Problems with the seat heating
ProblemPossible causes/consequences and M Solutions
The seat heating has
switched off prema-
turely or cannot be
switched on.The on-board voltage is too low because too many elect rical con-
sumers are switched on.
X Switch off electrical consumers that you do not need, such as
the rear window defroster or interior lighting.
Steering wheel
Important safety notes
GWARNING
You could lose control of your vehicle if you do
the following while driving:
R adjust the driver's seat, head restraint,
steering wheel or mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
GWARNING
If the steering wheel is unlocked while the
vehicle is in motion, it could change position
unexpectedly. This could cause you to lose
control of the vehicle. There is a risk of an
accident.
Before starting off, make sure the steering
wheel is locked. Never unlock the steering
wheel while the vehicle is in motion.
GWARNING
Children could injure themselves if they
adjust the steering wheel. There is a risk of
injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Neverleave children unsupervised in the vehicle.
The electrically adjustable steering wheel can
still be adjusted when there is no SmartKey in
the ignition lock.
Adjusting the steering wheel man-
ually
GWARNING
If the steering wheel is unlocked while the
vehicle is in motion, it could change position
unexpectedly. This could cause you to lose
control of the vehicle. There is a risk of an
accident.
Before starting off, make sure the steering
wheel is locked. Never unlock the steering
wheel while the vehicle is in motion.
:Release lever
;To adjust the steering wheel height
=To adjust the steering wheel position
(fore-and-aft adjustment)
X Push release lever : down completely.
The steering column is unlocked.
X Adjust the steering wheel to the desired
position.
X Push release lever : up completely.
The steering column is locked.
X Check if the steering column is locked.
When doing so, try to push the steering
106Steering wheel
Seats, steering wheel and mirrors
Problems with the windshield wipers
ProblemPossible causes/consequences and M Solutions
The windshield wipers
are jammed.Leaves or snow, for example, may be obstructing the windshield
wiper movement. The wiper motor has been deactivated. X
For safety reasons, you should remove the SmartKey from the
ignition lock.
or X Switch off the engine using the Start/Stop button and o pen the
driver's door.
X Remove the cause of the obstruction.
X Switch the windshield wipers back on.
The windshield wipers
fail completely.The windshield wiper drive is malfunctioning.
X Select another wiper speed on the combination switch.
X Have the windshield wipers checked at a qualified specialist
workshop.
The windshield washer
fluid from the spray
nozzles no longer hits
the center of the wind-
shield.The spray nozzles are misaligned.
X Have the spray nozzles adjusted at a qualified specialist work-
shop.
Windshield wipers129
Lights and windshield wipers
Z
Starting the engine
Important safety notes
GWARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
GWARNING
Flammable materials introduced through
environmental influence or by animals can
ignite if in contact with the exhaust system orparts of the engine that heat up. There is a risk
of fire.
Carry out regular checks to make sure that
there are no flammable foreign materials in
the engine compartment or in the exhaust
system.
! Do not depress the accelerator when
starting the engine.
General notes
iVehicles with a gasoline engine: the
catalytic converter is preheated for up to
30 seconds after a cold start. The sound of the engine may change during this time.
Automatic transmission
X Shift the transmission to position P.
The transmission position display in the
multifunction display shows P.
iYou can also start the engine when the
transmission is in position N.
Starting procedure with the SmartKey
iTo start the engine using the SmartKey
instead of KEYLESS-GO, pull the Start/
Stop button out of the ignition lock.
X To start a gasoline engine: turn the
SmartKey to position 3 in the ignition lock
( Y page 149) and release it as soon as the
engine is running.
X To start a diesel engine: turn the Smart-
Key to position 2 in the ignition lock
( Y page 149).
The % preglow indicator lamp in the
instrument cluster lights up.
X When the % preglow indicator lamp
goes out, turn the SmartKey to position 3
( Y page 149) and release it as soon as the
engine is running.
iYou can start the engine without preglow
if the engine is warm.
Using KEYLESS-GO to start the engine
You can start the engine if a valid SmartKey
with the integrated KEYLESS-GO function is in the vehicle. Always take the SmartKey with
you when leaving the vehicle, even if you only
leave it for a short time. Pay attention to the
important safety notes.
iThe Start/Stop button can be used to
start the vehicle without inserting the
SmartKey into the ignition lock. The Start/
Driving151
Driving and parking
Z
ProblemPossible causes/consequences and M Solutions
The engine is not run-
ning smoothly and is
misfiring.There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
X Only depress the accelerator pedal slightly.
X Have the cause rectified immediately at a qualified specialist
workshop.
Otherwise, non-combusted fuel may get into the catalytic con-
verter and damage it.
The coolant tempera-
ture gauge shows a
value above 248 ‡
(120 †).The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X Stop as soon as possible and allow the engine and the cool ant to
cool down.
X Check the coolant level ( Y page 303). Observe the warning
notes as you do so and add coolant if necessary.
Automatic transmission
Important safety notes
GWARNING
If the engine speed is above the idling speed
and you engage transmission position D or R,
the vehicle could pull away suddenly. There is a risk of an accident.
When engaging transmission position D or R,
always firmly depress the brake pedal and do not simultaneously accelerate.
GWARNING
The automatic transmission switches to neu-
tral position N when you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
DIRECT SELECT lever
Overview of transmission positions
The DIRECT SELECT lever is on the right of the
steering column.
jPark position with parking lock
kReverse gear
iNeutral
hDrive
iThe DIRECT SELECT lever always returns
to its original position. The current trans-
mission position P, R , N or D appears in the
transmission position display in the multi-
function display ( Y page 157).
