2015 MERCEDES-BENZ C-CLASS COUPE open gas tank

Problems with the fuel and fuel tank
Problem
Possible causes/consequences and
M
MSolutions Fuel is leaking from the
vehicle.
G
WARNING
The fuel line or the fuel tank is faulty.
There is arisk of fire or explosion.
X Apply the electric parking brake.
X Switch off the engine.
X Remove the key from the ignition lock.
or, on vehicles with KEYLESS-GO start function or KEYLESS ‑GO:
X Open the driver's door.
The on-board electronics now have status 0.This is the same as the
key having been removed.
X Do not restart the engine under any circumstances.
X Consult aqualified specialist workshop. The engine does not
start. The fuel tank of
avehicle with adiesel engine has been run completely
dry.
X Refuel the vehicle with at least 5litres of diesel.
X Turn the ignition on for approximately ten seconds (Y page 145).
X Start the engine continuously for amaximum of ten seconds until it
runs smoothly.
If the engine does not start: X Turn the ignition on again for amaximum of ten seconds
(Y page 145).
X Start the engine again continuously for amaximum of ten seconds
until it runs smoothly.
If the engine does not start after three attempts:
X Consult aqualified specialist workshop. The fuel filler flap cannot
be opened. The fuel filler flap is not unlocked.
X Unlock the vehicle (Y page 81). The key battery is discharged or nearly discharged.
X Unlock the vehicle using the emergency key element (Y page 82).The fuel filler flap is unlocked, but the opening mechanism is jammed.
X Consult aqualified specialist workshop. AdBlue
®
(BlueTEC vehicleso nly)
General notes To function properly, BlueTEC exhaust gas after-
treatmen tmust be operated with the reducing
agent AdBlue ®
. On vehicles with an 8.5
lAdBlue ®
tank ,topping
up AdBlue ®
is not part of the maintenanc ework.
Under normal operatin gconditions, afull tank of
AdBlue ®
should last until the nex tservic edue
date.
When the supply of AdBlue ®
is down to approx-
imately 3.0 litres, the Refill AdBlue See Refill AdBlue See Refuelling
169Driving and parking Z

Owner’s Manual
Owner’s Manual
message is shown in the mul-
tifunction display.
If you drive the vehicle faster than 15 km/h after
topping up, the Refill RefillAdBlue
AdBlueSee
SeeOwner’s
Owner’s
Manual
Manual message goes out after approximately
one minute.
When the AdBlue ®
supplyd rops toaminimum,
the Refill AdBlue No start in ... mi
Refill AdBlue No start in ... mi
message is shown in the multifunction display.
When the Refill
Refill AdBlue AdBlueNo
Nostart
start in
in...
...
mi
mi message is shown in the multifunction dis-
play,y ou can still drive the vehicle over the dis-
tance shown. If the AdBlue ®
is not topped up,
you will subsequently be unable to start the
engine.Ift heRefill AdBlue Start not
Refill AdBlue Start not
possible
possible message appears in the multifunction
displaya nd the engine does not start, you must
top up AdBlue ®
.
X Add at least 3.5 lofAdBlue ®
.
X Switch on the ignition for at least 60 seconds.
X Start the engine.
i You can also have the AdBlue ®
tank refilled
at aq ualified specialist workshop.
Before driving your vehicle outside Europe, have
the AdBlue ®
supplyc hecked at aqualified spe-
cialist workshop.
Further information aboutB lueTEC exhaust gas
aftertreatmenta nd aboutAdBlue®
can
be obtained from any Mercedes-Benz Service
Centre.
Important safety notes AdBlue
®
is aw ater-solublef luid for the exhaust
gas aftertreatmentofd iesel engines. It is:
R non-toxic
R colourless and odourless
R non-flammable
If you open the AdBlue ®
tank, small amounts of
ammonia vapour may be released.
Ammonia vapours have apungent odour and are
particularlyi rritating to the skin, to mucous
membranes and to the eyes. You may experi-
ence aburning sensation in your eyes, nose and
throat. You may also experience coughing and
watery eyes.
