Problem
Possible causes/consequences and
M
MSolutions You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the
SmartKey. the on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X Check the starter battery and charge it if necessary
(Y page 333).
or
X Jump-start the vehicle (Y page 335).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. There is interference from a powerful source of radio waves.
X Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the vehicle. Always keep the SmartKey out of
reach of children.
You should preferably place luggage or loads in the trunk. Observe the loading guidelines
(Y page 286). Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked.
If the vehicle has previously been locked from
the outside, opening a door from the inside
will trigger the anti-theft alarm system.
Switch off the alarm (Y page 81).
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 69).90
DoorsOpening and closing
especially if the vehicle is in motion. There is a
risk of poisoning.
Always switch off the engine before opening
the trunk lid. Never drive with the trunk lid
open.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
i Opening dimensions of the trunk lid
(Y page 392).
You should preferably place luggage or loads
in the trunk. Observe the loading guidelines
(Y page 286).
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
Vehicles without the trunk lid remote
closing feature: the trunk lid can be:
R opened and closed manually from outside
R opened automatically from outside
R opened automatically from inside
R locked separately
R unlocked with the mechanical key
R opened with the emergency release button
Vehicles with the trunk lid remote closing
feature: the trunk lid can be:
R opened and closed manually from outside
R opened and closed automatically from out-
side
R opened and closed automatically from
inside
R locked separately
R unlocked with the mechanical key
R opened with the emergency release button Trunk lid reversing feature
The trunk lid is equipped with an automatic
reversing feature. It reacts if a solid object
obstructs or restricts the trunk lid during the
closing procedure. The trunk lid opens again
automatically. The automatic reversing fea-
ture is only an aid and is not a substitute for your attentiveness to the trunk lid while it is
closing. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 1/3 in (8 mm) of the closing
movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
R press the Fbutton on the SmartKey, or
R pull or press the remote operating switch
on the driver's door or
R press the closing or locking button on the
trunk lid, or
R pull on the trunk lid handle Opening/closing from outside
Opening X
Press the %button on the SmartKey.
X Pull handle :.
X Raise the trunk lid. Trunk
93Opening and closing Z
Trunk lid emergency release light:
R emergency release button :flashes for
30 minutes after the trunk lid is opened.
R emergency release button :flashes for
60 minutes after the trunk lid is closed. Side windows
Important safety notes
G
WARNING
While opening the side windows, body parts
could become trapped between the side win- dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
body becomes trapped, release the switch or pull the switch to close the side window again. G
WARNING
While closing the side windows, body parts in the closing area could become trapped. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody
becomes trapped, release the switch or press
the switch to open the side window again. G
WARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the vehi-
cle. Never leave children unsupervised in the
vehicle. Side window reversing feature
The side windows are equipped with an auto- matic reversing feature. If a solid object
blocks or restricts a side window during the
closing process, the side window opens again automatically. However, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility of paying
attention when closing a side window. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 1/6 in(4 mm) of the closing
movement
R during resetting
R when closing the side window again man-
ually immediately after automatic reversing
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch to open the side window again. Opening and closing the side win-
dows
The switches for all side windows are located on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take prec-
edence. :
Front left
; Front right
= Rear right
? Rear left Side windows
97Opening and closing Z
Problems with the side windows
G
WARNING
If you close a side window again immediately after it has been blocked or reset, the side window
closes with increased or maximum force. The reversing feature is then not active. Parts of the
body could be trapped in the closing area in the process. This poses an increased risk of injury or even fatal injury.
Make sure that no parts of the body are in the closing area. To stop the closing process, releasethe switch or push the switch again to reopen the side window. Problem
Possible causes/consequences and
M MSolutions A side window cannot
be closed because it is
blocked by objects, e.g.
leaves in the window
guide. X
Remove the objects.
X Close the side window. A side window cannot
be closed and you can-
not see the cause. If a side window is obstructed during closing and reopens again
slightly:
X Immediately after the window blocks, pull the corresponding
switch again until the side window has closed.
The side window is closed with increased force.
If a side window is obstructed again during closing and reopens
again slightly: X Immediately after the window blocks, pull the corresponding
switch again until the side window has closed.
The side window is closed without the anti-entrapment feature. Sliding sunroof
Important safety notes
G
WARNING
While opening and closing the sliding sunroof, body parts in close proximity could become
trapped. There is a risk of injury.
Make sure that no body parts are in close
proximity during the opening and closing pro- cedures.
If somebody becomes trapped:
R release the switch immediately, or
R during automatic operation, push the
switch briefly in any direction The opening or closing procedure will be stop-
ped. G
WARNING
If children operate the sliding sunroof they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Only open the sliding sunroof if it is free of
snow and ice. Otherwise, malfunctions may
occur. 100
Sliding sunroofOpening and closing
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could
be damaged.
! The weather can change abruptly. It could
start to rain or snow. Make sure that the
sliding sunroof is closed when you leave the
vehicle. The vehicle electronics can be
damaged if water enters the vehicle inte-
rior.
i Resonance noises can occur in addition to
the usual airflow noises when the sliding
sunroof is open. They are caused by minor
pressure fluctuations in the vehicle interior.