156Automatic transmission
Driving and parking
Transmission position and drive pro-
gram display
! If the transmission position display in the
multifunction display is not working, you
should pull away carefully to check whether the desired transmission position is
engaged. Ideally, you should select trans-
mission position D and drive program E or
S .
:Transmission position display
;Drive program display
The current transmission position and drive
program appear in the multifunction display.
iThe arrows in the transmission position
display show how and into which transmis-
sion positions you can change using the
DIRECT SELECT lever.
Engaging park position P
! If the engine speed is too high or the vehi-
cle is moving, do not shift the automatic
transmission directly from D to R, from R to
D or directly to P. The automatic transmis-
sion could otherwise be damaged.
X Push the DIRECT SELECT lever in the direc-
tion of arrow P.
Engaging park position P automatically
Park position P is automatically engaged if:
R you switch off the engine using the Smart-
Key and remove the SmartKey
R you switch off the engine using the key or
the Start/Stop button and open the driv-
er's or front-passenger door
R the driver's door is opened when the vehi-
cle is stationary or driving at very low speed
and the transmission is in position D or R
Engaging reverse gear R
! Only shift the automatic transmission to R
when the vehicle is stationary.
X If the transmission is in position D or N:
push the DIRECT SELECT lever up past the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever up past the first point of
resistance.
Shifting to neutral N
GWARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Automatic transmission157
Driving and parking
Z
XIf the transmission is in position D or R:
push the DIRECT SELECT lever up or down to the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever up or down to the first point of resistance.
If you switch the engine off with the trans-
mission in position R or D, the automatic
transmission shifts to N automatically.
With the SmartKey: if you then open the
driver's door or the front-passenger door or
remove the key from the ignition, the auto-
matic transmission shifts to P.
With KEYLESS-GO: if you then open the driv-
er's or front-passenger door, the automatic
transmission shifts to P.
If you want the automatic transmission to
remain in neutral N, e.g. when having the
vehicle cleaned in an automatic car wash with
a towing system:
Using the SmartKey:
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the Smart-
Key in the ignition lock.
Using KEYLESS-GO:
X Pull the Start/Stop button out of the igni-
tion.
X Insert the SmartKey into the ignition lock.
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the Smart-
Key in the ignition lock.Engaging drive position D
X If the transmission is in position R or N:
push the DIRECT SELECT lever down past
the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever down past the first point of
resistance.
Transmission positions
BPark position
Do not shift the transmission into
position P (Y page 168) unless the
vehicle is stationary. The parking
lock should not be used as a brake when parking. Always apply the
parking brake in addition to the
parking lock in order to secure the
vehicle.
If the vehicle electronics are mal-
functioning, the transmission may
be locked in position P. Have the
vehicle electronics checked imme-
diately at a qualified specialist
workshop.
Park position P is automatically
engaged if:
R you switch off the engine using
the SmartKey and remove the
SmartKey
R you switch off the engine using
the key or the Start/Stop button
and open the driver's or front-
passenger door
R the driver's door is opened when
the vehicle is stationary or driv-
ing at very low speed and the
transmission is in position D or R
CReverse gear
Only shift the transmission to R
when the vehicle is stationary.
158Automatic transmission
Driving and parking
Problems with the transmission
ProblemPossible causes/consequences and M Solutions
The transmission has
problems shifting gear.The transmission is losing oil.
X Have the transmission checked at a qualified specialist work-
shop immediately.
The acceleration ability
is deteriorating.
The transmission no
longer changes gear.The transmission is in emergency mode.
It is only possible to shift into second gear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position D or R.
If D is selected, the transmission shifts into second gear; if R is
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist work-
shop immediately.
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
! To prevent ESP ®
from intervening, the
ignition must be switched off (SmartKey in
position 0 or 1) if:
R the parking brake is being tested on a
brake dynamometer.
R the vehicle is being towed with only one
axle raised (not permitted for vehicles
with 4MATIC).
The brake system could otherwise be dam-
aged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling.
GWARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not comeinto contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
162Refueling
Driving and parking
Opening the fuel filler flap
:To open the fuel filler flap
;To insert the fuel filler cap
=Tire pressure table
?Fuel type to be used
X Switch the engine off.
X Remove the SmartKey from the ignition
lock.
X KEYLESS-GO: open the driver’s door.
This corresponds to SmartKey position 0:
"SmartKey removed".
The driver’s door can be closed again.
X Press the fuel filler flap in the direction of
arrow :.
The fuel filler flap opens slightly.
X Open the fuel filler flap fully.
X Turn the fuel filler cap counterclockwise
and remove it.
X Insert the fuel filler cap into the holder
bracket on the inside of fuel filler flap ;.
X Completely insert the filler neck of the fuel
pump nozzle into the tank, hook in place
and refuel.
X Only fill the tank until the pump nozzle
switches off.
iVehicles with a diesel engine: the filler
neck is designed for refueling at diesel fill-
ing pumps.
iDo not add any more fuel after the pump
stops filling for the first time. Otherwise,
fuel may leak out.
Closing the fuel filler flap
X Replace the cap on the filler neck and turn
clockwise until it engages audibly.
X Close the fuel filler flap.
iClose the fuel filler flap before locking the
vehicle.
iIf you are driving with the fuel filler cap
open, the 8 reserve fuel warning lamp
flashes. A message appears in the multi-
function display ( Y page 248).
In addition, the ; Check Engine warning
lamp may light up ( Y page 267).
For further information on warning and indi- cator lamps in the instrument cluster, see
( Y page 267).
164Refueling
Driving and parking