Do not inhale any ammonia vapours that may be
released.O nly fill the AdBlue ®
tank in well-ven-
tilated areas. Do not swallow AdBlue
®
or let it come into con-
tact with skin, eyes or clothing. Keep AdBlue ®
awayf rom children.
If you or others come into contact with AdBlue ®
,
observe the following:
R immediately rinse AdBlue ®
off your skin with
soap and water.
R if AdBlue ®
comes into contact with your eyes,
immediately rinse them thoroughly with clean water. Seek medical attention immediately.
R if AdBlue ®
is swallowed, immediately rinse
your mouth out thoroughly. Drink plenty of
water. Seek medical attention immediately.
R change immediately out of clothing that has
come into contact with AdBlue ®
.
! Only use AdBlue ®
in accordance with
ISO 22241. Do not mix any additives with
AdBlue ®
,a nd do not dilute AdBlue ®
with
water. This may destroy the BlueTEC exhaust
gas aftertreatments ystem.
! In order to fill the AdBlue ®
tank, the vehicle
must be parked on alevel surface. The
AdBlue ®
tank can only be filled as intended
with the vehicle parked on alevel surface.
Fluctuations in capacity will thus be avoided.
Filling avehicle standing on an uneven sur-
face is not permitted. There is adanger of
overfilling, which can cause damage to Blue-
TEC exhaust gas aftertreatmentc omponents.
! Surfaces which have come into contact with
AdBlue ®
while refilling should be rinsed
immediately with water, or remove AdBlue ®
with amoist cloth and cold water. If AdBlue ®
has already crystallised,u seasponge and
cold water to clean the area. AdBlue ®
residue
crystallises after acertain amount of time and
soils the affected surfaces.
! AdBlue ®
is not afuel additive and must not
be added to the fuel tank. If AdBlue ®
is added
to the fuel tank, this can lead to engine dam-
age.
Have the AdBlue ®
tank refilled at aqualified
specialist workshop. However, you can also top
up the AdBlue ®
tank:
R at afilling station with an AdBlue ®
filling pump
R with AdBlue ®
refill bottles
R with an AdBlue ®
refill canister 170
RefuellingDriving and parking

X
Turn disposable hose :on the opening of
AdBlue ®
refill canister ;anti-clockwise and
remove it.
X Reseal AdBlue ®
refill canister ;with the cap.
AdBlue ®
refill canisters are availabl eatmany
filling station sorataMercedes-Benz Service
Centre. AdBlue ®
refill canisters are often sold
with afiller hose. Afiller hose that does not
exactly fit the vehicle's AdBlue ®
tank offers no
protection against overfilling. AdBlue ®
may leak
out as aresult of overfilling. Mercedes-Benz
offers aspecial disposable hose with overfill
protection. You can obtain this from any
Mercedes-Benz Servic eCentre. AdBlue ®
is
availabl einavariety of containers and recepta-
cles. Only use the disposable hose with the
Mercedes-Benz AdBlue ®
refill canisters.
AdBlue ®
refill bottle !
Only screw on the AdBlue ®
refill bottle so
that it is hand-tight. Otherwise, the thread of
the AdBlue ®
refill bottle could be damaged
and AdBlue ®
could leak out. X
Unscrew the protective cap from AdBlue ®
refill bottle :.
X Place AdBlue ®
refill bottle :on the filler
neck as shown and screw it on clockwise until hand-tight.
X Press AdBlue ®
refill bottle :towards the
filler neck.
The AdBlue ®
tank is filled. This could last up to
one minute.
When AdBlue ®
refill bottle :is no longer
pressed, filling stops and the bottle may be
taken off again after being only partially emp- tied.
X Release AdBlue ®
refill bottle :. X
Turn AdBlue ®
refill bottle :anti-clockwise
and remove it.
X Screw the protective cap ontoA dBlue®
refill
bottle :again.
AdBlue ®
refill bottles are available at many fill-
ing station sorataM ercedes-Benz Service
Centre. Refill bottles without athreaded seal
offer no protection against overfilling. AdBlue ®
may leak out as aresult of overfilling. Mercedes-
Benz offers special refill bottles with athreaded
cap. These are availabl eatany Mercedes-Benz
Servic eCentre. Parking
Important safety notes
G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with hot parts of the exhaust system or exhaust
gas flow. There is arisk of fire.
