2015 MERCEDES-BENZ S-Class COUPE audio

All important information on the emergency is
transmitted, for example:
R current location of the vehicle (as deter-
mined by the GPS system)
R vehicle identification number
R information on the severity of the accident
Shortly after the emergency call has been ini- tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Cen-
ter attempts to get more information on the
emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con- tinuously.
The Call Failed Call Failed message appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call X
To initiate an emergency call manually:
press cover 0043briefly to open.
X Press SOS button 0044briefly.
The indicator lamp in SOS button 0044
flashes until the emergency call is conclu-
ded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
X After the emergency call, close cover 0043.
If the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside Assistance button X
To call Roadside Assistance: press Road-
side Assistance button 0043.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button 0043flashes while the call is active.
The Connecting Connecting Call
Callmessage appears in
the multifunction display. The audio output is muted.
If a connection can be made, the Call Con‐
Call Con‐
nected
nected message appears in the multifunction
display. Features
305Stowage an d features Z

If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
The COMAND display indicates that a call is
active. During the call, you can change to the
navigation menu by pressing the NAVI button
on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y page 309).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
You can find more information in the separate mbrace manual.
The system has not been able to initiate a
Roadside Assistance call, if:
R the indicator lamp for Roadside Assistance
call button 0052is flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
Call Failed message appears in the
multifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or
X Press the corresponding COMAND button
for ending a phone call. MB Info call button
X
To call MB Info: press MB Info call but-
ton 0043.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button 0043
flashes while the connection is being made.
The Connecting Connecting Call Callmessage appears in
the multifunction display. The audio output
is muted.
If a connection can be established, the Call
Call
Connected
Connected message appears in the multi-
function display.
If a mobile phone network and GPS reception are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
The COMAND display indicates that a call is
active. During the call, you can change to the
navigation menu by pressing the NAVI button on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
You can find further information on the
mbrace system under "Owners Online" at
http://www.mbusa.com. 306
FeaturesStowage and features

The system has not been able to initiate an
MB Info call, if:
R the indicator lamp in MB Info call button
00D9 is flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
Call Failed message appears in the
multifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or
X Press the corresponding COMAND button
for ending a phone call.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer-
gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R the 0076 button on the multifunction steer-
ing wheel
R the corresponding button in COMAND to
end the voice call
When a call is initiated, the audio system is
muted.
The mobile phone is no longer connected to
COMAND.
However, if you want to use your mobile
phone, do so only when the vehicle is station-
ary and in a safe location. Downloading destinations Downloading destinations
Downloading destinations gives you access
to a database with over 15 million points of
interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/impor-
tant destinations in the vicinity.
Furthermore, you can download routes with
up to four way points.
You are prompted to confirm route guidance
to the address entered.
X Select Yes Yesby turning 00790052007Aor sliding 009500520096
the controller and confirm with 0098.
The system calculates the route and sub-
sequently starts the route guidance with
the address entered.
If you select No Nothe address can be stored in
the address book.
The destination download function is availa-
ble if:
R the vehicle is equipped with a navigation
system.
R the relevant mobile phone network is avail-
able and data transfer is possible.
Route Assistance
This service is part of the mbrace PLUS Pack-
age and cannot be purchased separately.
You can use the route assistance function
even if the vehicle is not equipped with a nav- igation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the cur-
rent route section. Features
307Stowage and features Z

X
Press the Yes
Yesbutton to confirm the mes-
sage.
X When the Vehicle Diagnostics
Vehicle Diagnostics
Please Start Ignition
Please Start Ignition message
appears: turn the SmartKey to position 2in
the ignition lock (Y page 147).
X If the Please follow the instruc‐
Please follow the instruc‐
tions received by phone and move
tions received by phone and move
your vehicle to a safe position. your vehicle to a safe position.
message appears: please follow the
instructions received by phone and move
your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the
Vehicle Vehicle Diagnostics
Diagnostics Active
Activemessage.
If you select Cancel
Cancel, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
Sending
vehicle diagnostics data. (Voice
vehicle diagnostics data. (Voice
connection may be interrupted dur‐ connection may be interrupted dur‐
ing
ing data
data transfer)
transfer) message appears. The
vehicle data can now be sent.
X Press the OK
OK button to confirm the mes-
sage.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
Vehicle Diagnostics: Transfer‐
ring Data...
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted at a later time by another means, e.g. by e-
mail or phone.
Another function of the Vehicle Health Check is the transfer of service data to the Customer
Assistance Center. If a service is due, the dis-
play shows a message to this effect together with information about any special offers at
your workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com. Information on the data stored in the vehicle
(Y
page 27).
Information on Roadside Assistance
(Y page 23).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system.
A route can be prepared and sent by either a customer service representative or under
"Owners Online" at http://www.mbusa.com.
Each route can include up to four way points. Once a route has been received by the navi-
gation system, you will see the External External
route "Route name" has been saved
route "Route name" has been saved
under "Last destinations". Start under "Last destinations". Start
navigation? navigation? message on the COMAND dis-
play.
The route is saved.
X To start route guidance: selectYes Yes.
An overview of the route is shown in the
display.
If you select No Nothe saved route can be
called up later in the navigation menu.
X Select Start
Start.
Route guidance is started.
Downloaded and saved routes can be called
up again.
You can find further information in the sepa-
rate COMAND/Audio 20 operating instruc-
tions.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the vehi-
cle, a message will be sent to the Customer
Assistance Center. The Customer Assistance Center then forwards this information to you.
You can select the way in which you receive
this information beforehand. Possible options include text message, e-mail or an automated
call. 310
FeaturesStowage and features