
Problem
Possible causes/consequences and
M
MSolutions The engine cannot be
started using the key. the on-board voltage is too low
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X Check the starter battery and charge it if necessary
(Y page 364).
or
X Jump-start the vehicle (Y page 366).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The key is
in the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 88) and replace it if necessary
(Y page 88).
If this does not work: X Start your vehicle with the key in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Doors
Important safety notes
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury. Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld- erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the out-
side, the double lock function is activated as
standard. It is then not possible to open the
doors from inside the vehicle. You can deac-
tivate the double lock function by deactivat-
ing the interior motion sensor (Y page 82).90
DoorsOpening and closing

X
Slide the tip of the emergency key element
into opening =and turn.
The lock cover is levered off. 1
Basic position
2 To unlock
X Insert the emergency key element into the
lock as far as the stop.
X Turn the emergency key element from posi-
tion 1anti-clockwise as far as it will go to
position 2.
The boot is unlocked and opens slightly.
X Turn the emergency key element back to
position 1and remove it.
X Insert the emergency key element into the
key.
X Close the lock cover.
X Swing cover ;upwards until it engages.
X Fold up the rear seat armrest. Side windows
Important safety notes
G
WARNING
While opening the side windows, body parts
could become trapped between the side win- dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
body becomes trapped, release the switch or pull the switch to close the side window again. G
WARNING
While closing the side windows, body parts in the closing area could become trapped. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody
becomes trapped, release the switch or press
the switch to open the side window again. G
WARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the key with you and lock the vehicle.
Never leave children unattended in the vehi-
cle. Side window reversing feature
The front side windows are equipped with an
automatic reversing feature. If a solid object
blocks or restricts the upward movement of
one of the front side windows during the auto- matic closing process, the side window opens again automatically. During the manual clos-
ing process, the side window only opens
again automatically after the corresponding
switch is released. However, the automatic
reversing feature is only an aid, not a substi-
tute for your attention when closing the side
window. Side windows
99Opening and closing Z

have a good view of road and traffic condi-
tions (Y page 120).
X Store the seat, steering wheel and exterior
mirror settings using the memory function
(Y page 123). Seats
Important safety notes
G
WARNING
If children adjust the seats, they could
become trapped, especially if they are unat-
tended. There is a risk of injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle.
The seats can still be adjusted when there is
no key in the ignition lock. G
WARNING
When adjusting a seat, you or another vehicle occupant could become trapped by the guiderail of the seat, for instance. There is a risk of
injury.
Make sure that no one has any part of their
body within the sweep of the seat when
adjusting it.
Observe the safety notes on "Airbags"
(Y page 48) and "Children in the Vehicle"
(Y page 60). G
WARNING
You could lose control of the vehicle while
driving if you:
R adjust the driver's seat, steering wheel or
mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirrors and fasten your seat
belt before starting the engine. G
WARNING
If you adjust the seat height carelessly, you or other vehicle occupants could be trapped andthereby injured. Children in particular could
accidentally press the electrical seat adjust-
ment buttons and become trapped. There is a
risk of injury.
While moving the seats, make sure that your
hands or other body parts do not get under the
lever assembly of the seat adjustment sys-
tem. G
WARNING
The head restraints cannot provide the inten-
ded protection unless they are fitted and
adjusted correctly. There is an increased risk of injury to the head and neck in the event of
an accident or sudden braking, for example.
Always drive with the head restraints fitted.
Ensure that the centre of the head restraints
support the back of each vehicle occupant's
head at eye level before driving off. G
WARNING
The seat belt does not offer the intended level of protection if you have not moved the back-
rest to an almost vertical position. When brak-
ing or in the event of an accident, you could
slide underneath the seat belt and sustain
abdomen or neck injuries, for example. This
poses an increased risk of injury or even fatal injury.
Adjust the seat properly before beginning
your journey. Always ensure that the backrest
is in an almost vertical position and that the
shoulder section of your seatbelt is routed
across the centre of your shoulder.
! To avoid damage to the seats and the seat
heating, observe the following information:
R do not spill any liquids on the seats. If
liquid is spilled on the seats, dry them as
soon as possible.
R if the seat covers are damp or wet, do not
switch on the seat heating. The seat Seats
109Seats, steering wheel and mirrors Z

