store new stations on the
audio system itself. See the separate oper- ating instructions.
You can also operate the audio equipment
in the same way as usual.
Operating the CD player 0043
Current CD (with CD changer)
0044 Current track
Using the steering wheel buttons X Switch on the audio equipment and select
the CD player (see the separate operating
instructions).
X Press the 0080or007F button repeatedly
until the settings for the current CD appear
in the display.
X Press the 0063or0064 button to select a
CD track. Settings menu
Introduction In the
Settings menu, the following options
and submenus are available:
R Resetting all settings
R Resetting the functions of a submenu R
Instrument cluster (Y page 189)
- Units and language settings
- Status bar settings
R Time(Y page 191)
R Lighting (Y page 192)
- Switching surround lighting on/off
- Switching the daytime running lamps
on/off
- Setting the exterior lighting delayed
switch-off
- Activating/deactivating Highbeam
Assist
R Vehicle
- Setting the radio station selection
- Setting the windshield wiper sensitivity
R Stationary heating or auxiliary heating
(Y page 124)
R Convenience (Y page 194)
- Key-dependent settings
i For safety reasons, it is not possible to
reset all of the functions while the vehicle is
in motion. For example, in the Lighting
Lighting
submenu, the Daytime runn. lamps Daytime runn. lamps
function remains unchanged.
Resetting all settings Settings menu
When the Settings
Settings message is displayed,
you can reset all functions of the submenu to the factory settings. 188
On-board computer (vehicles with steering wheel buttons)On-board computer and displays

Resetting the trip computer
Using the steering wheel buttons
X Press the 0080or007F button to select
After start
After start.
X Press the 0063or0064 button to select the
function you would like to reset.
X Press and hold the 0045reset button until the
values are reset to "0". Telephone menu
Introduction G
WARNING
If you operate information systems and com-
munication equipment integrated in the vehi- cle while driving, you will be distracted from
traffic conditions. You could also lose control of the vehicle. There is a risk of an accident.
Only operate the equipment when the traffic
situation permits. If you are not sure that this
is possible, park the vehicle paying attention
to traffic conditions and operate the equip-
ment when the vehicle is stationary.
You must observe the legal requirements of
the country in which you are currently driving when operating a mobile phone in the vehicle.
If it is permitted to operate a mobile phone
while the vehicle is in motion, only operate it
when road and traffic conditions permit.
If you have connected a mobile phone to the
Sprinter hands-free system, you can operate
it using the functions in the TEL
TEL menu.
X Switch on the mobile phone (see the sep-
arate operating instructions).
X Switch on the audio equipment (see the
separate operating instructions).
X Establish a Bluetooth ®
connection
between the mobile phone and the audio
equipment (see the separate operating
instructions). X
Press the 0080or007F button on the steer-
ing wheel to select the TEL TELmenu.
X When Please enter PIN:
Please enter PIN: appears in the
display, enter the PIN using the mobile
phone or audio equipment.
The mobile phone will search for a network. The display remains blank during this time.
You will see the mobile phone operational
readiness display once the mobile phone
has found a network.
i You can obtain further information about
suitable mobile phones and connecting
mobile phones via Bluetooth ®
at any quali-
fied specialist workshop.
i If the mobile phone operational readiness
symbol goes out, your vehicle is outside of
the transmission and reception range.
Accepting a call X
Press the 0061button on the steering
wheel to accept an incoming call.
The display shows the call duration.
Rejecting or ending a call X
Press 0076button on the steering wheel to
reject or end a call.
The caller then hears the engaged tone.
The display shows the mobile phone opera- tional readiness symbol again.
Dialing a number from the phone book You can enter new telephone numbers into
the phone book via the mobile phone (see the
separate operating instructions). If your
mobile phone is able to receive calls, you can
search for and dial a number from the phone book. 196
On-board computer (vehicles with steering wheel buttons)On-board computer and displays