Park the vehicle so that no flammable mate-
rial can come into contact with hot vehicle
components.Inp articular, do not park on dry
grassland or harvested grain fields. G
WARNING
If you leave children unattended in the vehi-
cle, they may be able to set the vehicle in
motion if, for example, they:
R release the parking brake
R shift the automatic transmission out of park
position Por shift manual transmission into
neutral
R start the engine
In addition, they may operate vehicle equip-
ment and become trapped. There is arisk of
an accident and injury.
When leaving the vehicle, alway stake the key
with you and lock the vehicle. Never leave
children unattended in the vehicle.
! Always secure the vehicle correctly against
rolling away.O therwise, the vehicle or its driv-
etrain could be damaged. 172
ParkingDriving and parking

components in the exhaus
tsystem may over-
hea tunnoticed. There is ariskoff ire.
Neve rrefuel with petrol. Neve radd petro lto
diese lfuel.
! Whe
nrefuelling, only us ediese lfue lthat
conform stothe Europea nstandard EN 590 or
is of equivalent quality .Fuelthat doe snot
conform to EN 590 can lead to increase dwear
as well as damag etothe engine and exhaust
system.
! Do not us
ethe following:
R marine diesel
R heating oil
R bio-diesel
R vegetable oil
R petrol
R paraffin
R kerosene
Do not mix such fuels with diese lfue land do
not us eany specia laddit ives. Otherwise,
engine damag emay occur.
Usually yo uwillf ind information abou tthe fuel
grade on the pump. If yo ucannot find the label
on the petro lpum p, ask the filling station staff.
Information on refuelling (Y page 167).
Lo wo utside temperatures
In winter months, diese lfue lw ithani mproved
cold flo wquality is available .InEurope, the
EN 590 standard defines variou sclimate-
dependent temperature categories. Malfunc-
tions can be avoided by refuelling with diesel
fue lthat corresponds to the climati cspecifica-
tions outlined in EN 590. At unusually low out-
sid etemperatures, it is possible that the flow
characteristics of the diese lfue lcould be insuf-
ficient. Accordingly ,diese lfue lfrom warmer
areas may not be suitabl efor operation in colder
climati cconditions.
i Further information on country-specific fuel
properties and fue ltypes with low-tempera-
ture resistance can be obtained from oil com- panies ,e.g. at filling stations. AdBlue
®
Important safety notes AdBlue
®
is aw ater-solubl efluid for the exhaust
ga sa ftertreatment of diese lengines. It is:
R non-toxic
R colourless and odourless
R non-flammable
If yo uopent he AdBlue ®
tank, small amounts of
ammonia vapou rmay be released.
Ammoni avapours have apungent odour and are
particularly irritating to the skin, to mucous
membrane sand to the eyes. You may experi-
ence aburning sensation in your eyes, nose and
throat. You may also experience coughing and
watery eyes.
Do not inhale any ammonia vapours that may be
released .Only fil lthe AdBlue ®
tank in well-ven-
tilated areas.
Lo wo utside temperatures AdBlue
®
freezes at atemperature of approx-
imately -11 †. The vehicle is delivered from the
factory equipped with an AdBlue ®
preheating
system. Winte roperation can thus be guaran-
teed eve nattemperatures below -11 †.
Additives !
Only us
eAdBlue ®
in accordance with ISO
22241. Do not us eaddit ivesw ithA dBlue ®
and do not dilute AdBlue ®
with water. This
may destroy the BlueTEC exhaus tgas after-
treatment system.
Purity !
Impurities in AdBlue ®
(e.g .due to othe rser-
vice products, cleaning agents or dust) lead
to:
R increase demission values
R damag etothe catalytic converter
R engine damage
R malfunctions in the BlueTEC ®
exhaus tgas
aftertreatment system
Assuring the purity of AdBlue ®
is particularly
important with respect to avoiding malfunctions
in the BlueTEC exhaus tgas aftertreatment sys-
tem. 374
Servic
eproducts and capacitiesTechnical data