heating should also not be used to dry
the seats.
R clean the seat covers as recommended;
see "Interior care".
R do not transport heavy loads on the
seats. Do not place sharp objects on the seat cushions, e.g. knives, nails or tools. The seats should only be occupied by
passengers, if possible.
R when the seat heating is in operation, do
not cover the seats with insulating mate-
rials, e.g. blankets, coats, bags, seat cov- ers, child seats or booster seats.
! Make sure that there are no objects in the
footwell under or behind the seats when
moving the seats back. There is a risk that
the seats and/or the objects could be dam- aged. Adjusting the seats
Adjusting the driver's seat electrically :
Head restraint height
; Head restraint height
= Seat height
? Seat cushion angle
A Seat cushion length
B Seat fore-and-aft adjustment
C Backrest angle
You can store the seat settings using the
memory function (Y page 123).
i If PRE-SAFE ®
is triggered, the front-
passenger seat will be moved to a better position if it was previously in an unfavour-
able position (Y page 58).
i To ensure the largest possible range of
seat settings, certain seat adjustment func- tions will automatically activate other seat
adjustment functions.
i The head restraint height is adjusted
automatically when you adjust the seat
height or the seat fore-and-aft position. Adjusting the front-passenger seat
from the driver's seat
Important safety notes G
WARNING
When adjusting a seat, you or another vehicle occupant could become trapped by the guiderail of the seat, for instance. There is a risk of
injury.
Make sure that no one has any part of their
body within the sweep of the seat when
adjusting it.
Observe the safety notes on "Airbags"
(Y page 48) and "Children in the Vehicle"
(Y page 60). G
WARNING
If the front seats are positioned too closely to the dashboard or steering wheel, the front
airbags could cause additional injuries to
vehicle occupants in the front. There is an
increased risk of injury, possibly even fatal.
Always adjust the front seats so that they are
as far away as possible from the front airbags.
In addition, observe the instructions on how to
adjust the seats correctly. G
WARNING
If children adjust the seats, they could
become trapped, especially if they are unat-
tended. There is a risk of injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle. 110
SeatsSeats, steering wheel and mirrors

Adjust the seat properly before beginning
your journey. Always ensure that the backrest
is in an almost vertical position and that the
shoulder section of your seatbelt is routed
across the centre of your shoulder. G
WARNING
When adjusting a seat, you or another vehicle occupant could become trapped by the guiderail of the seat, for instance. There is a risk of
injury.
Make sure that no one has any part of their
body within the sweep of the seat when
adjusting it.
Observe the safety notes on "Airbags"
(Y page 48) and "Children in the Vehicle"
(Y page 60).
Folding the seat backrest forwards With the EASY-ENTRY system, the seat moves
forwards as soon as you fold the backrest
forwards.
This makes it easier for passengers to get into
and out of the rear compartment. The head
restraint is lowered in the process and the
seat moves forwards. X
Pull seat release handle :forwards and
fold the backrest forwards as far as it will
go.
The seat moves automatically to the fore-
most position. Folding back the seat backrest X
Fold back the backrest horizontally until it
engages.
If the rear seat backrest is not engaged, this
will be shown in the multifunction display inthe instrument cluster. A warning tone also
sounds.
The seat moves automatically to the last
position. Adjusting the active multicontour
seat
The settings for the active multicontour seat
are only activated if:
R the seat is occupied
R the seat belt is fastened.
Vehicles fitted with the seating comfort
package: you can adjust the active multicon-
tour driver and passenger seats with
COMAND (see the separate operating
instructions). Adjusting the 4-way lumbar support
The 4-way lumbar support can be adjusted
with COMAND Online (see the separate oper- ating instructions). Switching the seat heating on/off
Switching on/off G
WARNING
If you repeatedly switch on seat heating, the
seat cushion and backrest padding may
become very hot. The health of vehicle occu-
pants with limited temperature sensitivity or a limited ability to react to excessively high
temperatures may be affected or they may
even suffer burn-like injuries. There is a risk of
injury.
Therefore, do not switch on the seat heating
repeatedly. Seats
113Seats, steering wheel and mirrors Z

Problems with the seat ventilation
Problem
Possible causes/consequences and
M
MSolutions The seat ventilation has
switched off prema-
turely or cannot be
switched on. The on-board voltage is too low because too many electrical con-
sumers are switched on.
X Switch off electrical consumers that you do not need, such as
the rear window heating or interior lighting.
Once the battery is sufficiently charged, the seat ventilation can
be switched back on. Steering wheel
Important safety notes
G
WARNING
You could lose control of the vehicle while
driving if you:
R adjust the driver's seat, steering wheel or
mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirrors and fasten your seat
belt before starting the engine. G
WARNING
Children could become trapped by the steer-
ing wheel if they adjust it. There is a risk of
injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle.
The electrically adjustable steering wheel can
still be adjusted when there is no key in the
ignition lock. Adjusting the steering wheel
:
To adjust the steering wheel position
(fore-and-aft adjustment)
; To adjust the steering wheel height
i Further related subjects:
R EASY-ENTRY/EXIT feature
(Y page 118)
R Storing settings (Y page 123)
R Operating the on-board computer
(Y page 245). 116
Steering wheelSeats, steering wheel and mirrors