Change the position of the sliding sunroof
or open a side window slightly to reduce or
eliminate these noises. Sliding sunroof reversing feature
The sliding sunroof is equipped with an auto-
matic reversing feature. If a solid object
blocks or restricts the sliding sunroof during
the closing process, the sliding sunroof opens again automatically. However, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility of paying
attention when closing the sliding sunroof. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 1/6 in (4 mm) of the closing
movement
R during resetting
R when closing the sliding sunroof again man-
ually immediately after automatic reversing
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If somebody becomes trapped:
R release the switch immediately, or
R press the switch in any direction during the
automatic closing process
The closing process is stopped. Operating the sliding sunroof
Opening and closing Overhead control panel
:
To raise
; To open
= To close/lower
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Press or pull the 3switch in the corre-
sponding direction.
i If you press the
3switch beyond the
point of resistance, an automatic opening/ closing process is started in the corre-
sponding direction. You can stop automatic
operation by pressing/pulling the switch
again.
i The automatic opening and raising fea-
ture is available only when the sliding sun-
roof is closed.
The sun protection cover automatically opens
along with the sliding sunroof. You can open
or close the sun protection cover manually
when the sliding sunroof is raised or closed.
i You can continue to operate the sliding
sunroof after switching off the engine or Sliding sunroof
101Opening and closing Z
Problems with the sliding sunroof
G
WARNING
If you close the sliding sunroof again immediately after it has been blocked or reset, the sliding
sunroof closes with increased or maximum force. The reversing feature is then not active. Parts of the body could be trapped in the closing area in the process. This poses an increased risk of
injury or even fatal injury.
Make sure that no parts of the body are in the closing area.
If somebody becomes trapped:
R release the switch immediately, or
R press the switch in any direction during the automatic closing process
The closing process is stopped.
! If the sliding sunroof still cannot be opened or closed as a result of a malfunction, contact
a qualified specialist workshop. Problem
Possible causes/consequences and
M MSolutions The sliding sunroof can-
not be closed and you
cannot see the cause. If the sliding sunroof is obstructed during closing and reopens
again slightly:
X Immediately after the sliding sunroof blocks, pull the 3
switch in the overhead control panel down to the point of resist-
ance and hold it until the sliding sunroof is closed.
The sliding sunroof is closed with increased force.
If the sliding sunroof is obstructed again during closing and then
reopens slightly:
X Immediately after the sliding sunroof blocks, pull the 3
switch in the overhead control panel down to the point of resist-
ance and hold it until the sliding sunroof is closed.
The sliding sunroof is closed without the anti-entrapment fea-
ture. Sliding sunroof
103Opening and closing Z
Useful information
i This Operator's Manual describes all
models and all standard and optional equip- ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
i Read the information on qualified special-
ist workshops (Y page 26). Correct driver's seat position
G
WARNING
You could lose control of your vehicle if you do the following while driving:
R adjust the driver's seat, head restraint,
steering wheel or mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine. X
Observe the safety guidelines on seat
adjustment (Y page 107).
X Make sure that seat =is adjusted prop-
erly.
Electrical seat adjustment (Y page 108)
When adjusting the seat, make sure that:
R you are as far away from the driver's air bag
as possible
R you are sitting in a normal upright position
R you can fasten the seat belt properly
R you have moved the backrest to an almost
vertical position
R you have set the seat cushion angle so that
your thighs are gently supported
R you can depress the pedals properly
X Check whether the head restraint is adjus-
ted properly.
When doing so, make sure that you have
adjusted the head restraint so that the back of your head is supported at eye level by the center of the head restraint.
X Observe the safety guidelines on steering
wheel adjustment (Y page 113).
X Make sure that steering wheel :is adjus-
ted properly.
Adjusting the steering wheel electrically
(Y page 113)
When adjusting the steering wheel, make
sure that:
R you can hold the steering wheel with your
arms slightly bent
R you can move your legs freely
R you can see all the displays in the instru-
ment cluster clearly
X Observe the safety guidelines for seat belts
(Y page 46).
X Check whether you have fastened seat
belt ;properly (Y page 48).106
Correct driver's seat positionSeats, steering wheel and mirrors
The seats should only be occupied by
passengers, if possible.
R when the seat heating is in operation, do
not cover the seats with insulating mate-
rials, e.g. blankets, coats, bags, seat cov- ers, child seats or booster seats.
! Make sure that there are no objects in the
footwell under or behind the seats when
moving the seats back. There is a risk that
the seats and/or the objects could be dam- aged.
i The head restraints in the front seats are
installed with the NECK-PRO system
(Y page 61). For this reason, it is not pos-
sible to remove the head restraints from
the front seats.
For more information, contact a qualified
specialist workshop. Adjusting the seats
:
Head restraint height
; Seat cushion angle
= Seat height
? Seat fore-and-aft adjustment
A Backrest angle
i If PRE-SAFE ®
is activated and the front-
passenger seat is in an unfavorable posi-
tion, it is moved to a better position.
i You can store the seat settings using the
memory function (Y page 119).
i Vehicles with the through-loading fea-
ture: if you fold down a rear seat backrest, the respective front seat is moved forwards
slightly if necessary. This prevents the
seats from colliding. Adjusting the head restraints
Important safety notes G
WARNING
You could lose control of your vehicle if you do the following while driving:
R adjust the driver's seat, head restraint,
steering wheel or mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine. G
WARNING
If the head restraints are not installed or not
adjusted correctly, they cannot provide pro-
tection as intended. There is an increased risk
of injury in the head and neck area, e.g. in the event of an accident or when braking.
Always drive with the head restraints instal-
led. Before driving off, make sure for every
vehicle occupant that the center of the head
restraint supports the back of the head at
about eye level.
Do not rotate the head restraints of the front
and rear seats. Otherwise, you cannot adjust
the height and angle of the head restraints to
the correct position.
Using the fore-and-aft adjustment, adjust the head restraint so that it is as close as possibleto your head.
Observe the important safety notes regarding
the seats (Y page 107).108
SeatsSeats, steering wheel and mirrors