Problems with the steering wheel heating
Problem
Possible causes/consequences and
M
MSolutions The steering wheel
heating has switched
itself off prematurely or
cannot be switched on. The on-board voltage is too low because too many electrical con-
sumers are switched on.
X Switch off electrical consumers that you do not need, such as
the rear window heating or interior lighting. EASY-ENTRY/EXIT feature
Important safety notes G
WARNING
When the EASY-ENTRY/EXIT feature adjusts
the steering wheel and the driver's seat, you
and other vehicle occupants – particularly
children – could become trapped. There is a
risk of injury.
While the EASY-ENTRY/EXIT feature is mak-
ing adjustments, make sure that no one has
any body parts in the sweep of the seat and
the steering wheel.
If there is a risk of becoming trapped by
R the steering wheel: move the steering
wheel adjustment lever.
R the seat: press the switch for seat adjust-
ment.
The adjustment process is stopped.
Press one of the memory function position
switches. The adjustment process is stopped. G
WARNING
If children activate the EASY-ENTRY/EXIT fea- ture, they can become trapped, particularly
when unattended. There is a risk of injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle. G
WARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is a risk of an
accident. Always wait until the adjustment process is
complete before driving off.
The EASY-ENTRY/EXIT feature makes getting in and out of your vehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXIT feature using COMAND Online
(see the separate operating instructions).
Position of the steering wheel and the
driver's seat when the EASY-ENTRY/
EXIT feature is active The steering wheel tilts upwards and the driv-
er's seat moves backwards if you:
R remove the key from the ignition lock
R with KEYLESS-GO: open the driver's door;
KEYLESS-GO must be in position 1
R with the key: open the driver's door; the
key must be in position 0or 1in the ignition
lock (Y page 161)
R open the driver's door when the ignition is
switched off
i The steering wheel only tilts upwards and
the driver's seat only moves backwards if
the driving position is stored after seat or
steering wheel adjustment.
The last position of the steering wheel or seat is stored if:
R the ignition is switched off
R the setting is stored using the memory
function (Y page 123)
i The steering wheel only moves upwards if
it has not already reached the upper stop. 118
Steering wheelSeats, steering wheel and mirrors

X
Turn the key to position 2in the ignition
lock (Y page 161).
X Press button =for the exterior mirror on
the front-passenger side.
X Engage reverse gear.
The exterior mirror on the front-passenger
side moves to the preset parking position.
X Use adjustment button ;to adjust the
exterior mirror to a position that allows you to see the rear wheel and the kerb.
The parking position is stored.
i If you shift the transmission to another
position, the exterior mirror on the front-
passenger side returns to the driving posi-
tion after approximately ten seconds.
Using the memory button
You can set the front-passenger side exterior
mirror so that you can see the rear wheel on
that side as soon as you engage reverse gear. This setting can be stored using memory but-
ton M:.
X Turn the key to position 2in the ignition
lock (Y page 161).
X Press button =for the exterior mirror on
the front-passenger side.
X Use adjustment button ;to adjust the
exterior mirror to a position that allows you to see the rear wheel and the kerb.
X Press memory button M: and one of the
arrows on adjustment button ;within
three seconds.
The parking position is stored if the exterior
mirror does not move.
X If the mirror moves out of position, repeat
the steps.
Calling up a stored parking position X
Turn the key to position 2in the ignition
lock (Y page 161).
X Adjust the exterior mirror on the front-
passenger side using button =.
X Engage reverse gear.
The exterior mirror on the front-passenger
side moves to the stored parking position. The exterior mirror on the front-passenger
side moves back to its original position:
R as soon as you exceed a speed of
15 km/h
R about ten seconds after you have disen-
gaged reverse gear
R if you press button ?for the exterior mir-
ror on the driver's side Memory function
Important safety notes
G
WARNING
If you use the memory function on the driver's side while driving, the adjustments could
cause you to lose control of the vehicle. There
is a risk of an accident.
Only use the memory function on the driver's
side while the vehicle is stationary. G
WARNING
When the memory function adjusts the seat or steering wheel, you and other vehicle occu-
pants – particularly children – could become
trapped. There is a risk of injury.
While the memory function is making adjust-
ments, make sure that no one has any body
parts in the sweep of the seat or steering
wheel. If somebody becomes trapped, imme-
diately release the memory function position
button. The adjustment process is stopped. G
WARNING
If children activate the memory function, they
could become trapped, especially if they are
unattended. There is a risk of injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle.
The memory function can be used at any time,
e.g. even when the key isn't in the ignition
lock. 122
Memory functionSeats, steering wheel and mirrors